service MERCEDES-BENZ E CLASS 2019 Owners Manual

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Familiarizeyourself withthe con‐tents oftheOperator's Manualdirectly viathevehicle's multi‐media system (menu item "Vehi‐cle").Startwiththequickguide,discoveryourvehicle's highlightsor broadenyour knowledgewithuseful tips.
Hereyou canfind comprehen‐siveinformationabout operatingyourvehicle and about servicesandwarranties in printedform.
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Order no. P238 041413Partno. 238 5840505EditionC2019
E-ClassCoupe
Operator's Manual
Mercedes-Benz
Mercedes-Benz E-Class Coupe

Symbols........................................................5
Ataglance....................................................6Cockpit ........................................................... 6Warning and indicator lamps .......................... 8Overhead control panel ................................12Door control panel and seat adjustment .......14Emergencies and breakdowns ......................16
Digital Operator's Manual.........................18Calling upthe Digital Operator's Manual ......18
General notes.............................................19Protectingthe environment ..........................19Genuine Mercedes-Benz parts ......................19Operator's Manual ........................................20Service andvehicle operation .......................21Operating safety ...........................................22Declaration of conformityfor wirelessvehicle components .....................................23Diagnostics connection ................................24Qualified specialistworkshop ....................... 25Correct use ofthevehicle ............................25
Problems withyourvehicle ........................... 25Reporting safety defects ...............................26LimitedWarranty .......................................... 26QR codeforrescue card ...............................26Datastorage .................................................26Copyright ...................................................... 30
Occupant safety.........................................31Restraint system ...........................................31Seat belts ..................................................... 33Airbags ......................................................... 39
PRE-SAFE®system ....................................... 46Safely transportingchildren inthevehi‐cle .................................................................47Notes on pets inthevehicle ..........................61
Opening and closing..................................62SmartKey...................................................... 62Doors ............................................................67Trunk ............................................................ 70Roller sun blinds ...........................................76Side windows...............................................77Sliding sunroof ..............................................81Anti-theft protection .....................................86
Seats andstowing.....................................88Notes onthe correct driver's seat posi‐tion ............................................................... 88Seats ............................................................ 89Steering wheel ..............................................98Easy entry andexitfeature .........................100Operatingthe memory function ..................101Stowage areas ............................................102Cup holder ...................................................111Ashtrayand cigarettelighter .......................112Sockets .......................................................11 3Wirelesscharging ofthe mobile phoneand connection withtheexterior antenna ...11 4Installing andremovingthefloor mats ........11 5
Light and visibility....................................117Exterior lighting ...........................................11 7Interior lighting ...........................................12 2Windshield wiper and windshieldwashersystem ........................................................12 3Mirrors........................................................12 6Operatingthe sun visors .............................12 9Area permeabletoradiowaves onthewindshield ..................................................13 0
2Contents

Infraredreflective windshield function ........13 0
Climate control.........................................131Overview of climate control systems ..........131Operatingthe climate control system .........13 2
Driving and parking.................................13 8Driving ........................................................13 8DYNAMIC SELECT switch ............................148Automatic transmission ..............................15 0Function ofthe 4MATIC ..............................154Refueling ....................................................154Parking .......................................................156Driving and driving safety systems .............165Vehicletowing instructions .........................218
Instrument Display and on-boardcomputer...................................................219Instrument Displayoverview .......................219Overview ofthe buttons onthesteeringwheel ..........................................................220Operatingthe on-board computer .............. 221Settingthe design ...................................... 222
Settingthe additionalvaluerange .............. 222Overview of displays onthe multifunc‐tion display .................................................223Adjustingthe instrument lighting ................224Menus and submenus ................................. 224Head-up Display .......................................... 231
Voice Control System..............................233Notes on operating safety .......................... 233Operation ................................................... 233UsingtheVoice Control System effec‐tively ........................................................... 235Essentialvoice commands .........................235
Multimedia system..................................248Overview and operation ..............................24 8System settings .......................................... 257Fit & Healthy............................................... 268Navigation ..................................................270Telephone ...................................................295Online and Internet functions ......................317Media ......................................................... 323Radio .......................................................... 336Sound .........................................................344
Maintenance and care.............................347ASSYST PLUS service interval display .........347Engine compartment .................................. 348Cleaning and care ....................................... 355
Breakdown assistance............................364Emergency ..................................................364Flat tire ....................................................... 364Battery (vehicle) .........................................370Towstarting ortowingaway.......................375Electrical fuses ........................................... 380
Wheels and tires......................................384Notes on noise or unusual handlingchar‐acteristics ...................................................384Notes onregularlyinspecting wheels andtires ............................................................ 384Notes on snowchains ................................ 385Tirepressure .............................................. 386Loadingthevehicle .................................... 393Tirelabeling ................................................ 397Definition oftermsfor tires and loading ..... 402Changing a wheel ....................................... 405
Contents3

1Sun visors→12 9
2=Switchesthe left-handreading lampon/off
→12 2
33Switchesthe automatic light controlon/off
→12 2
4SOS emergency call system (Mercedes-Benzemergency call system)
→315
5JSwitchesthe front interior lightingon/off
→12 2
6BSwitchestherear interior lightingon/off
→12 2
7=Switchestheright-handreading lampon/off
→12 2
8Service call button (Mercedes me connect)→312
9Eyeglasses compartment→104
AWOpens/closesthe panoramic slidingsunroof
→81
Opens/closestheroller sunblinds→81
BInsiderearview mirror→127
Ataglance – Overhead control panel13

Protectingthe environment
ENVIRONMENTALNOTEEnvironmentaldamageduetooperating conditions andpersonal drivingstyle
The pollutant emission ofyourvehicle isdirectlyrelatedtothewayyou operateyourvehicle.
Helptoprotectthe environmentbyoperatingyourvehicle in an environmentallyresponsi‐ble manner. Please observethefollowingrec‐ommendations on operating conditions andpersonal drivingstyle.
Operating conditions:
Make surethatthe tire pressure is cor‐rect.
Do not carryany unnecessaryweight(e.g.roof luggageracks onceyou nolonger needthem).
Adheretothe service intervals.Aregularly servicedvehicle will contrib‐utetoenvironmental protection.
Always havemaintenanceworkcarriedout at aqualified specialistworkshop.
Personal drivingstyle:
Do not depressthe accelerator pedalwhenstartingthe engine.
Do notwarmupthe engine whilethevehicle isstationary.
Drive carefully and maintain a suitabledistance fromthevehicle in front.
Avoid frequent, sudden accelerationand braking.
Changegear in good time and use eachgear onlyupto

NOTEImpairment ofthe operating effi‐ciency oftherestraint systems frominstalling accessory parts or fromrepairsorwelding
Airbags and EmergencyTensioning Devices,aswell as control units and sensorsfortherestraint systems, may be installed inthefol‐lowing areas ofyourvehicle:
RDoors
RDoor pillars
RDoor sills
RSeats
RCockpit
RInstrument cluster
RCenter console
RLateralroof frame
Do not install accessory parts such asaudio systems inthese areas.
Do not carryoutrepairs orwelding.
Haveaftermarket installation of acces‐sories carried out at aqualified special‐istworkshop.
You could jeopardizethe operating safety ofyourvehicle ifyou use parts, tires and wheels aswellas accessoriesrelevanttosafety which havenotbeen approvedbyMercedes-Benz. Safety-rele‐vant systems, e.g.the brake system, may mal‐function. Only use Mercedes-Benz GenuinePartsor parts of equalquality.Only use tires, wheelsand accessoriesthat havebeen specificallyapprovedforyourvehicle model.
Mercedes-Benz GenuineParts are subjecttostrictquality control. Each part has been spe‐cially developed, manufactured or selectedforMercedes-Benzvehicles andfine-tunedforthem.Therefore, only Mercedes-Benz GenuinePartsshould be used.
Morethan 300,000 different Mercedes-BenzGenuineParts areavailablefor Mercedes-Benzmodels.
All authorized Mercedes-Benz Centers maintaina supply of Mercedes-Benz GenuinePartsfor
necessaryservice andrepairwork. In addition,strategically located parts delivery centers pro‐videforquick andreliable parts service.
Always specifythevehicle identification number(VIN) (→page417) when ordering Mercedes-Benz GenuineParts.
Operator's Manual
This Operator's Manual describes all models andallstandard and optional equipmentavailableforyourvehicle atthe time ofthis Operator's Man‐ual goingtopress. Country-specific differencesare possible. Notethatyourvehicle may not beequipped with allfeatures described. This is alsothe casefor systems and functionsrelevanttosafety.Therefore,the equipment onyourvehiclemay differ fromthat inthe descriptions and illus‐trations.
The original purchase agreementforyourvehiclecontains a list of all ofthe systems inyourvehi‐cle.
Shouldyou haveanyquestions concerningequipment and operation, please consult anauthorized Mercedes-Benz Center.
20General notes

The Operator's Manual and Maintenance Bookletare important documents and should bekeptinthevehicle.
Service andvehicle operation
Vehicle operation outsidethe USA or Canada
Whenyou are abroad withyourvehicle, observethefollowing points:
Rservice points orreplacement parts may notbeavailable immediately.
Runleaded fuel may not beavailableforvehi‐cles with a catalytic converter. Leaded fuelmay cause damagetothe catalytic converter.
Rthe fuel may haveanextremely low octanenumber.Unsuitable fuel can cause enginedamage.
Some Mercedes-Benz models areavailable inEuropethrough our European Delivery Program.For more information, please consult an author‐ized Mercedes‑Benz service center, or writetoone ofthefollowing address:
inthe USA:
Mercedes-Benz USA,LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
in Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
Maintenance
Your customer advisor confirmsthe service inthe servicereport.
Roadside Assistance
The Mercedes-BenzRoadside Assistance Pro‐gram offerstechnical help inthe case of abreakdown.Your callstothetoll-freeRoadsideAssistance Hotline are answeredbyour agents24hours a day,365 daysayear.
1-800-FOR-MERCedes (1-800-367-6372)(USA)
1-800-387-0100(Canada)
You canfind further information intheMercedes-BenzRoadside Assistance Programbrochure(USA) orthe "Roadside Assistance"section inthe maintenance andwarranty infor‐mation booklet (Canada).You willfind bothinthevehicle documentwallet.
Change of address orchange ofownership
Intheevent of achange of address, please sendusthe "Notification of addresschange" intheService and Guarantee booklet or simply calltheMercedes-Benz Customer Assistance Center(USA) onthe hotline number1-800-FOR-MERCedes (1-800-367-6372)or Cus‐tomer Service (Canada) on 1-800-387-0100.Wecanthenreachyou in a timelyfashion, if neces‐sary.
Ifyou sellyour Mercedes, please leaveall litera‐ture inthevehicle sothat it isavailabletothenextowner. Ifyou havepurchased a usedvehi‐cle, please send usthe "Notice of Purchase ofUsed Car" inthe Service and Guarantee bookletor simply callthe Mercedes-Benz Customer
General notes21

Assistance Center (USA) atthe hotline number1-800-FOR-MERCedes (1-800-367-6372)or Cus‐tomer Service (Canada) at 1-800-387-0100.
Operating safety
\nWARNINGRisk of accident duetomal‐functions or systemfailures
Ifyou do not havethe prescribed service/maintenanceworkor anyrequiredrepairscarried out,this couldresult in malfunctionsor systemfailures.
Always havethe prescribed service/maintenanceworkaswell anyrequiredrepairs carried out at aqualified spe‐cialistworkshop.
\nWARNINGRisk of accident or injuryduetoincorrect modifications on electroniccomponent parts
Modification of electronic components,theirsoftware or wiring could impairtheir function
and/orthe function ofother networked com‐ponent parts. In particular, systemsrelevanttosafety could also be affected.
As aresult,these may no longer functionproperlyand/or jeopardizethe operatingsafety ofthevehicle.
Nevertamper withthe wiring and elec‐tronic component parts ortheir soft‐ware.
You should haveallworkon electricaland electronic components carried outat aqualified specialistworkshop.
Observethe "On-board electronics" section in"Technical data".
\nWARNINGRisk offireduetoflammablematerials on hot parts oftheexhaustsystem
Flammable material such as leaves, grass ortwigs may ignite iftheycome into contactwithhot parts oftheexhaust system.
When driving on unpavedroads or off-road,regularlycheckthevehicle under‐side.
Removetrapped plants orotherflam‐mable material.
Ifthere is damage, consult aqualifiedspecialistworkshop immediately.
NOTEDamagetothevehicle
Inthefollowing situations, in particular,thereis arisk of damagetothevehicle:
RThevehicle becomes grounded, e.g. on ahigh curb or an unpavedroad
RThevehicle is driventoofastover anobstacle, e.g. a curb, speed bumpor pot‐hole
RA heavy objectstrikesthe underbody orchassis components
In situations such asthis,the body,theunderbody,chassis components, wheels ortires could be damaged withoutthe damagebeing visible. Components damaged inthis
22General notes

Connecting equipmenttothe diagnostics con‐nection can leadtoemissions monitoring infor‐mation beingreset,forexample. This may leadtothevehiclefailingtomeettherequirements ofthe next emissions inspection duringthe maininspection.
Qualified specialistworkshop
An authorized Mercedes-Benz Center is aquali‐fied specialistworkshop. It hasthe necessaryspecial skills,tools andqualificationstocor‐rectly carryouttheworkrequired onyourvehi‐cle. This particularlyappliestosafety-relevantworks.
Always havethefollowingworkcarried out onyourvehicle at aqualified specialistworkshop:
RSafety-relevantwork
RService and maintenancework
RRepairwork
RModifications aswell as installations andconversions
RWorkon electronic components
RVehicles with 48 V on-board electricalsystem (EQ boosttechnology):workonhighvoltage components ofthe 48 V on-board electrical system
Mercedes‑Benzrecommends a Mercedes‑Benzservice center.
Correct use ofthevehicle
Ifyouremoveanywarningstickers,you orotherscouldfailtorecognize certain dangers. Leavewarningstickersin position.
Observethefollowing information in particularwhen drivingyourvehicle:
Rthe safety notes inthis manual
Rtechnical dataforthevehicle
Rtrafficrules andregulations
Rlawsand safetystandards pertainingtomotorvehicles
Problems withyourvehicle
Ifyou shouldexperience a problem withyourvehicle, particularly onethatyou believemayaffect its safe operation,weurgeyoutocontactan authorized Mercedes-Benz Center immedi‐atelytohavethe problem diagnosed andrecti‐fied. Ifthe problem is notresolvedto your satis‐faction, please discussthe problem again withan authorized Mercedes-Benz Center or, if nec‐essary,contact us at one ofthefollowingaddresses:
Inthe USA:
Mercedes-Benz USA,LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
CustomerRelations Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
General notes25

Reporting safety defects
USA only:Thefollowingtext is published asrequired ofmanufacturers underTitle 49, Code ofU.S.Fed‐eralRegulations,Part575 pursuanttothe"NationalTraffic and MotorVehicle SafetyAct of1966".
Ifyou believethatyourvehicle has a defectwhich could cause a crash or could cause injuryor death,you should immediately informtheNational HighwayTraffic SafetyAdministration(NHTSA) in additiontonotifying Mercedes-BenzUSA,LLC.
If NHTSAreceives similar complaints, it mayopen an investigation, and if itfindsthat a safetydefectexists in agroup ofvehicles, it may orderarecall andremedy campaign. However,NHTSAcannot become involved in individual problemsbetweenyou,your dealer, or Mercedes-BenzUSA,LLC.
Tocontact NHTSA,you may calltheVehicleSafety Hotlinetoll-free at 1-888-327-4236(TTY:1-800-424-9153) (insidethe USA); gotohttp://www.safercar.gov; or writeto:Adminis‐
trator, NHTSA, 400 SeventhStreet,SW.,Wash‐ington, DC 20590, USA.
Further information onvehicle safety can befound at: http://www.safercar.gov
LimitedWarranty
NOTEDamagetothevehicle arisingfrom violation ofthese operating instruc‐tions.
Damagetothevehicle can arise from viola‐tion ofthese operating instructions.
This damage is not covered eitherbytheMercedes-Benz impliedwarranty orbytheNew‑ or Used-VehicleWarranty.
Followthe instructions inthese operat‐ing instructions on proper operation ofyourvehicle aswell as on possiblevehi‐cle damage.
QR codeforrescue card
The QR code is secured inthe fuelfillerflap andonthe opposite side onthe B-pillar. Intheeventof an accident,rescue services can usethe QRcodetoquicklyfindthe appropriaterescue cardforyourvehicle. The currentrescue card con‐tainsthe most important information aboutyourvehicle in a compactform, e.g.therouting oftheelectric lines.
Further information can be obtained at http://www.mercedes-benz.de/qr-code.
Datastorage
Electronic control units
Electronic control units are installed inyourvehi‐cle. Some ofthese are necessaryforthe safeoperation ofyourvehicle, while some assistyouwhen driving (driver assistance systems). Inaddition,yourvehicle provides comfortandentertainment functions, which are also madepossiblebyelectronic control units.
Electronic control units contain datamemorieswhichcantemporarily or permanentlystore
26General notes