MERCEDES-BENZ GLE COUPE 2023 Owners Manual

\bIn addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a"ser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.\bIf you answer the prompt for support from the Mercedes-Benz Customer Center with Call
Later , the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con"Nrmed or declined. A"ser being
declined, this will not be shown again.

q Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom-
mendations regarding the maintenance of your vehicle.
Regardless of whether you have consented to the maintenance management service, the multime-dia system reminds you a"ser a certain amount of
time that a service is due. A prompt appears ask- ing if you would like to make an appointment.To arrange a service appointment: select Call.
A"ser your consent, the vehicle data is trans-
ferred and the Mercedes-Benz Customer Cen-
ter takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to con"Nrm the appoint-
ment and if necessary consult about the
details.\bIf you select Call Later a"ser the service mes-
sage appears, the message is hidden and
reappears at a later time.

q Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me, data is transferred to enable targeted advice and
an e"Pcient service.
The following requirements must be ful"Nlled for
the transfer of the data:
= The vehicle is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider.
= The quality of the mobile connection is su"P-
cient.
Multi-stage transfer depends on the following fac- tors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology
= The activated Mercedes me connect services
= The service selected in the voice control sys-
tem\bThe scope of the data transmitted depends on
the vehicle model and vehicle equipment. For technical reasons, not all data is available at
all times.MBUX multimedia system299

Data transfer if Mercedes me connect servicesare not activated
If no Mercedes me connect services are activa-
ted, the following data is transferred:
= Vehicle identi"Ncation number
= Time of the call
= Reason for the initiation of the call
= Con"Nrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made a"ser automatic accident or break-
down detection using the multimedia system, the following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle locationIf Accident and Breakdown Management is called
via the voice control system, the following data
can also be called up from the vehicle by the
Mercedes-Benz Customer Center:
= Current vehicle location
Data processing
The data transmitted within the scope of the call is deleted from the processing system a"ser the
call is "Nnished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-speci"Nc data is processed and stored
in the Mercedes-Benz Customer Center and, if required to process the incident, forwarded to the
service partner authorized by the Mercedes-Benz Customer Center. Take note of the data protection
information on the Mercedes me Internet page
https://www.mercedes.me or in the recorded
message immediately a"ser calling the Mercedes-
Benz Customer Center.\bThe recorded message is not available in every country.Mercedes me connect

q Information on Mercedes me connect
Mercedes me connect consists of multiple serv-
ices.
You can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the multimedia system)
= Mercedes-Benz Emergency Call System (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle\bs overhead control panel
(  page 297).
You can also call the Mercedes-Benz Customer
Center using the multimedia system (  page 297).
300MBUX multimedia system

Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, "Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the Mercedes-Benz emergency call system
(  page 304).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can "Nnd these in your
Mercedes me user account.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com

q Information on Mercedes me connect Accident
and Breakdown Management\bAccident and Breakdown Management is not
available in every country. Contact an author-
ized Mercedes-Benz Center to "Nnd out
whether this function is available in your coun- try.The Accident and Breakdown Management can
include the following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 304)
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
= Breakdown assistance by a technician on
location and/or the towing away of the vehicle to the nearest authorized Mercedes-Benz Cen-
ter
You may be charged for these services.
= Addition to the emergency guide a"ser auto-
matic accident or breakdown detection
(  page 298)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal support by the Mercedes-Benz Customer Cen-
ter and the authorized service partner or
breakdown assistance.= Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speci"Nc
wear and failure reports are recorded by the
service provider, in so far as these can be clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes- Benz Customer Center for further help. Thisprompt in the multimedia system only appears
when the vehicle is stationary.\bThese services are subject to technical
restrictions such as the mobile phone cover- age, mobile network quality and the ability ofthe processing systems to interpret the trans-ferred data. In some circumstances, this can
result in delays or the failure of the informa- tion to appear in the multimedia system.
Please note that the service and breakdown call is
a Mercedes-Benz service. In emergencies, be
sure to contact the usual national emergency
MBUX multimedia system301

number "Nrst or use the Mercedes-Benz emer-
gency call system (  page 304).
More information about Mercedes me connect services can be obtained in the Mercedes me Por-tal: https://me.secure.mercedes-benz.com

q Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can "Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection information for Mercedes me connect. You can"Nnd these in your Mercedes me user account.Overview of the Mercedes me & Apps menu
When you log in with a user account to the
Mercedes me Portal, then services and o"Mers
from Mercedes-Benz will be available to you.
For more information consult an authorized
Mercedes-Benz Center or visit the Mercedes me Portal: https://me.secure.mercedes-benz.com
\bMake sure you always keep the Mercedes me
Apps updated.
You can call up the menu using Apps in the multi-
media system.
In the Apps menu, the following options can be
available:
= Connecting the vehicle with the Mercedes me
user account
= Deleting a connection between a user account
Mercedes me and the vehicle
= Calling up the Mercedes me services
= Calling up apps such as In-Car O"Pce or the
web browser depending on availability
Web browser overview1Previous website2Next website3Update4URL5Adds/removes bookmarks6Options7Settings\bUnder b you have the following options:
= Tabs
= Bookmarks & History
= Reading Mode302MBUX multimedia system

=Share Link
= Share Content
= Request Mobile Website\bWebsites cannot be shown while the vehicle is
in motion.
Overview of Smartphone Integration
With Smartphone Integration, you can use certain
functions on your mobile phone via the multime- dia system display.
Only one mobile phone at a time can be connec-
ted via Smartphone Integration to the multimedia system. Also for use with two phone mode withSmartphone Integration, only one additional
mobile phone can be connected using Bluetooth n
with the multimedia system.
The full range of functions for Smartphone Inte-
gration is only possible with an internet connec- tion. The appropriate application must be down-
loaded on the mobile phone to use Smartphone
Integration. The mobile phone must be switched on and connected to the multimedia system viathe USB port using a suitable cable.
Apps for Smartphone Integration:
= Apple CarPlay n
(wireless connection via Blue-
tooth n
also possible)
= Android Auto (wireless connection via Blue-
tooth n
also possible)\bFor safety reasons, the "Nrst activation of
Apple CarPlay n
or Android Auto on the multi-
media system must be carried out when the vehicle is stationary with the parking brake.
You can start Smartphone Integration using theDevices menu.
You can end Smartphone Integration via the Devi-
ces or by disconnecting the connecting cable
between the mobile phone and multimedia sys-
tem.
\bMercedes-Benz recommends disconnecting
the connection via the device manager or the connecting cable only when the vehicle is sta-
tionary.
Overview of transferred vehicle data
When using Smartphone Integration, certain vehi-
cle data is transferred to the mobile phone. This
enables you to get the best out of selected mobile phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
= So"sware release of the multimedia system
= System ID (anonymized)
The transfer of this data is used to optimize com-
munication between the vehicle and the mobile phone.
To do this, and to assign several vehicles to the
mobile phone, a vehicle identi"Ner is randomly gen-
erated.
This has no connection to the vehicle identi"Nca-
tion number (VIN) and is deleted when the multi-
media system is reset (  page 282).
The following driving status data is transmitted: = Transmission position engaged
= Distinction between parked, standstill, rolling
and driving
= Day/night mode of the driver\bs display
= Drive typeMBUX multimedia system303

The transfer of this data is used to alter how con-tent is displayed to correspond to the driving sit-
uation.
The following position data is transmitted: = Coordinates
= speed
= Compass direction
= Acceleration direction
The mobile phone uses this data to improve the
accuracy of navigation, for example, when driving
through a tunnel.
Mercedes-Benz emergency call system
Information on the Mercedes-Benz emergency
call system
Your vehicle is equipped with the Mercedes-Benz emergency call system (!

You can "Nnd more information on the regional
availability of eCall at: https://www.mercedes-
benz-mobile.com/extra/ecall/\bIf there is a malfunction of the emergency call
system, the loudspeakers, microphone, air
bag or the SOS button, for example, are
faulty.
You can recognize a malfunction in the emer-
gency call system by the following displays:
= A corresponding message will also appear
in the driver\bs display.
= The SOS button lights up red continuously.
Triggering an automatic Mercedes-Benz emer-
gency call
Requirements: = The vehicle is switched on.
= The starter battery is su"Pciently charged.
The Mercedes-Benz emergency call system trig-
gers an emergency call automatically in the fol-
lowing cases:
= A"ser activation of the restraint systems such
as air bags or Emergency Tensioning Devices a"ser an accident
= A"ser an automatically initiated emergency
stop by Active Emergency Stop Assist
The emergency call has been made: = A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to oneof the emergency call centers.
The SOS button in the overhead control panel
"Oashes until the emergency call is "Nnished.
It is not possible to immediately end an automatic
emergency call.If no connection can be made to the emergency
services either, a corresponding message appears in the media display.Dial the local emergency number on yourmobile phone.
If an emergency call has been initiated:
= Remain in the vehicle if the road and tra"Pc
conditions permit you to do so until a voice connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
= If no vehicle occupant answers, an ambulance
is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emergency
call
To use the SOS button in the overhead con- trol panel: press the SOS button at least one
second long (  page 297).
or
MBUX multimedia system305

To use voice control: use the voice commands
of the MBUX Voice Assistant.
The emergency call has been made:
= A voice connection is made to the Mercedes-
Benz emergency call center.
= A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmit the vehicle position data to one
of the emergency call centers.
= Remain in the vehicle if the road and tra"Pc
conditions permit you to do so until a voice
connection is established with the emergency
call center operator.
= Based on the call, the operator decides
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no connection can be made to the emergency
services, a corresponding message appears in the
central display.
Dial the local emergency number on your mobile phone.Ending an unintentionally triggered manual
Mercedes-Benz emergency callSelect <schar> on the multifunction steering wheel. Depress button for several seconds.
Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
= Vehicle\bs GPS position data
= GPS position data on the route (a few hundred
meters () before the incident)
= Direction of travel
= Vehicle identi&#34;Ncation number
= Vehicle drive type
= Number of people detected in the vehicle
= Whether Mercedes me connect is available or
not
= Whether the emergency call was initiated
manually or automatically
= Time of the accident
= Language setting on the multimedia system
Data transmitted is vehicle information. For any
questions about the collection, use and sharing of
the eCall system data, please contact MBUSA\bs
Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC\bs Customer Assistance Center at 1-800-387-0100.
Customer requests for covered information should
be submitted via the same channels.
For accident clari&#34;Ncation purposes, the following
measures can be taken up to an hour a&#34;ser the
emergency call has been initiated:
= The current vehicle position can be deter-
mined.
= A voice connection to the vehicle occupants
can be established.306MBUX multimedia system

Radio & media
Overview of the symbols and functions in the media menu
SymbolDesignationFunction6PlaySelect to start or continue playback.8RestSelect to pause the playback.:Repeat a trackSelect to repeat the current track or the active playlist.
= Select once: the active playlist is repeated.
= Select twice: the current track is repeated.
= Select three times: the function is deactivated.9Random playbackSelect to play back the tracks in random order.

SymbolDesignationFunction=SettingsSelect to make settings.©HomeSelect to return to the home screen.LMessagingSelect to call up messaging.Full screenSelect to switch to full screen mode.The following functions and settings are available
in the Media menu:
= Connecting external data storage media with
the multimedia system (e.g. using USB or
Bluetooth n
)
= Playing back audio &#34;Nles308MBUX multimedia system