service indicator MERCEDES-BENZ CL CLASS 2010 User Guide

Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s
Online”
at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
R it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
R vehicle battery power is available
R the relevant cellular phone network and
GPS signals are available and pass the
information on to the Customer Assistance
Center
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system ( Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a Tele
Aid call do the following:
X Press button W or X on the
multifunction steering wheel.
or
X Use the COMAND volume thumbwheel
H on the lower part of the front center
console (Y page 76).
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more information and a description of all available
features.
System self-test The system performs a self-test after you
have switched on the ignition.
G
Warning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in Roadside Assistance
button º does not come on during the
system self-test.
R The indicator lamp in Information button
E does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button º, or
Information button E remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display

after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls !
In order

to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information 354
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button
E to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags have
deployed.
i An automatically initiated Tele Aid
emergency call cannot be canceled.
An emergency call can also be initiated
manually ( Y page 355).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display.
Emergency Call Activated appears in the
COMAND display and the audio system is
muted. When the connection is established,
the message Call Connected appears in the
multifunction display. Emergency Call
Activated appears in the COMAND display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
i While the emergency call message
Emergency Call Activated is displayed,
operation of the audio system or COMAND
system is not possible.
The climate control system can be
operated using the climate control panel
(Y page 194).
A voice connection between the Customer
Assistance Center and the occupants of the
vehicle will be established automatically soon
after the emergency call has been initiated.
The Customer Assistance Center will attempt to determine the nature of the emergency
more precisely, provided they can speak to
an occupant of the vehicle.
i
If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately. G
Warning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid system
could not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
i During the emergency call the telephone
is switched off automatically and must be
switched back on to make a call.
i The “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually X
Briefly press on cover ; to open.
X Press SOS button : briefly.
The indicator lamp in SOS button : will
flash until the emergency call is concluded. Useful features
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X
Wait for a voice connection to the
Customer Assistance Center.
X Close cover ; after the emergency call is
concluded. G
Warning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
The Customer Assistance Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
X Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the telephone keypad.
Roadside Assistance button X
Open the storage tray (Y page 349). X
Press and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting Call will appear in the multifunction
display.
Roadside Assistance
Activated appears in the COMAND
Display. The audio system or the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. Roadside
Assistance Activated appears in the
COMAND display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing shortcut
button S. Spoken commands are not
available.
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
X Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
i If the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular 356
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phone network is not available). The
message
Call Failed appears in the
multifunction display. Call could not
be connected! appears in the COMAND
display. Confirm the message pressing W
(Y page 71).
X Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the telephone keypad.
Information button X
Open the storage tray (Y page 349). X
Press and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display. Information Call
Activated appears in the COMAND
display. The audio system or the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. Information Call
Activated appears in the COMAND display.
The Tele Aid system will transmit data
generating the vehicle identification number,
model, color and location (subject to
availability of cellular and GPS signals). i
The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing shortcut
button S. Spoken commands are not
available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i If the indicator lamp in Information
button : is flashing continuously and
there was no voice connection established,
then the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display. Call could not
be connected! appears in the COMAND
display. Confirm the message pressing W
(Y page 71).
X Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the telephone keypad.
Call priority If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Automatic
initiated emergency calls can only be
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i
Destination addresses will download in
the same
order they were sent. If you have
multiple Mercedes-Benz vehicles equipped
with Tele Aid and active accounts, each
destination address sent will be retrievable
by all vehicles associated with the e-mail
address you specified for your Tele Aid
account.
Remote door unlock In case you have locked your vehicle
unintentionally
(e.g.

SmartKey inside vehicle),
and the reserve SmartKey is not available:
X Contact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367

(Canada only).
You will be asked to provide your password.
X Then return to your vehicle at the time
arranged with the Customer Assistance
Center and pull the trunk lid handle for a
minimum of 20 seconds until the indicator
lamp in the SOS button is flashing.
The message Connecting

Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”,

using your ID and password
(USA only).
i The remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Connecting Call will appear in the
multifunction display to indicate receipt of
the door unlock command.
If the trunk lid handle was pulled for more
than 20 seconds before door unlock
authorization was received, you must wait
15 minutes before pulling the trunk lid
handle again. Remote door lock If you have forgotten to lock your vehicle and
are no longer near it, you can have it locked
remotely through the Customer Assistance
Center.
The vehicle can be remotely locked within
four
days

after the ignition has been switched
off.
X Contact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367

(Canada only).
You will be asked to provide your password.
When you are inside your vehicle the next
time and
switch on the ignition, the message
Tele Aid Doors Locked Remotely will
appear on the multifunction display.
i The remote door lock feature is available
if the relevant cellular phone network is
available and data connection is possible.
Automatic Maintenance Call Your vehicle is equipped with a feature that
considerably enhances vehicle care. Just
prior to reaching a vehicle maintenance
milestone, Tele Aid transmits important
vehicle maintenance information that alerts
your authorized Mercedes-Benz Center of
required service. This is automatic and does
not require driver intervention. This feature
allows your preferred Mercedes-Benz Center
to significantly improve the process of
arranging your service appointment and
ensures that your vehicle receives the best
possible care.
i
The Automatic Maintenance Call feature
is available if the relevant telephone
network is

available and data connection is
possible. Useful features
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Stolen Vehicle Recovery Services
In the event your vehicle was stolen:
X
Report the incident to the police.
The police will issue a numbered incident
report.
X Pass this number on to the Customer
Assistance Center along with your
password.
The Customer Assistance Center will then
attempt to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Customer Assistance Center
will contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
i If the anti-theft alarm stays on for more
than 30 seconds, the Tele Aid system will
notify the Customer Assistance Center
automatically. Garage door opener
The integrated remote control can operate up
to three separately controlled devices
compatible with HomeLink ®
or some other
systems. G
Warning!
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards. When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death.
Interior rear view mirror with integrated remote
control
Hand-held remote control
A is not part of the
vehicle equipment.
Programming the integrated remote
control X
Step 1: Switch on the ignition.
X Step 2: If you have previously programmed
a signal transmitter button and wish to
retain its programming, proceed to step 3.
or
X If you are programming the integrated
remote control for the first time, press and
hold the two outer signal transmitter
buttons ; and ? and release them when
indicator lamp : begins to flash after
approximately 20 seconds.
Do not hold the buttons for longer than
30 seconds.
This procedure erases any previous
settings for all three channels and
initializes the memory. If you later wish to
program a second and/or third hand-held
transmitter to the remaining two signal 360
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Tire care and maintenance
G
Warning!
Regularly check the tires for damage.
Damaged tires can cause tire inflation
pressure loss. As a result, you could lose
control of your vehicle.
Worn, old tires can cause accidents. If the tire
tread is worn to minimum tread depth, or if
the tires have sustained damage, replace
them.
Check the tire inflation pressure at least once
a month. For more information on checking
tire inflation pressure, see “Recommended
tire inflation pressure” ( Y page 374).
Tire inspection Every time you check the tire inflation
pressure, you should also inspect your tires
for the following:
R
excessive treadwear ( Y page 386)
R cord or fabric showing through the tire’s
rubber
R bumps, bulges, cuts, cracks or splits in the
tread or side of the tire
Replace the tire if you find any of the above
conditions.
Make sure you also inspect the spare tire
periodically for condition and inflation. Spare
tires will age and become worn over time even
if never used, and thus should be inspected
and replaced when necessary.
Life of tire G
Warning!
Tires and spare tire should be replaced after
6 years, regardless of the remaining tread.
The service life of a tire is dependent upon
varying factors including but not limited to:
R Driving style
R Tire inflation pressure
R Distance driven Tread depth G
Warning!
Although the applicable federal motor vehicle
safety laws consider a tire to be worn when
the treadwear indicators (TWI) become visible
at approximately 1
/ 16 in (1.6 mm), we
recommend that you do not allow your tires
to wear down to that level. As tread depth
approaches 1
/ 8 in (3 mm), the adhesion
properties on a wet road are sharply reduced.
Depending upon the weather and/or road
surface (conditions), the tire traction varies
widely.
Do not allow your tires to wear down too far.
Adhesion properties on wet roads are sharply
reduced at tread depths of less than 1
/ 8 in
(3 mm).
Treadwear indicators (TWI) are required by
law. These indicators are located in six places
on the tread circumference and become
visible at a tread depth of approximately
1 / 16 in (1.6 mm), at which point the tire is
considered worn and should be replaced.
The recommended minimum tire tread depth
for summer tires is 1
/ 8 in (3 mm). The
recommended minimum tire tread depth for
winter tires is 1
/ 6 in (4 mm). Treadwear indicator
: appears as a solid
band across the tread. 386
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Driving abroad
If you
plan to drive the vehicle outside the U.S.
or Canada, you should request dealer
network information for your destination from
any authorized Mercedes-Benz Center. Control and operation of radio
transmitter
Safety notes G
Warning!
Please do not forget that your primary
responsibility is

to drive the vehicle. A driver’s
attention to the road must always be his/her
primary focus when driving. For your safety
and the safety of others, we recommend that
you pull over to a safe location and stop
before placing or taking a telephone call.
If you choose to use the telephone 34
while
driving, please use the hands-free device and
only use the telephone when road, weather
and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
mobile telephone while driving a vehicle.
Only operate the COMAND 34
(Cockpit
Management and Data System) if road,
weather and traffic conditions permit.
Otherwise, you may not be able to observe
traffic conditions and could endanger yourself
and others.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of 44 feet (approximately
14 m) every second. Emission control
Certain systems of the engine serve to keep
the toxic components of the exhaust gases
within permissible limits required by law.
These systems will function properly only
when maintained

strictly according to factory specifications. Any adjustments on the
engine should, therefore, be carried out only
by qualified Mercedes-Benz Center
authorized technicians.
Engine adjustments should not be altered in
any way. Moreover, the specified service
procedures must be carried out regularly
according to Mercedes-Benz servicing
requirements. For details refer to the
Maintenance Booklet.
G
Warning!
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause
unconsciousness and possible death.
Do not

run the engine in confined areas (such
as a garage) which are not properly ventilated.
If you think that exhaust gas fumes are
entering the vehicle while driving, have the
cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one
window fully open at all times. Maintenance
Notes
The Maintenance System in your vehicle
tracks the distance driven and the time
elapsed since the last maintenance service.
It calculates

other maintenance service work
required, and calls for the next maintenance
service accordingly.
We strongly recommend that you have your
vehicle serviced at an authorized Mercedes-
Benz Center. Have it serviced in accordance
with the Maintenance Booklet at the times
called for by the maintenance service
indicator.
i Failure to have the vehicle maintained in
accordance with the Maintenance Booklet
and maintenance service indicator at the
designated times/mileage will result in
34 Observe all legal requirements. Maintenance
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vehicle damage not covered by the
Mercedes-Benz Limited Warranty.
Maintenance service indicator
message
Information on maintenance work and
maintenance intervals are specified in the
Maintenance Booklet. Contact an authorized
Mercedes-Benz Center, or visit
www.mbusa.com (USA only) for additional
information.
The maintenance service indicator message
will notify you when the next maintenance
service is required.
Starting approximately 1 month before the
next maintenance service is required, one of
the following messages will appear in the
multifunction display. The messages will
appear while you are driving or when you
switch on the ignition (example service A):
Next Service A in XXXX miles (km)
Next Service A in XX days
Service A Due Refer to Maintenance Booklet for a listing of
maintenance services and intervals they need
to be performed at. Clearing the maintenance service
indicator message The maintenance service indicator message
is cleared automatically
R
after approximately 10 seconds when you
switch on the ignition
R after approximately 10 seconds when
reaching the service threshold while driving
R after approximately 30 seconds, once the
suggested maintenance service term has
passed
X Clearing the maintenance service
indicator message manually: Press
button % on the multifunction steering
wheel.
The standard display appears in the
multifunction display.
Maintenance service term exceeded If you have exceeded the suggested
maintenance service term, you will see the
following message in the multifunction
display:
Service A Exceeded By XXXXX miles
(km)
Service A Exceeded by XXX days
Service A Exceeded By XXX days
In addition, a signal sounds when the
message appears.
Any authorized Mercedes-Benz Center will
reset the maintenance service indicator
following a completed maintenance service.
Calling up the maintenance service
indicator display
i The menu overview can be found on
(Y page 203).
You can call up the maintenance service
indicator display at any time to check when
the next maintenance service is required. 402
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X
Switch on the ignition.
The standard
display of the control system
appears ( Y page 204).
X Press button = or ; on the
multifunction steering wheel to select the
Service menu.
X Press button : or 9 to select
ASSYST PLUS.
X Press button a on the multifunction
steering wheel to confirm.
The maintenance service indicator display
with the maintenance service deadline
appears in the multifunction display.
i If the

battery was disconnected, the days
of disconnection will not be included in the
count shown by the maintenance service
indicator. To arrive at the true maintenance
service deadline, you will need to subtract
these days from the days shown in the
maintenance service indicator message or
maintenance service indicator display. Resetting the maintenance service
indicator
In the

event that the maintenance service on
your vehicle is not carried out at an authorized
Mercedes-Benz Center, you can have the
maintenance service indicator reset.
The automotive maintenance facility carrying
out the maintenance service will find the
information for resetting the maintenance
service indicator in the maintenance-relevant
literature for your vehicle.
Such literature is available at any authorized
Mercedes-Benz Center or directly from
Mercedes-Benz.
! If the maintenance service indicator was
reset inadvertently, have an authorized
Mercedes-Benz Center correct it.
Only reset the maintenance service
indicator if the proper maintenance service
has been performed. Not following the
proper maintenance service as described
in the Maintenance Booklet will result in engine damage and/or other vehicle
damage
not

covered by the Mercedes-Benz
Limited Warranty. Vehicle care
Cleaning and care of the vehicle
Notes Regular and proper care will help to maintain
the value of your vehicle.
G
Warning!
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle’s doors

or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! When cleaning the vehicle, do not use
scouring agents. Never apply strong force
and only use a soft, wet cloth or sponge.
Otherwise you may scratch or damage the
surface to be cleaned.
While in operation, even while parked, your
vehicle is subjected to varying external
influences which, if gone unchecked, can
attack the paintwork as well as the vehicle
underbody and cause lasting damage.
Such damage is caused not only by extreme
and varying climatic conditions, but also by:
R Air pollution
R Road salt
R Tar
R Gravel and stone chipping Vehicle care
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