phone MERCEDES-BENZ E CLASS 2019 Service Manual

Thefollowing system information is transmitted:
RSoftwarerelease ofthe multimedia system
RSystem ID (anonymized)
The transfer ofthis data is usedtooptimize com‐munication betweenthevehicle andthe mobilephone.
Todothis, andtoassign severalvehiclestothemobile phone, avehicle identifier israndomlygenerated.
This has no connectiontothevehicle identifica‐tion number (VIN) and is deleted whenthe multi‐media system isreset (→page 267).
Thefollowing drivingstatus data is transmitted:
RTransmission position engaged
RDistinction between parking,standstill,roll‐ing and driving
RDay/night mode ofthe instrument cluster
The transfer ofthis data is usedtoalter howcontent is displayedtocorrespondtothe drivingsituation.
Thefollowing position data is transmitted:
RCoordinates
RSpeed
RCompass direction
RAcceleration direction
This datais only transferred whilethe navigationsystem is active in ordertoimproveit (e.g. so itcan continue functioning when in a tunnel).
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect providesthefollowingservices:
RAccident and breakdown management (mebutton)
RConcierge Service (whenthe service is acti‐vated), appointmentrequests or similar (mebutton)
RMercedes-Benz emergency call system (auto‐matic emergency call or SOS button)
The Mercedes-Benz Customer Center andtheMercedes-Benz emergency call center areavaila‐bleforyou aroundthe clock.
The me button andthe SOS button can befoundonthevehicle'soverhead control panel(→page313).
You can also callthe Mercedes-Benz CustomerCenter usingthe multimedia system(→page313).
Pleasenotethat Mercedes me connect is aMercedes-Benz service. In emergencies, alwayscallthe national emergency servicesfirst usingthestandard national emergency service phonenumbers. In emergencies,you can also usetheMercedes-Benz emergency call system(→page315).
Observethe conditions of usefor Mercedes meconnect andother services. These can beobtained inthe Mercedes me portal: https://me.secure.mercedes-benz.com
312Multimedia system

Callingthe Mercedes-Benz Customer Centerusing the multimedia system
Requirements:RYou haveaccesstoa GSM network.
RThe contract partner's GSM network cover‐age isavailable intherespectiveregion.
RThe ignition is switched on sothatvehicledata can be transferred automatically.
Multimedia system:
PhoneªContacts
CallMercedes me connect.The call is made.
Then,you can select a service and be con‐nectedtoa specialist atthe Mercedes-BenzCustomer Center.
Making a call viatheoverhead control panel
Requirements:RYou haveaccesstoa GSM network.
RThe contract partner's GSM network cover‐age isavailable intherespectiveregion.
RThe ignition is switched on sothatvehicledata can be transferred automatically.
1Service call button (me button)
2SOS button cover
3SOS button
Tomake a service call:press button1.
Tomake an emergency call:press SOSbutton cover2brieflytoopen.
Press and hold SOS button3for at leastone second.
If a service call is active, an emergency call canstill be triggered. This has priorityover allotheractive calls.
Service calls are only possible if a mobile phonenetwork isavailable.
Information aboutthe service call usingthemebuttonA calltothe Mercedes-Benz Customer Centerhas been initiated viathe me button intheover‐head control panel orthe multimedia system.
Intheevent of a breakdown,you willget sup‐port:
RAqualified Mercedes-Benztechnician pro‐vides breakdown assistance on site and/orthevehicle will betowedtothe nearestauthorized Mercedes-Benz Center.
You may bechargedforthese services.
Multimedia system313

Mercedes-Benz emergency call system
Information onthe Mercedes-Benz emer‐gency call systemYourvehicle is equipped withthe Mercedes-Benzemergency call system ("eCall"). Thisfeature canhelp savelives intheevent of an accident. eCallin nowayreplaces assistance provided fromdialing911.
The Mercedes-Benz emergency call system isavailablefor at leasttenyearsstarting fromthemanufacturing date.
Mercedes-Benz eCall only functions in areaswhere mobile phone coverageisavailable fromthe wireless service providers. Insufficient net‐workcoveragefromthe wireless service provid‐ers mayresult in an emergency call not beingtransmitted.
eCall is astandardfeature inyour Mercedes-Benzvehicle. In ordertofunction as intended,the systemrelies onthe transmission of datadetailed inthe "Mercedes-Benz emergency callsystem data transmission" sectionthatfollows(→page317).
Todisable eCall, a customer must visit anauthorized Mercedes-Benz Service departmenttodeactivatethevehicle's communication mod‐ule.
Deactivation ofthis module preventstheactivation of any and all Mercedes me con‐nect services. After the deactivation ofeCall, automatic emergency call and manualemergency call will not beavailable.
The ignition must be switched on before an auto‐matic emergency call can be made.
eCall is activated atthefactory.
eCall can be deactivatedbyan authorizedMercedes-Benz dealer. Please notethat intheeventownership ofthevehicle is trans‐ferredtoanotherowner in its deactivatedstate, eCall willremain deactivated unlessthe newowner visits an authorizedMercedes-Benz dealershiptoreactivatethesystem.
Overview ofthe Mercedes-Benz emergencycall systemeCall can helptoreducethe time between anaccident andthe arrival of emergency services
atthe site ofthe accident. It helps locate anaccident site in placesthat are difficulttoaccess. However,even if avehicle is equippedwith eCall,this does not meanthe system is ON.As such, eCall does notreplace dialing911 intheevent of an accident.
The emergency call can be made automatically(→page316) or manually (→page316). Onlymake emergency calls ifyou orothers are inneed ofrescue.
Only make emergency calls ifyou orothers arein need ofrescue. Do not make an emergencycall intheevent of a breakdown or a similar sit‐uation.
Displaysinthe media display:SOS READY: eCallavailable
SOS NOT READY:the ignition is not on or eCallis notavailable.
During an active emergency call,Sappearsinthe display.
You canfind more information ontheregionalavailability of eCall system at: http://www.mercedes-benz.com/connect_ecall.
Multimedia system315

Ifthere is a malfunction inthe emergencycall system (e.g. a malfunction withthespeaker, microphone, airbag, SOS button), acorresponding message appearsinthe mul‐tifunction display ofthe instrument cluster.
Triggering an automatic emergency call
RequirementsRThe ignition is switched on.
RThestarter battery is sufficientlycharged.
Ifrestraint systems such as airbags or Emer‐gencyTensioning Devices havebeen activatedafter an accident,the Mercedes-Benz emer‐gency call system may automatically initiate anemergency call.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
The SOS button intheoverhead control panelflashes untilthe emergency call isfinished.
It is not possibletoimmediately end an auto‐matic emergency call.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
If an emergency call has been initiated:
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center operator.
RBased onthe call,the operator decideswhether it is necessarytocallrescueteamsand/orthe policetothe accident site.
RIf novehicle occupant answers, an ambu‐lance is senttothevehicle immediately.
Triggering a manual emergency callPress and holdthe SOS button intheover‐head control panelfor at leastone second.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center service provider.
ROnthe basis ofthe call,the service providerdecides whether it is necessarytocallres‐cueteams and/orthe policetothe accidentsite.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
316Multimedia system

Deleting browser dataMultimedia system:
Con-
nectzBrowserZOptionsDelet
e Browser Data
Thefollowing options areavailable:
RAll
RCache
RCookies
REntered URLs
RForm Data
Select an option.
SelectYes.
Managing bookmarksMultimedia system:
ConnectzBrowserßBook-
marks
Selecting a bookmark
Select an entry.
Creating a bookmark
SelectAdd New Bookmark.
Enter a URL and a name.
Select¡.
Editing a bookmark
Highlight a bookmark.
Selectp.
SelectEdit.
Enter a URL and a name.
Select¡.
Deleting a bookmark
Highlight a bookmark.
Selectp.
SelectDelete.
SelectYes.
Closing the browserMultimedia system:
ConnectzBrowser
SelectåClose Browser.
Internetradio
Calling up Internetradio
Requirements:RThe Internetradio service is activated.
RThe datavolume isavailable.
Depending onthe country, datavolume mayneedtobe purchased.
RAfastInternet connectionfor data transmis‐sion free of interference.
The services are country-dependent.
For more information, consult an authorizedMercedes-Benz Center.
Multimedia system:
RadioÞRadio Source
SelectTuneIn Radio.The Internetradio display appears. The laststation setstarts playing.
The connectionquality depends onthe localmobile phonereception.
Multimedia system321

RLogin to TuneIn Account: log intoyourTuneIn user account.
RLog Out of Account: log out ofyourTuneInuser account.
Select an option.
Media
Audio mode
Information onthe audio mode
\nWARNINGRisk of distraction when han‐dling datastorage media
Ifyou handle a datastorage medium whiledriving,your attention is diverted fromthetraffic conditions. This could also causeyoutolose control ofthevehicle.
Only handle a datastorage mediumwhenthevehicle isstationary.
Permissiblefile systems:
RFAT32
RexFAT
RNTFS
Permissible datastorage medium:
RSD card
RUSBstorage device
RiPod®/iPhone®
RMTP devices
RBluetooth®audio equipment
Observethefollowing notes:
RThe multimedia system supports atotalof upto50,000files.
RDatastorage media upto2 TB are sup‐ported (32‑bit address space).
Supportedformats:
RMP3
RWMA
RAAC
RWAV
RFLAC
RALAC
Observethefollowing notes:
RDuetothe largevariety ofavailablemusicfilesregarding encoders, samplingrates and datarates, playback cannotalways be guaranteed.
RDuetothe widerange of USB devicesavailable onthe market, playback cannotbe guaranteedfor all USB devices.
RCopy-protected musicfiles or DRMencryptedfiles cannot be played back.
RMP3 playersmust support MediaTrans‐fer Protocol (MTP).
Multimedia system323

Activating/deactivating full-screen modeMultimedia system:
MediaàMedia Sources
Select a datastorage medium.Playable videofiles are played back.
Toactivate full-screen mode:selectFull Screen.
Todeactivate full-screen mode:pressthetouchpad.
Changing video settingsMultimedia system:
MediaZOptionsPicture Format
Thefollowing pictureformats areavailable:
RAutomatic
R16:9
R4:3
RZoom
Select a pictureformat.
Adjusting the brightness manuallyIftheAutomaticpictureformat is switched off,you can adjustthe brightnessyourself.
SelectBrightness.
Adjustthe brightness.
Media search
Startingthe media searchMultimedia system:
MediaªSearch
Depending onthe connected media sources andfiles,thefollowing categories are listed:
RCurrent Track List
RKeyword Search
RPlaylists
RArtists
RAlbums
RTracks
RFolders
RMusic Genres
RYear
RComposers
RVideos
RPodcasts(Apple®devices)
RAudiobooks(Apple®devices)
Select a category.
The categories areavailable as soon astheentire media content has beenread in andanalyzed.
Media Interface
Information aboutthe Media InterfaceMedia Interface is a universal interfacefortheconnection of mobile audio equipment. The mul‐timedia system has two USB ports. The USBports are located inthestowage compartmentunderthe armrest.
Supported devices
The Media Interface allowsyoutoconnectthefollowing datastorage media:
RiPod®
RiPhone®
RMP3 player
RUSB devices
330Multimedia system

Activating Bluetooth®audioMultimedia system:
MediaàMedia Sources
SelectáBluetooth Audio.The multimedia system activatesthe connec‐
ted Bluetooth®audio equipment.
Selectingthe media player on the Bluetooth®
audio deviceMultimedia system:
Mediaª
SelecttheBluetooth Audio Playerscategory.If multiple media playersare present onthe
Bluetooth®audio equipment a list appears.
Select a media player.Playbackstarts.
The function is not supportedbyeverymobile phone.
Searchingfor a music track on the Blue‐
tooth®audio deviceMultimedia system:
MediaàMedia SourcesáBlue-
tooth Audio
Selectª.
Select a category.A track listappears.
Select a track.
The function is onlyavailable whenthemobile phone andthe media player selectedonthe mobile phone supportthis function.
Switching Bluetooth®audio equipment viaNFC
Requirements:RObservethe notes on using NFC(→page 301).
RThe Bluetooth®audiooverview is displayed(→page 333).
Lightly pressthe NFC area onthe mobilephone (seethe manufacturer's operatinginstructions).Ifthe mobile phone has already been author‐
ized onthe multimedia system as Bluetooth®
audio equipment, it is now connected.
Ifthe mobile phone is authorized onthe mul‐
timedia system as Bluetooth®audio equip‐mentforthefirst time, it is connected afterconfirmingthe instructionsforthe mobilephone (seethe manufacturer's operatinginstructions).
Disconnecting Bluetooth®audio equipmentMultimedia system:
PhoneáMedia Sources
Selecttheisymbol inthe line ofthemobile phone.The disconnection ofthe mobile phonetakesplace without a confirmation prompt. Themobile phoneremains authorized inthe sys‐tem.
Multimedia system335

Multimedia system:
RadioÞRadio Source SiriusXM
RadioZOptions
SelectService Information.The service information screen appearsshowingtheradio ID andthe current sub‐scriptionstatus.
Establish atelephone connection.
Followthe servicestaff's instructions.The activation process maytakeupto tenminutes.
You can also havethe satellite service acti‐vated online.Todo so, please visit http://
www.siriusxm.com (USA) or http://www.siriusxm.ca (Canada).
Switching on satelliteradioMultimedia system:
RadioÞRadio Source
SelectSiriusXM Radio.
340Multimedia system

Thefollowing devices can be used inthevehiclewithoutrestrictions:
RTwo-wayradios with a maximum transmis‐sion output of upto100 mW
RTwo-wayradios with transmitter frequenciesinthe 380 -410 MHz frequency band and amaximum transmission output of upto2 W(trunkedradio system/Tetra)
RMobile phones (2G/3G/4G)
There are norestrictions when positioningtheantenna onthe outside ofthevehicleforthefol‐lowing frequency bands:
RTrunkedradio system/Tetra
R70 cm frequency band
R2G/3G/4G
Vehicle identification plate, VIN and enginenumber
Vehicle identification plate
Vehicle identification plate (USA only)
1Permissiblegrossweight
2Permissible front axle load
3Permissiblerear axle load
4Paint code
5VIN (vehicle identification number)
Technical data417