MERCEDES-BENZ EQA SUV 2022 Owners Manual

Telephone menu overview
1
Bluetooth n
de vice name of the currently con-
nected mobile phone/of the mobile phone
2 Bluetooth n
de
vice name of the currently con-
nected mobile phone/of the mobile phone
(two phone mode)
3 Battery status of the connected mobile phone
4 Signal strength of the mobile phone network
5 Options 6
Device manager
7 Messages
8 Numerical pad
9 Contact search Telephony operating modes overview
Depending on y

our equipment, the following tel-
ephony operating modes are available:
= A mobile phone is connected to the multime-
dia system via Bluetooth n
. 278
MBUX multimedia system

=
T wo mobile phones are connected with the
multimedia system via Bluetooth n
(two phone
mode).
- You can use all the functions of the multi-
media system with the mobile phone in the
foreground.
- You can receive incoming calls and mes-
sages with the mobile phone in the back-
ground.
You can interchange the mobile phone in
the foreground and background.
Connecting a mobile phone
Requirements:
= Bluetooth n
is activated on the mobile phone
(see the manufacturer's operating instruc-
tions).
= Bluetooth n
is activated on the multimedia sys-
tem. Multimedia system:
4 © 5
Phone
Sear
ching for a mobile phone 
Select

1
me button for service or information calls
2 SOS button cover
3 SOS button (emergency call system)
Making a Mercedes me call 
Press me button 1. Making an emergency call 
To open the cover of SOS button 2 , pr ess it
brieOy. 
Press and hold SOS button 3 f
or at least one
second.
If a Mercedes me call is active, an emergency call
can s
till be triggered. This has priority over all
other active calls.
Information about the Mercedes me call
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead
control panel or the multimedia system
(  page 279).
Using the voice dialogue system you access the
desired service:
= Accident and Breakdown Management
= Mercedes-Benz Customer Centre for general
information about the vehicle
You can Nnd information on the following topics:
= Activation of Mercedes me connect
= Operating the vehicle =
N
earest Mercedes-Benz service centre
= Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre ( page 282).
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements: = Access to a mobile phone network is available.
= The contract partner's mobile network cover-
age is available in the respective region.
= The vehicle must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system: 4 © 5
Phone 5
g 
Call Mercedes me connect .
Aser conNr

mation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display. 280
MBUX multimedia system

Then, you can select a service and be connected
t o a specialist at the Mercedes-Benz Customer
Centre.
Calling the Mercedes-Benz Customer Centre aser
automatic accident or breakdown detection
Requirements: = The vehicle has detected an accident or break-
down situation.
= The vehicle is stationary.
= The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under cer
tain circumstances.
Requirements for collision detection in the con-
text of accident management:
= The vehicle is equipped with an anti-thes
alarm system (ATA) (code 551).
= The vehicle is equipped with the interior pro-
tection (code 882).
= The vehicle is equipped with the Anti-Thes
Protection Package (code P54). =
The collision de
tection service with thes notiN-
cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away pro-
tection is primed on a locked vehicle, you will
receive a notiNcation in the multimedia system
when you switch the vehicle on.
Find out at a Mercedes-Benz service centre if this
functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
% The availability of collision detection depends
on t
he vehicle.
In the event an accident or breakdown is detec-
t
ed, the emergency guide shows safety notes in
the multimedia system display.
Aser quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre. 
Select Call .
= Aser y

our agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
( page 284).
= The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident, an
aut

omatic emergency call can be initiated.
This has priority over all other active calls
(  page 291).
% In addition, if the Mercedes me connect
ser

vice "Telediagnostics" is active, a similar
prompt can appear aser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined. MBUX multimedia system
281

%
If you answer the prompt for support from the
Mer cedes-Benz Customer Centre with Later,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be conNrmed or declined. Aser being
declined, this will not be shown again.
Arranging a service appointment via a Mercedes
me call
If y

ou have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you aser a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment. 
To arrange a service appointment: select Call.
Aser y

our agreement, the vehicle data is
transferred and the Mercedes-Benz customer centre takes your preferred appointment date.
The inf
ormation is then sent to your desired
service outlet.
This will contact you to conNrm the appoint-
ment and if necessary consult about the
details.
% If you select Later aser t
he service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent to data transfer during a Mercedes
me call
R

equirements:
= There is an active Mercedes me call via the
multimedia system or the me button in the
overhead control panel (  page 279).
% The prompt to conNr
m data transfer does not
appear in all countries.
If the Accident/Breakdown Management and
Maint
enance Management services are not acti-
vated on Mercedes me, the Do you want to trans-
mit vehicle data and the vehicle's position to
the Mercedes-Benz Customer Centre in order to improve the processing of your request"
mes-
sag
e is shown.
% The exact phrase may diMer depending on t
he
multimedia system installed. 
Select Yes .
= The r

elevant vehicle data is sent automati-
cally (  page 282).
or 
Select No and conNr
m.
= Only call control data is transmitted
(  page 282).
More information on Mercedes me: https://
www
.mercedes.me
Data transferred during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smooth service.
The following requirements must be fulNlled for
the transfer of the data:
= The vehicle is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider. 282
MBUX multimedia system

=
The q uality of the mobile connection is suP-
cient.
Multi-stage transfer depends on the following fac-
tors: = Reason for the initiation of the call
= The available mobile phone transmission tech-
nology.
= The activated Mercedes me connect services.
= The service selected in the voice control sys-
tem.
% A prompt for consent to the data transfer only
occur
s if the corresponding Mercedes me
connect service is not activated.
% The scope of the data transmitted depends on
t

he vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times. Data transfer if Mercedes me connect services
ar

e not activated
If no Mercedes me connect services are activated
and the data protection prompt has been con-
Nrmed the following data is transmitted:
= Vehicle identiNcation number
= Time of the call
= Reason for the initiation of the call
= ConNrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
= Current mileage and maintenance data =
Cur rent vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been conNrmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
= Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an ePcient service:
= Reason for the initiation of the call
= Rejection of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
Data transfer if Mercedes me connect services
are activated
Only if the respective service is activated will
additional incident-speciNc data be transmitted in
the second stage to enable an optimal service. MBUX multimedia system
283

An overview of the data transmitted can be found
in t
he respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is deleted from the processing system aser the
call is Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz
Customer Centre. Please take note of the data
protection information on the Mercedes me Inter-
net page https://www.mercedes.me or in the
recorded message immediately aser calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
e
very country. Mercedes me connect
Information on Mercedes me connect
%
Mercedes me connect or individual Mercedes
me connect ser
vices are not available in every
country. Find out at a Mercedes-Benz service
centre if these functions are available in your
country.
Mercedes me connect consists of multiple serv-
ices.
Y

ou can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centre are available to you around the
clock. The me button and the SOS button can be found
on t

he vehicle's overhead control panel
(  page 279).
You can also call the Mercedes-Benz Customer
Centre using the multimedia system
(  page 280).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(  page 290).
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Information on Mercedes me connect Accident
and Breakdown Management
% Accident and Breakdown Management is not
a

vailable in every country. Contact a
Mercedes-Benz service centre to Nnd out
whether this function is available in your coun-
try. 284
MBUX multimedia system

The Accident and Breakdown Management can
include t he following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 290)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest Mercedes-Benz service centre
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
( page 281)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance. =
A ddition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Centre for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.
% These services are subject to technical
r

estrictions such as the mobile phone cover-
age, mobile network quality and the ability of
the processing systems to interpret the trans-
ferred data. In some circumstances, this can
result in delays or the failure of the informa-
tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mer
cedes-Benz service. In emergencies, be
sure to contact the usual national emergency number Nr
st
or use the Mercedes-Benz emer-
gency call system (  page 288).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can
Nnd these in your Mercedes me user account. MBUX multimedia system
285

Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mer cedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult a Mercedes-Benz
service centre or visit the Mercedes me portal:
https://me.secure.mercedes-benz.com
% Make sure you always keep the Mercedes me
apps updat

ed.
You can call up the menu using Mercedes me &
Apps in t
he multimedia system.
In the Mercedes me & Apps menu, the following
options can be available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a Mercedes
me user account and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as, In-Car OPce or the
web browser depending on availability Overview of In-Car
OPce Using In-Car
OPce, y
ou can connect your online
services with the multimedia system.
Requirements for In-Car OPce:
= Your mobile phone is connected with the mul-
timedia system ( page 279).
= You have a user account for the Mercedes me
Portal.
= The In-Car OPce service is activated in the
Mercedes me Portal.
= You have a user account with an online
service, e.g. with OPce 365 or Gmail, and
have connected the user account with In-Car
OPce.
In-Car OPce functions
= Display pending appointments in the calendar
- Reading out calendar entries
- Calling stored telephone numbers
- Navigating to appointments with navigable
destinations
- Deleting a calendar entry =
Displa
y and selection of tasks and calls to
complete
- Reading aloud
- Calling stored telephone numbers
- Deleting
= Noting calls
- Declining incoming calls and saving as a
task in the Tasks & calls menu
= Marking entry in Tasks & calls as completed
s
= Managing e-mails
- Showing/reading e-mails
- Writing and forwarding e-mails
% You can start the In-Car OPce function using
t
he Mercedes me & Apps menu. Please note
that certain functions are only available when
the vehicle is stationary. Web browser overview
The web browser is started using the
Mercedes
me & Apps menu. 286
MBUX multimedia system

1
URL entry
2 Bookmarks
3 Web page, back
4 Web page, forwards
5 To refresh/stop
6 Options
% Websites cannot be shown while the vehicle is
in mo
tion. Overview of Smartphone Integration
With Smartphone Integration, you can use certain
functions on y

our mobile phone via the multime-
dia system display.
Only one mobile phone at a time can be connec-
ted via Smartphone Integration to the multimedia
system. Also for use with two phone mode with
Smartphone Integration, only one additional mobile phone can be connected using Bluetooth
n
wit
h the multimedia system.
The full range of functions for Smartphone Inte-
gration is only possible with an Internet connec-
tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched
on and connected to a USB port with the