towing LINCOLN MKZ 2017 Owner's Manual

If you need to have your vehicle towed,
contact a professional towing service, or if
you are a member of a roadside assistance
program, your roadside assistance service
provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Lincoln
Motor Company has not approved a slingbelt
towing procedure. Vehicle damage may
occur if towed incorrectly, or by any other
means.
Lincoln Motor Company produces a towing
manual for all authorized tow truck operators.
Have your tow truck operator refer to this
manual for proper hook-up and towing
procedures for your vehicle.
It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the front
wheels off the ground. When towing in this
manner, the rear wheels can remain on the
ground.
Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents damage
to the transmission.
Towing an all-wheel drive vehicle requires
that all wheels be off the ground, such as
using a wheel lift and dollies or flatbed
equipment. This prevents damage to the
transmission, all-wheel drive system and
vehicle.
TOWING POINTS
Due to local market requirements in some
countries, some vehicles may be equipped
with a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-in
recovery hook, it is located with the spare
tire kit.
Installing the Recovery Hook
There is an installation point for the recovery
hook located behind the fascia.Note:
The screw-in recovery hook has a
left-hand thread. Turn it counterclockwise to
install it. Make sure that the recovery hook
is fully tightened. 265
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•
Use commercial car washing equipment.
• Use snow chains on the end of the
vehicle with the dissimilar spare wheel
and tire assembly.
Use of the above dissimilar spare wheel at
any one wheel location can lead to
impairment of the following:
• Handling, stability and braking
performance.
• Comfort and noise.
• Ground clearance and parking at curbs.
• Winter weather driving capability.
• Wet weather driving capability.
• All-wheel driving capability.
Give additional caution to the following when
driving with the full-size dissimilar spare
wheel and tire assembly:
• Towing a trailer.
• Driving vehicles equipped with a camper
body.
• Driving vehicles with a load on the cargo
rack. Drive cautiously when using a full-size
dissimilar spare wheel and tire assembly and
seek service as soon as possible.
Changing a Road Wheel Procedure (If
Equipped) WARNINGS
When one of the front wheels is off the
ground, the transmission alone will not
prevent the vehicle from moving or slipping
off the jack, even if the transmission is in park
(P). To help prevent your vehicle from
moving when you change a tire, be
sure to place the transmission in park (P), set
the parking brake and block (in both
directions) the wheel that is diagonally
opposite (other side and end of the vehicle)
to the tire being changed. Never get underneath a vehicle that is
supported only by a jack. If your vehicle
slips off the jack, you or someone else could
be seriously injured. WARNINGS
Do not attempt to change a tire on the
side of the vehicle close to moving
traffic. Pull far enough off the road to avoid
the danger of being hit when operating the
jack or changing the wheel. Always use the jack provided as
original equipment with your vehicle.
If using a jack other than the one provided
as original equipment with your vehicle,
make sure the jack capacity is adequate for
the vehicle weight, including any vehicle
cargo or modifications. Note:
Passengers should not remain in your
vehicle when the vehicle is being jacked.
1. Park on a level surface, set the parking brake and activate the hazard flashers.
2. Place the transmission in park (P) and turn the engine off. For vehicles with a
manual transmission, place the
transmission in reverse ®) after the
engine is turned off.
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MKZ (CC9) Canada/United States of America, enUSA, First Printing Wheels and Tires

Stowing the Flat Tire
You can temporarily stow the full-size road
wheel in the spare tire compartment.
1.
Lift the carpeted wheel cover at an angle
to access the spare tire compartment. 2.
Place the wheel in the spare tire well with
the valve stem facing down.
3. Install the shorter jack retainer bolt to the
jack bolt-down bracket through the
centre of the wheel. Finally, wind the
wheel retainer down to secure the wheel
in place.
4. Place the jack and tools back into the spare tire compartment.
5. Replace the carpeted wheel cover.
Stowing the Flat Tire Using the
Retainer Strap (If Equipped)
You can temporarily stow the full-size road
wheel in the spare tire compartment.
1. Find the flat tire retainer strap tucked inside the jack channel. 2.
Locate the jack bolt-down bracket. Push
the retainer strap through the jack
bolt-down bracket.
3. Put the jack and lug wrench away. Make
sure the jack is fastened so it does not
rattle when you drive.
4. Stow the flat tire on the floor in the cargo
area.
5. Weave the retainer strap through the wheel openings.
363
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PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH
LINCOLN PROTECT.
Lincoln Protect (U.S. Only)
Lincoln Protect means peace of mind. It’
s the
extended service plan backed by the Lincoln
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage.
Lincoln Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Lincoln Extended
Service Plan. With Lincoln Protect you
minimize your risk for unexpected repair bills
and rising repair costs.
Up to 1000+ Covered Vehicle Components
There are four core Lincoln Protect plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most comprehensive
coverage. With over 1,000 covered
components, this plan is so complete it’ s
probably easier to list what’ s not covered.2.
ExtraCARE - Covers 113 components, and
includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Extended Service Plans are honored
by all authorized Lincoln dealers in the U.S.,
Canada and Mexico.
That means you get:
• Reliable, quality service at any Lincoln or
Ford dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for the
day. Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•
Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage and other transportation.
Transferable Coverage
If you sell your vehicle before your Lincoln
Protect plan coverage expires, you can
transfer any remaining coverage to the new
owner. Which should give you and your
potential buyer a little more peace of mind.
493
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Less Cost to Properly Maintain Your Vehicle
Lincoln Protect also offers a Premium
Maintenance Plan that covers all scheduled
maintenance, and selected wear items. The
coverage is prepaid, so you never have to
worry about the cost of your vehicle
’s
maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers and struts.
• Engine cooling hoses, clamps and
o-rings.
• Engine belts.
• Diesel exhaust fluid replenishment. Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Lincoln Protect has to
offer while paying over time. You are
pre-approved with no credit check or
hassles. To learn more, call our Lincoln
Protect Extended Service Plan specialists at
800-367-3377.
Complete the information below and mail to:
Lincoln Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232
EXTENDED SERVICE PLANS (CANADA
ONLY)
You can get more protection for your vehicle
by purchasing a Lincoln Extended Service
Plan. Lincoln Extended Service Plan is the
only service contract backed by Lincoln
Motor Company of Canada, Limited.
Depending on the plan you purchase, Lincoln
Extended Service Plan provides benefits
such as: •
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after your
New Vehicle Limited Warranty Coverage
expires.
• Roadside Assistance benefits.
There are several Lincoln Extended Service
Plans available in various time, distance and
deductible combinations. Each plan is
tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Lincoln Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Lincoln Motor Company dealers.
Note: Repairs performed outside of Canada,
the United States and Mexico are not eligible
for Lincoln Extended Service Plan coverage.
This information is subject to change. For
more information, visit your local Lincoln of
Canada dealer or www.Lincoln.ca to find the
Lincoln Extended Service Plan that is right
for you.
494
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When to expect the message prompting you to change your oil
Vehicle use and example
Interval
Normal
7500-10000 miles (12000-16000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499 miles (8000-11999 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999 miles
(4800-7999 km) Maximum load or towing
Extreme hot or cold operation
500
MKZ (CC9) Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Perform the services shown in the following
tables when specified or within 3000 miles
(4800 kilometers) of the message appearing
in the information display prompting you to
change your oil.
•
Example 1: The message comes on at
28751 miles (46270 kilometers). Perform
the 30000-mile (48000 kilometer)
automatic transmission fluid replacement. •
Example 2
: The message has not come
on, but the odometer reads 30000 miles
(48000 kilometers) (for example, the
Intelligent Oil-Life Monitor was reset at
25000 miles [40000 kilometers]).
Perform the engine air filter replacement. Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by information display and per\
form services listed in the Normal
Scheduled Maintenance chart.
As required
Inspect rear axle and U-joints.
Inspect frequently, service
as required
See axle maintenance items under
Exceptions.
Every 30000 miles (48000
km)
Change automatic transmission fluid.
Replace spark plugs.
Every 60000 miles (96000
km)
504
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Auxiliary Power Points.................................156
110 Volt AC Power Point....................................156
12 Volt DC Power Point......................................156
Locations...............................................................156
AWD See: All-Wheel Drive...........................................179
B
Battery See: Changing the 12V Battery........................312
Blind Spot Information System..................231 Switching the System Off and On..................233
System Errors......................................................233
Using the System................................................231
Bonnet Lock See: Opening and Closing the Hood............295
Booster Seats..................................................28
Types of Booster Seats.......................................29
Brake Fluid Check..........................................311
Brakes..............................................................188 General Information............................................188
Breaking-In....................................................256
Bulb Specification Chart..............................316
C
Cabin Air Filter
...............................................138 California Proposition 65
...............................12
Capacities and Specifications - 2.0L.......374 Specifications......................................................375
Capacities and Specifications - 3.0L.......379 Specifications.......................................................381
Capacities and Specifications...................367
Car Wash See: Cleaning the Exterior................................
321
Center Console..............................................158 Rear Seat Armrest...............................................158
Changing a Bulb
............................................316
Lamp Assembly Condensation........................316
Replacing Bulbs...................................................316
Changing a Fuse..........................................292 Fuses.....................................................................292
Changing a Road Wheel.............................357 Changing a Road Wheel Procedure..............
359
Dissimilar Spare Wheel and Tire Assembly Information......................................................358
Stowing the Flat Tire..........................................363
Stowing the Flat Tire Using the Retainer Strap..................................................................363
Changing the 12V Battery...........................312
Changing the Engine Air Filter..................319
Changing the Wiper Blades........................314
Checking MyKey System Status.................62 MyKey Distance....................................................62
Number of Admin Keys.......................................63 Number of MyKeys...............................................62
Checking the Wiper Blades........................314
Child Restraint and Seatbelt Maintenance...................................................41
Child Restraint Positioning
............................31
Child Safety.......................................................17
General Information...............................................17
Child Safety Locks..........................................32 Left-Hand Side.......................................................33
Right-Hand Side....................................................33
Cleaning Leather Seats..............................326
Cleaning Products
.......................................320
Cleaning the Alloy Wheels.........................327
Cleaning the Engine....................................322
Cleaning the Exterior
....................................321
Exterior Chrome Parts........................................321
Exterior Plastic Parts..........................................322
Stripes or Graphics............................................322
Underbody...........................................................322
Under Hood.........................................................322
Cleaning the Instrument Panel and Instrument Cluster Lens
...........................325
Cleaning the Interior....................................323
Cleaning Alcantara Microfiber Cloth
Fabric................................................................324
Cleaning the Windows and Wiper Blades
...........................................................323
Clearing All MyKeys.......................................62
552
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Engine Oil Check..........................................301
Adding Engine Oil..............................................302
Engine Oil Dipstick - 2.0L............................301
Engine Oil Dipstick - 3.0L............................301
Engine Specifications - 2.0L......................367 Drivebelt Routing................................................368
Engine Specifications - 3.0L......................368 Drivebelt Routing................................................369
Entertainment.................................................419 AM/FM Radio........................................................421
Apps.......................................................................432
Bluetooth Stereo or USB..................................430
CD (If equipped)..................................................429
HD Radio ™ Information (If Available)..............425
SIRIUS® Satellite Radio (If Activated)..............421
Sources.................................................................420
Supported Media Players, Formats and Metadata Information....................................432
USB Ports.............................................................432
Environment......................................................16
EPB See: Electric Parking Brake..............................189
Essential Towing Checks...........................252 Before Towing a Trailer.....................................253
Hitches..................................................................252
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................253
Safety Chains......................................................252 Trailer Brakes......................................................252
Trailer Lamps.......................................................252
When Towing a Trailer.......................................253
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Exterior Mirrors
................................................94
Auto-Dimming Feature........................................96
Auto-Folding Mirrors............................................95
Blind Spot Monitor................................................97
Fold-Away Exterior Mirrors.................................
95
Heated Exterior Mirrors.......................................96
Integrated Blind Spot Mirrors............................96
Lincoln Welcome Mat..........................................96
Memory Mirrors.....................................................96
Power Exterior Mirrors.........................................94
Signal Indicator Mirrors.......................................
96
F
Fastening the Seatbelts................................35 Rear Inflatable Seatbelt.......................................37
Seatbelt Locking Modes.....................................36
Using Seatbelts During Pregnancy..................35
Flat Tire Inflation See: Tire Sealant and Inflator Kit....................330
Floor Mats
.......................................................257 Front Parking Aid
.........................................200
Obstacle Distance Indicator.............................201
Front Passenger Sensing System...............47
Fuel and Refueling
........................................164
Fuel Consumption.........................................169
Calculating Fuel Economy................................170
Filling the Tank.....................................................169
Fuel Filter
.........................................................312
Fuel Quality.....................................................165
Choosing the Right Fuel....................................165
Fuel Shutoff...................................................260
Fuses...............................................................275
Fuse Specification Chart
............................275
Passenger Compartment Fuse Panel...........287
Power Distribution Box.....................................275
G
Garage Door Opener See: Universal Garage Door Opener..............151
Gauges..............................................................101 Engine Coolant Temperature Gauge.............103
Fuel Gauge...........................................................102
Information Display.............................................102
General Information on Radio Frequencies...................................................54
Intelligent Access..................................................54
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R
Rear Parking Aid..........................................200
Obstacle Distance Indicator............................200
Rear Seat Armrest.........................................150
Armrest pass-through........................................150
Rear Seats.......................................................146
Rear View Camera.........................................211 Using the Rear View Camera System............212
Rear View Camera See: Rear View Camera......................................211
Recommended Towing Weights
..............250
Refueling..........................................................167
Remote Control...............................................55 Car Finder...............................................................57
Intelligent Access Key.........................................55
Remote Start...........................................................57
Replacing the Battery..........................................55
Sounding the Panic Alarm..................................57
Remote Start...................................................138 Automatic Settings..............................................138
Repairing Minor Paint Damage.................326
Replacement Parts Recommendation........13 Collision Repairs.....................................................13
Scheduled Maintenance and Mechanical
Repairs.................................................................13
Warranty on Replacement Parts.........................
13 Replacing a Lost Key or Remote
Control............................................................59
Reporting Safety Defects (Canada Only)..............................................................273
Reporting Safety Defects (U.S. Only).......273
Roadside Assistance
...................................259
Vehicles Sold in Canada: Getting Roadside
Assistance.......................................................260
Vehicles Sold in Canada: Roadside Assistance Program Coverage........................................260
Vehicles Sold in Canada: Using Roadside Assistance.......................................................260
Vehicles Sold in the United States: Getting Roadside Assistance....................................259
Vehicles Sold in the United States: Using Roadside Assistance....................................259
Roadside Emergencies...............................259
Running-In See: Breaking-In.................................................256
Running Out of Fuel
.....................................166
Refilling With a Portable Fuel Container.......166
S
Safety Canopy™................................................51
Safety Precautions
........................................164
Scheduled Maintenance Record..............507
Scheduled Maintenance............................495 Seatbelt Extension
.........................................42
Seatbelt Height Adjustment.........................38
Seatbelt Reminder..........................................40 Belt-Minder™...........................................................40
Seatbelts...........................................................34 Principle of Operation..........................................34
Seatbelt Warning Lamp and Indicator Chime..............................................................39
Conditions of operation......................................39
Seats.................................................................139
Security..............................................................75
Settings...........................................................457 911 Assist...............................................................464
Ambient Lighting................................................472
Bluetooth..............................................................460
Clock......................................................................460
Display...................................................................473
General..................................................................470
Media Player........................................................458
Mobile Apps.........................................................468
Navigation............................................................466
Phone.....................................................................461
Radio......................................................................465
Sound....................................................................457
Valet Mode...........................................................474
Vehicle...................................................................472
Voice Control.......................................................473
Wi-Fi........................................................................\
471
558
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