service KIA NIRO EV 2023 Warranty and Consumer Information Guide

15
Anti-Perforation Limited Warranty
the Kia Vehicle in accordance with the procedures
specified in paragraph 3, “Your Responsibilities”
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia Vehicle
on a regular basis (at least monthly) to detect any chips
or scratches in the paint or protective coating and to
repair them immediately.
Special care should be taken to protect your Kia Vehicle
from corrosion under the following conditions:
• If you drive on salted roads, or if you drive near the
ocean, flush the underbody as needed, and at least
weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident or
any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we
recommend that you install stone guards behind
each wheel.
4. To Get Warranty Service
You must take your Kia Vehicle, along with this
manual, to any Authorized EV Kia Dealer in the United
States during its normal service hours. (See pg.12 for
reference in locating an Authorized EV Kia Dealer).
If you have any questions or need assistance regarding
this warranty, refer to the “When You Need to Talk to
Kia” starting on Page 24.
5. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts that fail
to function properly. Such repair or replacement shall be
carried out by an Authorized EV Kia Dealer at its place
of business. This warranty does not include any other
expense, including but not limited to those for any
replacement transportation or for the loss of use of your
Kia vehicle.
6. Other Terms
The “Other Terms” stated on page 12 in the New
Vehicle Limited Warranty section of this manual also
apply to this warranty.
��� 23MY EV(��1).indd 152022-06-22 �� 4:37:31

16Replacement Parts and Accessories Limited Warranty
Subject to the other terms and conditions of this limited
warranty manual, Kia America, Inc. (“Kia”) warrants
that it will arrange for an Authorized EV Kia Dealer at
locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
An authorized EV Kia Dealer will remedy such failures
to function properly at Kia’s expense, if you present your
vehicle to such a service facility during its normal
operating hours, provide sufficient information to permit
a proper identification and diagnosis of the failure to
function, and permit the facility adequate time to
perform the necessary repair. As this obligation is
subject to the terms, conditions and limitations of this
manual, you should refer to the manual to understand
which repairs and replacements are covered by this
warranty. When an Authorized EV Kia Dealer makes
necessary repairs pursuant to the warranty, it may do so
using parts that are new, repaired, remanufactured,
reconditioned, or otherwise authorized by Kia. These
parts will be covered by the terms and conditions of the
Replacement Parts and Accessories Limited Warranty. If
an Authorized EV Kia Dealer declines or fails to carry
out a proper repair or replacement covered by this
limited warranty without charge to you, Kia will (a)
determine if the repair or replacement requested by you
is covered by Replacement Parts and Accessories
Limited Warranty and, if so, (b) obtain cooperation from
an Authorized EV Kia Dealer to conduct such repair or
replacement without charge to you. However, Kia’s
obligation to do (a) and (b) requires you to contact the
Kia Consumer Assistance Center and provide all
materials needed by them to carry out those obligations
to you. The Center can be contacted at the address or
phone number provided in the Kia Owner Satisfaction
and Assistance Section of this manual, or can also be
found at the Kia website at http://www.kia.com.
This warranty covers Kia Genuine new or
remanufactured replacement parts and Kia Accessories
supplied from Kia America, Inc. and sold by an
Authorized EV Kia Dealer. This includes Kia
Accessories installed by an Authorized EV Kia Dealer
or Kia America, Inc. prior to the retail delivery of a new
Kia Vehicle.
If a covered replacement part or accessory was installed
by anyone other than an Authorized EV Kia Dealer, the
replacement part or accessory will be repaired or
replaced without charge for the parts, but all labor
charges will be your responsibility.
Replacement Parts and Accessories Limited Warranty
��� 23MY EV(��1).indd 162022-06-22 �� 4:37:31

18Replacement Parts and Accessories Limited Warranty
• Accessories
A Kia Accessory installed by Kia or an
Authorized EV Kia Dealer on a new vehicle at
the time of, or prior to the vehicle’s date of
delivery to the original retail purchaser, or the
date the vehicle is first put into service, is
covered under the New Vehicle Limited
Warranty and is limited to 60 months from the
date of original retail delivery date of first use, or
60,000 miles, whichever comes first.
A Kia Accessory installed by an Authorized EV
Kia Dealer after the vehicle was delivered to the
original retail purchaser or first put into service
shall be warranted for the greater of (1) the
duration of the New Vehicle Limited Warranty or
(2) 12 months or 12,000 miles from the date of
purchase or installation.
Kia Genuine AM/FM Radios, satellite radios,
CD players or other audio equipment purchased
after the vehicle is first put into service are
covered for 12 months/unlimited miles.
A Kia Genuine Air Conditioning System
installed by an Authorized EV Kia Dealer after
the vehicle is first put into service is covered for
12 months/12,000 miles, whichever comes first,
or the remainder of the New Vehicle Limited
Warranty, whichever is greater, from the date of
installation. A Kia Genuine Air Conditioning
System purchased over the counter is warranted
for 12 months/unlimited miles.
What Is Not Covered
• Damage or corrosion due to such factors as
accidents, negligence, improper repairs or
adjustments, misuse, alterations or collision.
• Damage or surface corrosion from environment
such as acid rain, airborne fallout (chemicals, tree
sap), stones, salt, road hazards, hail, wind storm,
lightning, floods and other acts of God.
• Normal wear, tear or deterioration such as
discoloration, fading, deformation, etc.
• Air conditioner refrigerant charge after the first
12 months, unless replenished as part of a
warranty repair.
• Replacement parts or accessories installed on a
Kia Vehicle in which the odometer has been
altered, or on which the actual mileage cannot be
readily determined.
��� 23MY EV(��1).indd 182022-06-22 �� 4:37:31

19
Replacement Parts and
Accessories Limited Warranty
• Replacement parts or accessories used in
applications for which they are not designed.
• Replacement parts or accessories installed
improperly by other than an Authorized EV Kia
Dealer or Kia.
• Any replacement part or accessory without
proof of purchase or replacement date.
• Non-Kia replacement parts or accessories which
an Authorized EV Kia Dealer may sell or install
on your Kia Vehicle.
To Get Warranty Service
You must take your Kia Vehicle, along with this
manual and proof of purchase or replacement date,
to an Authorized EV Kia Dealer in the United
States during its normal service hours. (See pg.12
for reference in locating an Authorized EV Kia
Dealer). If you have any questions or need
assistance regarding this warranty, refer to “When
You Need to Talk to Kia” starting on Page 24.
Limited Liability
The liability of Kia America, Inc. under this
warranty is limited solely to the repair or
replacement of Kia-supplied parts, defective in
materials or workmanship, by an Authorized EV
Kia Dealer at its place of business, and specifically
does not include any expense of or related to
transportation to such a dealer or payment for loss
of use of the Kia Vehicle during warranty repairs.
Other Terms
The “Other Terms” stated on Page 12 in the New
Vehicle Limited Warranty also apply to this
warranty.
��� 23MY EV(��1).indd 192022-06-22 �� 4:37:31

20Scheduled Maintenance Record
The service records on this and the following pages have
been designed to include the signature of your Authorized
EV Kia Dealer representative or other repair establishment
representative. This signed form is evidence of completion
of maintenance services and should be kept with the
receipts, repair orders and invoices in the glove box. All
records should be given to any subsequent owner of the Kia
Vehicle. Claims made during the warranty term will not
qualify under the warranty if resulting from lack of
maintenance rather than from defective material or
workmanship. Alternatively, for your convenience, you have
been provided with a vehicle maintenance Log booklet for
your use in recording your Kia vehicle’s maintenance. You
may use either to organize and maintain your records.
Scheduled Maintenance Intervals
Refer to your Owner’s Manual for the specific conditions.
Pre-Delivery Inspection
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #1
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #2
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
��� 23MY EV(��1).indd 202022-06-22 �� 4:37:31

21
Scheduled Maintenance Record
Service #3
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #4
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #5
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #6
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #7
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #8
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
��� 23MY EV(��1).indd 212022-06-22 �� 4:37:31

22Scheduled Maintenance Record
Service #9
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #10
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #11
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #12
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #13
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #14
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
��� 23MY EV(��1).indd 222022-06-22 �� 4:37:31

23
Scheduled Maintenance Record
Service #15
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #16
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #17
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #18
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #19
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #20
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
��� 23MY EV(��1).indd 232022-06-22 �� 4:37:31

24When you need to talk to Kia and Roadside Assistance
To Our Consumer
This section contains information about Kia’s Roadside
Assistance Program, contacting Kia America and the
BBB AUTO LINE. Please review the procedures on the
next few pages. They are provided to help resolve any
concerns you may have with your vehicle or dealership.
Feel free to contact us at any time.
Also included are basic requirements established by your
state regarding Lemon Laws for your reference.
ROADSIDE ASSISTANCE PROGRAM
As an added consumer benefit, Roadside Assistance is
provided on all new 2023 Kia Vehicles from the date the
vehicle is delivered to the first retail buyer or otherwise
put into use (in-service date), whichever is earlier, for a
period of 60 months or 60,000 miles, whichever is
earlier, subject to the terms, conditions and exclusions
set forth in this manual.
More information regarding the services available under
Kia’s Roadside Assistance program is available in your
Kia Vehicle’s Owner’s Manual. These services generally
include:
• Towing to the nearest authorized Kia dealer or an
alternative service location in the event of a
warranty-related disablement
• Flat tire assistance*
• Jump start assistance*
• Lock-out assistance* (excludes reimbursement for
replacement of any missing, lost or damaged keys)
• Trip interruption expense benefits in the event a
warranty-related disablement occurs more than 150
miles from home and the repairs require more than
24 hours to complete (limited to $100 per day for a
maximum of 3 days per incident) NOTE: Fleet
vehicles are excluded from reimbursement under
Kia’s Trip Interruption Policy.
* Roadside Services are limited to a maximum of $75
per occurrence.
��� 23MY EV(��2).indd 242022-06-22 �� 4:29:49

25
When you need to talk to Kia and Roadside Assistance
Kia’s toll free Roadside Assistance hot line is staffed 24
hours a day, 365 days a year and is accessible by dialing
1-800-333-4 KIA (4542). Please note that you must
provide your Vehicle Identification Number (VIN) to
verify coverage at the time of your call. The VIN can be
found on the dash of your vehicle on the driver’s side, on
the door jamb of the driver’s door, on your vehicle’s
registration or proof of insurance card.
Kia America reserves the right to limit or deny services
or other benefits to any owner or driver when, in Kia
America's judgment, the claims and/or service requests
are excessive in frequency or type of occurrence.
The following is not covered under Roadside Assistance:
■
Any Kia vehicle that has ever been or should be issued
a “Salvage” title or similar "branded" title under any
state's law or has been declared a "total loss" or
equivalent by a financial institution or insurance
company.
��� 23MY EV(��2).indd 252022-06-22 �� 4:29:50