MERCEDES-BENZ EQB SUV 2022 Owners Manual

the Mercedes-Benz customer centre depending
on t
he fault detected. The customer centre trans-
mits the data to the service partner that you have
entered on the Mercedes me website at: http://
www.mercedes.me.
For selected faults, the notiNcation that a mal-
function has been detected may appear in the
multimedia system with a request to contact the
Mercedes-Benz Customer Centre. From this mes-
sage, a call can be made directly to the customer
centre for assistance.
% The transmission of a no
tiNcation to the multi-
media system depends on the country, vehi-
cle model and equipment and requires a fast
data connection, over which the service pro-
vider has no inOuence.
% Reliable fault detection is subject to technical
limit
ations. Therefore, only a limited selection
of faults can be detected and recommenda-
tions for action transmitted to the customer
centre and the service partners. Mercedes-
Benz AG is continuously working on the
expansion of this service. The fault detection
depends on the country, vehicle model and
equipment. Data transferred when using Telediagnostics
When the service is activated, relevant data is
aut

omatically transferred to determine the next
required scope of maintenance as well as fault
detection and fault rectiNcation.
Details on data transfer can be found in the data
protection information for the Mercedes me con-
nect services. These can be found at: http://
www.mercedes.me under "My Mercedes me
account", "Terms of use".
% The scope of the data transmitted depends on
t

he vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times. Engine compartment
Active bonnet (pedestrian protection)
Operation of the active bonnet (pedestrian protec-
tion)
In cer

tain accident situations, the actuation of the
active bonnet reduces the risk of injury to pedes-
trians. The rear area of the bonnet is raised by
approximately 70 mm. For the drive to the workshop, reset the actuated
activ
e bonnet yourself (  page 308).
Aser the active bonnet has been actuated, pedes-
trian protection may be limited.
Have the full functionality of the active bonnet
restored in a qualiNed specialist workshop.
Resetting the active bonnet &
WARNING Risk of bur
ns from hot compo-
nents in the engine compartment
Certain components in the engine compart-
ment can be v
ery hot, e.g. the drive system
and the cooler. 
Allow the drive system to cool down and
t

ouch only the components described
below. 308
Maintenance and care


With your hand Oat, push do wn active bonnet
1 in the area around the hinges on both
sides (arrows).
In doing so, the actuator is depressurised and
you may hear a hissing sound.
The engine bonnet must engage in position. 
If active bonnet 1 can be r
aised slightly at
the rear in the area of the hinges, repeat the
step until it engages correctly. Opening and closing the bonnet
&
DANGER Risk of f
atal injuries when carry-
ing out maintenance work during the
charging process
During the charging process, the high-voltage
on-boar
d electrical system is under high volt-
age. 
Do not perform any maintenance work
dur

ing the charging process. &
WARNING Risk of accident due t
o driving
with the bonnet unlocked
The bonnet may open and block your view. 
Never release the bonnet when driving. 
Before every trip, ensure that the engine
bonne

t is locked. &
WARNING Risk of accident and injur
y
when opening and closing the bonnet
The bonnet may suddenly drop into the end
position. There is a risk of injury for anyone in the
engine bonne

t's range of movement. 
Do not open or close the bonnet if there
is a per

son in the bonnet's range of
movement. &
WARNING Risk of injur
y due to overheated
vehicle
If you open the bonnet in the event of an over-
heat
ed vehicle or Nre in the engine compart-
ment, the following situations may occur:
= You may come into contact with hot gases.
= You may come into contact with other
escaping hot operating Ouids. 
In the event of overheating or Nr
e in the
engine compartment, keep the bonnet
closed and call the Nre service. 
Allow the overheated vehicle to cool
do

wn Nrst if you need to open the bon-
net. Maintenance and care
309

&
WARNING Risk of injur y due to moving
parts
Components in the engine compartment may
continue t
o run or start unexpectedly even
when the drive system is switched oM.
Observe the following if you must open the
bonnet: 
Switch oM t
he vehicle. 
Never touch the danger zones surround-
ing mo

ving components, e.g. the rotation
area of the fan. 
Remove jewellery and watches. 
Keep items of clothing and hair away
fr
om moving parts. &
WARNING Risk of bur
ns from hot compo-
nents in the engine compartment
Certain components in the engine compart-
ment can be v
ery hot, e.g. the drive system
and the cooler. 
Allow the drive system to cool down and
t

ouch only the components described
below. &
WARNING Risk of injur
y from using the
windscreen wipers when the bonnet is
open
If the windscreen wipers start moving when
t
he bonnet is open, you could be trapped by
the wiper linkage. 
Always switch oM t
he windscreen wipers
and the vehicle Nrst if you need to open
the bonnet. Opening the bonnet

To release the bonnet, pull on handle 1.310
Maintenance and care


Push yellow handle 1 on t he bonnet catch to
the les as far as it will go (palm downwards).
Lis the bonnet until it is automatically raised
by the pneumatic spring.
Closing the bonnet 
Lower the bonnet and let it drop from a height
of appr

oximately 20 cm. 
If the bonnet can still be lised slightl
y, open
the bonnet again and close it with a little force
until it engages correctly. Checking the coolant level
&
WARNING Risk of scalding fr
om hot cool-
ant
You may scald yourself if you open the cap
when t
he drive system is at normal operating
temperature. 
Let the vehicle cool down before opening
t
he cap. 
When opening the cap, wear protective
glo

ves and safety glasses. 
Open the cap slowly to release pressure. 
Have the coolant checked or r
eNlled only at a
qualiNed specialist workshop. Topping up the windscreen washer system
&
WARNING Risk of bur
ns from hot compo-
nents in the engine compartment
Certain components in the engine compart-
ment can be v
ery hot, e.g. the drive system
and the cooler. 
Allow the drive system to cool down and
t

ouch only the components described
below. &
WARNING Risk of Nr
e and injury from
windscreen washer concentrate
Windscreen washer concentrate is highly Oam-
mable. 
Avoid Nr
e, naked Oames, smoking and
the creation of sparks when using wind-
screen washer concentrate. Maintenance and care
311


Remove cap 1 b y the tab.
Top up the washer Ouid.
% Further information about the windscreen
w

asher Ouid ( page 361) Keeping the air/water duct free

Keep the area between the bonnet and the
windscr
een free of deposits, e.g. ice, snow or
leaves. Cleaning and care
Information on washing the vehicle in a car wash
&
WARNING Risk of an accident due t
o
reduced braking power aser washing the
vehicle
Braking ePciency is r
educed aser washing the
vehicle. 
Aser t
he vehicle has been washed, brake
carefully while paying attention to the
traPc conditions until braking power has
been fully restored. *
NOTE Damag
e from automatic braking If one of the following functions is activated,
t
he vehicle brakes automatically in certain sit-
uations:
= Active Brake Assist
= Active Distance Assist DISTRONIC
= HOLD function
= Active Parking Assist
To avoid damage to the vehicle, deactivate
these systems in the following or similar situa-
tions: 
During towing. 
In a car wash. *
NOTE Damag
e due to unsuitable car wash 
Before driving into a car wash make sure
t

hat the car wash is suitable for the vehi-
cle dimensions. 312
Maintenance and care


Ensure there is suPcient g round clear-
ance between the underbody and the
guide rails of the car wash. 
Ensure that the clearance width of the
car w

ash, in particular the width of the
guide rails, is suPcient. To avoid damage to your vehicle when using a car
w
ash, ensure the following beforehand:
= Active Distance Assist DISTRONIC is deactiva-
ted.
= The HOLD function is switched oM.
= The 360° Camera or the reversing camera is
switched oM.
= The side windows and sliding sunroof are com-
pletely closed.
= The blower for the ventilation and heating is
switched oM.
= The windscreen wiper switch is in position g.
= The key is at a minimum distance of 3 m away
from the vehicle. Otherwise the tailgate could
open unintentionally.
= For car washes with a conveyor system: -
neutr
al i is engaged.
- If you would like to leave the vehicle while
it is being washed, make sure the key is
located in the vehicle. The park position
j is otherwise automatically engaged.
% If, aser t
he car wash, you remove the wax
from the windscreen and wiper rubbers, this
will prevent smearing and reduce wiper noise.
Automatic car wash mode
In car w
ash mode, the vehicle is prepared for driv-
ing into the automatic car wash. Car wash mode
can be activated at a speed of up to 20 km/h
(  page 314).
The following settings are adjusted when car wash
mode is activated: = The outside mirrors are folded in.
= To prevent the windscreen washer system
from starting up automatically, the rain sensor
is deactivated.
= The rear window wiper is deactivated.
= The windows and the sliding sunroof are
closed. =
The air conditioning sy
stem is set to air-recir-
culation mode.
= Parking Assist PARKTRONIC is deactivated.
= Vehicles with 360° Camera: The front image is
activated aser approx. eight seconds.
If one of the settings cannot be selected, this is
displayed by a behind the respective set-
ting.
Above a speed of 20 km/h car wash mode is
automatically deactivated.
The following settings are reset when car wash
mode is deactivated:
= The outside mirrors are folded out.
= The rain sensor is activated.
= The rear window wiper is activated.
= The air conditioning system is set to fresh air
mode.
= Parking Assist PARKTRONIC is reset to the
previously selected setting.
= The windows and the sliding sunroof remain
closed. Maintenance and care
313

=
V ehicles with 360° Camera: The front image is
deactivated at speeds above 18 km/h. Activating/deactivating automatic car wash mode
Requirements:
= The v

ehicle is stationary.
= The engine is running.
Multimedia system: 4 © 5
Settings 5
Quick access
Activating automatic car wash mode 
Select Car wash mode .
Select Start .
If one of the settings cannot be selected, this is
displa
yed by a behind the respective set-
ting.
% For an overview of the settings made when
activ
ating automatic car wash mode
(  page 312). Deactivating automatic car wash mode 
Select Stop.
The aut

omatic car wash settings are reset.
% The automatic car wash mode is automatically
deactiv

ated as soon as a speed of 20 km/h is
exceeded. Information on using a high-pressure cleaner
&
WARNING Risk of an accident when using
high-pr
essure cleaners with round-spray
nozzles
The water jet can cause externally invisible
damag
e.
Components damaged in this way may unex-
pectedly fail. 
Do not use a high-pressure cleaner with
r

ound-spray nozzles. 
Have damaged tyres or chassis parts
r

eplaced immediately. To avoid damage to your vehicle, observe the fol-
lo
wing when using a high-pressure cleaner:
= The key is at a minimum distance of 3 m away
from the vehicle. Otherwise the tailgate could
open unintentionally.
= Maintain a distance of at least 30 cm to the
vehicle.
= Vehicles with decorative foil: Parts of your
vehicle are covered with a decorative foil.
Maintain a distance of at least 70 cm between
the foil-covered parts of the vehicle and the
nozzle of the high-pressure cleaner. Move the
high-pressure cleaner nozzle around whilst
cleaning. The water temperature of the high-
pressure cleaner must not exceed 60°C.
= Observe the information on the correct dis-
tance in the equipment manufacturer's opera-
tor manual.
= Do not direct the nozzle of the high-pressure
cleaner directly at sensitive parts, e.g. tyres,
gaps, electrical component parts, batteries,
illuminants and louvres. 314
Maintenance and care

Washing the vehicle by hand
Observe the relevant legal requirements (e.g. in
some countr
ies, washing by hand is permitted
only in specially designated wash bays). 
Use a mild cleaning agent (e.g. car shampoo). 
Wash the vehicle with lukewarm water using a
sos car spong

e. When doing so, do not
expose the vehicle to direct sunlight. 
Carefully hose the vehicle oM wit
h water and
dry using a chamois.
% Observe the notes on the care of car parts
( pag

e 316). Notes on paintwork/matt
Nnish paintw
ork careTo avoid damaging the paintwork and interfering
wit

h the driving assistance systems, please
observe the following notes:
Paint
= Insect remains: Soak with insect remover and
rinse oM the treated areas aserwards.
= Bird droppings: Soak with water and rinse oM
aserwards. =
T
ree resin, oils, fuels and greases: remove by
rubbing gently with a cloth soaked in petro-
leum ether or lighter Ouid.
= Coolant and brake Ouid: remove with a damp
cloth and clean water.
= Tar stains: use tar remover.
= Wax: use silicone remover.
= Do not attach stickers, Nlms or similar materi-
als. Only have Nlm attached to the bumper at
a qualiNed specialist workshop.
= Remove dirt immediately, where possible.
Matt Nnish
= Only use care products approved for
Mercedes-Benz.
= Do not attach stickers, Nlms or similar materi-
als. Only have Nlm attached to the bumper at
a qualiNed specialist workshop.
= Do not polish the vehicle and light-alloy
wheels.
= Only use car washes that correspond to the
latest engineering standards. =
Do no t use car wash programmes with a Nnal
hot wax treatment.
= Do not use paint cleaners, buPng or polishing
products, gloss preservers, e.g. wax.
In the event of paintwork damage:
= Always have paintwork repairs carried out at a
qualiNed specialist workshop.
= Make sure the radar sensors function
( page 201). Notes on cleaning decorative foils
Observe the notes on matt
Nnish car
e in the chap-
ter "Notes on paintwork/matt Nnish paintwork
care" ( page 315). They also apply to matt dec-
orative foils.
Observe the notes on cleaning decorative foils to
avoid damage.
Cleaning = For cleaning, use plenty of water and a mild
cleaning agent without additives or abrasive
substances (e.g. a car shampoo approved for
Mercedes-Benz). Maintenance and care
315

=
R emove dirt as soon as possible. Avoid rub-
bing too hard in order to not irreparably dam-
age the decorative foil.
= If there is dirt on the Nnish or if the decorative
foil is dull: Use the Paint Cleaner recommen-
ded and approved for Mercedes-Benz.
= Insect remains: Soak with insect remover and
rinse oM the treated areas aserwards.
= Bird droppings: Soak with water and rinse oM
aserwards.
= To prevent water stains, dry a foil-wrapped
vehicle with a sos, absorbent cloth aser every
car wash.
Avoiding damage to the decorative foil = The service life and colouring of decorative
foils are impaired by:
- Sunlight
- Temperature (e.g. hot air blower)
- Weather conditions
- Stone chippings and dirt
- Chemical cleaning agents
- Oily products =
Do no t use polish on matt decorative foil. Pol-
ishing will have the eMect of shining the foil-
wrapped surface.
= Do not treat matt or structured decorative
foils with wax. Permanent stains may occur.
Scratches, corrosive deposits, areas aMected by
corrosion and damage caused by incorrect care
cannot always be completely repaired. In this
case, contact a qualiNed specialist workshop.
You can obtain more information on care and
cleaning agents from the manufacturer.
In the case of foil-wrapped surfaces, optical diMer-
ences may occur between the surfaces that were
not protected by a decorative foil aser removing a
decorative foil.
% Have work or repairs to decorative foils car-
r
ied out at a qualiNed specialist workshop
(e.g. in a Mercedes-Benz Service Centre). Notes on care of car parts
&
WARNING Risk of entr
apment if the wind-
screen wipers are switched on while the
windscreen is being cleaned
If the windscreen wipers are set in motion
while y
ou are cleaning the windscreen or
wiper blades, you can be trapped by the wiper
arm. 
Always switch oM t
he windscreen wipers
and the drive system before cleaning the
windscreen or wiper blades. To avoid damage to the vehicle, observe the notes
on cleaning and car

e of the following car parts:
Wheels and rims
= Use water and acid-free alloy wheel cleaners.
= Do not use acidic alloy wheel cleaners to
remove brake dust. This could damage wheel
bolts and brake components.
= To avoid corrosion of the brake disks and
brakepads, drive the vehicle for a few minutes
aser cleaning before parking it. The brake
disks and brakepads warm up and dry out. 316
Maintenance and care

Windows
=
Clean t
he windows inside and outside with a
damp cloth and with a cleaning agent recom-
mended for Mercedes-Benz.
= Do not use dry cloths or abrasive or solvent-
based cleaning agents to clean the inside of
windows.
% Aser c
hanging the wiper blades or treating
the vehicle with wax, clean the windscreen
thoroughly with cleaning agents recommen-
ded for Mercedes-Benz. Failure to observe the
application instructions may result in damage,
smear marks or dazzling spots.
% Remove external fogging or dirt on the wind-
scr

een in front of the multifunction camera.
Otherwise, driving systems and driving safety
systems may be impaired or not available
(  page 201).
Wiper blades
= Mo

ve the wiper arms into the replacement
position (  page 149).
= With the wiper arms folded out, clean the
wiper blades with a damp cloth. %
Make sure that the wiper blades are coated.
The coating can lea

ve residues on a cloth. Do
not rub the wiper blades excessively or clean
them too osen.
Exterior lighting = Clean t

he lenses with a wet sponge and mild
cleaning agent (e.g. car shampoo).
= Only use cleaning agents or cleaning cloths
that are suitable for plastic lenses.
Vehicle socket (high-voltage battery) = Use clean water and a sos cloth to clean the
vehicle socket.
= Do not use high-pressure cleaners or cleaning
agents such as soap.
Sensors = Clean the sensors in the front and rear bump-
ers with a sos cloth and car shampoo
( page 201).
= When using a high-pressure cleaner, maintain
a minimum distance of 30 cm. Reversing camera and 360° camera
= Open t

he camera cover with the multimedia
system (  page 240).
= Use clean water and a sos cloth to clean the
camera lens.
= Do not use a high-pressure cleaner. Notes on care of the interior
&
WARNING Risk of injur
y from plastic parts
breaking oM aser the use of solvent-based
care products
Care and cleaning products containing sol-
v
ents can cause surfaces in the cockpit to
become porous. When the airbags are
deployed, plastic parts may break away. 
Do not use any care or cleaning products
cont

aining solvents to clean the cockpit. &
WARNING Risk of injur
y or fatal injuries
from bleached seat belts
Bleaching or dyeing seat belts can severely
w
eaken them. Maintenance and care
317