MERCEDES-BENZ EQS SUV 2023 Owner's Guide

Should you have any questions concerning equip-
ment and operation, please consult an authorized
Mercedes-Benz Center.\bPlease bear in mind that all the speed values
stated in this Operator\bs Manual are approxi-
mate and are subject to a certain tolerance.
The Operator\bs Manual, Supplement, further sup- plementary documents and Maintenance Booklet
are important documents and should be kept in the vehicle.
Touch-sensitive controls
In addition to conventional switches and buttons,
your vehicle is equipped with touch-sensitive con- trols.
These are located in the following areas of your
vehicle:
= Roof and door control panel
= Climate control
= Steering wheel
= MBUX multimedia system
The controls have touch-sensitive user interface
surfaces. You can control these surfaces by
pressing or swiping to adjust settings or to trigger
functions, for example.
In the area of the touchscreen, you will also receive haptic feedback in the form of a pulse or avibration, or the surface structure will change on
the touch-sensitive user interface surface, for
example.
You will receive haptic feedback in the following situations, for example:
= When pressing a button on the user interface
surface
= When scrolling in a list or table
= When reaching a new area on the user inter-
face surface, e.g. a pop-up window
When handling touch-sensitive user interface sur- faces, observe the following points to avoid prob-
lems operating them:
= Do not aPx stickers or similar objects to the
surfaces
= Keep the surfaces protected from moisture=Keep the surfaces free of dust and dirt
(  page 381).
Some touch-sensitive controls have a symbol and
integrated indicator lamps. When operating, make
sure to press on the symbol of the control.
Mercedes me app
Notes about the on-demand feature
You can also activate various functions (on-
demand feature) subsequently via Mercedes me aser purchasing your vehicle.
Information is available at any authorized
Mercedes-Benz Service Center.
Activating on-demand feature using Mercedes me
Requirements
= The vehicle has a wireless connection.
= The vehicle is linked to the Mercedes me user
account.
General notes29

Ordering and activating on-demand featureAdd the desired on-demand feature for the
vehicle to the shopping basket in the
Mercedes me Store.Complete the order. The on-demand feature is activated when
operating the vehicle.
Speeding up activation
Switch the vehicle oM and lock it.Unlock the vehicle aser about two minutes
and switch on the vehicle.
The on-demand feature has been activated.
For some features, a notiNcation also appears
in the vehicle\bs multimedia system.
If the activation was not successful, repeat the
process.
Service and vehicle operation
Vehicle operation outside the USA or Canada
When you are abroad with your vehicle, observe the following points:
= service points or replacement parts may not
be available immediately.
Some Mercedes-Benz models are available in Europe through our European Delivery Program.
For more information, please consult an author-
ized Mercedes-Benz Center, or write to one of the
following addresses:
in the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
in Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Maintenance
Your customer advisor conNrms the service in the
service report.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Program
oMers technical help in the case of a breakdown.
Your calls to the toll-free Roadside Assistance
Hotline are answered by our agents 24 hours a
day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372) (USA)
1-800-387-0100 (Canada)
You can Nnd further information in the Mercedes-
Benz Roadside Assistance Program brochure (USA) or the "Roadside Assistance" section in theService and Warranty booklet (Canada). You willNnd both in the vehicle document wallet.
Change of address or change of ownership
In the event of a change of address, please send
us the NotiNcation of address change" in the
Service and Guarantee booklet or simply call the
30General notes

Mercedes-Benz Customer Assistance Center(USA) on the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus-
tomer Service (Canada) on 1-800-387-0100. We
can then reach you in a timely fashion, if neces- sary.
If you sell your Mercedes, please leave all litera-
ture in the vehicle so that it is available to the next
owner. If you have purchased a used vehicle, please send us the "Notice of Purchase of Used
Car" in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus-
tomer Service (Canada) at 1-800-387-0100.
Possible danger due to substances hazardous to
health
In compliance with Proposition 65 (!

*NOTE Impairment of the operating eP-
ciency of the vehicle or individual compo-
nents due to tampering with the on-board
electronics
The vehicle is equipped by the manufacturer
with various safety mechanisms that interact
with each other.
If the system detects tampering with the on- board electronics due to an unauthorized
modiNcation of control units and/or their sos-
ware/data, this may have the following
eMects:
= Individual vehicle functions are (tempora-
rily) no longer operational.
= The overall vehicle is (temporarily) no lon-
ger operational.
Have the vehicle checked immediately at
a qualiNed specialist workshop and, if
necessary, reset to factory settings.*NOTE Damage to the vehicle caused by
driving too fast and by blows to the under-
body and chassis parts
The vehicle can be damaged in the following cases in particular:
= The underside of the vehicle makes con-
tact with the ground, e.g. on a high curb or
an unpaved road.
= The vehicle drives too quickly over an
obstacle, e.g. a curb, a speed bump or a
pothole.
= A heavy object hits the underbody or chas-
sis components.
In these or similar situations, the vehicle body,
the underbody, chassis components, wheels
or tires and parts of the high-voltage battery
could be damaged even if this is not visible.
Components that have been damaged in this
way can fail unexpectedly or, in the event of
an accident, may not absorb the loads that arise as intended.
Have the vehicle checked and repaired
immediately at a qualiNed specialist
workshop.
or
If driving safety is impaired during the
rest of the journey, stop immediately paying attention to the traPc situation
and notify a qualiNed specialist work-
shop.
Electric vehicles have an electric motor. The elec-
tric motor\bs energy supply is provided by the high- voltage on-board electrical system.
&DANGER Risk of death and Nre due to
modiNed and/or damaged components of
the high-voltage on-board electrical sys- tem
The vehicle\bs high-voltage on-board electrical
system is under high voltage. If you modify component parts in the vehicle\bs high-voltage
on-board electrical system or touch damaged
component parts, you may be electrocuted. In
32General notes

addition, modiNed and/or damaged compo-
nents may cause a Nre.
In the event of an accident or impact to the
vehicle underbody, components of the high- voltage electrical system may be damaged
although the damage is not visible.Never make any modiNcations to the
high-voltage on-board electrical system.Do not switch on or use the vehicle if its
high-voltage on-board electrical system
components have been modiNed or dam-
aged.Never touch damaged components of
the high-voltage on-board electrical sys- tem.Aser an accident, do not touch any com-
ponents of the high-voltage on-board
electrical system.Aser an accident, have the vehicle trans-
ported away.Have the components of the high-voltage
on-board electrical system checked at aqualiNed specialist workshop and
replaced if necessary.
The components of the vehicle\bs high-voltage on- board electrical system are marked with yellow warning stickers. The cables of the high-voltage
on-board electrical system are orange.
High-voltage components that can become very hot are marked with an additional warning sticker:
Example
Vehicles with electric motors generate signiN-
cantly less noise when stationary and while driv-
ing than vehicles with internal-combustion
engines.
Therefore the vehicle may not be heard by other
road users due to the signiNcantly reduced noise
when stationary and while driving.
For this reason the vehicle is equipped with a
sound generator, which serves as an acoustic vehicle alerting system (AVAS). This protectiveequipment is prescribed by law.
The outside sound produced by the sound genera-
tor (AVAS) can be heard in the passenger com-
General notes33

partment at low speeds and does not represent a
malfunction.
Notes on assembling the license plate on the front license plate holder
*NOTE Malfunctions and system failures
due to incorrect mounting of the license
plate on the front license plate holder
If the license plate is incorrectly mounted on
the front license plate holder, sensors, cam- eras or driving and safety systems may mal-
function or fail.
Observe the following points when mounting
the license plate on the front license plate holder:
Mount the license plate directly on thelicense plate holder without advertising
media or other holders.Mount the license plate so that it does not protrude above or to the side of the
license plate adapter.National information for components relevant to
radio regulation
USA: "Radio based devices of this vehicle comply with Part 15 of the FCC Rules. Operation is sub-
ject to the following two conditions: 1) These devi- ces may not cause harmful interference, and 2)
These devices must accept any interference
received, including interference that may cause undesired operation.Changes or modiNcations not
expressly approved by the party responsible for
compliance could void the user!

systems and operating safety may be
impaired.For safety reasons, we recommend that
you use and connect only products
approved by an authorized Mercedes-
Benz Service Center.&WARNING Risk of accident due to objects
in the driver\bs footwell
Objects in the driver\bs footwell may impede
pedal travel or block a depressed pedal.
This jeopardizes the operating and road safety
of the vehicle.
Stow all objects in the vehicle securely so that they cannot get into the driver\bs
footwell.Always install the Ooor mats securely
and as prescribed in order to ensure that
there is always suPcient room for the
pedals.Do not use loose Ooor mats and do not
place Ooor mats on top of one another.*NOTE Battery discharging from using devi-
ces connected to the diagnostics connec-
tion
Using devices at the diagnostics connection
drains the battery.
Check the charge level of the battery.If the charge level is low, charge the bat- tery, e.g. by driving a considerable dis-
tance.
Connecting and using another device with the diagnostics connection can have the following
eMects:
= Malfunctions in the vehicle system
= Permanent damage to vehicle components
Please refer to the warranty terms and conditions
for this matter.
General notes35

QualiNed specialist workshop
An authorized Mercedes-Benz Service Center is a qualiNed specialist workshop. It has the necessary
special skills, tools and qualiNcations to correctly
carry out the work required on your vehicle. This particularly applies to safety-relevant work.
For the following, always have your vehicle checked at an authorized Mercedes-Benz Service
Center:
= Safety-relevant work
= Service and maintenance work
= Repair work
= ModiNcations as well as installations and con-
versions
= Work on electronic components
Mercedes!

Only have repairs and maintenance work in the
area of the following components carried out at a
qualiNed specialist workshop:
= Vehicle components carrying live voltage
= Transmission antenna
= Multimedia system and sound system
If you have any queries or suggestions, consult a
qualiNed specialist workshop.
Problems with your vehicle
If you should experience a problem with your vehi- cle, particularly one that you believe may aMect its
safe operation, we urge you to contact an author- ized Mercedes-Benz Center immediately to have
the problem diagnosed and rectiNed. If the prob-
lem is not resolved to your satisfaction, please discuss the problem again with an authorized
Mercedes-Benz Center or, if necessary, contact us at one of the following addresses:
In the USA:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of man-
ufacturers under Title 49, Code of U.S. Federal
Regulations, Part 575 pursuant to the !

Transport Canada cannot become involved in indi-
vidual problems between you, your dealer, or
Mercedes-Benz Canada Inc.
To contact Transport Canada, you may call the Defect Investigations and Recalls Division toll-free
in Canada at 1-800-333-0510 or 819-994-3328
in the Gatineau-Ottawa area or internationally; may also go to the following websites for more
information:
= English: https://www.tc.gc.ca/recalls
= French: https://www.tc.gc.ca/rappels
Limited Warranty
*NOTE Damage to the vehicle arising from
violation of these operating instructions.
Damage to the vehicle can arise from violation
of these operating instructions.
This damage is not covered either by the
Mercedes-Benz implied warranty or by the New!