service position MERCEDES-BENZ E CLASS 2019 Owners Manual

Connecting equipmenttothe diagnostics con‐nection can leadtoemissions monitoring infor‐mation beingreset,forexample. This may leadtothevehiclefailingtomeettherequirements ofthe next emissions inspection duringthe maininspection.
Qualified specialistworkshop
An authorized Mercedes-Benz Center is aquali‐fied specialistworkshop. It hasthe necessaryspecial skills,tools andqualificationstocor‐rectly carryouttheworkrequired onyourvehi‐cle. This particularlyappliestosafety-relevantworks.
Always havethefollowingworkcarried out onyourvehicle at aqualified specialistworkshop:
RSafety-relevantwork
RService and maintenancework
RRepairwork
RModifications aswell as installations andconversions
RWorkon electronic components
RVehicles with 48 V on-board electricalsystem (EQ boosttechnology):workonhighvoltage components ofthe 48 V on-board electrical system
Mercedes‑Benzrecommends a Mercedes‑Benzservice center.
Correct use ofthevehicle
Ifyouremoveanywarningstickers,you orotherscouldfailtorecognize certain dangers. Leavewarningstickersin position.
Observethefollowing information in particularwhen drivingyourvehicle:
Rthe safety notes inthis manual
Rtechnical dataforthevehicle
Rtrafficrules andregulations
Rlawsand safetystandards pertainingtomotorvehicles
Problems withyourvehicle
Ifyou shouldexperience a problem withyourvehicle, particularly onethatyou believemayaffect its safe operation,weurgeyoutocontactan authorized Mercedes-Benz Center immedi‐atelytohavethe problem diagnosed andrecti‐fied. Ifthe problem is notresolvedto your satis‐faction, please discussthe problem again withan authorized Mercedes-Benz Center or, if nec‐essary,contact us at one ofthefollowingaddresses:
Inthe USA:
Mercedes-Benz USA,LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
CustomerRelations Department
98VanderhoofAvenue
Toronto, Ontario M4G 4C9
General notes25

You canstore orchange convenience settings/individualization inthevehicle at any time.
Depending onthe equipment,this includes,forexample:
Rsettingsforthe seat andsteering wheel posi‐tions
Rsuspension and climate control settings
Rcustomizations such as interior lighting
Ifyourvehicle is accordingly equipped,you canconnectyour smartphone or another mobile enddevicetothevehicle.You can controlthisbymeans ofthe control elements integrated inthevehicle. Images and audio fromthe smartphonecan be output viathe multimedia system. Cer‐tain information is simultaneously transferredtoyour smartphone.
Depending onthe type of integration,this caninclude:
Rgeneralvehicle data
Rposition data
This allowsyoutouse selected apps onyoursmartphone, such as navigation or music play‐
back.There is no further interaction betweenthesmartphone andthevehicle; in particular,vehi‐cle data is not directly accessible. Which type offurther data processing occurs is determinedbythe provider ofthe specific app used. Which set‐tingsyou can make, if any,depends onthe spe‐cific app andthe operating system ofyoursmartphone.
Online services
Wireless network connectionIfyourvehicle has a wireless network connec‐tion, it enables datatobeexchanged betweenyourvehicle and additional systems. The wire‐less network connection is enabled viathevehi‐cle's transmission andreception unit or via con‐nected mobile end devices (e.g. smartphones).Online functions can be used viathe wirelessnetwork connection. This includes online serv‐ices and applications/apps providedbythe man‐ufacturer orother providers.
Manufacturer's servicesRegarding online services ofthe manufacturer,the individual functions are describedbythe
manufacturer in a suitable place (e.g. Operator'sManual,website ofthe manufacturer) along withtherelevant dataprotection information.Per‐sonal data may be usedforthe provision ofonline services. Data isexchanged via a secureconnection, e.g.the manufacturer's designatedIT systems.Personal data is collected, pro‐cessed and used viathe provision of servicesexclusively onthe basis of legal permissions orwith prior consent.
The services and functions (sometimes subjecttoafee) can usually be activated or deactivated.In some cases,this also appliestothe entirevehicle's data connection. Thisexcludes, in par‐ticular, legally prescribed functions and services.
Third party servicesIf it is possibletouse online services fromotherproviders,these services are subjecttothe dataprotection andterms of use oftheresponsibleprovider. The manufacturer has no influence onthe contentexchanged.
Please inquire,therefore, aboutthe type, scopeand purpose ofthe collection and use of per‐
28General notes

RThe fueltank is sufficientlyfilled.
Startingthevehicle
\nWARNINGRisk of crushing or entrap‐ment duetounintentionalstarting oftheengine
Limbs could be crushed or trapped iftheengine isstarted unintentionally duringservice or maintenancework.
Always securethe engine against unin‐tentionalstarting before carrying outmaintenance orrepairwork.
Requirements:RParkposition]is selected.
RThe anti-theft alarm system is not activated.
RThe panic alarm is not activated.
RThe hazardwarning lights are switched off.
RThe hood is closed.
RThe doors are closed and locked.
RThe windowsand sliding sunroof are closed.
Startthevehicle usingthe smartphone:
RAftereveryvehiclestart,the enginerunsforten minutes.
RYou can carryout a maximum of two consec‐utivestarting attempts. Thevehicle must bestarted once withthe SmartKeybefore tryingtostartthevehicle again withthe smart‐phone.
RYou canstopthevehicle again at any time.
RFurther information can befound inthesmartphone app.
Securingthe engine againststarting beforecarrying out maintenance orrepairwork:Switch onthe hazardwarning lights.
or
Unlockthe doors.
or
Open a side window orthe sliding sunroof.
Breaking-in notes
Mercedes-AMGvehicles:observethe notes inthe Supplement. Otherwise,you mayfailtorec‐ognize dangers.
Topreservethe engine duringthefirst1,000 miles (1,500 km):
RDrive atvaryingroad speeds and enginespeeds.
RDrivethevehicle in drive programAor;.
RChangegear beforethetachometer needle is

On uphill or downhill gradients, turnthe frontwheels sothatthevehiclerollstowardsthecurb if itstarts moving.
Applythe electric parking brake.
Engagetransmission position]in astation‐aryvehicle withthe brake pedal applied(→page151).
Switch offthe engine andthe ignitionbypressing button1.
Releasethe service brake slowly.
Get out ofthevehicle and lock it.
Whenyou parkthevehicle,you canstilloperatethe side windowsandthe panoramicsliding sunrooffor approximatelyfiveminutes ifthe driver's door is closed.
Garage door opener
Programming buttonsfor thegaragedooropener
\nWARNINGRisk of injurywhen openingor closing a door withthegaragedooropener
Whenyou operate or programthe door withthe integratedgaragedoor opener, people intherange of movement ofthe door maybecome trapped orstruckbythe door.
When usingthe integratedgaragedooropener, always make surethat nobodyis withintherange of movement ofthedoor.
Only operatethefollowing doors usingthegaragedoor opener:
RDoors with a safetystop andreversingfea‐ture.
RDoors which conformtothe currentU.S.safetystandards.
Requirements:RThevehicle has been parked outsidethegarageor outsidetherange of movement ofthe door.
RThe engine is switched off.
RThe ignition is switched on.
Thegaragedoor opener function is alwaysavailable whenthe ignition is switched on.
15 8Driving and parking

Switchingthe automaticgasstation searchon/offMultimedia system:
NavigationZOptions
SwitchReserve Fuelonsor offS.Switched ons: whenthe fuelreservelevelisreached, a promptappears asking whetheryouwanttostart searchingforgasstations.
Using automaticgasstation search
Requirements:The automaticgasstation searchis activateds(→page 281).
The promptReserve Fuel Do you want to start asearch for surrounding gas stations?appears.
SelectYes.The automaticgasstation searchbegins. Theavailablegasstations alongtheroute or inthe vicinity are displayed.
Selectthegasstation.Whenthere is noroute,thegasstation is setasthe destination.
or
Whenthere is aroute,thegasstation is setasthe next intermediate destination.
Startingthe automatic servicestationsearch
Requirements:RATTENTION ASSIST andtheSuggest RestAreafunction are activated (→page210).
Driving situationTheATTENTION ASSIST Do you want to searchfor a rest area?messageis shown.
SelectYes.The servicestation search starts. Theavaila‐ble servicestations alongtheroute or inthevicinity ofthevehicle's current position aredisplayed.
Selectthe servicestation.The servicestation address is displayed.Ifroute guidance is not active, selectStartRoute Guidance.The selected servicestation is set as a desti‐nation.Route guidance begins.
or
Ifroute guidance is active, selectStart NewRoute GuidanceorSet as Next Way Point.Start New Route Guidance:the selectedservicestation is set as a new destination.The previous destination and all intermediatedestinations are deleted.Route guidancetothe servicestation begins.
Set as Next Way Point:the selected servicestation is set asthe next intermediate desti‐nation.Route guidance begins.
Route guidance
Notes onroute guidance
\nWARNINGRisk of distraction from oper‐ating integrated communication equip‐ment whilethevehicle is in motion
Ifyou operate communication equipmentintegrated inthevehicle when driving,youwill be distracted fromthe traffic situation.This could also causeyoutolose control ofthevehicle.
Multimedia system281

Received destinations are saved inthe previ‐ous destinations.
A promptappears onthe media display.
A destination has beenreceived withoutpicture information:selectYes.
Ifroute guidance is not active, selectStartRoute Guidance.Theroutetothe destination is calculated.The map shows theroute.Route guidancethen begins.
or
Ifroute guidance is active, selectStart NewRoute GuidanceorSet as Next Way Point.Start New Route Guidance:thereceived des‐tination address is set as a new destination.The previous destinations and intermediatedestinations are deleted.Route guidancetothe new destination begins.
Set as Next Way Point:thereceived destina‐tion address is set asthe next intermediatedestination.Route guidance begins.
A destination has beenreceived with pic‐tureinformation:selectStart Route Guid-ance.Route guidancestarts.
Route guidance with current trafficreports
Traffic informationoverviewTrafficreports arereceived using LiveTrafficInformation and are usedforroute guidance.
This service is unavailable in some countries.
There may be differences betweenthe trafficreportsreceived andthe actualroad andtraffic conditions.
Important information on LiveTraffic Informa‐tion:
RCurrent trafficreports arereceived viatheInternet connection.
RThe traffic situation is updated at short,regu‐lar intervals.
RThestatus ofthe service subscription can bedisplayed (→page 287).
Information onthevehicle's position isregularlysenttoDaimlerAG. The datais immediatelyren‐dered anonymousbyDaimlerAGandforwardedtothe traffic data provider. Usingthis data, traf‐ficreportsrelevanttothevehicle's position aresenttothevehicle. Thevehicle acts as a sensorfortheflowof traffic and helpstoimprovethequality ofthe trafficreports.
Ifyou do notwanttotransmitthevehicle posi‐tion,you havethefollowing options:
RYou switchoffthe transmission ofthevehicleposition (→page 259).
RYou havethe service deactivated at anauthorized Mercedes-Benz Center.
Displaying subscription information
Requirements:RThevehicle is equipped with LiveTrafficInformation.
Multimedia system287

For automatic map updatesAutomaticOnline Updatemust be activated inthe sys‐tem settings (→page 266).
Rthe manual map update updates map datafor several or allregions.
Further information onthe online map update isavailable at an authorized Mercedes-Benz Centeror at http://www.mercedes.me.
Further information on updates: http://manuals.daimler.com/baix/cars/connectme/en_GB/index.html.
Overview of map dataYourvehicle is supplied with map data atthefac‐tory. Depending onthe country, map dataforyourregion is either pre-installed orthe mapdata is supplied on a datastorage medium.
Ifthe map data onyourvehicle has been instal‐led atthefactory andyou wishtoreinstall it,youdo not needtoenterthe activation code.
For map datathatyou havepurchased intheformof a datastorage medium,you must enterthe accompanying activation code.
Ifyou savethe map data on a datastoragemedium withthe online map update service,no entryisrequired. The activation code isstored onthe datastorage medium duringthe downloading process.
Observethefollowing when enteringthe activa‐tion code:
RThe activation code can be usedfor onevehi‐cle
RThe activation code is not transferable
RThe activation code has six digits
Intheevent ofthefollowing problems, pleasecontact an authorized Mercedes-Benz Center:
RThe multimedia system does not accepttheactivation code
RYou havelostthe activation code
Displayingthe compassMultimedia system:
NavigationÀRoute and Position
SelectCompass.
The compass display showsthefollowinginformation:
Rthe current direction of travel with bear‐ing (360°format) and compass direction
Rlongitude and latitude coordinates indegrees, minutes and seconds
Rheight (rounded)
Rnumber of GPS satellites from which asignal can bereceived
Settingthe map scale automaticallyMultimedia system:
NavigationZOptions
The map scale is set automatically depending onyour driving speed.
For journeysin cities with detailed city models, amap view fromthe driver's perspective is used.
SwitchAuto Zoomonsor offS.
294Multimedia system

Thefollowing system information is transmitted:
RSoftwarerelease ofthe multimedia system
RSystem ID (anonymized)
The transfer ofthis data is usedtooptimize com‐munication betweenthevehicle andthe mobilephone.
Todothis, andtoassign severalvehiclestothemobile phone, avehicle identifier israndomlygenerated.
This has no connectiontothevehicle identifica‐tion number (VIN) and is deleted whenthe multi‐media system isreset (→page 267).
Thefollowing drivingstatus data is transmitted:
RTransmission position engaged
RDistinction between parking,standstill,roll‐ing and driving
RDay/night mode ofthe instrument cluster
The transfer ofthis data is usedtoalter howcontent is displayedtocorrespondtothe drivingsituation.
Thefollowing position data is transmitted:
RCoordinates
RSpeed
RCompass direction
RAcceleration direction
This datais only transferred whilethe navigationsystem is active in ordertoimproveit (e.g. so itcan continue functioning when in a tunnel).
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect providesthefollowingservices:
RAccident and breakdown management (mebutton)
RConcierge Service (whenthe service is acti‐vated), appointmentrequests or similar (mebutton)
RMercedes-Benz emergency call system (auto‐matic emergency call or SOS button)
The Mercedes-Benz Customer Center andtheMercedes-Benz emergency call center areavaila‐bleforyou aroundthe clock.
The me button andthe SOS button can befoundonthevehicle'soverhead control panel(→page313).
You can also callthe Mercedes-Benz CustomerCenter usingthe multimedia system(→page313).
Pleasenotethat Mercedes me connect is aMercedes-Benz service. In emergencies, alwayscallthe national emergency servicesfirst usingthestandard national emergency service phonenumbers. In emergencies,you can also usetheMercedes-Benz emergency call system(→page315).
Observethe conditions of usefor Mercedes meconnect andother services. These can beobtained inthe Mercedes me portal: https://me.secure.mercedes-benz.com
312Multimedia system

Ifthere is a malfunction inthe emergencycall system (e.g. a malfunction withthespeaker, microphone, airbag, SOS button), acorresponding message appearsinthe mul‐tifunction display ofthe instrument cluster.
Triggering an automatic emergency call
RequirementsRThe ignition is switched on.
RThestarter battery is sufficientlycharged.
Ifrestraint systems such as airbags or Emer‐gencyTensioning Devices havebeen activatedafter an accident,the Mercedes-Benz emer‐gency call system may automatically initiate anemergency call.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
The SOS button intheoverhead control panelflashes untilthe emergency call isfinished.
It is not possibletoimmediately end an auto‐matic emergency call.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
If an emergency call has been initiated:
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center operator.
RBased onthe call,the operator decideswhether it is necessarytocallrescueteamsand/orthe policetothe accident site.
RIf novehicle occupant answers, an ambu‐lance is senttothevehicle immediately.
Triggering a manual emergency callPress and holdthe SOS button intheover‐head control panelfor at leastone second.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center service provider.
ROnthe basis ofthe call,the service providerdecides whether it is necessarytocallres‐cueteams and/orthe policetothe accidentsite.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
316Multimedia system

Rfrequent operation in mountainousterrain oron poorroad surfaces
Rwhenthe engine is often leftidlingfor longperiods
Roperation in particularly dusty conditionsand/or if air-recirculation mode is frequentlyused
Inthese or similar operating conditions, havetheinterior airfilter, engine air cleaner, engine oiland oilfilteretc.changed more frequently. Thetires must bechecked more frequently ifthevehicle is operated under increased loads.Fur‐ther information can be obtained at aqualifiedspecialistworkshop.
Battery disconnection periods
The ASSYST PLUS service interval displaycan only calculatethe service due datewhenthe batteryis connected.
Notedownthe service due date displayed onthe instrument display before disconnectingthe battery (→page 347).
Engine compartment
Active hood (pedestrian protection)
Operation ofthe active hood (pedestrian pro‐tection)In certain accident situations,therisk of injurytopedestrians can bereducedbythe actuationofthe active hood. Therear area ofthe hood israisedbyapproximately 3 in (85 mm).
Forthe drivetotheworkshop,resetthe trig‐gered active hoodyourself. Afterthe active hoodhas been triggered, pedestrian protection maybe limited.
Aqualified specialistworkshop mustre-instatethe full functionality ofthe active hood.
The active hood is notavailable in all countries.
Resettingthe active hood
\nWARNINGRisk of burns from hot com‐ponent parts inthe engine compartment
Certain components inthe engine compart‐ment can beveryhot, e.g.the engine,theradiator and parts oftheexhaust system.
Allowthe enginetocool down and onlytouch component parts described inthefollowing.
Withyour handflat, push down active hood1inthe area aroundthe hinges on bothsides (arrows).The hood must engage in position.
Ifthe active hood can beraised slightly attherear inthe area ofthe hinges,repeatthestep until it engages correctly.
348Maintenance and care