USB LINCOLN MKZ HYBRID 2020 Owner's Manual

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active \
security
settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recognize my device. –Device limitation.
•Do not leave your device in your vehicle during very hot or very cold we\
ather condi-
tions.
– Cable connection issue.
•Correctly connect the cable to your device and the vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer of your device.
The system does not understand the name of
a track or artist. –
Device limitation. Bluetooth does not support voice commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering
wheel to use Siri to play specific tracks.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
Sometimes I cannot hear a track playing on
my device. –
Device malfunction.
•Disconnect your device. Switch your device off, reset it and try again.
When I disconnect my iOS device the audio
volume is set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device in the correct\
order, the following
information could help:
The system does not play the tracks on my
USB drive in the correct order.
–If you are selecting USB as the audio source when the system is still in\
dexing, SYNC plays
tracks sorted alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the system has finish\
ed indexing, SYNC
plays all tracks sorted alphabetically by the title in the ID3 tag regar\
dless of where they
are located. SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from the browsing men\
u, SYNC plays all
tracks sorted alphabetically by the title in the ID3 tag regardless of w\
here they are located.
SYNC uses the file name if the title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore device option, SYNC plays tracks
sorted alphabetically by file name in the folder you have selected. SYNC then plays all
tracks in any subfolders in the folder you have selected.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any apps. –Incompatible device.
•You will need an Android device with OS 4.3 or higher or an iOS device wi\
th iOS 8.0
or higher. Pair and connect your Android device to find AppLink compatible apps.
Connect your iOS device to a USB port or pair and connect using Bluetoot\
h.
I have a compatible device and it is correctly
connected but the system still cannot find any
apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them and make sure you sign in to any apps
if required.
– Incorrect app settings.
•Check and adjust the app settings on your device and allow SYNC to access the app
if required.
I have a compatible device, it is correctly
connected and my apps are running but the
system still cannot find any apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have an exit or quit option\
, use this and
then restart the apps. Alternatively, use the force stop option in the settings menu on
your device.
• If you have an iOS device with iOS 7.0 or higher, tap the home button on your device
twice and then swipe the app upward to close it.
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3

E
Economical Driving......................................262
EcoSelect.........................................................175
Electric Parking Brake..................................199 Applying the Electric Parking Brake.............
200
Automatically Releasing the Electric Parking Brake..................................................................201
Manually Releasing the Electric Parking Brake................................................................200
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge...............................................................201
Electric Vehicle Information.......................429 Power Flow..........................................................429
Electromagnetic Compatibility
..................492
Emergency Call Limitations.........................56
Emergency Call Requirements....................55
Emission Law..................................................187 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.............188
Tampering With a Noise Control System......187
End User License Agreement...................497 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ....................................497
Engine Block Heater
......................................171
Using the Engine Block Heater.......................172 Engine Coolant Check................................305
Adding Coolant...................................................306
Coolant Change.................................................308
Engine Coolant Temperature
Management....................................................310
Fail-Safe Cooling................................................308
Recycled Coolant...............................................308
Severe Climates.................................................308
Engine Emission Control.............................187
Engine Immobilizer See: Passive Anti-Theft System.........................77
Engine Oil Check..........................................304 Adding Engine Oil..............................................304
Engine Oil Dipstick.......................................304
Engine Specifications
..................................359
Entertainment................................................404 AM/FM Radio.......................................................405
Apps........................................................................\
416
Bluetooth Stereo or USB...................................414
CD (If equipped)...................................................413
HD Radio ™ Information (If Available)..............409
SiriusXM® Satellite Radio (If Activated).........
405
Sources.................................................................404
Supported Media Players, Formats and Metadata Information....................................416
USB Ports..............................................................416
Environment......................................................18 EPB
See: Electric Parking Brake..............................199
Event Data Recording See: Data Recording.............................................10
Export Unique Options...................................17
Exterior Mirrors
................................................96
Auto-dimming Feature........................................98
Auto-Folding Mirrors............................................97
Blind Spot Information System..........................98
Fold-Away Exterior Mirrors.................................97
Heated Exterior Mirrors ......................................98
Lincoln Welcome Mat..........................................98
Memory Mirrors ....................................................98
Power Exterior Mirrors.........................................96
Signal Indicator Mirrors ......................................98
F
Fastening the Seatbelts................................37 Seatbelt Locking Modes.....................................38
Using Seatbelts During Pregnancy..................37
Flat Tire Inflation See: Tire Sealant and Inflator Kit....................
329
Floor Mats
......................................................264
Front Parking Aid..........................................210
Object Distance Indicator.................................212
Front Passenger Sensing System..............48
Fuel and Refueling
........................................179
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Special Operating Conditions Scheduled
Maintenance...............................................469
Exceptions.............................................................471
Speed Control See: Cruise Control...........................................226
Stability Control............................................205 Principle of Operation.......................................205
Starting a Hybrid Electric Vehicle System...........................................................168
Automatic Shutdown..........................................169
Fast Restart...........................................................169
Guarding Against Exhaust Fumes...................170
Important Ventilating Information....................170
Switching Off Your Vehicle When It Is Moving...............................................................170
Switching Off Your Vehicle When It Is Stationary..........................................................170
Starting and Stopping the Engine.............167 General Information............................................167
Steering..........................................................249 Adaptive Learning..............................................249
Electric Power Steering....................................249
Steering Wheel................................................80
Storage Compartments...............................165
Sunroof See: Moonroof.......................................................99
Sun Shades
......................................................99 Sun Visors
.........................................................99
Illuminated Vanity Mirror.....................................99
Supplementary Restraints System.............45 Principle of Operation..........................................45
Switching Automatic High Beam Control On and Off.....................................................93
Activating the Automatic High Beam Control................................................................93
Switching Cruise Control On and Off
..................................................................226
Switching Cruise Control Off...........................226
Switching Cruise Control On...........................226
Symbols Glossary
..............................................7
SYNC™ 3..........................................................390 General Information...........................................390
SYNC™ 3 Troubleshooting
..........................440
Additional Information and Assistance.........456
Apps.......................................................................450
Navigation............................................................449
Personal Profiles.................................................454
Phone....................................................................446
Resetting the System........................................
456
USB and Bluetooth Audio................................442
Voice Recognition..............................................440
Wi-Fi Connectivity..............................................452 T
Technical Specifications
See: Capacities and Specifications...............359
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)..........................275
Tire Care.........................................................336 Glossary of Tire Terminology...........................337
Information About Uniform Tire Quality
Grading.............................................................336
Information Contained on the Tire Sidewall............................................................338
Temperature A B C.............................................337
Traction AA A B C...............................................337
Treadwear.............................................................337
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit....................
329
Tire Pressure Monitoring System..............351 Changing Tires With a Tire Pressure
Monitoring System.........................................353
Understanding Your Tire Pressure Monitoring System .............................................................353
Tire Repair Kit See: Tire Sealant and Inflator Kit....................
329
Tire Sealant and Inflator Kit.......................329 First Stage: Reinflating the Tire with Sealing
Compound and Air.........................................331
General Information...........................................329
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index

Second Stage: Checking Tire Pressure........333
Tips for Use of your TMK..................................330
What to do after the Tire has been
Sealed...............................................................334
What to do when a Tire Is Punctured.............331
Tires See: Wheels and Tires......................................329
Towing a Trailer..............................................261
Towing the Vehicle on Four Wheels........261 Emergency Towing.............................................261
Recreational Towing...........................................261
Towing..............................................................261
Traction Control............................................204 Principle of Operation.......................................204
Transmission Code Designation..............362
Transmission
...................................................193
Transporting the Vehicle............................272
U
Under Hood Overview................................302
Unique Driving Characteristics..................173
Universal Garage Door Opener................157 HomeLink Wireless Control System...............157
USB Port
.........................................................389
Using Adaptive Cruise Control.................227 Automatic Cancellation......................................231
Blocked Sensor...................................................233 Canceling the Set Speed..................................231
Changing the Set Speed..................................230
Detection Issues..................................................231
Following a Vehicle...........................................229
Following a Vehicle to a Complete
Stop...................................................................229
Hilly Condition Usage........................................231
Overriding the Set Speed................................
230
Park Brake Application......................................231
Resuming the Set Speed...................................231
Setting the Adaptive Cruise Speed...............228
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary......................................
228
Setting the Gap Distance.................................229
Switching Adaptive Cruise Control Off..........231
Switching Adaptive Cruise Control On.........228
Switching to Normal Cruise Control..............235
System Not Available........................................233
Using MyKey With Remote Start Systems..........................................................65
Using Snow Chains.....................................350
Using Stability Control
................................206
Using Summer Tires....................................350
Using Traction Control................................204
Switching the System Off.................................204
System Indicator Lights and Messages........204
Using a Switch....................................................204
Using the Information Display Controls.......204 Using Voice Recognition
............................392
Apps........................................................................\
401
Automatic Blower Motor Speed
Reduction.........................................................403
Climate..................................................................396
Entertainment......................................................394
General..................................................................393
Navigation............................................................399
Phone.....................................................................397
SiriusXM Traffic and Travel Link.....................402
Voice Settings.....................................................402
Utilizing the Mediation/Arbitration Program (Canada Only)
.............................................276
V
Vehicle Care
...................................................318
General Information............................................318
Vehicle Certification Label
.........................362
Vehicle Identification Number...................361
Vehicle Storage............................................326
Body.......................................................................326
Brakes....................................................................327
Cooling system....................................................327
Disconnecting Your 12 Volt Battery................327
Engine...................................................................326
Fuel system..........................................................327
General.................................................................326
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MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing Index