MERCEDES-BENZ CLA-Class 2016 C117 Owner's Manual

The cup holder and the rubber mat under-
neath can be removed for cleaning. Clean
them with clean, lukewarm water only.
XTo remove:carefully pull in upper sections
of cup holder :on the driver's and front-
passenger sides until they release.
XLift the cup holder upwards ;until it can
be removed.
XTo install: insert cup holder into lateral
curved sections ;in the stowage com-
partment. Insert the cup holder so that the wedge of the upper section of cup
holder :faces forwards.
XPress the cup holder downwards until it
engages on the right and left-hand sides.
Cup holder in the rear seat armrest
!Do not sit on or support your body weight
on the rear seat armrest when it is folded
down, as you could otherwise damage it.
!Close the cup holder before folding the
rear seat armrest up. Otherwise, the cup
holder could be damaged.
XFold down the rear seat armrest.
XTo open: press the front of cup holder :
or ;.
Cup holder :or; extends automatically.
XTo close: slide cup holder :or; back
until it engages.
Sun visors
Overview
GWARNING
If the mirror cover of the vanity mirror is folded
up when the vehicle is in motion, you could be
blinded by incident light. There is a risk of an
accident.
Always keep the mirror cover folded down
while driving.
:Mirror light
;Bracket
=Retaining clip, e.g. for a car park ticket
?Vanity mirror
AMirror cover
Vanity mirror in the sun visor
Mirror light :only functions if the sun visor
is clipped into bracket ;and mirror cover A
has been folded up.
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Glare from the side
XFold down sun visor:.
XPull sun visor:out of bracket ;.
XSwing sun visor :to the side.
Ashtray
Front ashtray
!The stowage space under the ashtray is
not heat resistant. Before placing lit ciga-
rettes in the ashtray, make sure that the
ashtray is properly engaged. Otherwise, the
stowage space could be damaged.
XVehicles with a stowage compartment
cover: press the lower section of cover :.
The stowage compartment opens.
XTo remove the insert: lift insert=up;
and out.
XTo re-install the insert: press insert=
into the holder until it engages.
iIf you remove the ashtray insert, you can
use the resulting compartment for stow-
age.
Rear-compartment ashtray
XTo open: pull cover =out by its top edge.
XTo remove: pull insert;by recess :in
the direction of arrow ?until it audibly
releases.
XLift insert ;up and out.
XTo install the insert: install insert;from
above into the holder and press down until
it engages.
Cigarette lighter
GWARNING
You can burn yourself if you touch the hot
heating element or the socket of the cigarette lighter.
In addition, flammable materials can ignite if:
Rthe hot cigarette lighter falls
Ra child holds the hot cigarette lighter to
objects, for example
There is a risk of fire and injury.
Always hold the cigarette lighter by the knob.
Always make sure that the cigarette lighter is
out of reach of children. Never leave children
unsupervised in the vehicle.
Your attention must always be focused on the
traffic conditions. Only use the cigarette
lighter when road and traffic conditions per-
mit.
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XTurn the SmartKey to position2in the igni-
tion lock (
Ypage 147).
XVehicles with a stowage compartment
cover: press the lower section of cover :.
The stowage compartment opens.
XPress in cigarette lighter ;.
Cigarette lighter ;will pop out automati-
cally when the heating element is red-hot.
12 V sockets
General notes
XTurn the SmartKey to position 1in the igni-
tion lock (
Ypage 147).
The sockets can be used for accessories with a maximum draw of 180 W (15 A). Accesso-
ries include such items as chargers for mobile
phones.
If you use the sockets for long periods when
the engine is switched off, the battery may
discharge.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-
board voltage is too low, the power to the
sockets is automatically cut. This ensures
that there is sufficient power to start the
engine.
Socket in the front-compartment center console
XVehicles with a stowage compartment
cover: press the lower section of cover :.
The stowage compartment opens.
XLift up the cover of socket ;.
Socket in the rear-compartment center
console
XPull cover:out by its top edge.
XLift up the cover of socket ;.
Socket in the trunk
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XLift up the cover of socket:.
mbrace
General notes
The mbrace system is only available in the
USA.
You must have a license agreement to acti-
vate the mbrace service. Make sure that your system is activated and operational. To log in,
press the ïMB Info call button. If any of
the steps mentioned are not carried out, the
system may not be activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by mail. You can use this pass-
word to log onto the mbrace area under "Own-
ers Online" at http://www.mbusa.com.
The system is available if:
Rit has been activated and is operational
Rthe corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
Ra service subscription is available
Rthe starter battery is sufficiently charged
Determining the location of the vehicle on a
map is only possible if:
RGPS reception is available.
Rthe vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system
To adjust the volume during a call, proceed as
follows:
XPress the WorX button on the mul-
tifunction steering wheel.
or
XUse the COMAND/Audio 20 volume con-
trol.
The system offers various services, e.g.:
RAutomatic and manual emergency call
RRoadside Assistance call
RMB Info call
You can find information and a description of
all available features under "Owners Online"
at http://www.mbusa.com.
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
A malfunction in the system has been detec-
ted if one of the following occurs:
RThe indicator lamp in the SOS button does
not come on during the system self-test.
RThe indicator lamp in the FRoadside
Assistance button does not light up during
self-diagnosis of the system.
RThe indicator lamp in the ïMB Info call
button does not light up during self-diag-
nosis of the system.
RThe indicator lamp in one or more of the
following buttons continues to light up red
after the system self-diagnosis:
-SOS button
-F Roadside Assistance call button
-ïMB Info call button
RTheInoperativeor the Service Not
Activatedmessage appears in the multi-
function display after the system self-diag-
nosis.
If a malfunction is indicated as outlined
above, the system may not operate as expec-
ted. In the event of an emergency, help will
have to be summoned by other means.
282Features
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Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
Emergency call
Important safety notes
GWARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
Ryou see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
Rthe vehicle is on a dangerous section of
road
Rthe vehicle is not visible or cannot easily beseen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
(
Ypage 282).
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered. You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The Connecting Call
message
appears in the multifunction display.
The audio output is muted. Once the connection has been made, the
Call Connected
message appears in the
multifunction display.
All important information on the emergency is
transmitted, for example:
Rcurrent location of the vehicle (as deter-
mined by the GPS system)
Rvehicle identification number
Rinformation on the severity of the accident
Shortly after the emergency call has been ini- tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
RIf the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the
emergency.
RIf there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate
an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con- tinuously.
The Call Failed
message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
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XTo initiate an emergency call manually:
press cover:briefly to open.
XPress SOS button ;briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
XWait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
XAfter the emergency call, close cover :.
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside Assistance button
XTo call Roadside Assistance: press Road-
side Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active.
The Connecting
Callmessage appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display. If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 288).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a
Roadside Assistance call, if:
Rthe indicator lamp for Roadside Assistance
call button Fis flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding COMAND/Audio
20 button for ending a phone call.
284Features
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MB Info call button
XTo call MB Info:press MB Info call but-
ton :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The Connecting
Callmessage appears in
the multifunction display. The audio output is muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz. You can find further information on the
mbrace system under "Owners Online" at
http://www.mbusa.com.
The system has not been able to initiate an
MB Info call, if:
Rthe indicator lamp in MB Info call button
ï
is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding COMAND/Audio
20 button for ending a phone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steer-
ing wheel
Rthe corresponding button in COMAND/
Audio 20 to end the voice call
When a call is initiated, the audio system is
muted.
The mobile phone is no longer connected to
COMAND/Audio 20.
However, if you want to use your mobile
phone, do so only when the vehicle is station-
ary and in a safe location.
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Downloading destinations
Downloading destinations
Downloadingdestination sgives you access
to adatabase wit hover 15 million points of
interes t(POIs). These can be downloaded on
th enavigation system in your vehicle. If you
know th edestination ,th eaddress can be
downloaded. Alternatively, you can obtain th e
location of Points of Interes t(POIs)/impor -
tant destination sin th evicinity.
Furthermore, you can download routes wit h
up to four way points .
You are prompted to confirm rout eguidanc e
to th eaddress entered .
XSelectYe sby turnin g3 or slidin g1
th econtroller and confirm wit h7.
The system calculates th erout eand sub-
sequentl ystart sth erout eguidanc ewit h
th eaddress entered .
If you selec tNo
th eaddress can be stored in
th eaddress book.
The destination download function is availa-
ble if:
Rth evehicle is equipped wit h anavigation
system.
Rth erelevant mobile phone networ kis avail-
able and dat atransfe ris possible.
Route Assistance
Thi sservic eis par tof th embrace PLU SPack-
age and canno tbe purchased separately.
You can use th erout eassistanc efunction
eve nif th evehicle is no tequipped wit h anav -
igation system.
Within th eframewor kof this service, you
receiv e aprofessional and reliable form of
navigation suppor twithout havin gto leav e
your vehicle.
The customer servic erepresentative finds a
suitable rout edependin gon your vehicle' s
curren tposition and th edesire ddestination .
You will then be guided liv ethrough th ecur -
ren trout esection .
Search &Send
General notes
To use "Searc h &Send", your vehicle mus tbe
equipped wit hmbrace and anavigation sys-
tem. Additionally, an mbrace servic esub-
scription mus tbe completed.
"Searc h &Send "is adestination entr yser -
vice. Adestination address whic his found on
Google Maps
®can be transferred via mbrace
directl yto your vehicle' snavigation system.
Specifyin gan dsending th edestination
address
XGo to th ewebsit ehttp:/ /
maps.google.co mand ente r adestination
address into th eentr yfield.
XTo send th edestination address to th e
e-mail address of you rmbrace account:
clic kon th ecorrespondin gbutto non th e
website.
Example:
If you selec t'Sen dto vehicle' and then
'Mercedes-Benz' ,th edestination address
will be sen tto your vehicle.
XWhe nth e"Send "dialo gwindow appears :
Ente rth ee-mail address you specifie d
when setting up your mbrace accoun tinto
th ecorrespondin gfield.
XClic k"Send".
Information on specific command ssuc has
"Address entry" or "Send "can be found on th e
website.
Calling up atransmitte ddestination
address
XTur nth eSmartKey to position 2in th eigni-
tion lock (
Ypage 147).
The transmitte ddestination address is loa-
ded into th evehicle' snavigation system.
286Features
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A display message appears, asking
whether navigation should be started.
XSelectYesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and sub-
sequently starts the route guidance with
the address entered.
If you select No
the address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must
be confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles
with mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being turned off. After this time, the remote unlock-
ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlocking feature is avail-
able if the relevant mobile phone network is
available and a data connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Cen-
ter at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
You will be asked for your password.
XReturn to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center. Alternatively, the vehicle can be opened via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e
.g. for iPhone®,
Android)
To do this, you will need your identification
number and password.
Vehicle remote closing
The vehicle remote-closing feature can be
used when you have forgotten to lock the
vehicle and you are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may
be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely.
The vehicle remote closing feature is availa-
ble if the relevant mobile phone network is
available and a data connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Cen-
ter at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotelymessage appears in the
multifunction display.
Alternatively, the vehicle can be locked via:
Rthe Internet, under the "Owners Online"
section
Rthe telephone application (e .g. for iPhone®,
Android)
To do this, you will need your identification
number and password.
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Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of
assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center.
The Roadside Assistance Connected
message appears in the display. If the Vehicle
Health Check can be started, the Request
for Vehicle Diagnostics Received
Start vehicle diagnostics?message
appears in the display.
XPress the Yesbutton to confirm the mes-
sage.
XWhen the Vehicle Diagnostics
Please Start Ignitionmessage
appears: turn the SmartKey to position 2in
the ignition lock (
Ypage 147).
XIf the Please follow the instruc‐
tions received by phone and move
your vehicle to a safe position.
message appears: please follow the
instructions received by phone and move
your vehicle to a safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the
Vehicle
DiagnosticsActivemessage.
If you select Cancel
, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice
connection may be interrupted dur‐
ingdatatransfer)message appears. The
vehicle data can now be sent.
XPress the OKbutton to confirm the mes-
sage.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data...message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone.
Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Assistance Center. If a service is due, the dis-
play shows a message to this effect together
with information about any special offers at
your workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
288Features
Stowage and features