KIA NIRO EV 2020 Warranty and Consumer Information Guide

90Washington Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, you may be entitled under the provisions of your state “Lemon Law” to a
replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use your state sponsored new motor
vehicle arbitration board, or Kia’s third-party arbitration through BBB AUTO LINE, a complaint resolution service
administered by the BBB National Programs, Inc., prior to initiating cou\
rt action.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address of
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, in
writing, of the problem with your vehicle and your request for either a refund or replacement of the vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WASHINGTON
��� 20MY EV(��2).indd 902019-12-10 �� 9:51:14

91
West Virginia Consumer Notice
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER STATE LAW TO A
REPLACEMENT OR TO COMPENSATION. HOWEVER, TO BE ENTITLED TO A REPLACEMENT OR TO
COMPENSATION, YOU MUST FIRST NOTIFY THE MANUFACTURER OF THE PROBLEM IN WRITING
AND PROVIDE THE MANUFACTURER AN OPPORTUNITY TO REPAIR THE VEHICLE.”
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of attempts, or the vehicle has been out of service for a specified number of days, you may be entitled
under the provision of your state “Lemon Law” or other applicable laws to a replacement or compensation and/or other
relief.
Should you seek replacement or repurchase under Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lemon law, you need not use BBB AUTO LINE,
although that option is still available to you.
If you choose to seek remedies under the Magnuson-Moss Warranty Act, you are required to use the BBB AUTO LINE prior
to initiating court action. For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact
Kia at the address or toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WEST VIRGINIA
��� 20MY EV(��2).indd 912019-12-10 �� 9:51:14

92Wisconsin Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or refund under your state “Lemon Law,” you must use the BBB AUTO LINE® prior
to initiating court action. FAILURE TO ARBITRATE YOUR CLAIM MAY PRECLUDE YOU FROM
MAINTAINING A LAWSUIT UNDER §218.0171. BBB AUTO LINE® is a third-party arbitration service
administered by the BBB National Programs, Inc. For additional information about the BBB AUTO LINE®, review
Pages 26-28 of this book or contact Kia at the address or toll-free number indicated below.
Your state “Lemon Law” requires that a nonconformity be reported to the manufacturer, the motor vehicle lessor or
any of the manufacturer’s authorized motor dealers on a form as prescribed in the “Lemon Law” and as prepared by
the Department of Transportation.
For purposes of notifying Kia, or should you have any concerns or questions regarding your Kia vehicle after you have
contacted your local Kia dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America,Inc.
P.O. Box 52410
Irvine,CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WISCONSIN
��� 20MY EV(��2).indd 922019-12-10 �� 9:51:14

93
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may
be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the BBB Nati\
onal
Programs, Inc. However, if you choose to seek other remedies that are not under your state Lemon Law, you need not
use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by direct written notification, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WYOMING
Wyoming Consumer Notice
��� 20MY EV(��2).indd 932019-12-10 �� 9:51:14

94
Notes
��� 20MY EV(��2).indd 942019-12-10 �� 9:51:14

95
Notes
��� 20MY EV(��2).indd 952019-12-10 �� 9:51:14

96
Notes
��� 20MY EV(��2).indd 962019-12-10 �� 9:51:14

Circle One Miss Ms. Mrs. Mr.
Owner's Name
Address
City State Zip Code
Telephone Number Consumer Email
Salesperson's Name
Dealer's Name
Address
City State Zip Code
Dealer Code Date of Retail Delivery or First Use
Vehicle Identification Number
Speedometer Replacement Record
The speedometer in this vehicle was replaced on
with miles.
Dealer Name
Dealer Signature
To determine true vehicle mileage, the mileage noted here should be added to the current mileage shown on the speedometer installed.
Important
Please keep this manual with your Kia Vehicle.
This manual should be presented to a Kia Dealer
if warranty service is needed. This manual should
remain with your Kia Vehicle if you sell it so
future owners will have this information.
Definitions
As used in this manual (unless otherwise specifically
stated):
“Kia” means Kia Motors America, Inc., P.O.Box
52410 Irvine, CA 92619-2410, U.S.A., the
distributor of Kia Vehicles in the United States.
“Kia Vehicle” means a 2020 model year Kia Motor
Vehicle known as "EV" manufactured by Kia Motors
Corporation, 12 Heolleung-ro(231 Yangjae-Dong),
Seocho-Ku, Seoul, 06797, Korea, and its affiliates.
“Authorized EV Kia Dealer” means a person in the
United States of America authorized by Kia Motors
America, Inc. to service Kia electric vehicles or
perform repairs under the warranties in this manual.
“Kia Accessory” means a Kia Genuine Accessory or
Kia Genuine optional equipment supplied by Kia
Motors America, Inc.
“Kia Genuine” means new or remanufactured parts
or replacement parts supplied by Kia Motors
America, Inc.
(date)
��� 20MY EV(��, �2).indd 4-62019-07-24 �� 10:35:01

2020 Warranty and Consumer Information Manual
Printing : Febr. 13, 2018
Publication No.: UM 170 PS 001
Printed in Korea
��� 20MY EV(��, �2).indd 1-32019-07-24 �� 10:35:01