MERCEDES-BENZ C-CLASS ESTATE 2021 Owners Manual

Data transfer if Mercedes me connect servicesare activated
Only if the respective service is activated will
additional incident-speciNc data be transmitted in
the second stage to enable an optimal service.
An overview of the data transferred is contained
in the data protection information for the Mercedes me connect services. You can Nnd
these in your Mercedes me user account.
Data processing
The data transmitted within the scope of the call is deleted from the processing system aser the
call is Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz Customer Centre. Please take note of the data
protection information on the Mercedes me Inter- net page https://www.mercedes.me or in the
recorded message immediately aser calling the
Mercedes-Benz Customer Centre.%The recorded message is not available in every country.
Overview of the Mercedes me & Apps menu
When you log in with a user account to theMercedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult a Mercedes-Benz
service centre or visit the Mercedes me portal:
https://me.secure.mercedes-benz.com
%Make sure you always keep the Mercedes me
apps updated.
You can call up the menu using Apps in the multi-
media system.
In the Apps menu, the following options can be
available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a Mercedes
me user account and the vehicle
= Calling up the Mercedes me services
=Calling up apps such as, In-Car OPce or the
web browser depending on availability
Overview of In-Car OPce
Using In-Car OPce, you can connect your online
services with the multimedia system.
Requirements for In-Car OPce
= The In-Car OPce service is activated in your
Mercedes me user account.
= You have a Mercedes me user account.
= You have set a Mercedes me PIN.
= You have synchronised your Mercedes me
user account in the vehicle and via Mercedesme.
= You have a user account with an online
service, e.g. OPce 365 or Gmail, and have
connected the online service with your Mercedes me user account.
Alternatively you can link this user account
from the multimedia system to your Mercedes me user account. You will be oMered a QR
code that will take you to the website from which you can make the link.
MBUX multimedia system299

In-Car OPce functions:
= Display pending appointments in the calendar
- Reading out calendar entries
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is saved)
- Navigating to appointments (requirement
being that the appointment contains a nav-
igable destination)
- Deleting a calendar entry
= Display and selection of tasks and calls to
complete
- Reading aloud
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is saved)
- Deleting
= Marking entry in Tasks & calls as completed
0073
= Managing e-mails
- Showing or reading e-mails
- Writing, answering and forwarding e-mails%Alternatively, you can record text contents for
your e-mail via the MBUX Voice Assistant or
via the dictation function.%You can start the In-Car OPce function using
the Apps menu. Please note that certain func-
tions are only available when the vehicle is
stationary.Web browser overview1Search2To refresh/stop3Previous website4Options5Settings300MBUX multimedia system

%Under 0062 you have the following options:
= Bookmarks
= Request mobile website
= Tabs%Websites cannot be shown while the vehicle is
in motion.
Overview of smartphone integration
With Smartphone Integration, you can use certain
functions on your mobile phone via the multime- dia system display.
Only one mobile phone at a time can be connec- ted via Smartphone Integration to the multimedia
system. Also for use with two phone mode with smartphone integration, only one additional
mobile phone can be connected using Bluetooth n
with the multimedia system.
The full range of functions for Smartphone Inte- gration is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched
on and connected to the multimedia system via the USB port using a suitable cable.
Apps for Smartphone Integration
= Mercedes-Benz Link (implementation of the
function using the Mercedes-Benz Link control
box)
= Apple CarPlay n
(wireless connection via Blue-
tooth n
also possible)
= Android Auto (wireless connection via Blue-
tooth n
also possible)%For safety reasons, the Nrst activation of
Mercedes-Benz Link, Apple CarPlay n
or
Android Auto on the multimedia system must
be carried out when the vehicle is stationary
and the parking brake is applied.
You can start Smartphone Integration using the
My devices menu.
You can end Smartphone Integration via the My
devices or by disconnecting the connecting cable
between the mobile phone and multimedia sys- tem.
%Mercedes-Benz recommends disconnecting
the connection via the device manager or the connecting cable only when the vehicle is sta-
tionary.
Overview of transferred vehicle data
When using Smartphone Integration, certain vehi-
cle data is transferred to the mobile phone. This enables you to get the best out of selected mobile phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= Sosware release of the multimedia system
= System ID (anonymised)
The transfer of this data is used to optimise com-
munication between the vehicle and the mobile
phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identiNer is randomly gen-
erated.
This has no connection to the vehicle identiNca-
tion number (VIN) and is deleted when the multi-
media system is reset (  page 281).
MBUX multimedia system301

The following driving status data is transmitted:
= Transmission position engaged
= Distinction between parked, standstill, rolling
and driving
= Day/night mode of the instrument cluster
= Drive type
The transfer of this data is used to alter how con- tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted: = Coordinates
= Speed
= Compass direction
= Acceleration direction
This data is used by the mobile phone to improve
the accuracy of the navigation (e.g. for continua-
tion in a tunnel).Mercedes-Benz emergency call system
Information on available emergency call systems
Two types of emergency call system are available
to you in the vehicle:
= Mercedes-Benz emergency call system
= 112 emergency call system (EU eCall)
The Mercedes-Benz emergency call system is not
available in all countries. You can Nnd more infor-
mation on the regional availability of eCall at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies for both emergency call sys- tems:
= The transfer of speciNc data is required for the
intended function of both emergency call sys- tems. This will be explained in the "Data trans-
fer" section (  page 305).
=
Both emergency call systems are included as
standard equipment in your vehicle and are
activated at the factory.
= The use of both emergency call systems is
exempt from charges.
= Both emergency call systems only function in
areas in which the mobile phone network pro-viders oMer mobile phone coverage.
For both systems, insuPcient network cover-
age from the mobile phone network providers can result in an emergency call not being
transmitted.302MBUX multimedia system

DiMerences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)Mercedes-Benz emergency call system112 emergency call system (EU eCall)=
The Mercedes-Benz emergency call system is permanently logged in to
the mobile phone network.
= Automatic and manual Mercedes-Benz emergency calls are transmitted
to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz emer-
gency call system cannot be reached (e.g. due to a lack of network cov-
erage), the 112 emergency call is carried out automatically.= If you decide on the 112 emergency call system (EU eCall) only, then the
system only logs in to the mobile phone network aser the triggering of a
manual or automatic emergency call.
= The 112 emergency call system (EU eCall) transmits automatic and
manual emergency calls directly to public coordination centres.%The 112 emergency call system (EU eCall) inyour vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
depends on circumstances beyond the inOu-
ence of Mercedes-Benz AG. This includes
mobile network coverage and the technical
infrastructure of the public reception centres
in the respective countries.%Please observe that in the event of a repair
genuine Mercedes-Benz batteries must be
used which have been certiNed pursuant to
the delegated regulation EU 2017/79 (Appen-dix I). Other manufacturers are also permitted
provided their batteries are certiNed accord-
ing to the delegated regulation EU 2017/79.
There is the option of deactivating the Mercedes- Benz emergency call system and using only the
112 emergency call system (EU eCall). Contact
address for carrying out deactivation of the
Mercedes-Benz emergency call system are the local dealers.
Mercedes-Benz recommends the activation of theMercedes-Benz emergency call system for the fol-
lowing reasons:
= In emergency situations when abroad, you can
also get support in a language you speak.
= Several transmission technologies are used to
accelerate the transfer of the accident data
and improve reliability of the transmission.
= The Mercedes-Benz emergency call system is
permanently logged in to the mobile phone
network, which ensures faster placement ofMBUX multimedia system303

the emergency call and faster transfer of the
accident data.
Measures for rescue, recovery or towing away
can then be initiated in quickly.
= With a Mercedes-Benz emergency call, the
accident data is only transferred to the public
coordination centre with the approval of the customer.
In the event of an automatically triggered
emergency call in which there is no voice con-
tact, the accident data is transmitted immedi- ately to the public emergency call centre.
= If the Mercedes-Benz emergency call centre is
not available, the 112 emergency call is car-
ried out automatically.
Overview of emergency call systems
Both the Mercedes-Benz emergency call system as well as the 112 emergency call system (EUeCall) can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. They help locate an acci- dent site in places that are diPcult to access.
Both emergency call systems can initiate an emer-
gency call automatically (  page 304) or man-
ually (  page 305).
Only make emergency calls if you or others are in need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Indicators in the displays
The following messages appear in the multimedia system display for both emergency call systems:
= SOS NOT READY : the ignition is not on or
eCall is not available. This does not necessa-
rily indicate complete failure of the emergency
call system. Emergency calls call still be trans-
mitted.
The display only refers to the vehicle and does
not take account of the availability of mobile
phone networks and the Mercedes-Benz emer-
gency call centre.
The functional readiness of the emergency call
system on the vehicle can be seen when the SOS NOT READY display disappears once the
ignition is switched on.= 0053 : The icon appears in the display during
an active emergency call.%If there is a malfunction of the emergency call
system, the loudspeakers, microphone, airbag
or the SOS button, for example, are faulty.
You can recognise a fault in the emergency
call system by the following displays:
= A corresponding message appears on the
driver display.
= The SOS button lights up red continuously.
Triggering an automatic emergency call
Requirements:
= The ignition is switched on.
= The starter battery is suPciently charged.
Both the Mercedes-Benz emergency call system as well as the 112 emergency call system (EUeCall) automatically initiate an emergency call:
= Aser activation of the restraint systems such
as airbags or seat belt tensioners aser an
accident
304MBUX multimedia system

=Aser an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made: = A voice connection is established with the
emergency call centre.
= A message with accident data is transmitted
to the emergency call centre.
The SOS button in the overhead control panel
Oashes until the emergency call is Nnished.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display.Dial the emergency number 112 or an appro- priate local emergency call number on your mobile phone.
If an emergency call has been initiated:
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice connection is established with the emergency
call centre.
= On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and/or the police to the acci- dent site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual emergency call
To use the SOS button in the overhead con- trol panel: press the SOS button at least one
second long (  page 295).
or
To use voice control: use the voice commands
of the MBUX Voice Assistant.
The emergency call has been made:
= A voice connection is established with an
emergency call centre.
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call centre.
= On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and the police to the accident
site.
= A message with accident data is transmitted
to the emergency call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the central display.Dial the emergency number 112 or an appro- priate local emergency call number on your mobile phone.
Emergency call system data transmission
For both the Mercedes-Benz emergency call sys-
tem as well as the 112 emergency call system (EU eCall) data is transferred to the Mercedes-Benz
emergency call centre or the public emergency
services call centre.
Depending on the emergency call system (  page 302) activated diMerent data is transmit-
ted to the appropriate emergency call centre.
MBUX multimedia system305

Transmitted data according to activated emergency call system:Mercedes-Benz emergency call112 emergency call=Position data of the vehicle
= Position data on the route (a few 100 m before the incident)
= Direction of travel
= Vehicle identiNcation number
= Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydro-
gen)
= Number of people determined to be in the vehicle
= Whether the emergency call was initiated manually or automatically
= Time of the accident
= Language setting on the multimedia system
= Whether Mercedes me connect is available or not
This is a requirement for the option of forwarding the call to the Mercedes-Benz Customer Centre if necessary.= Position data of the vehicle
= Position data on the route (a few 100 m before the incident)
= Direction of travel
= Vehicle identiNcation number
= Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydro-
gen)
= Number of people determined to be in the vehicle
= Whether the emergency call was initiated manually or automatically
= Time of the accident%If only the 112 emergency call system (EU
eCall) is activated in the vehicle, the accidentdata is transmitted directly to the public
emergency call centre.306MBUX multimedia system

For accident clariNcation purposes, the following
measures can be taken up to an hour aser the
emergency call has been initiated:
= The current vehicle position can be deter-
mined.
= A voice connection to the vehicle occupants
can be established.
= Emergency call data can be called up.%For Russia: various functions, e.g. receiving
traPc information, cannot be performed for
up to two hours aser sending an emergency
call.
Self diagnosis function of the emergency call sys- tem
Your car veriNes the operability of the emergency
call system each time the ignition is ON. During
this time the SOS button lights up red for Nve sec-
onds. In case of system failure, you will be
informed with text message on the instrument cluster and with red indicator SOS NOT READY on
the display.
Please, make sure, that during 30 seconds aser
switching ignition ON the red indicator SOS NOT
READY in the upper right corner of display is
switched OFF, this means the emergency call sys- tem passed diagnostics successfully.
Starting/ending ERA-GLONASS test mode
Requirements: = The starter battery is suPciently charged.
= The ignition is switched on.
= The vehicle has been stationary for at least
one minute.
%The test mode is currently available in the fol-
lowing countries, for example:
= Russia
= Belarus
= Kazakhstan
= Armenia
= KyrgyzstanTo start the test mode: press and hold the
0076 button on the multifunction steering
wheel for at least Nve seconds.
The test mode is started and automatically
ends aser the language test has been per-
formed.To end the test mode manually: switch oM the
ignition.
The test mode is ended.
Information on data processing
Processing of personal data via the Mercedes-
Benz emergency call system
All processing of personal data via the Mercedes-
Benz emergency call system corresponds with the speciNcations in the EU Regulation 2016/679 "on
the protection of individuals with regard to the processing of personal data (GDPR)".
The data is solely used by the Mercedes-Benz
emergency call system for rescue and recovery in the event of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emergency call system in addition to the 112 emergency call system (EU eCall), has
MBUX multimedia system307

the right to use the 112 emergency call systeminstead of the Mercedes-Benz emergency call sys-
tem.
Contact address for carrying out deactivation of
the Mercedes-Benz emergency call system are
the local dealers.
Processing of personal data via the 112 emer-
gency call system (EU eCall)
All processing of personal data via the 112 emer-
gency call system (EU eCall) corresponds with the
speciNcations in the EU Regulation 2016/679 "on
the protection of individuals with regard to the processing of personal data (GDPR)" and is based
particularly on the necessity of upholding the vital
interests of the aMected person in accordance
with Article 6, Clause 1, Letter d of the GDPR.
The processing of this type of data is strictly limi-
ted to the purpose of operating the emergency
calls to the standard European emergency call
number 112.
Data recipient
The recipients of data that is processed using the 112 emergency call system (EU eCall) are the rel- evant emergency call inquiry terminals that arespeciNed to Nrst receive and handle emergency
calls to the standard European emergency call
number 112 by the respective country authorities
in whose territory you are located.
Arrangements for data processing
Both emergency call systems are designed so that
the following requirements are fulNlled
= The data contained in the system memory is
not accessible outside the system prior to the initiation of an emergency call.
= Both emergency call systems cannot be
traced and there is no continuous tracking in
normal operation.
= The data in the system's internal memory is
automatically and continuously deleted.
= The location data of the vehicle is continu-
ously overwritten in the system's internal
memory, so that no more than the last three
current locations required for the normal func-
tion of the system are available.
= The record of the activity data of both emer-
gency call systems is only kept for as long as
is required to fulNl the purpose of handling theemergency call, and under no circumstances
for more than 13 hours aser the time that an
emergency call is initiated.
Rights of persons aMected by the data processing
The person aMected by the data processing (the
vehicle owner) has the right to access the data and if applicable can demand the correction, dele-
tion or barring of data that aMects him or her and
that the processing of which does not correspond
with the GDPR regulations. Each correction, dele- tion or barring carried out according to this regu- lation must be shared with the third party to
which the data has been transmitted, provided this does not prove to be infeasible and does not
incur disproportionate expenditure.
The person aMected by the data processing has
the right to complain to the appropriate data pro-
tection authority should they be of the opinion that their rights have been infringed by the pro-
cessing of their personal data.
Responsible contact point for the processing of
access rights: Konzernbeausragter f