mileage MAZDA MODEL 3 HATCHBACK 2014 Owners Manual (in English)

6–2
Maintenance and Care
Essential Information
Introduction
Be extremely careful and prevent injury to yourself and others or damage to your vehicle
when using this manual for inspection and maintenance.
If you are unsure about any procedure it describes, we strongly urge you to have a reliable
and qualifi ed service shop perform the work, preferably an Authorized Mazda Dealer.
Factory-trained Mazda technicians and genuine Mazda parts are best for your vehicle.
Without this expertise and the parts that have been designed and made especially for your
Mazda, inadequate, incomplete, and insuffi cient servicing may result in problems. This
could lead to vehicle damage or an accident and injuries.
For expert advice and quality service, consult an Authorized Mazda Dealer.
To continue warranty eligibility and to protect your investment, it is your responsibility to
properly maintain your vehicle according to factory recommended schedules outlined in this
manual. As part of this you must keep your maintenance records, receipts, repair orders and
any other documents as evidence this maintenance was performed. You must present these
documents, should any warranty coverage disagreement occur. Failure to do so can result in
your warranty being voided either in whole or in part.
This evidence may consist of the following:
 


y The Mazda Scheduled Maintenance Record, refer to the Warranty Booklet, must be
completely fi lled out showing mileage, repair order number, date for each service, and
signed by a qualifi ed automotive service technician who service vehicles.




y Original copies of repair orders or other receipts that include the mileage and date the
vehicle was serviced. Each receipt should be signed by a qualifi ed automotive service
technician.
 


y For self maintenance, a statement that you completed the maintenance yourself,
displaying mileage and the date the work was performed. Also, receipts for the
replacement parts (fl uid, fi lters, etc.) indicating the date and mileage must accompany this
statement.
NOTE
If you elect to perform maintenance yourself or have your vehicle serviced at a location
other than an Authorized Mazda Dealer, Mazda requires that all fl uids, parts and materials
must meet Mazda standards for durability and performance as described in this manual.
Claims against the warranty resulting from lack of maintenance, as opposed to defective
materials or authorized Mazda workmanship, will not be honored.
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6–6
Maintenance and Care
Scheduled Maintenance
Remarks:
*1 The engine oil and fi lter must be changed at least once a year or within 16,000km (10,000 miles) since last
engine oil and fi lter change. The system must be reset whenever replacing the engine oil regardless of the
message/wrench indicator light display.
*2 Use FL22 type coolant in vehicles with the inscription “FL22” on the radiator cap itself or the surrounding area.
Use FL22 when replacing the coolant.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at the
recommended time or mileage/kilometer period to ensure long-term reliability.
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6–8
Maintenance and Care
Scheduled Maintenance
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription “FL22” on the radiator cap itself or the surrounding area.
Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at the
recommended time or mileage/kilometer period to ensure long-term reliability.
*3 To equalize tread wear for maintaining good performance in handling and braking, rotate the tires every 12,000
km (7,500 miles). However Mazda recommends to rotate every 8,000km (5,000 miles) to help increase tire life
and distribute wear more evenly.
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6–10
Maintenance and Care
Scheduled Maintenance
Maintenance Interval Number of months or kilometers (miles), whichever comes fi rst.
Months 4 8 12 16 20 24 28 32 36 40 44 48
×1000 km 8 16 24 32 40 48 56 64 72 80 88 96
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
Exhaust system and heat shields Inspect every 72,000 km (45,000 miles) or 5 years.
All locks and hinges L L L L L L L L L L L L
Washer fl uid level I I I I I I I I I I I I
AIR CONDITIONER SYSTEM
Cabin air fi lter Replace every 40,000 km (25,000 miles) or 2 years.
Chart symbols:
I: Inspect: Inspect and clean, repair, adjust, fi ll up, or replace if necessary.
R: Replace
L: Lubricate
T: Tighten
Remarks:
*1 Engine oil fl exible maintenance is available for U.S.A. and Puerto Rico residents whose vehicle is operated
mainly where none of the following conditions apply.

” Extended periods of idling or low-speed operation such as police car, taxi or driving school car
” Driving in dusty conditions
If any do apply, follow fi xed maintenance.
The engine oil and fi lter must be changed at least once a year or within 16,000 km (10,000 miles) since last
engine oil and fi lter change. The system must be reset whenever replacing the engine oil regardless of the
message/wrench indicator light display.
*2 Use FL22 type coolant in vehicles with the inscription “FL22” on the radiator cap itself or the surrounding area.
Use FL22 when replacing the coolant.
*3 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at the
recommended time or mileage/kilometer period to ensure long-term reliability.
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6–12
Maintenance and Care
Scheduled Maintenance
Maintenance Interval Number of months or kilometers (miles), whichever comes fi rst.
Months 4 8 12 16 20 24 28 32 36 40 44 48
×1000 km 8 16 24 32 40 48 56 64 72 80 88 96
×1000 miles 5 10 15 20 25 30 35 40 45 50 55 60
AIR CONDITIONER SYSTEM
Cabin air fi lter Replace every 40,000 km (25,000 miles) or 2 years.
Chart symbols:
I: Inspect: Inspect and clean, repair, adjust, fi ll up, or replace if necessary.
R: Replace
L: Lubricate
T: Tighten
Remarks:
*1 Use FL22 type coolant in vehicles with the inscription “FL22” on the radiator cap itself or the surrounding area.
Use FL22 when replacing the coolant.
*2 According to state/provincial and federal regulations, failure to perform maintenance on these items will not
void your emissions warranties. However, Mazda recommends that all maintenance services be performed at the
recommended time or mileage/kilometer period to ensure long-term reliability.
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8–3
Customer Information and Reporting Safety Defects
Customer Assistance
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you effi ciently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a fi nal step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to fi rst use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.lemonlaw.bbb.org.
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8–4
Customer Information and Reporting Safety Defects
Customer Assistance
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
California Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certifi ed by the Arbitration Certifi cation
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to
bring it to our attention. If we are unable to resolve it, you may fi le a claim with BBB
AUTO LINE. Claims must be fi led with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3 . T o fi le a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the
call.
4. In order to fi le a claim with BBB AUTO LINE, you will have to provide your name and
address, the brand name and vehicle identifi cation number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage,
the approximate date and mileage at the time any problem(s) were fi rst brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal hearing.
The arbitrator's decision should ordinarily be issued within 40 days from the time your
complaint is fi led; there may be a delay of 7 days if you did not fi rst contact Mazda about
your problem, or a delay of up to 30 days if the arbitrator requests an inspection/report
by an impartial technical expert or further investigation and report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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8–9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8–11
Customer Information and Reporting Safety Defects
Customer Assistance
In order to serve you effi ciently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8–34
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
Safety Practices
The way you drive has a great deal to do with your tire mileage and safety. So cultivate good
driving habits for your own benefi t.




y Observe posted speed limits and drive at speeds that are safe for the existing weather
conditions
 


y Avoid fast starts, stops and turns



y Avoid potholes and objects on the road



y Do not run over curbs or hit the tire against the curb when parking
CAUTION
If you feel a sudden vibration or ride disturbance while driving or you suspect your tire
or vehicle has been damaged, immediately reduce your speed. Drive with caution until
you can safely pull off the road. Stop and inspect the tire for damage. If the tire is under-
infl ated or damaged, defl ate it, remove the tire and rim and replace it with your spare tire.
If you cannot detect a cause, have the vehicle towed to the nearest vehicle or tire dealer to
have the vehicle inspected.
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