MERCEDES-BENZ EQS SALOON 2022 Owners Manual

Multi-stage transfer depends on the following fac-
t
ors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology.
= The activated Mercedes me connect services.
= The service selected in the voice control sys-
tem.
% A prompt for consent to the data transfer only
occur
s if the corresponding Mercedes me
connect service is not activated.
% The scope of the data transmitted depends on
t

he vehicle model and equipment. For techni-
cal reasons, not all data is available at all
times.
Data transfer if Mercedes me connect services
ar
e not activated
If no Mercedes me connect services are activated
and the data protection prompt has been con-
Nrmed the following data is transmitted:
= Vehicle identiNcation number
= Time of the call =
R
eason for the initiation of the call
= ConNrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle location If Accident and Breakdown Management is called
via t
he voice control system and no service has
been activated, but the data protection query has
been conNrmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
= Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an ePcient service:
= Reason for the initiation of the call
= Rejection of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
Data transfer if Mercedes me connect services
are activated
Only if the respective service is activated will
additional incident-speciNc data be transmitted in
the second stage to enable an optimal service. 378
MBUX multimedia system

An overview of the data transferred is contained
in t
he data protection information for the
Mercedes me connect services. You can Nnd
these in your Mercedes me user account.
Data processing
The data transmitted within the scope of the call
is deleted from the processing system aser the
call is Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speciNc data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz
Customer Centre. Take note of the data protec-
tion information on the Mercedes me Internet
page https://www.mercedes.me or in the recor-
ded message immediately aser calling the
Mercedes-Benz Customer Centre.
% The recorded message is not available in
e
very country. Mercedes me connect
Information on Mercedes me connect
%
Mercedes me connect or individual Mercedes
me connect ser
vices are not available in every
country. Find out at a Mercedes-Benz service
centre if these functions are available in your
country.
Mercedes me connect consists of multiple serv-
ices.
Y

ou can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the
multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centre are available to you around the
clock. The me button and the SOS button can be found
on t

he vehicle's overhead control panel
(  page 374).
You can also call the Mercedes-Benz Customer
Centre using the multimedia system
(  page 375).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(  page 385).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can Nnd these in your
Mercedes me user account.
Information on Mercedes me connect Accident
and Breakdown Management
% Accident and Breakdown Management is not
a

vailable in every country. Contact a
Mercedes-Benz service centre to Nnd out
whether this function is available in your coun-
try. MBUX multimedia system
379

The Accident and Breakdown Management can
include t he following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 385)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest Mercedes-Benz service centre
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
( page 376)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance. =
A ddition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Centre for further help. This
prompt in the multimedia system only appears
when the vehicle is stationary.
% These services are subject to technical
r

estrictions such as the mobile phone cover-
age, mobile network quality and the ability of
the processing systems to interpret the trans-
ferred data. In some circumstances, this can
result in delays or the failure of the informa-
tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mer
cedes-Benz service. In emergencies, be
sure to contact the usual national emergency number Nr
st
or use the Mercedes-Benz emer-
gency call system (  page 384).
More information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can
Nnd these in your Mercedes me user account. 380
MBUX multimedia system

Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mer cedes me Portal, then services and oMers
from Mercedes-Benz will be available to you.
For more information consult a Mercedes-Benz
service centre or visit the Mercedes me portal:
https://me.secure.mercedes-benz.com
% Make sure you always keep the Mercedes me
apps updat

ed.
You can call up the menu using Apps in t
he multi-
media system.
In the Apps menu, the following options can be
available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a Mercedes
me user account and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as, In-Car OPce or the
web browser depending on availability Overview of In-Car
OPce Using In-Car
OPce, y
ou can connect your online
services with the multimedia system.
Requirements for In-Car OPce:
= The In-Car OPce service is activated in your
Mercedes me user account.
= You have a Mercedes me user account.
= You have set a Mercedes me PIN.
= You have synchronised your Mercedes me
user account in the vehicle and via Mercedes
me.
= You have a user account with an online
service, e.g. with OPce 365 or Gmail, and
have connected the user account with In-Car
OPce.
Alternatively you can link this user account
from the multimedia system to your Mercedes
me user account. You will be oMered a QR
code that will take you to the website from
which you can make the link.
In-Car OPce functions
= Display pending appointments in the calendar -
R
eading out calendar entries
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is saved)
- Navigating to appointments (requirement
being that the appointment contains a nav-
igable destination)
- Deleting a calendar entry
= Display and selection of tasks and calls to
complete
- Reading aloud
- Calling (requirement being that a tele-
phone is connected and a telephone num-
ber is saved)
- Deleting
= Marking entry in Tasks & calls as completed
s
= Managing e-mails
- Showing or reading e-mails
- Writing, answering and forwarding e-mails MBUX multimedia system
381

%
Alternatively, you can record text contents for
y our e-mail via the MBUX voice assistant or
via the dictation function.
Further information on the MBUX voice assis-
tant ( page 338).
% You can start the In-Car OPce function using
t
he Apps menu. Please note that certain func-
tions are only available when the vehicle is
stationary. Web browser overview
1
Previous website
2 Next website
3 Update
4 URL
5 Adds/removes bookmarks
6 Options
7 Settings %
Under Ä y
ou have the following options:
= Tabs
= Bookmarks & Browsing History .
= Reading mode
= Share link
= Share content
= Request mobile website
% Websites cannot be shown while the vehicle is
in mo

tion. Overview of Smartphone Integration
With Smartphone Integration, you can use certain
functions on y

our mobile phone via the multime-
dia system display.
Only one mobile phone at a time can be connec-
ted via Smartphone Integration to the multimedia
system. Also for use with two phone mode with
Smartphone Integration, only one additional
mobile phone can be connected using Bluetooth n
with the multimedia system.
The full range of functions for Smartphone Inte-
gration is only possible with an Internet connec- 382
MBUX multimedia system

tion. The appropriate application must be down-
loaded on t
he mobile phone to use Smartphone
Integration. The mobile phone must be switched
on and connected to the multimedia system via
the USB port using a suitable cable.
Apps for Smartphone Integration:
= Apple CarPlay n
(wireless connection via Blue-
tooth n
also possible)
= Android Auto (wireless connection via Blue-
tooth n
also possible)
% For safety reasons, the Nr
st activation of
Apple CarPlay n
or Android Auto on the multi-
media system must be carried out when the
vehicle is stationary with the parking brake.
You can start Smartphone Integration using the
My devices menu.
Y

ou can end Smartphone Integration via the My
devices or by disconnecting the connecting cable
between the mobile phone and multimedia sys-
tem.
% Mercedes-Benz recommends disconnecting
t

he connection via the device manager or the connecting cable only when the vehicle is sta-
tionar
y.
Overview of transferred vehicle data
When using Smar
tphone Integration, certain vehi-
cle data is transferred to the mobile phone. This
enables you to get the best out of selected mobile
phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= Sosware release of the multimedia system
= System ID (anonymised)
The transfer of this data is used to optimise com-
munication between the vehicle and the mobile
phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identiNer is randomly gen-
erated.
This has no connection to the vehicle identiNca-
tion number (VIN) and is deleted when the multi-
media system is reset ( page 354).
The following driving status data is transmitted: = Transmission position engaged =
Dis
tinction between parked, standstill, rolling
and driving
= Day/night mode of the driver's display
= Drive type
The transfer of this data is used to alter how con-
tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted:
= Coordinates
= Speed
= Compass direction
= Acceleration direction
The mobile phone uses this data to improve the
accuracy of navigation, for example, when driving
through a tunnel. MBUX multimedia system
383

Mercedes-Benz emergency call system
Information on available emergency call systems
Two types of emergency call system are available
t
o you in the vehicle:
= Mercedes-Benz emergency call system
= 112 emergency call system (EU eCall)
The Mercedes-Benz Emergency Call System is not
available in all countries. You can Nnd more infor-
mation on the regional availability of eCall at: https://www.mercedes-benz-mobile.com/extra/
ecall/
The f

ollowing applies for both emergency call sys-
tems:
= The transfer of speciNc data is required for the
intended function of both emergency call sys-
tems. This will be explained in the "Data trans-
fer" section (  page 387).
= Both emergency call systems are included as
standard equipment in your vehicle and are
activated at the factory. =
The use of bo th emergency call systems is
exempt from charges.
= Both emergency call systems only function in
areas in which the mobile phone network pro-
viders oMer mobile phone coverage.
For both systems, insuPcient network cover-
age from the mobile phone network providers
can result in an emergency call not being
transmitted.
DiMerences be
tween the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall) Mercedes-Benz emergency call system
112 emergency call system (EU eCall)
= The Mer
cedes-Benz emergency call system is permanently logged in to
the mobile phone network.
= Automatic and manual Mercedes-Benz emergency calls are transmitted
to a Mercedes-Benz emergency call centre.
In the event that the emergency call centre of the Mercedes-Benz emer-
gency call system cannot be reached (e.g. due to a lack of network cov-
erage), the 112 emergency call is carried out automatically. =
If y ou decide on the 112 emergency call system (EU eCall) only, then the
system only logs in to the mobile phone network aser the triggering of a
manual or automatic emergency call.
= The 112 emergency call system (EU eCall) transmits automatic and
manual emergency calls directly to public coordination centres. 384
MBUX multimedia system

%
The 112 emergency call system (EU eCall) in
y our vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
the 112 emergency call system (EU eCall)
depends on circumstances beyond the inOu-
ence of Mercedes-Benz AG. This includes
mobile network coverage and the technical
infrastructure of the public reception centres
in the respective countries.
% Please observe that in the event of a repair
g

enuine Mercedes-Benz batteries must be
used which have been certiNed pursuant to
the delegated regulation EU 2017/79 (Appen-
dix I). Other manufacturers are also permitted
provided their batteries are certiNed accord-
ing to the delegated regulation EU 2017/79.
There is the option of deactivating the Mercedes-
Benz emer
gency call system and using only the
112 emergency call system (EU eCall). Contact
address for carrying out deactivation of the
Mercedes-Benz emergency call system are the
local dealers. Mercedes-Benz recommends the activation of the
Mer
cedes-Benz emergency call system for the fol-
lowing reasons:
= In emergency situations when abroad, you can
also get support in a language you speak.
= Several transmission technologies are used to
accelerate the transfer of the accident data
and improve reliability of the transmission.
= The Mercedes-Benz emergency call system is
permanently logged in to the mobile phone
network, which ensures faster placement of
the emergency call and faster transfer of the
accident data.
Measures for rescue, recovery or towing away
can then be initiated in quickly.
= With a Mercedes-Benz emergency call, the
accident data is only transferred to the public
coordination centre with the approval of the
customer.
In the event of an automatically triggered
emergency call in which there is no voice con-
tact, the accident data is transmitted immedi-
ately to the public emergency call centre. =
If t he Mercedes-Benz emergency call centre is
not available, the 112 emergency call is car-
ried out automatically. Overview of emergency call systems
Both the Mercedes-Benz emergency call system
as w

ell as the 112 emergency call system (EU
eCall) can help to reduce the time between an
accident and the arrival of emergency services at
the site of the accident. They help locate an acci-
dent site in places that are diPcult to access.
Both emergency call systems can initiate an emer-
gency call automatically (  page 386) or man-
ually ( page 386).
Only make emergency calls if you or others are in
need of rescue. Do not make an emergency call in
the event of a breakdown or a similar situation.
Indicators in the displays
The following messages appear on the central dis-
play for both emergency call systems:
= SOS NOT READY : the vehicle is not switched
on or the emergency call system is malfunc-
tioning. This does not necessarily indicate MBUX multimedia system
385

complete failure of the emergency call system.
Emer
gency calls can still be transmitted.
The display only refers to the vehicle and does
not take account of the availability of mobile
phone networks and the Mercedes-Benz emer-
gency call centre.
The functional readiness of the emergency call
system on the vehicle can be seen when the
SOS NOT READY display disappears once the
vehicle is switched on.
= S: The icon appears in the display during
an active emergency call.
% If there is a malfunction of the emergency call
sy

stem, the loudspeakers, microphone, airbag
or the SOS button, for example, are faulty.
You can recognise a fault in the emergency
call system by the following displays:
= A corresponding message will also appear
in the driver's display.
= The SOS button lights up red continuously. Triggering an automatic emergency call
Requirements:
= The v

ehicle is switched on.
= The starter battery is suPciently charged.
Both the Mercedes-Benz emergency call system
as well as the 112 emergency call system (EU
eCall) automatically initiate an emergency call:
= Aser activation of the restraint systems such
as airbags or seat belt tensioners aser an
accident
= Aser an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made: = A voice connection is established with the
emergency call centre.
= A message with accident data is transmitted
to the emergency call centre.
The SOS button in the overhead control panel
Oashes until the emergency call is Nnished.If no connection can be made to the public emer-
g
ency services, a corresponding message
appears in the display. 
Dial the emergency number 112 or the appro-
pr
iate local emergency call number on your
mobile phone.
If an emergency call has been initiated: = R

emain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call centre.
= On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and/or the police to the acci-
dent site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately. Triggering a manual emergency call

To use the SOS button in the overhead con-
tr
ol panel: press the SOS button at least one
second long (  page 374).
or 386
MBUX multimedia system


To use voice control: use t he voice commands
of the MBUX voice assistant.
The emergency call has been made:
= A v

oice connection is established with an
emergency call centre.
= Remain in the vehicle if the road and traPc
conditions permit you to do so until a voice
connection is established with the emergency
call centre.
= On the basis of the call, the emergency call
centre decides whether it is necessary to call rescue teams and the police to the accident
sit

e.
= A message with accident data is transmitted
to the emergency call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display. 
Dial the emergency number 112 or the appro-
pr
iate local emergency call number on your
mobile phone. Emergency call system data transfer
For both the Mercedes-Benz emergency call sys-
t

em as well as the 112 emergency call system (EU
eCall) data is transferred to the Mercedes-Benz
emergency call centre or the public emergency
services call centre.
Depending on the emergency call system
(  page 384) activated diMerent data is transmit-
ted to the appropriate emergency call centre. MBUX multimedia system
387