service reset MERCEDES-BENZ C CLASS 2019 Owners Manual

\nWARNINGRisk of accident duetoobjects inthe driver'sfootwell
Objects inthe driver'sfootwell may impedepedal travel or block a depressed pedal.
This jeopardizesthe operating androadsafety ofthevehicle.
Stowall objects inthevehicle securelysothattheycannotgetintothe driver'sfootwell.
Always installthefloor mats securelyand as prescribed in ordertoensurethatthere is always sufficientroomforthe pedals.
Do not use loosefloor mats and do notplacefloor mats ontop of one another.
NOTEBattery discharging from usingdevices connectedtothe diagnosticsconnection
Using devices atthe diagnostics connectiondrainsthe battery.
Checkthechargelevel ofthe battery.
Ifthechargelevel is low,chargethebattery,e.g.bydriving a considerabledistance.
Connecting equipmenttothe diagnostics con‐nection can leadtoemissions monitoring infor‐mation beingreset,forexample. This may leadtothevehiclefailingtomeettherequirements ofthe next emissions inspection duringthe maininspection.
Qualified specialistworkshop
An authorized Mercedes-Benz Center is aquali‐fied specialistworkshop. It hasthe necessaryspecial skills,tools andqualificationstocor‐rectly carryouttheworkrequired onyourvehi‐cle. This particularlyappliestosafety-relevantworks.
Forthefollowing, always haveyourvehiclechecked at an authorized Mercedes-Benz Cen‐ter:
Rsafety-relevantworks
Rservice and maintenancework
Rrepairwork
Rmodifications aswell as installations andconversions
Rworkon electronic components
Mercedes‑Benzrecommends a Mercedes‑Benzservice center.
Correct use ofthevehicle
Ifyouremoveanywarningstickers,you orotherscouldfailtorecognize certain dangers. Leavewarningstickersin position.
Observethefollowing information in particularwhen drivingyourvehicle:
Rthe safety notes inthis manual
Rtechnical dataforthevehicle
Rtrafficrules andregulations
Rlawsand safetystandards pertainingtomotorvehicles
26General notes

Fault memories inthevehicle can beresetby aservice outlet as part ofrepair or maintenancework.
Depending onthe selected equipment,you canimport data intothevehicle's comfort and info‐tainment functionsyourself.
This includes,forexample:
Rmultimedia data such as music,films or pho‐tosfor playbackin an integrated multimediasystem
Raddress book datafor use in connection withan integrated hands-free system or an inte‐grated navigation system
Rentered navigation destinations
Rdata aboutthe use of Internet services
This data can be saved locally inthevehicle or itis located on a device whichyou haveconnectedtothevehicle (e.g. smartphone, USBflash driveor MP3 player). Ifthis data isstored inthevehi‐cle,you can deleteit at any time. This data issenttothird parties only atyourrequest, partic‐ularlywhenyou use online services in accord‐ance withthe settingsthatyou haveselected.
You canstore orchange convenience settings/individualization inthevehicle at any time.
Depending onthe equipment,this includes,forexample:
Rsettingsforthe seat andsteering wheel posi‐tions
Rsuspension and climate control settings
Rcustomizations such as interior lighting
Ifyourvehicle is accordingly equipped,you canconnectyour smartphone or another mobile enddevicetothevehicle.You can controlthisbymeans ofthe control elements integrated inthevehicle. Images and audio fromthe smartphonecan be output viathe multimedia system. Cer‐tain information is simultaneously transferredtoyour smartphone.
Depending onthe type of integration,this caninclude:
Rgeneralvehicle data
Rposition data
This allowsyoutouse selected apps onyoursmartphone, such as navigation or music play‐
back.There is no further interaction betweenthesmartphone andthevehicle; in particular,vehi‐cle data is not directly accessible. Which type offurther data processing occurs is determinedbythe provider ofthe specific app used. Which set‐tingsyou can make, if any,depends onthe spe‐cific app andthe operating system ofyoursmartphone.
Online services
Wireless network connectionIfyourvehicle has a wireless network connec‐tion, it enables datatobeexchanged betweenyourvehicle and additional systems. The wire‐less network connection is enabled viathevehi‐cle's transmission andreception unit or via con‐nected mobile end devices (e.g. smartphones).Online functions can be used viathe wirelessnetwork connection. This includes online serv‐ices and applications/apps providedbythe man‐ufacturer orother providers.
Manufacturer's servicesRegarding online services ofthe manufacturer,the individual functions are describedbythe
General notes29

SelectProtect Data Export.Activatesor deactivateSthe function.
Unblockingthe PIN
Requirements:
RThere is an Internet connection.
RA Mercedes me accountexists at http://www.mercedes.me.
RThePersonalizationservice is active(page271).
Ifthe PIN has been entered incorrectlythreetimes,the PIN will be blocked.You can have asingle-use password sentto you viatheMercedes me connect online portaltoresetthePIN protection.
SelectUnblock PIN.
Enterthe single-use password.PIN protection isreset, andyou can set anew PIN.
Alternatively,you can havePIN protectionreset at an authorized Mercedes-Benz Cen‐ter.
User profile
Setting a user profileMultimedia system:
SystemgPersonalization
Displaying a user profile whenstartingIfthis function is active, a promptappears whenstartingthe system asking which user profiletouse.
SelectDisplay Profile Selection after Start.
Activatesor deactivateSthe function.
Selecting a user profile
SelectGuest Profileor individual profile;.
Some settings fromthe user profile are onlyloaded whenthevehicle isstationary orwhenthe ignition is switched on.
Automatic synchronizationEach timethe ignition is switched off or on,theindividual user profiles are synchronized onthemultimedia system and onthe server.Thisensuresthatthe latest user profiles are alwaysavailable.
SelectAutomatic Synchronization.
Activatesor deactivateSthe function.
For more information about importing/exporting user profiles (page271).
Creating a user profileMultimedia system:
SystemgPersonalizationCreate Profile
Enter a name.
Selectv.
Thefollowing information is saved inthe userprofile,forexample:
RSystem settings
RSettings intheTVtuner'schannel list
RNavigation and traffic information
The settings differ depending onthevehicleequipment.
Importing/exporting user profiles
Requirements:RThere is an Internet connection .
Multimedia system271

RThe activation code is not transferable
RThe activation code has six digits
Intheevent ofthefollowing problems, pleasecontact an authorized Mercedes-Benz Center:
RThe multimedia system does not accepttheactivation code
RYou havelostthe activation code
Displayingthe compassMultimedia system:
NavigationÀRoute and Position
SelectCompass.
The compass display showsthefollowinginformation:
Rthe current direction of travel with bear‐ing (360°format) and compass direction
Rlongitude and latitude coordinates indegrees, minutes and seconds
Rheight (rounded)
Rnumber of GPS satellites from which asignal can bereceived
Settingthe map scale automaticallyMultimedia system:
NavigationZOptions
The map scale is set automatically depending onyour driving speed.
For journeysin cities with detailed city models, amap view fromthe driver's perspective is used.
SwitchAuto Zoomonsor offS.
The automatically selected map scale can bechanged manuallyfor a short time. The set‐ting isreset automatically after afew sec‐onds.
Displayingthe satellite mapMultimedia system:
NavigationZOptionsMap Content
SwitchSatellite Maponsor offS.
or
If satellite map display6isavailable inthemap menu, switch it onsor offS(page 296).Switched ons: satellite maps are displayedin map scales of 2 mi (2 km) or less.
Switched offS: satellite maps are not dis‐played in map scales from 2 mi (2 km)to10mi (10 km).
Satellite mapsforthese map scales are notavailable in all countries.
Displayingweather information
Requirements:RMercedes me connect isavailable.
RYou havea user accountforthe Mercedesme portal.
RThe service isavailable.
RThe service has been activated at an author‐ized Mercedes-Benz Center.
Further information can befound at: http://www.mercedes.me
Multimedia system301

Ending AndroidAutoMultimedia system:
ConnectAndroid Auto
SelectDisconnect.The connection is ended.
The mobile phone continuestobe suppliedwith electricity.
or
Disconnectthe connecting cable betweenthe mobile phone and multimedia system.Mercedes-Benzrecommends disconnectingthe connecting cable only whenthevehicle isstationary.
Transferredvehicle data with AndroidAutoand Apple CarPlay™
Overview of transferredvehicle dataWhen using AndroidAutoor Apple CarPlay™,certainvehicle data is transferredtothe mobilephone. This enablesyoutogetthe best out ofselected mobile phone services.Vehicle data isnot directly accessible.
Thefollowing system information is transmitted:
RSoftwarerelease ofthe multimedia system
RSystem ID (anonymized)
The transfer ofthis data is usedtooptimize com‐munication betweenthevehicle andthe mobilephone.
Todothis, andtoassign severalvehiclestothemobile phone, avehicle identifier israndomlygenerated.
This has no connectiontothevehicle identifica‐tion number (VIN) and is deleted whenthe multi‐media system isreset (page274).
Thefollowing drivingstatus data is transmitted:
RTransmission position engaged
RDistinction between parking,standstill,roll‐ing and driving
RDay/night mode ofthe instrument cluster
The transfer ofthis data is usedtoalter howcontent is displayedtocorrespondtothe drivingsituation.
Thefollowing position data is transmitted:
RCoordinates
RSpeed
RCompass direction
RAcceleration direction
This datais only transferred whilethe navigationsystem is active in ordertoimproveit (e.g. so itcan continue functioning when in a tunnel).
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect providesthefollowingservices:
RAccident and breakdown management (mebutton)
RConcierge Service (whenthe service is acti‐vated), appointmentrequests or similar (mebutton)
RMercedes-Benz emergency call system (auto‐matic emergency call or SOS button)
318Multimedia system

SelectMove Highlighted Station.
Select a memorypreset.
Deletingstations:
Highlight a preset entry and navigatetotheleft.
SelectDelete Highlighted Station.
SelectYes.
Activating/deactivatingradiotext
Multimedia system:
RadioZOptionsDisplay Radio Text Information
Activatesor deactivateSthe function.
Satelliteradio
Information onthe satelliteradio
SIRIUS XM®satelliteradio offersmorethan175digital-qualityradiochannels providing100%commercial-free music, sports, newsand enter‐tainment,forexample. SIRIUS XM satelliteradioemploysafleet of high-performance satellitesto
broadcast aroundthe clockthroughoutthe USAand Canada. The satelliteradio program isavail‐ablefor a monthlyfee. Information aboutthis
can be obtained from a Sirius XM®Service Cen‐ter and at http://www.siriusxm.com (USA) orhttp://www.siriusxm.ca (Canada).
Sirius, XM and allrelated marksand logosare trademarksof Sirius XMRadio Inc. andits subsidiaries. Allother marks,channelnames and logos arethe property oftheirrespectiveowners. Allrightsreserved.
SatelliteradiorestrictionsSatelliteradio mode may betemporarily unavail‐able or interruptedfor avariety ofreasons.These include environmental ortopographicalconditions beyondthe control of Mercedes-BenzUSA,LLC. Thus, operation at certain locationsmay not be possible.
Registering satelliteradio
Requirements:RSatelliteradio equipment
RRegistration with a satelliteradio provider
RIfregistration is not included when purchas‐ingthe system,your credit card details willberequiredtoactivateyour account
Multimedia system:
RadioÞRadio SourceSiriusXM RadioZOptions
SelectService Information.The service information screen appearsshowingtheradio ID andthe current sub‐scriptionstatus.
Establish atelephone connection.
Followthe servicestaff's instructions.The activation process maytakeupto tenminutes.
You can also havethe satellite service acti‐vated online.Todo so, please visit http://www.siriusxm.com (USA) or http://www.siriusxm.ca (Canada).
Switching on satelliteradioMultimedia system:
RadioÞRadio Source
SelectSiriusXM Radio.
Multimedia system345

RemoteOnlineChargingthe battery ............................146Cooling or heatingthevehicle inte‐rior .......................................................146Startingthevehicle ..............................147
Replacing a bulbsee Changing bulbs
Replacing bulbsHigh-beam headlamps .........................13 0Installing/removing cover (frontwheel arch) ..........................................12 9Low-beam headlamps .........................130Opening/closingthe side trim pan‐els .......................................................130Turnsignal light (front) ........................13 0
Reporting malfunctionsrelevanttosafety..........................................................27
Rescue card............................................... 28
ReserveFuel ..................................................... 427
Reset function (multimedia system)......274
Residual heat...........................................141
Restoring (factory settings)seeReset function (multimedia system)
Restraint system.......................................33Basic instructionsforchildren ...............48Function in an accident ......................... 34Functionality .......................................... 34Malfunction ........................................... 34Protection ..............................................33Reduced protection ...............................33Self-test ................................................. 34Warning lamp ........................................ 34
ReversegearInserting ..............................................15 5
Reversing lights (changing bulbs)..........131
Rims (Care).............................................. 364
Roadside Assistance................................. 23
Roadside Assistance callsee Mercedes me connect
Rollawayprotectionsee HOLD function
Roller sunblind...........................................78Rear window.......................................... 79Side windows........................................78
Roof carrierAttaching .............................................113Loading ................................................11 3
Roof load.................................................. 432
Route................................................ 284, 286Activating a commuterroute ...............286Calculating .......................................... 284Displaying destination information ...... 286Planning ...............................................281Selecting a type .................................. 285Selecting an alternativeroute .............286Selecting notifications ......................... 286Selecting options ................................ 285Startingthe automatic servicesta‐tion search.......................................... 287Switchingthe automaticgasstationsearchon/off ...................................... 287Using automaticgasstation search..... 287Withintermediate destinations ...........282
Route guidance....................................... 288Canceling ............................................. 291Changing direction .............................. 288Destinationreached ............................ 290From an off-road location .................... 292Lanerecommendations ....................... 289
518Index

Notes .................................................. 288Off-road ............................................... 292Toan off-road destination .................... 291
Route-based speed adaptationDisplays inthe Instrument Display ......19 3Function ..............................................188
Route-based speed adjustmentSetting .................................................189
Run-flatcharacteristicsMOExtended tires ................................370
S
Safety systemssee Driving safety system
Satellite map............................................ 301
SatelliteradioActivating/deactivatingTuneStart....... 348Adding achanneltoSmartFavorites ... 348Deleting achannel ...............................347Displaying EPG information .................347Displaying service information ............ 349Information .......................................... 345Information about SmartFavoritesandTuneStart...................................... 348
Logging in ............................................ 345Moving achannel ................................ 347Music and sport alerts function ...........347Overview ............................................. 346Pause and playback function ...............348Restrictions ......................................... 345Selecting a category............................ 347Selecting achannel .............................347Setting music and sportalerts ............ 347Settingthe parental control ................. 347Storing achannel ................................ 347Switching on .......................................345
SD cardInserting/removing .............................331
Seat............................................... 90,91,1064-waylumbar support ...........................95Adjusting (electrically) ...........................95Adjusting (manually and electrically).........................................................91, 93Backrest (rear) locking ........................108Configuringthe settings ........................97Correct driver's seat position ................ 90Foldingthe backrest (rear passengercompartment) back .............................107Foldingthe backrest (rear)forwards ....106
Massage programoverview ...................98Operatingthe memory function ..........102Resettingthe settings ............................98Setting options ......................................16Workout programoverview .................... 98
Seat belt.....................................................36Centerrear seat (releasing) ...................38Protection ..............................................36
Seat belt adjustmentActivating/deactivating ......................... 39Function ................................................ 39
Seat beltwarningsee Seat belts
Seat belts...................................................39Activating/deactivating seat beltadjustment ............................................ 39Adjustingthe height .............................. 38Care ....................................................365Fastening ............................................... 38Reduced protection ...............................37Releasing ...............................................39Seat belt adjustment (function) ............. 39Warning lamp ........................................ 39
Seat cover (Care).....................................365
Index519