remote start MERCEDES-BENZ CLA 2018 Owners Manual

SmartKey
Important safety notes
G WARNING
If children are left unsupervised in the vehicle,
they could: R
open the doors, thus endangering other
people or road users. R
get out and disrupt traffic. R
operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they: R
release the parking brake. R
shifting the automatic transmission out of
park position PR
Start the engine.
There is ar isk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
G WARNING
If you attach heavy or large object stot he
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This could
cause the engine to be switched off. There is a
risk of an accident.
Do not attach any heavy or large object stot he
SmartKey. Remove any bulky key rings before
insertin gt he SmartKey into the ignition lock.
! Keep the SmartKey away from stron gm ag-
netic fields. Otherwise, the remote control
function could be affected.
Strong magnetic fields can occur in the vicin-
ity of powerful electrical installations.
Do not keep the SmartKey: R
with electronic devices, e.g. am obile phone
or another SmartKey. R
with metallic objects, e.g. coins or metal foil. R
inside metallic objects, e.g. am etal case
Vehicles with KEYLESS-GO star tf unction: do
not keep the SmartKey in the trunk .O therwise, the SmartKey may not be detected, e.g. when
startin gt he engine using the Start/Stop button.
SmartKey functions
C
7 To lock the vehicleD
T To open the trunk lid

Problem
Possible causes/consequences and P Solutions
KEYLESS-GO is malfunctioning. X
Lock/unlock the vehicle using the remote control function of the
SmartKey. X
Have the vehicle and SmartKey checked at aq ualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function: X
Unlock ( Y
page 77) or lock ( Y
page 77) the vehicle using the
mechanical key. X
Have the vehicle and SmartKey checked at aq ualified specialist
workshop.
The engine cannot be
started using the Smart-
Key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary ( Y
page 278).
or X
Jump-start the vehicle ( Y
page 278).
or X
Consult aq ualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle. The vehicle is locked. X
Unlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged. X
Check the SmartKey battery ( Y
page 73) and replace it if necessary
( Y
page 73).
If this does not work: X
Start your vehicle with the SmartKey in the ignition lock.
There is interference from ap owerful source of radio waves.X
Start your vehicle with the SmartKey in the ignition lock.
You have lost aS mart-
Key. X
Have the SmartKey deactivated at aq ualified specialist workshop.X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well. SmartKey 75
Opening and closing Z

! Do not warm up the engine with the vehicle
stationary. Drive off immediately .A void high
engine speeds and driving at full throttle until
the engine has reached its operating temper-
ature.
Only shift the automatic transmission to the
desired drive position when the vehicle is sta-
tionary.
Where possible ,a void spinning the drive
wheels when pulling awa yons lippery roads.
You could otherwise damage the drive train.
! Mercedes-AMG vehicles: avoid full-load
operation and engine speeds greater than
5000 rpm when the engine is cold. This helps
to protect the engine and avoids uncomfort-
able driving.
Key positions
SmartKey
Z
To remove the SmartKey
(shift the transmission to position ] )G
Power suppl yf or some consumers, such as
the windshiel dw ipersH
Ignition (power suppl yf or all consumers)
and drive position
I
To start the engine
i The SmartKey can be turned in the ignition
lock even if it is not the correct SmartKey for
the vehicle. The ignition is not switched on.
The engine cannot be started. Start/Stop button General notes Vehicles with KEYLESS-GO are equipped with
SmartKeys featuring the integrated KEYLESS-
GO function and ad etachable Start/Stop but-
ton.
Ac heck which periodically establishes ar adio
connection between the vehicle and the Smart-
Key determines whether av alid SmartKey is in
the vehicle. This occurs, for example, when
starting the engine.
When you insert the Start/Stop button into the
ignition lock, the system needs approximately
two seconds recognition time. You can then use
the Start/Stop button.
Pressing the Start/Stop button several times in
succession corresponds to the different Smart-
Key positions in the ignition lock. This is only the
case if you are not depressing the brake pedal.
If you depress the brake pedal and press the
Start/Stop button, the engine starts immedi-
ately.
To start the vehicle without actively using the
SmartKey: R
the Start/Stop button must be inserted in the
ignition lock R
the SmartKey must be in the vehicle R
the vehicle must not be locked with the
SmartKey or KEYLESS-GO ( Y
page 71)
Do not keep the KEYLESS-GO key: R
with electronic devices, e.g. am obile phone
or another SmartKey. R
with metallic objects, e.g. coins or metal foil. R
inside metallic objects, e.g. am etal case.
This can affect the functionality of KEYLESS-GO.
If you lock the vehicle with the SmartKey remote
control or with KEYLESS-GO, after as hort time:R
you will not be able to switch on the ignition
with the Start/Stop button. R
you will no longer be able to start the engine
with the Start/Stop button until the vehicle is
unlocked again.
If you lock the vehicle centrally using the button
on the front door ( Y
page 76), you can continue
to start the engine with the Start/Stop button.
The engine can be switched off while the vehicle
is in motion by pressing and holding the Start/
Stop button for three seconds. This function122
Driving
Driving and parking

The destination download function is available
if: R
the vehicle is equipped with an avigation sys-
tem. R
the relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance This service is part of the mbrace PLUS Package
and cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with an avigation
system.
Within the framework of this service, you receive
ap rofessional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search and Send
General notes To use "Search &S end", your vehicle must be
equipped with mbrace and an avigation system.
Additionally, an mbrace service subscription
must be completed.
"Search &S end" is ad estination entr ys ervice. A
destination address found on Google Maps™
can be transferred via mbrace directly to your
vehicle's navigation system.
Specifying and sending the destination
address X
Go to the website http://maps.google.com
and enter ad estination address into the entry
field. X
To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle. X
When the "Send" dialog window appears: Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field. X
Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up at ra nsmitted destination
address X
Turn the SmartKey to position H in the igni-
tion lock ( Y
page 122).
The transmitted destination address is loaded
into the vehicle's navigation system.
Ad isplay message appears, asking whether
navigation should be started. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and subse-
quently start st he route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remot eo peningYou can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlockin gf eature is availa-
ble if the relevant mobile phone network is avail-
able and ad ata connection is possible. X
Contact the following service hotlines: Features 249
Stowage and features Z

Mercedes-Ben zC ustomer Assistanc eC enter
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password. X
Return to your vehicle at the time agreed upon
with the Mercedes-Ben zC ustomer Assis-
tance Center.
Alternatively, the vehicle can be opened via: R
the Internet, under the "Owners Online" sec-
tion R
telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing The vehicle remote-closing feature can be used
when you have forgotten to lock the vehicle and
you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistanc eC enter.
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and ad ata connection is possible.X
Contact the following service hotlines:
Mercedes-Ben zC ustomer Assistanc eC enter
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via: R
the Internet, under the "Owners Online" sec-
tion R
telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password. Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue an umbered incident
report. X
This number will be forwarded to the
Mercedes-Ben zC ustomer Assistanc eC enter
together with your PIN.
The Mercedes-Ben zC ustomer Assistance
Center then tries to locate the system. The
Mercedes-Ben zC ustomer Assistanc eC enter
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistanc eC enter is automatically
notified.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistanc eC enter can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistanc eC enter.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Ben zS ervice
Center or ar ecovery vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or aR oadside Assistanc ec all, this is
initiated by the Customer Assistanc eC enter.
The Roadside Assistance Connected mes-
sage appears in the display .Ift he Vehicle Health
Check can be started, the Request for Vehi‐
cle Diagnostics Received Start vehi‐
cle diagnostics? message appears in the
display. X
Press the Yes button to confirm the message. X
When the Vehicle Diagnostics Please
Start Ignition message appears: turn the
SmartKey to position 2 in the ignition lock
( Y
page 122). X
If the Please follow the instructions
received by phone and move your vehi‐
cle to as afe position. message
appears: please follow the instructions250
Features
Stowage and features