KIA SOUL EV 2019 Warranty and Consumer Information Guide

10New Vehicle Limited Warranty
• Note: All vehicle dimensions and measurements are
made solely at the discretion of the manufacturer or
are required by federal regulation and are not
warranted to be suitable for you or anyone who uses
your vehicle.
Normal Deterioration
• Replacement or repair of parts intended to wear
including the friction wear parts of the brakes,
including brake pads and shoes, belts, clutch linings,
filters, wiper blades, bulbs, fuses, and other wear and
consumable items.
• Surface corrosion on any part other than the body
sheet metal panels forming the exterior appearance
of a Kia Vehicle.
Normal Maintenance
• Normal maintenance services such as: cleaning and
polishing, minor adjustments, lubrication, oil/fluid
changes, filters, anti- freeze coolant replenishment,
wheel alignment and tire rotation unless such services
are performed as part of a covered warrantable repair.
• Normal maintenance items including but not limited
to belts, filters, wiper blades, and bulbs are not
warranted. However, as a matter of policy, Kia will
repair or replace such maintenance items of a new
vehicle during the vehicle’s initial ownership period,
but only up to the first service interval or 12
months/12,000 miles, whichever comes first.
• Maintenance services described as “Scheduled
Maintenance Services”, “Owner Maintenance
Services” or “Appearance Care” in your Owner’s
Manual.
Altered Mileage
• Any repair of a Kia Vehicle on which the odometer
has been altered or on which the actual mileage
cannot be reasonably determined.
(When replacing the speedometer, the “Speedo-
meter Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized EV Kia Dealer).
Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
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New Vehicle Limited Warranty
UVO
• The New Vehicle Limited Warranty does not cover
some repairs for certain conditions or issues related
to the UVO system, if equipped, including, but not
limited to :
• Improper installation of paired devices such as
phones or digital media players
• Malfunctioning paired devices
• Inadequate signals
• Misuse such as insertion of foreign obejects
• Damage caused by unauthorized modification to
functionality or capability
• Installation of unauthorized or unapproved
software, upgrades, or other system modifications
• Computer or internet viruses, bugs, worms, or
other similer issues.
Tires
• Tires are warranted by the tire manufacturers and not
by Kia. In the event that you need assistance, please
contact your Authorized EV Kia Dealer or refer to
the tire warranty pamphlets provided with your Kia
Vehicle for details.
Salvage or Total-Loss Vehicles
• Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. Replacement Parts
Limited Warranty or any recalls or campaigns.
Production Changes
• Kia and its Authorized EV Kia Dealer reserve the
right to make changes in vehicles built and/or sold
by Kia and its Authorized EV Kia Dealers at any
time without incurring any obligation to make the
same or similar changes on vehicles previously built
and/or sold.
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12
Maintenance
You are responsible for properly operating and
maintaining your Kia Vehicle in accordance with the
instructions described in your Owner’s Manual. If your
vehicle is used under severe driving conditions, you
must follow the maintenance requirements described in
your Owner’s Manual for severe driving conditions in
order to maintain your warranties.
Maintenance Records
You are required to retain maintenance records since it
may be necessary in some instances for you to prove that
the required maintenance has been performed. The
“Scheduled Maintenance Record” beginning on Page 20
should be filled in when regular maintenance is
performed. Keep all receipts and make them available in
case questions rise about the services requested and
provided.
Locating an Authorized EV Kia Dealer
You can locate an Authorized EV Kia Dealer nearest you
through the Kia website at http://www.kia.com or by
contacting Kia at (800) - 333 - 4KIA (4542).
To Get Warranty Service
You must take your Kia Vehicle, along with this manual,
to an Authorized EV Kia Dealer in the United States
during its normal service hours. (See the preceding
section for reference in locating an Authorized EV Kia
Dealer.). While any Authorized EV Kia Dealer will
perform warranty service, Kia recommends that when
possible you return to the dealership where you
purchased your Kia Vehicle in order to ensure continuity
in service and maintenance. If you have any questions or
need assistance regarding this warranty, refer to “When
You Need to Talk to Kia” starting on Page 24.
Other Terms
This warranty is applicable to Kia Vehicles registered
and normally operated in the United States.
Service and Maintenance Outside the United
States
If you are going to be driving outside the United States,
it is important that you contact us at (800) 333-4542 in
order to determine what service and warranty coverage
is available in the area you will be travelling.
Your Responsibilities in Order to Maintain Your Warranties
New Vehicle Limited Warranty
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13
New Vehicle Limited Warranty
THE DURATION OF ALL IMPLIED WARRANTIES,
IF ANY, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS, ARE LIMITED RESPECTIVELY TO THE
DURATION OF THESE EXPRESS WARRANTIES.
THESE WARRANTIES ARE GIVEN IN LIEU OF
ALL OTHER EXPRESSED WARRANTIES (EXCEPT
ANY SET FORTH SEPARATELY IN THIS
MANUAL) ON THE PART OF KIA MOTORS
AMERICA, INC. OR THE AUTHORIZED EV KIA
DEALER SELLING YOUR KIA VEHICLE. NO
DEALER, OR ANY AGENT OR EMPLOYEE
THEREOF, OR ANY OTHER PERSON, IS
AUTHORIZED TO EXTEND OR ENLARGE THESE
WARRANTIES. KIA MOTORS AMERICA, INC.
SHALL NOT BE LIABLE FOR ANY ECONOMIC
LOSS, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
OR EXEMPLARY DAMAGES, OR ANY SERVICE
NOT EXPRESSLY PROVIDED FOR HEREIN.
Some states do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
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14
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized EV Kia
Dealer at locations of its choice to provide for the repair of
your vehicle if it fails to function properly during normal
use. Such service facilities will remedy such failures to
function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal operating
hours, provide sufficient information to permit a proper
identification and diagnosis of the failure to function, and
permit the facility adequate time to perform the necessary
repair. As this obligation is subject to the terms, conditions
and limitations of this Manual, you should refer to the
manual to understand which repairs and replacements are
covered by this warranty. If an Authorized EV Kia Dealer
declines or fails to carry out a proper repair or replacement
of a factory installed part covered by this limited warranty
without charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this Anti-
Perforation Limited Warranty and, if so, (b) obtain
cooperation from an Authorized EV Kia Dealer to conduct
such repair or replacement without charge to you. However,
Kia’s obligation to do (a) and (b) requires you to contact the
Kia Consumer Assistance Center and provide all materials
needed by them to carry out those obligations to you. The
Center can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
1. Warranty Period
The warranty period is for the first 60 months/100,000
miles from the date of first retail delivery or when it is
first put into service, whichever comes first.
2. What is Not Covered
• Any perforation due to corrosion of the Kia Vehicle
which is caused by industrial fallout, accident,
damage, abuse, vehicle modifications or damaging
or corrosive cargo in the Kia Vehicle.
• Any surface corrosion of the Kia Vehicle which does
not result in perforation, such as that caused
typically by sand, salt, hail or stones.
• Any perforation due to corrosion of a part of the Kia
Vehicle which is not a body sheet metal panel. As
used herein, “body sheet metal panel” specifically
excludes all parts which are components of the
exhaust system of the Kia Vehicle.
• Defects or damage resulting from the use of parts
not sold or approved by Kia including the resultant
damage to associated parts or systems.
• Any perforation due to corrosion of the Kia Vehicle
caused in whole or in part by a failure to maintain
Anti-Perforation Limited Warranty
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15
Anti-Perforation Limited Warranty
the Kia Vehicle in accordance with the procedures
specified in paragraph 3, “Your Responsibilities”
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia Vehicle
on a regular basis (at least monthly) to detect any chips
or scratches in the paint or protective coating and to
repair them immediately.
Special care should be taken to protect your Kia Vehicle
from corrosion under the following conditions:
• If you drive on salted roads, or if you drive near the
ocean, flush the underbody as needed, and at least
weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident or
any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we
recommend that you install stone guards behind
each wheel.
4. To Get Warranty Service
You must take your Kia Vehicle, along with this
manual, to any Authorized EV Kia Dealer in the United
States during its normal service hours. (See pg.12 for
reference in locating an Authorized EV Kia Dealer).
If you have any questions or need assistance regarding
this warranty, refer to the “When You Need to Talk to
Kia” starting on Page 24.
5. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts that fail
to function properly. Such repair or replacement shall be
carried out by an Authorized EV Kia Dealer at its place
of business. This warranty does not include any other
expense, including but not limited to those for any
replacement transportation or for the loss of use of your
Kia vehicle.
6. Other Terms
The “Other Terms” stated on page 12 in the New
Vehicle Limited Warranty section of this manual also
apply to this warranty.
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16Replacement Parts and Accessories Limited Warranty
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized EV Kia
Dealer at locations of its choice to provide for the repair
of your vehicle if it fails to function properly during
normal use. An authorized EV Kia Dealer will remedy
such failures to function properly at Kia’s expense, if
you present your vehicle to such a service facility during
its normal operating hours, provide sufficient
information to permit a proper identification and
diagnosis of the failure to function, and permit the
facility adequate time to perform the necessary repair. As
this obligation is subject to the terms, conditions and
limitations of this manual, you should refer to the
manual to understand which repairs and replacements
are covered by this warranty. When an Authorized EV
Kia Dealer makes necessary repairs pursuant to the
warranty, it may do so using parts that are new, repaired,
remanufactured, reconditioned, or otherwise authorized
by Kia. These parts will be covered by the terms and
conditions of the Replacement Parts and Accessories
Limited Warranty. If an Authorized EV Kia Dealer
declines or fails to carry out a proper repair or
replacement covered by this limited warranty without
charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by
Replacement Parts and Accessories Limited Warranty
and, if so, (b) obtain cooperation from an Authorized EV
Kia Dealer to conduct such repair or replacement
without charge to you. However, Kia’s obligation to do
(a) and (b) requires you to contact the Kia Consumer
Assistance Center and provide all materials needed by
them to carry out those obligations to you. The Center
can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
This warranty covers Kia Genuine new or
remanufactured replacement parts and Kia Accessories
supplied from Kia Motors America, Inc. and sold by an
Authorized EV Kia Dealer. This includes Kia
Accessories installed by an Authorized EV Kia Dealer
or Kia Motors America, Inc. prior to the retail delivery
of a new Kia Vehicle.
If a covered replacement part or accessory was installed
by anyone other than an Authorized EV Kia Dealer, the
replacement part or accessory will be repaired or
Replacement Parts and Accessories Limited Warranty
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Replacement Parts and
Accessories Limited Warranty
replaced without charge for the parts, but all labor
charges will be your responsibility.
Warranty Period
• Kia Genuine replacement parts
Kia Genuine replacement parts (Except
Traditional 12 Volt (Non EV) battery) installed
by an Authorized EV Kia Dealer under warranty
are covered for the greater of (1) the duration of
the New Vehicle Limited Warranty or (2) the first
12 months from the date of installation of the
Kia Genuine replacement parts or 12,000 miles.
• Kia Genuine Traditional 12 Volt Battery
(non EV)
This warranty applies only to Kia Genuine
Traditional 12 Volt replacement batteries
purchased from an Authorized EV Kia Dealer in
the United States. Kia Genuine replacement
batteries are covered by a limited warranty for
the period of 36 months from the date of
installation, regardless of mileage. During the
first 12 months of the warranty period a defective
Kia Genuine replacement battery will be
replaced at no charge for the new battery, labor
or installation. If a Kia Genuine replacement
battery fails during the last 24 months of the 36-
month warranty period, you will receive a pro-
rated credit toward the purchase of a new Kia
battery. You are responsible for all diagnostic,
labor and installation charges.
Pro-Ration Chart:
Months Of Use Consumer Portion Warranty Portion
13-16 months 10% 90%
17-20 months 30% 70%
21-23 months 45% 55%
24-26 months 60% 40%
27-30 months 75% 25%
31-33 months 85% 15%
34-36 months 90% 10%
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
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18Replacement Parts and Accessories Limited Warranty
• Accessories
A Kia Accessory installed by Kia or an
Authorized EV Kia Dealer on a new vehicle at
the time of, or prior to the vehicle’s date of
delivery to the original retail purchaser, or the
date the vehicle is first put into service, is
covered under the New Vehicle Limited
Warranty and is limited to 60 months from the
date of original retail delivery date of first use, or
60,000 miles, whichever comes first.
A Kia Accessory installed by an Authorized EV
Kia Dealer after the vehicle was delivered to the
original retail purchaser or first put into service
shall be warranted for the greater of (1) the
duration of the New Vehicle Limited Warranty or
(2) 12 months or 12,000 miles from the date of
purchase or installation.
Kia Genuine AM/FM Radios, satellite radios,
CD players or other audio equipment purchased
after the vehicle is first put into service are
covered for 12 months/unlimited miles.
A Kia Genuine Air Conditioning System
installed by an Authorized EV Kia Dealer after
the vehicle is first put into service is covered for
12 months/12,000 miles, whichever comes first,
or the remainder of the New Vehicle Limited
Warranty, whichever is greater, from the date of
installation. A Kia Genuine Air Conditioning
System purchased over the counter is warranted
for 12 months/unlimited miles.
What Is Not Covered
• Damage or corrosion due to such factors as
accidents, negligence, improper repairs or
adjustments, misuse, alterations or collision.
• Damage or surface corrosion from environment
such as acid rain, airborne fallout (chemicals, tree
sap), stones, salt, road hazards, hail, wind storm,
lightning, floods and other acts of God.
• Normal wear, tear or deterioration such as
discoloration, fading, deformation, etc.
• Air conditioner refrigerant charge after the first
12 months, unless replenished as part of a
warranty repair.
• Replacement parts or accessories installed on a
Kia Vehicle in which the odometer has been
altered, or on which the actual mileage cannot be
readily determined.
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Replacement Parts and
Accessories Limited Warranty
• Replacement parts or accessories used in
applications for which they are not designed.
• Replacement parts or accessories installed
improperly by other than an Authorized EV Kia
Dealer or Kia.
• Any replacement part or accessory without
proof of purchase or replacement date.
• Non-Kia replacement parts or accessories which
an Authorized EV Kia Dealer may sell or install
on your Kia Vehicle.
To Get Warranty Service
You must take your Kia Vehicle, along with this
manual and proof of purchase or replacement date,
to an Authorized EV Kia Dealer in the United
States during its normal service hours. (See pg.12
for reference in locating an Authorized EV Kia
Dealer). If you have any questions or need
assistance regarding this warranty, refer to “When
You Need to Talk to Kia” starting on Page 24.
Limited Liability
The liability of Kia Motors America, Inc. under
this warranty is limited solely to the repair or
replacement of Kia-supplied parts, defective in
materials or workmanship, by an Authorized EV
Kia Dealer at its place of business, and specifically
does not include any expense of or related to
transportation to such a dealer or payment for loss
of use of the Kia Vehicle during warranty repairs.
Other Terms
The “Other Terms” stated on Page 12 in the New
Vehicle Limited Warranty also apply to this
warranty.
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