KIA CADENZA 2020 Warranty and Consumer Information Guide

6060Georgia Consumer Notice
If a situation with your vehicle arises that your Kia dealer and Kia have not addressed to your satisfaction, Kia offers a warranty and “Lemon Law” dispute resolution program called BBB AUTO LINE.
Should you seek a repurchase or replacement under the Georgia “Lemon Law”, you can use BBB AUTO LINE prior to requesting arbitration with the Georgia Governor’s Office of Consumer Affairs or initiating court action. You are not required to use the BBB AUTO LINE prior to requesting arbitration with the Georgia Governor’s Office of Consumer Affairs.
If you choose to use the BBB AUTO LINE, you must file a claim under the Georgia “Lemon Law” with BBB AUTO LINE no later than one year after expiration of the lemon law rights period (the period ending two years after the date of the new motor vehicle’s original delivery to the original consumer or the first 24,000 miles of operation after the date of the new motor vehicle’s original delivery to the original consumer, whichever occurs first).
If you wish to participate in mediation, BBB AUTO LINE staff will work with the parties to discuss possible solutions. If you wish to bypass mediation, or if mediation is not successful, you will have the opportunity to present your case personally before an impartial arbitrator, either in a telephone or in-person hearing or through written submissi\
ons. The arbitrator will issue a decision within 40 days after you file your claim, and the decision will be binding on Kia if you accept it\
.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law” based on a serious safety defect that was subject to repair one time during the lemon law rights period and not corrected, or based on any other single defect that was subject to repair three times during the lemon law rights period and was not corrected, you must first:1) Notify Kia at the address below, by certified mail, return receipt requested or statutory overnight delivery, of the problem with your vehicle, and 2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF GEORGIA
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6161
Hawaii Consumer Notice
If this vehicle does not conform to its applicable warranties, and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Written
notification to Kia of the motor vehicle nonconformity at the address indicated below is required in order to become
eligible for a replacement or repurchase of the vehicle.
Kia offers its consumer third party arbitration through BBB AUTO LINE, a dispute resolution process administered by
the BBB National Programs, Inc. For further information regarding arbitration through BBB AUTO LINE, review
Pages 41-43 of this book or contact Kia at the address or toll-free numbe\
r indicated below.
You may also be entitled to arbitration under a program certified and administered by your state. For further
information about your state’s arbitration program, contact the Hawaii Department of Commerce and Consumer
Affairs or Kia at the address or toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P.O.Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF HAWAII
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62
IMPORTANT : IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER THE STATE’S LEMON
L AW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE PAYMENTS.
HOWEVER, TO BE ENTITLED TO A REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFY THE
MANUFACTURER, ITS AGENT, OR ITS AUTHORIZED DEALER OF THE PROBLEM IN WRITING AND
GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE.
YOU ALSO HAVE A RIGHT TO SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM
WHICH THE MANUFACTURER MUST OFFER IN THIS STATE.
Should you seek a replacement or repurchase undue the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the BBB Nati\
onal
Programs, Inc.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF IDAHO
Idaho Consumer Notice
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63
Illinois Consumer Notice
If after a reasonable number of repair attempts, the new motor vehicle you purchased does not conform to Kia’s
express warranty, under the Illinois New Vehicle Buyer Protection Act you may be entitled to a new (or comparable)
replacement vehicle or, upon return of the car, to a refund of the full purchase price including all collateral charges, less
an allowance for your actual use. It is presumed that a reasonable number of rep\
air attempts have been made if, during
one (1) year following delivery or 12,000 miles of use, whichever occurs first, there have been four or more
unsuccessful attempts to repair the same nonconformity, or the vehicle has been out of service for repair of
nonconformities for a total of thirty (30) or more business days.
In order to exercise these legal rights, you must first:
1) Notify Kia at the address below, by mail, of the problem with your vehicle,
2) Provide Kia with an opportunity to repair your vehicle, and
3) use BBB AUTO LINE prior to initiating court action. BBB AUTO LINE, is a third-party arbitration service
administered by the BBB National Programs, Inc. However, if you are dissatisfied with the decision reached
in the infomal dispute settlement procedure or the results of such a dec\
ision, you may bring a civil action to
enforce your right under the New Vehicle Buyer Protection Act.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ILLINOIS
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64Indiana Consumer Notice
IMPORTANT : If this vehicle is defective, you may be entitled under state law to a replacement or refund.
NOTICE
INDIANA LAW REQUIRES YOU TO USE A CERTIFIED ARBITRATION PROGRAM BEFORE SUING THE
MANUFACTURER OVER NEW CAR WARRANTY DISPUTES.
FAILURE TO ARBITRATE YOUR CLAIM MAY PRECLUDE YOU FROM MAINTAINING A LAWSUIT UNDER
IC 24-5-13-19.
Should you seek a replacement or refund under the Indiana Lemon Law, you must use the BBB AUTOLINE prior to
initiating court action.
BBB AUTOLINE is a third-party complaint resolution service administrated by the\
Coucil of Better Business Bureaus.
For additional information about the BBB AUTOLINE, review Pages 41-43 on this book or contact Kia at the address
or toll-free number indicated below;
Consumer Assistance Center
Kia Motors America,Inc.
P.O. Box 52410
Irvine,CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF INDIANA
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65
Iowa Consumer Notice
“THE PURCHASER OR LESSEE OF THIS VEHICLE IS PROTECTED UNDER THE WARRANTY
PROVISIONS OF 1991 IOWA ACTS HOUSE FILE, 566, COMMONLY REFERRED TO AS THE “LEMON LAW”
IF THIS VEHICLE FAILS TO CONFORM TO THE MANUFACTURER’S EXPRESS WARRANTY DURING
THE TERM OF THE WARRANTY, THE FIRST TWO YEARS OF OWNERSHIP OR THE FIRST 24,000 MILES,
WHICHEVER EXPIRES FIRST, AND THE NONCONFORMITY SUBSTANTIALLY IMPAIRS THE VEHICLE,
YOU MAY QUALIFY FOR A REFUND OR REPLACEMENT OF THIS VEHICLE. CONTACT THE
MANUFACTURER OF THE VEHICLE IF YOU BELIEVE THE VEHICLE FAILS TO CONFORM TO THE
MANUFACTURER’S EXPRESS WARRANTY. FOR FURTHER INFORMATION REGARDING YOUR RIGHTS
AND OBLIGATIONS UNDER LEMON LAW, CONTACT THE CONSUMER PROTECTION DIVISION OF THE
IOWA ATTORNEY GENERAL’S OFFICE AT: CONSUMER PROTECTION DIVISION, HOOVER STATE
OFFICE BUILDING, DES MOINES, IOWA 50319 OR CALL (515) 281-5926.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. Should you seek a repurchase or repla\
cement under your state “Lemon Law”, you
must use BBB AUTO LINE prior to initiating any court action. For additional information about BBB AUTO LINE,
review Pages 41-43 of this book or contact Kia at the address or toll free numbe\
r indicated on page 66.
In addition, in order to seek remedies under your state “Lemon Law” you must first:
1) Notify Kia at the address below, by certified mail or registered mail or overnight service of the problem with
your vehicle, and
2) Provide Kia and opportunity to repair your vehicle
NOTICE TO CONSUMERS STATE OF IOWA
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66Iowa Consumer Notice
For the purposes of notifying Kia, or should you have any concerns or questions regarding your Kia after you have
contacted your local Kia dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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67
Kansas Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the “Lemon Law”, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state “\
Lemon Law”, you need not use BBB
AUTO LINE.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first notify Kia at the address below, by
written notice, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF KANSAS
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68Kentucky Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle
after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days,
you may be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal
Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address
or toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below,
by mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF KENTUCKY
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69
Louisiana Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB National Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB AUTO
LINE.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF LOUISIANA
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