KIA SOUL EV 2019 Warranty and Consumer Information Guide

50Iowa Consumer Notice
For the purposes of notifying Kia, or should you have any concerns or questions regarding your Kia after you have
contacted your local Kia dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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51
Kansas Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the “Lemon Law”, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state “Lemon Law”, you need not use BBB
AUTO LINE.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first notify Kia at the address below, by
written notice, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF KANSAS
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52Kentucky Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle
after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days,
you may be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal
Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address
or toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below,
by mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF KENTUCKY
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53
Louisiana Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB National Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF LOUISIANA
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54Maine Consumer Notice
LEMON LAW INFORMATION: IF YOU HAVE SERIOUS PROBLEMS WITH THIS VEHICLE. The Maine “Lemon
Law” (10 M.R.S.A. Sec’s. 1161-1169) provides free Attorney General arbitration for consumer buyers or lessees whose motor
vehicle (including motorcycles and motorized RVs) is seriously defective.
UNDER THE MAINE LEMON LAW, YOU MAY HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE
VEHICLE IF THE FOLLOWING APPLIES:
1) There is an unrepaired defect or combination of defects which substantially impairs the use, safety, or value of the vehicle,
AND
2) This unrepaired defect was reported to the dealer or manufacturer:
A. during the manufacturer’s express warranty; and
B. within the 3 year period following the delivery date of the vehicle to the original purchaser or lessee; and
C. during the first 18,000 miles of operation; and
3) This defect still exists or has recurred after:
A. 3 or more repair attempts for the same defect; or
B. 1 or more repair attempt for the serious failure of either the braking or steering system; or
C. Being out of service for a cumulative total of 15 or more business days (for one or more defects); and
D. The manufacturer had been given in writing a 7 day Final Opportunity To Repair.
FOR THIS VEHICLE YOU SHOULD NOTIFY THE MANUFACTURER OR ITS AUTHORIZED DEALER
OF THE DEFECTS AND THE RIGHT TO MAKE A FINAL REPAIR. Mail to:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-33-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MAINE
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55
Maine Consumer Notice
The Attorney General state-run arbitration is different from any manufacturer-sponsored program to which you may
also be entitled. Under the state Lemon Law program, you will receive a free hearing before a neutral state Arbitrator
and a decision within 45 days of acceptance of your Lemon Law application. If your vehicle is declared a Lemon, the
manufacturer must refund your purchase price or replace the vehicle.
You must apply for state-run arbitration within 3 years after delivery to the original consumer and within the term of
the manufacturer’s warranty.
THIS SHEET PROVIDES ONLY A SUMMARY OF THE MAINE LEMON LAW
To request arbitration or to get further information, contact:
The Attorney General’s Lemon Law Arbitration Program
Consumer & Antitrust Division
6 State House Station
Augusta, ME 04333
(207) 626-8848 or (800) 436-2131(Option 3)
Should you seek a replacement or repurchase of your vehicle under the Maine Lemon Law, you must first resort to
BBB AUTO LINE or arbitration through the state-run program prior to initiating \
court action. BBB AUTO LINE is a
third-party arbitration service administered by the BBB National Programs, Inc. However, if you choose to seek other
remedies that are not under the Maine Lemon Law, you need not use BBB AUTO LINE, review Pages 26-28 of this
book or contact Kia at the address or toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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56Maryland Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
In order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by certified mail, return receipt requested, of the problem with your vehicle,
as required by law; and
2) Provide Kia an opportunity to cure the nonconformity, defect or condition.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. For additional information about BBB AUTO LINE, review Pages 26-28 of this
book or contact Kia at the address or toll-free number indicated below.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MARYLAND
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57
Massachusetts Consumer Notice
MASSACHUSETTS “LEMON LAW” INFORMATION:
IF YOU HAVE SERIOUS PROBLEMS WITH THIS VEHICLE
The Massachusetts “Lemon Law,” MGI c. 90, s. 7N 1/2 provides protection for consumers who have serious problems
with their new vehicle.
UNDER THE LEMON LAW, YOU HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE VEHICLE IF:
A) there is a substantial defect(s), AND
B) the defect(s) still exists or has recurred after either:
1. three or more repair attempts for the same defect, or
2. being out of service by reason of repair for any combination of defects for a cumulative total of 15 or
more business days, within one year of 15,000 miles (whichever comes first) after original delivery, AND
C) the manufacturer has been notified of the defect(s) and given one final repair attempt of no more than seven
business days.
IF THE MANUFACTURER DOES NOT REFUND OR REPLACE THE VEHICLE, YOU HAVE A RIGHT TO
HAVE YOUR CASE ARBITRATED BY A STATE-CERTIFIED ARBITRATOR.
This state-certified arbitration is different from any manufacturer-sponsored program to which you may also be entitled.
Under the state program, you will be sent a decision within 45 days of w\
hen your request for arbitration is accepted.
Under the law, you must request state-certified arbitration within 18 months of original delivery of the vehicle.
THIS SHEET PROVIDES ONLY A SUMMARY OF YOUR RIGHTS.
NOTICE TO CONSUMERS STATE OF MASSACHUSETTS
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58Massachusetts Consumer Notice
To request arbitration or to get information, contact:
Office of Consumer Affairs and Business Regulation
One Ashburton Place
Boston, MA 02108
Lemon Law Information: (617) 727-7780, 1-888-283-3757
Kia offers its consumers arbitration through BBB AUTO LINE, a complaint resolution service administered by the
BBB National Programs, Inc. For additional information about BBB AUTO LINE, review Pages 26-28 of book or
contact Kia at the address or toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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59
Michigan Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the “Lemon Law”, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state “Lemon Law”, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MICHIGAN
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