phone MAZDA MX5 MIATA 2017 Workshop Manual

8 –3 Customer Information and Reporting Safety Defects
Customer AssistanceBy letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
STEP 3: Contact Better Business Bureau (BBB)Mazda North American Operations realizes that mutual agreement on some issues may
not be possible. As a final step to ensure that your concerns are being fairly considered,
Mazda North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns . If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies
under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state “Lemon Law”, you are also req uired to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If
you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or
the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.
The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more inform ation about BBB AUTO
LINE, including current eligibility standards, please call 1-80 0-955-5100 or visit the BBB
website at www.bbb.org/autoline.
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8 –6 Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada) Satisfaction Review ProcessYour complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition.
In our experience, any questions, problems, or complaints regar ding the operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addre ssed by normal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda DealerDiscuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealer ship or its General Manager.
STEP 2: Contact the Mazda Regional OfficeIf you feel that you still require assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. R egional Office address
and phone numbers are shown (page 8-8 ).
STEP 3: Contact the Mazda Customer Relations DepartmentIf still not substantially satisfied, contact the Customer Relat ions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Rep resentative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
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8 –9 Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
STEP 1Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-12 .
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8 –10 Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Mexico)Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
Contact Your Mazda DealerDiscuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. 
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER. 
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain m edical condition in
accordance with a certified physician you must contact your deal ership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.
Log on: at www.mazdamexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA(62932).
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8 –11 Customer Information and Reporting Safety Defects
Customer AssistanceIn order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8 –14 Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.
For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
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8 –18 Customer Information and Reporting Safety Defects
Warranty
Add-On Non-Genuine Parts and AccessoriesNon-genuine parts and accessories for Mazda vehicles can be fou nd in stores.
These may fit your vehicle, but they are not approved by Mazda f or use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's
performance or safety systems; the Mazda warranty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNINGAlways consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Improperly designed parts or accessories could seriously affect your vehicle's performance
or safety systems. This could cause you to have an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-
bag (SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
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8 –19 Customer Information and Reporting Safety Defects
Cell Phones
Cell Phones WarningWARNING Please comply with the legal regulations concerning the use of communication
equipment in vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing
a number on a cell phone while driving also ties-up the driver's hands. Use of these
devices will cause the driver to be distracted and could lead to a serious accident. If a
passenger is unable to use the device, pull off the right-of-way to a safe area before use.
If use of a cell phone is necessary despite this warning, use a hands-free system to at least
leave the hands free to drive the vehicle. Never use a cell phone or other electrical devices
while the vehicle is moving and, instead, concentrate on the full-time job of driving.
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8 –46 Customer Information and Reporting Safety Defects
Declaration of Conformity The term “IC: ” before the radio certification number only signi fies that Industry Canada
technical specifications were met.
The antenna used for this transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter. End-users and installers must be provided with
installation instructions and transmitter operating conditions for satisfying RF exposure
compliance.
Mazda Bluetooth ®
Hands-Free Customer Service
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect 
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Mexico 
Brief description: Bluetooth module for Hands-free telephone an d streaming audio
Name and address of the importer: Refer to "MEXICO" (page 8-12 ) in Importer/
Distributor section. 
Brand name of the product: Johnson Controls Inc. 
Model name of the product: MAZ 
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-12 ) in Importer/Distributor section. 
Names and addresses of where to acquire spare parts, consumable s and accessories: Refer
to "MEXICO" (page 8-12 ) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations or exceptions:
Refer to the Warranty Booklet for detailed warranty information. 
Warranty procedure:
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx 
Electrical specifications:
Voltage: 9-16V, Frequency: 2.4Ghz, Current: 270mA(Typ)
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10 –2 Index
A Accessory Socket .............................. 5-134
Adaptive Front Lighting System
(AFS) ................................................... 4-75
Add-On Non-Genuine Parts and
Accessories
......................................... 8-18
Advanced Key
Advanced keyless entry system
...... 3-8
Operational range
............................ 3-9
Air Bag/Seat Belt Pretensioner System
Warning Beep
...................................... 7-48
Air Bag Systems
................................. 2-24
Ambient Temperature Display
... 4-15, 4-22
Antilock Brake System (ABS)
............ 4-65
Audio Control Switch
Adjusting the volume
.................... 5-55
Seek switch .................................... 5-56
Audio System
...................................... 5-13
AUX/USB mode
........................... 5-57
Antenna
......................................... 5-13
Audio control switch
..................... 5-55
Audio set
[Type A (non-touchscreen)]
........... 5-22
Audio set
[Type B (touchscreen)]
................... 5-34
Operating tips for audio system
.... 5-14
Satellite radio
................................ 5-46
Automatic Transmission
..................... 4-34
Active Adaptive Shift (AAS)
........ 4-36
Direct mode
................................... 4-43
Driving tips .................................... 4-43
Manual shift mode ......................... 4-37
Shift-lock override
........................ 4-36
Shift-lock system
........................... 4-36
Shift position indication
................ 4-35
Transmission ranges
...................... 4-35
Warning light
................................. 4-35B Back Trim Storage Box ..................... 5-139
Battery
................................................. 6-36
Maintenance
.................................. 6-38
Replacement
.................................. 6-38
Specifications
.................................. 9-4
Battery Runs Out
................................. 7-23
Jump-starting
................................. 7-23
Blind Spot Monitoring (BSM)
............ 4-85
Blind Spot Monitoring (BSM) System
Warning Beep
...................................... 7-51
Bluetooth ®
........................................... 5-74
Bluetooth ®
audio (Type A) .......... 5-113
Bluetooth ®
audio (Type B) .......... 5-115
Bluetooth ®
Hands-Free (Type A) ... 5-97
Bluetooth ®
Hands-Free (Type B) ... 5-103
Troubleshooting
.......................... 5-129
Body Lubrication
................................ 6-32
Brakes
Brakes assist
.................................. 4-63
Foot brake ...................................... 4-61
Pad wear indicator
......................... 4-62
Parking brake
................................ 4-62
Warning light
................................. 4-62
Break-In Period
................................... 3-51
C Capacities .............................................. 9-5
Carbon Monoxide
............................... 3-24
Cell Phones
......................................... 8-19
Child Restraint
Child-restraint precautions
............ 2-15
Child-restraint system installation ... 2-20
Installing child-restraint systems ... 2-21
Climate Control System
........................ 5-2
Fully automatic type
........................ 5-9
Gas specifications
............................ 9-6
Manual type
..................................... 5-5
Operating tips
.................................. 5-2
Vent operation
................................. 5-3
Clock
................................................... 5-26
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