ESP LINCOLN CONTINENTAL 1998 Owners Manual

1. By pressing the Information
control.
2. By pressing the Emergency
(S.O.S) control.
3. The system will automatically activate if the vehicle's air bags have
been deployed.
Quick summary
²To utilize your vehicle's RESCU system, your cellular phone must be
activated.
²Information or emergency assistance can be requested whenever your
key is in the RUN/START position and for six minutes after the vehicle
is turned off.
²An assistance request is initiated by pressing either the Information or
Emergency control located in the overhead console.
²When a control is pressed, a warning lamp located in the overhead
console will begin to flash and status messages are displayed on the
vehicle's message center (messages can only be displayed when the
key is in the RUN/START position).
²The vehicle's cellular phone automatically places a call to a 24 hour
emergency response center.
²When contact is made, the vehicle sends an electronic data message
to the response center's computer. This data message includes latitude
and longitude coordinates obtained from the vehicle's positioning
system.
²Once the data transmission is complete, the call is forwarded to a
response center operator who confirms your location using a
computerized map.
²The vehicle's cellular handset is locked-out, the phone is automatically
placed in the ªhands-freeº mode and voice communication is
established with the operator through the ªhands-freeº microphone.
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S.O.S.
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²Typically, voice communication with an operator is established within
one minute after an assistance control is pressed.
²The operator verbally obtains details of your situation and, if
necessary, ties your vehicle into a three-way phone call with the
United States Auto Club or local 911 or other emergency services to
dispatch the appropriate assistance to your location.
²Once the situation has been appropriately handled, the operator will
terminate the call, the system warning light will stop flashing and the
system will be reset. In most situations, only the response center can
terminate an assistance request.
General description
Lincoln's Remote Emergency Satellite Cellular Unit (RESCU) is designed
to expedite roadside, emergency or information assistance to distressed
motorists who are uncertain of their location and/or are uncertain of who
to contact for assistance.
The Lincoln RESCU system utilizes Global Positioning System (GPS)
technology and the nation's cellular phone network to track vehicle
location and, at the touch of a control, put you in voice contact with the
Lincoln Security Response Center.
Two controls in the overhead console will activate the system:
An Information icon is provided for
customer information, such as
points of interest in your current
location, route assistance and other
services as they become available.
An Emergency icon for is for
emergency assistance.
When you select a control, the vehicle's cellular phone will automatically
place a data call to the response center's central computer. Once contact
is made, an electronic data message will be transmitted. This data
message will include:
²Type of alarm (Information, emergency or air bag acitvation)
²Vehicle Identification Number (VIN)
²Latitude and longitude coordinates
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²Last recorded speed and direction of the vehicle
²Time tag identifying when last position was taken
²Call-back phone number
After the transmission is complete, the call is forwarded to an operator
who will verify the details of the request and confirm the vehicle's
location using a computerized map.
Information icon
The Information icon is provided for
customer information, such as
points of interest in your current
location, rout assistance and other
services as they become available.
There may be charges incurred for certain services.
Emergency (S.O.S) icon (emergency assistance)
The Emergency (S.O.S) control
should be selected if emergency
assistance is required. This feature
should be used:
²if you have been involved in an
accident.
²to report a crime or fire.
²when medical attention is required.
²to receive assistance in an emergency situation.
When this control is pressed, the Lincoln Security Response Center
relays details of your situation and your location to the United States
Auto Club (USAC) via three-way phone call. The response center/USAC
will:
²dispatch the emergency help to your location.
²when appropriate, stay in direct phone contact with you until
emergency help arrives.
²notify pre-designated family contacts or friends of the emergency
situation, if requested, or if no response is received from the vehicle.
If you are certain of your location, a direct phone call to 911 or other
emergency services may provide a faster response.
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Activation and deactivation
When either of the two Lincoln RESCU controls are pressed, or the air
bags are deployed (this will activate the system as an emergency
automatically), a warning light, located in the overhead console, will
begin to flash and status messages will be displayed on the vehicle's
message center, confirming an assistance request has been made. The
warning light will continue to flash throughout the activation.
The system can be activated whenever your ignition key is in the
RUN/START position and for six minutes after your vehicle is turned off.
Once a RESCU control has been pressed, do not attempt to cranks the
engine as this may cancel the activation. In most situations, the
assistance request can only be terminated and the system reset when a
special tone is sent to the vehicle by the Lincoln Security Response
Center. (SeeAutomatic rediallater in this chapter for exceptions.)
Operation will continue even if the vehicle is turned off during an
activation (although visual feedback via the message center will not be
available in this situation).
Cellular phone interface
The cellular phone must be connected to the vehicle and activated for
the system to work. During an activation, Lincoln RESCU takes control
of the vehicle's cellular phone. If the phone is in use, the call will be
terminated and the Lincoln Security Response Center will automatically
be dialed. The cellular handset becomes inoperative and all voice
communication with the operator is accomplished via the cellular phone's
ªhands-freeº microphone.
When an activation is terminated, your phone is left unlocked, in the ON
state and may not return to its previous call restriction or system
selection setting. It can be reprogrammed to your previous setting as
desired.
Refer to your cellular phone user's manual for further information.
Message center interface
During an activation, Lincoln RESCU communication with the vehicle's
message center. Status message describing the sequence of the steps
being executed are displayed, allowing you to visually follow the
activation process. The following messages are typical of those displayed
during an assistance request. They are as shown in the order in which
they would appear:
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²INFORMATION REQUEST, EMERGENCY REQUEST or AIR BAG
REQUEST
²CALL IN PROGRESS
²RINGING RESPONSE CENTER
²SENDING LOCATION DATA
²DATA RECEIVED
²WAITING FOR OPERATOR
Once an assistance request is made, it will typically take less than one
minute until contact is made with an operator. During voice
communication the following messages will alternately toggle on the
display:
²CID XXXXXXXXXX
²LAT XXXXXXXXXX
²LON XXXXXXXXXX
²HDG XX
These messages respectively are the customer identification number,
vehicle latitude, vehicle longitude and heading. Under special conditions,
the operator may ask you to read the information being displayed on the
message center.
If vehicle messages are being displayed on the message center (low
washer fluid, low oil, door ajar, etc.), they must be cleared in order to
view the Lincoln RESCU messages. To clear the vehicle messages, press
the message center RESET control which is located to the right of the
display. Continue pressing the control until all messages are cleared.
Automatic redial
As described previously, when an assistance request is made, the
vehicle's cellular phone automatically dials the Lincoln Security Response
Center's central computer and attempts to send an electronic data
message. Occasionally, it can be difficult for the computer to recognize
the message if the cellular connection is weak or noisy. If the
transmission of the message is unsuccessful, the data call will be
terminated and the message ªREDIAL IN PROGRESSº will be displayed
on the message center. A second call will automatically be placed which
bypasses the response center's computer and is forwarded directly to an
operator.
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Similarly, if the cellular call is disconnected by the network prior to
receipt of the termination tone, another call to the response center will
also automatically be dialed. The message ªREDIAL IN PROGRESSº will
be displayed on the message center and voice communication with an
operator will be restored.
During redial calls, full control of the cellular phone is returned to you.
Pressing either PWR or END on the cellular handset will terminate the
assistance request and reset the system.
Location data retransmit capability
During an activation, the Lincoln Security Response Center operator has
the capability to initiate a retransmission of the electronic data message.
This may be necessary to ensure a more precise determination of vehicle
location or to track a vehicle that is moving. To accomplish the
retransmit, a special tone is sent to the vehicle by the response center.
In this situation you will temporarily lose voice contact with the operator
and the messages ªSENDING LOCATION DATAº and ªDATA RECEIVEDº
will be respectively displayed on the message center. After the data
retransmission is complete, voice communication will be restored and the
CID, LAT, LON and HDG message will again alternately toggle on the
message center display.
Global positioning system
Vehicle location is continuously updated via Global Positioning System
(GPS) technology. GPS was developed by the U.S. Department of
Defense for worldwide navigational and positioning purposes. It utilizes a
constellation of 24 orbiting satellites located more than 20 000 km
(12 428 miles) above the earth. At any given time, several of the
24 satellites should be visible to the vehicle's GPS receiver. Based on the
time for signals emitted by these satellites to reach the receiver, an
on-board computer will determine the vehicle's location, typically within
30 meters (100 feet). In addition to latitude and longitude, the system
also determines heading and speed.
Vehicle positioning information is relayed to the Lincoln Security
Response Center only during roadside or emergency requests. The
response center will not be able to track your location while in an
inactive state.
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Lincoln RESCU system limitations
Inoperative if cellular phone inactive or inoperative
Lincoln RESCU utilizes your vehicle's cellular phone and will not operate
if cellular service has not been activated or if the phone is inoperative.
Inoperative if battery discharged or disconnected
Lincoln RESCU is powered by the vehicle's battery and will not operate if
the battery if discharged or disconnected.
Potentially inoperative if vehicle involved in accident
If the vehicle is involved in an accident, some components can be
damaged, rendering your RESCU System inoperative.
Positioning capability degraded if satellite signals obstructed
Vehicle positioning is accomplished by receiving and interpreting signals
transmitted by satellites. If the signals are obstructed positioning
capability could be degraded or lost. This situation will be most prevalent
in urban areas populated with tall buildings. tunnels, underpasses,
parking garages, trees and similar structures could also adversely affect
positioning performance. Under these conditions, the system will operate
but the response center could have difficulty identifying your current
location. (The last valid position obtained before the obstruction is
retained, however, and will be sent.) The operator may depend on you to
provide verbal information regarding vehicle location.
Positioning capability temporarily degraded after battery reconnect
When your vehicle is started, the Lincoln RESCU GPS receiver begins
the process of determining vehicle location. The receiver will search the
sky and attempt to acquire signals from all visible satellites. A real-time
clock and an almanac containing detailed information about satellite
constellation are stored in the on-board computer's memory and are used
to expedite the search. If the vehicle's battery is disconnected, the clock
memory is erased and time and date are lost. Once the battery is
reconnected, it could take approximately 15 minutes to reacquire the
clock and for positioning capability to be restored. During this time, the
system will operate but the response center will not be able to identify
your location. In this situation, the operator will depend on you to
provide verbal information regarding vehicle location.
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features and must be avoided. Operation is possible with no incoming
calls, call forwarding, busy/no answer transfer and call waiting, but these
features could impact overall system performance. Because carriers are
regularly making new features available to customers, this list may not be
complete. Contact you dealer for assistance if you are unsure if a
particular cellular feature is compatible with your Lincoln RESCU
System.
Potential limitations if activated outside home cellular region
At the time you receive your vehicle (or shortly after), you will need to
select a cellular carrier and activate your phone. If desired, carrier
selection can be arranged through your dealer. This carrier is usually
local to your region and will handle call processing and billing services
for your cellular telephone. In order to use your phone when traveling
outside your home cellular region, the services of the carriers local to the
new area will be required. If your home carrier does not have an
agreement with the new local carrier, your phone callas could be
forwarded to an operator and you maybe required to provide a credit
card number before your call is processed. If an activation occurs in this
situation, the initial call will be terminated and a second call which
bypasses the response center's computer will be placed.
Unlike during the first call attempt, your cellular handset will not be
locked during the second call, so you will have the option of terminating
the assistance request at any time by pushing either PWR or END on the
cellular phone. If the second call is not terminated, it will be forwarded
to a local cellular carrier operator. In this situation, you can provide the
operator with the number you are dialing (Lincoln Security Response
Center at 1±800±334±1327) and your credit card number or ask to be
connected to the local 911 or other emergency services.
Registration requirement
You are required to register with the Lincoln Security Response Center
shortly after receiving your vehicle. The registration process is simple
and can be accomplished by calling the Lincoln Security Response
Center at 1±800±334±1327. Alternatively, the registration process can be
completed on-line during an acquaintance period activation. (See
ªAcquaintance activationsº later in this section for details.) The
information requested will aid in servicing you more efficiently during an
assistance request.
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Optional password selection/false activations
At the time of your registration, you will be given the option of
establishing a user password. All aspects of your service will be identical
regardless of your password decision except the way false emergency
activations are handled. If established, the password will be requested by
the operator to confirm an emergency activation was initialed in error. If
no password or an incorrect password is given, the response center's
operator will seemingly terminate the call but actually stays on the line
and sends police to the last calculated vehicle location (this could be
very useful in duress situations). It is very important that you remember
your password to prevent false dispatches. Similarly, it is also important
to provide the password to any other individuals who will be driving the
vehicle or who may have need to activate the system.
If you decide not to establish a password, simply indicate to the operator
that the emergency assistance request was initiated in error and the call
will be terminated.
In either case, if an activation (roadside or emergency) occurs and the
operator cannot establish voice communication, police assistance will be
dispatched to the vehicle.
Information regarding changing or retrieving lost passwords can be
obtained by contacting the Lincoln Security Response Center at
1±800±334±1327.
Acquaintance activations
It is required that you initiate an acquaintance activation shortly after
receiving your vehicle and having your phone activated. An acquaintance
activation is initiated by pressing either the roadside or emergency
control. When voice communication is established with the Lincoln
Security Response Center, indicate that you are a new user and the
operator will follow special acquaintance period support procedures
which are intended to familiarize you with your Lincoln RESCU System.
As described previously, the acquaintance call can also be used to
complete the registration for new customers.
Service charges
For four years, beginning with your vehicle's warranty period, you will be
entitled to unlimited activations without facing service charges. (These
activations should be made only when emergency or roadside assistance
is required.) You will be responsible, however, for any charges imposed
by your cellular phone carrier for the 1±800 phone call to the Lincoln
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Security Response Center. After your initial service period expires, you
may be requires to pay a monitoring service fee. Your dealer can provide
you with specific information regarding post-initial service period fees.
Relinquishing your vehicle
At the time you relinquish your vehicle, it is important that you contact
the Lincoln Security Response Center at 1±800±223±1327 and cancel
your security service. Personal information provided to the response
center at the time of your registration will be removed from the vehicle's
file.
MOON ROOF (IF EQUIPPED)
To open the moon roof:
²Press and hold the control
forward to raise the moon roof to
the vent position (when the glass
panel is closed).
²Press the control rearward to
fully open the moon roof.
To close the moon roof:
²Press the control forward.
²To close from the vent position,
press and hold the control
rearward.
ILLUMINATED VISOR MIRROR
To turn on the visor mirror lamps,
lift the mirror cover.
HOMELINKTUNIVERSAL TRANSMITTER (IF EQUIPPED)
The HomeLinktUniversal Transmitter, located underneath the driver's
visor, provides a convenient way to replace up to three hand-held
transmitters with a single built-in device. This feature will learn the radio
frequency codes of most current transmitters to operate garage doors
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