MERCEDES-BENZ EQB SUV 2022 Owners Manual

The following information is displayed (if avail-
able):
= Des
tination address, distance from current
vehicle position and arrival time
= Information on the multi-storey car
park/car park, for example:
- Opening times
- Parking charges
- Current occupancy
- Maximum parking time
- Maximum access height
The maximum access height shown by
the parking service does not replace
the need for observation of the actual
circumstances.
= Available payment options (Mercedes pay,
coins, bank notes, cards)
= Details on parking tariMs
= Number of available parking spaces
= Payment method (e.g. at the parking
meter)
= Services/facilities at the parking option =
T elephone number 
Calculate the route (  pag
e 274). Notes on the dashcam
*
NOTE Obser
ve legal regulations and data
protection provisions You are legally responsible for operation and
use of t
he dashcam functions.
The legal requirements relating to operation
and use of the dashcam can vary depending
on the country in which the dashcam is oper-
ated.
This function is not permitted in all countries. 
Before using the dashcam, inform your-
self about t
he content of the legal regu-
lations, in particular the data protection
regulations in the respective country of
use. 
Observe the legal regulations, in particu-
lar t

he data protection regulations. Selecting a USB device for a video recording with
t
he dashcam Requirements:
= A

t least one USB device is connected with the
multimedia system .
Multimedia system: 4 © 5
Mercedes me & Apps
5 Dashcam 
Select the USB device.
% When USB devices contain multiple partitions,
r
ecorded video Nles are not always displayed
in the recording list.
Mercedes-Benz recommends that you use
USB devices with one partition. Starting or stopping video recording with the
dashcam Requirements:
= A USB de

vice is connected with the multime-
dia system .
= The vehicle is switched on. 278
MBUX multimedia system

Multimedia system:
4 © 5
Mercedes me & Apps
5 Dashcam 
If several USB devices are connected with the
multimedia sy
stem, select a USB device
( page 278). 
Select the Individual recording or Loop
recording r
ecording mode.
If Individual recording is selected and the
memory is full the recording stops.
If Loop recording has been selected, several
short video Nles are recorded. When the mem-
ory limit is reached, the oldest video Nle is
deleted and recording is continued automati-
cally. 
To start: select Start recording.
The lengt
h of the recording is shown. The
Please do not remove the storage medium.
message appears. The video Nle is stored on
the USB device. 
To end: select End recording . A report may appear in the following cases:
= F

or the Individual recording recording mode:
the memory is full or there are only a few
minutes recording time available. The video
recording stops or will be stopped imminently.
Change the USB device or delete a video Nle.
= If a video recording has started and a national
border is detected, the National border
crossed. Please observe the countryspecific
regulations regarding video recording. mes-
sage appears.
This function is not available in all countries.
= The camera is not functional, the Camera
unavailable message appears.
Have the camera checked in a Mercedes-Benz
service centre. Telephone
Telephony
Notes on telephony
&
WARNING Risk of dis
traction from operat-
ing integrated communication equipment
while the vehicle is in motion
If you operate communication equipment inte-
g
rated in the vehicle when driving, you could
be distracted from the traPc situation. This
could also cause you to lose control of the
vehicle. 
Only operate this equipment when the
tr

aPc situation permits. 
If you cannot be sure of this, stop the
v
ehicle whilst paying attention to road
and traPc conditions and operate the
equipment with the vehicle stationary. MBUX multimedia system
279

&
WARNING Risk of accident fr om operating
mobile communication equipment while
the vehicle is in motion
Mobile communication devices distract the
dr
iver from the traPc situation. This can also
cause the driver to lose control of the vehicle. 
As a driver, only operate mobile commu-
nication de

vices when the vehicle is sta-
tionary. 
As a vehicle occupant, use mobile com-
munication de

vices only in the designa-
ted area, e.g. in the rear passenger com-
partment. You must observe the legal requirements for the
countr

y in which you are currently driving when
operating mobile communication equipment in
the vehicle. &
WARNING Risk of injur
y due to objects
being stowed incorrectly
If objects in the vehicle interior are stowed
incor
rectly, they can slide or be thrown around and hit vehicle occupants. In addition, cup
holder

s, open stowage spaces and mobile
phone receptacles cannot always retain all
objects within.
There is a risk of injury, particularly in the
event of sudden braking or a sudden change
in direction. 
Always stow objects so that they cannot
be t
hrown around in such situations. 
Always make sure that objects do not
pr

otrude from stowage spaces, luggage
nets or stowage nets. 
Close the lockable stowage spaces
bef
ore starting a journey. 
Always stow and secure heavy, hard,
point
ed, sharp-edged, fragile or bulky
objects in the boot/load compartment. Observe the additional information on stowing
mobile communications de

vices correctly:
= Loading the vehicle ( page 122)
Bluetooth n
!

The following cases can lead to the call being dis-
connect
ed while the vehicle is in motion:
= You switch into a transmission/reception sta-
tion, in which no communication channel is
free.
= The SIM card used is not compatible with the
network available
= A mobile phone with "Twincard" is logged into
the network with the second SIM card at the
same time
The multimedia system supports calls in HD
Voice n
for improved speech quality. A require-
ment for this is that the mobile phone and the
mobile phone network provider of the person you
are calling support HD Voice n
.
Depending on the quality of the connection, the
voice quality may Ouctuate.
Further information can be obtained from a
Mercedes-Benz service centre or at: https://
www.mercedes-benz.com/connect MBUX multimedia system
281

Telephone menu overview
1
Bluetooth n
de vice name of the currently con-
nected mobile phone/of the mobile phone
2 Bluetooth n
de
vice name of the currently con-
nected mobile phone/of the mobile phone
(two phone mode)
3 Battery status of the connected mobile phone
4 Signal strength of the mobile phone network
5 Options 6
Device manager
7 Messages
8 Numerical pad
9 Contact search Telephony operating modes overview
Depending on y

our equipment, the following tel-
ephony operating modes are available:
= A mobile phone is connected to the multime-
dia system via Bluetooth n
. 282
MBUX multimedia system

=
T wo mobile phones are connected with the
multimedia system via Bluetooth n
(two phone
mode).
- You can use all the functions of the multi-
media system with the mobile phone in the
foreground.
- You can receive incoming calls and mes-
sages with the mobile phone in the back-
ground.
You can interchange the mobile phone in
the foreground and background.
Connecting a mobile phone
Requirements:
= Bluetooth n
is activated on the mobile phone
(see the manufacturer's operating instruc-
tions).
= Bluetooth n
is activated on the multimedia sys-
tem. Multimedia system:
4 © 5
Phone
Sear
ching for a mobile phone 
Select

1
me button for service or information calls
2 SOS button cover
3 SOS button (emergency call system)
Making a Mercedes me call 
Press me button 1. Making an emergency call 
To open the cover of SOS button 2 , pr ess it
brieOy. 
Press and hold SOS button 3 f
or at least one
second.
If a Mercedes me call is active, an emergency call
can s
till be triggered. This has priority over all
other active calls.
Information about the Mercedes me call
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead
control panel or the multimedia system
(  page 283).
Using the voice dialogue system you access the
desired service:
= Accident and Breakdown Management
= Mercedes-Benz Customer Centre for general
information about the vehicle
You can Nnd information on the following topics:
= Activation of Mercedes me connect
= Operating the vehicle =
N
earest Mercedes-Benz service centre
= Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre ( page 286).
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements: = Access to a mobile phone network is available.
= The contract partner's mobile network cover-
age is available in the respective region.
= The vehicle must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system: 4 © 5
Phone 5
g 
Call Mercedes me connect .
Aser conNr

mation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display. 284
MBUX multimedia system

Then, you can select a service and be connected
t o a specialist at the Mercedes-Benz Customer
Centre.
Calling the Mercedes-Benz Customer Centre aser
automatic accident or breakdown detection
Requirements: = The vehicle has detected an accident or break-
down situation.
= The vehicle is stationary.
= The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under cer
tain circumstances.
Requirements for collision detection in the con-
text of accident management:
= The vehicle is equipped with an anti-thes
alarm system (ATA) (code 551).
= The vehicle is equipped with the interior pro-
tection (code 882).
= The vehicle is equipped with the Anti-Thes
Protection Package (code P54). =
The collision de
tection service with thes notiN-
cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away pro-
tection is primed on a locked vehicle, you will
receive a notiNcation in the multimedia system
when you switch the vehicle on.
Find out at a Mercedes-Benz service centre if this
functions is available in your country.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
% The availability of collision detection depends
on t
he vehicle.
In the event an accident or breakdown is detec-
t
ed, the emergency guide shows safety notes in
the multimedia system display.
Aser quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre. 
Select Call .
= Aser y

our agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
( page 288).
= The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident, an
aut

omatic emergency call can be initiated.
This has priority over all other active calls
(  page 295).
% In addition, if the Mercedes me connect
ser

vice "Telediagnostics" is active, a similar
prompt can appear aser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined. MBUX multimedia system
285

%
If you answer the prompt for support from the
Mer cedes-Benz Customer Centre with Later,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be conNrmed or declined. Aser being
declined, this will not be shown again.
Arranging a service appointment via a Mercedes
me call
If y

ou have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you aser a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment. 
To arrange a service appointment: select Call.
Aser y

our agreement, the vehicle data is
transferred and the Mercedes-Benz customer centre takes your preferred appointment date.
The inf
ormation is then sent to your desired
service outlet.
This will contact you to conNrm the appoint-
ment and if necessary consult about the
details.
% If you select Later aser t
he service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent to data transfer during a Mercedes
me call
R

equirements:
= There is an active Mercedes me call via the
multimedia system or the me button in the
overhead control panel (  page 283).
% The prompt to conNr
m data transfer does not
appear in all countries.
If the Accident/Breakdown Management and
Maint
enance Management services are not acti-
vated on Mercedes me, the Do you want to trans-
mit vehicle data and the vehicle's position to
the Mercedes-Benz Customer Centre in order to improve the processing of your request"
mes-
sag
e is shown.
% The exact phrase may diMer depending on t
he
multimedia system installed. 
Select Yes .
= The r

elevant vehicle data is sent automati-
cally (  page 286).
or 
Select No and conNr
m.
= Only call control data is transmitted
(  page 286).
More information on Mercedes me: https://
www
.mercedes.me
Data transferred during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smooth service.
The following requirements must be fulNlled for
the transfer of the data:
= The vehicle is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider. 286
MBUX multimedia system

=
The q uality of the mobile connection is suP-
cient.
Multi-stage transfer depends on the following fac-
tors: = Reason for the initiation of the call
= The available mobile phone transmission tech-
nology.
= The activated Mercedes me connect services.
= The service selected in the voice control sys-
tem.
% A prompt for consent to the data transfer only
occur
s if the corresponding Mercedes me
connect service is not activated.
% The scope of the data transmitted depends on
t

he vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times. Data transfer if Mercedes me connect services
ar

e not activated
If no Mercedes me connect services are activated
and the data protection prompt has been con-
Nrmed the following data is transmitted:
= Vehicle identiNcation number
= Time of the call
= Reason for the initiation of the call
= ConNrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
= Current mileage and maintenance data =
Cur rent vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been conNrmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
= Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an ePcient service:
= Reason for the initiation of the call
= Rejection of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
Data transfer if Mercedes me connect services
are activated
Only if the respective service is activated will
additional incident-speciNc data be transmitted in
the second stage to enable an optimal service. MBUX multimedia system
287