ECO mode MAZDA MODEL PROTÉGÉ 2002 (in English) User Guide

7-11
In Case of an Emergency
Flat Tire
Form No. 8Q36-EA-01F
3. Install the lug nuts with the beveled
edge inward; tighten them by hand.4. Turn the jack handle counterclockwise
and lower the vehicle. Use the lug
wrench to tighten the nuts in the order
shown.
If you’re unsure of how tight the nuts
should be, have them inspected at a
service station.
Nut tightening torque:
Applying Oil and Grease to Lug Nuts,
Bolts:
Applying oil or grease to lug nuts and
bolts is dangerous. The lug nuts could
loosen while driving and cause the
tire to come off, resulting in an
accident. In addition, lug nuts and
bolts could be damaged if tightened
more than necessary. Do not apply oil
or grease to lug nuts and bolts and do
not tighten the lug nuts beyond the
recommended tightening torque.
WARNING
N·m (kgf·m, ft·lbf) 90—120 (9—12, 65—87)
4-nut models
5-nut models
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9-2
Customer Information
Form No. 8Q36-EA-01F
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Call the Mazda National Customer Assistance Center #800
If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations’ Customer Assistance Center toll-
free at: 1 (800) 222-5500
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following, Attn: Customer
Assistance, which corresponds with your state:
This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Assistance (U.S.A.)
REGIONAL OFFICE AREAS COVERED
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734All states
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9-3
Customer Information
Customer Assistance
Form No. 8Q36-EA-01F

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1 Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2 Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).

STEP 3 Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Assistance (Canada)
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9-6
Customer Information
Customer Assistance
Form No. 8Q36-EA-01F
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer’s name and location
6. Your question(s)
Customer Assistance (Puerto Rico)
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10-4
Form No. 8Q36-EA-01F
Specifications

Engine

Electrical System

Lubricant Quality
*Refer to the recommended SAE viscosity numbers on page 8-11.
Specifications
ItemModel
1.6-liter engine 1.8-liter engine 2.0-liter engine
Type DOHC-16V in-line, 4-cylinder
Bore×Stroke78.0×83.6 mm
(3.07×3.29 in) 83.0×85.0 mm
(3.27×3.35 in) 83.0×92.0 mm
(3.27×3.62 in)
Displacement1,598 ml
(1,598 cc, 97.5 cu in) 1,840 ml
(1,840 cc, 112.2 cu in) 1,991 ml
(1,991 cc, 121.5 cu in)
Compression ratio 9.0 9.1
ItemModel
1.6-liter engine 1.8 and 2.0-liter engines
Battery12V-40AH/5HR 12V-40AH/5HR
12V-48AH/5HR 12V-52AH/5HR
Alternator 12V-70A 12V-80A
Starter 12V-0.8 kW 12V-1.0 kW
Spark-plug numberMAZDA—BP13 18 110, BP14 18 110
NGK ZFR5F-11, ZFR6F-11 BKR5E-11, BKR6E-11
DENSO KJ16CR11, KJ20CR11 K16PR-U11, K20PR-U11
CHAMPION—RC8YC4, RC10YC4
Spark-plug gap 1.0—1.1 mm (0.040—0.043 in)
LubricantClassification
API Service ILSAC
Engine oil
*
SG (Energy Conserving II) —
SH (Energy Conserving II) GF-I
SJ GF-II
SL GF-III
Lubricant Classification
Manual transaxle oilAny temperatureAPI Service GL-4 or GL-5
SAE 75W-90
Above 10°C (50°F) API Service GL-4 or GL-5
SAE 80W-90
Automatic transaxle fluid ATF M-V
Power steering fluid ATF M-III or equivalent (e.g. Dexron® III)
Brake/Clutch fluid SAEJ1703 or FMVSS116 DOT-3
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