Ads MERCEDES-BENZ GLS 2018 Owners Manual

1, 2, 3 ...4ETS (Electronic Traction System)
see ETS/4ETS (Electronic Trac-
tion System)
4MATIC (permanent four-wheel
drive) .................................................. 218
12 V socket
see Sockets
115 V socket ...................................... 313
360° camera
Cleaning ........................................ .3 34
Display in the multimedia system .. 205
Function/notes ............................ .2 03
AABS (Anti-lock Braking System)
Display message ............................ 249
Function/notes ................................ 66
Important safety notes .................... 66
Warning lamp ................................. 282
Accident
Automatic measures after an acci-
dent ................................................. 59
Activating media mode
General notes ................................ 298
Activating/deactivating cooling
with air dehumidification ................. 131
Active Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 242
Display message ............................ 269
Function/information .................... 213
Trailer towing ................................. 215
Active Brake Assist
Activating or deactivating .............. 242
Display message ............................ 254
Function/notes ................................ 67
Active Brake Assist with cross-
traffic function
Activating or deactivating .............. 242
Display message ............................ 255
Function/notes ................................ 72
Important safety notes .................... 73
Warning lamp ................................. 290
Active Curve System
Display message ............................ 266 Function/notes ............................. 189
Active Lane Keeping Assist
Activating/deactivating (on-
board computer) ............................ 242
Display message ............................ 268
Function/information .................... 215
Trailer towing ................................. 218
Active light function ......................... 117
ADAPTIVE BRAKE ................................. 72
Adaptive Highbeam Assist
Display message ............................ 261
Function/notes ............................. 118
Switching on/off ........................... 118
Additives (engine oil) ........................ 390
Address book
see also Digital Operator's Man-
ual .................................................. 292
Adjusting the volume
Multimedia system ........................ 293
ADS (Adaptive Damping System)
Function/notes ............................. 188
Air bags
Deployment ..................................... 56
Display message ............................ 258
Front air bag (driver, front
p assenger) ....................................... 50
Important safety notes .................... 49
Introduction ..................................... 49
Knee bag .......................................... 50
Occupant Classification System
(OCS) ............................................... 51
PASSENGER AIR BAG indicator
lamps ............................................... 45
Side impact air bag .......................... 51
Window curtain air bag .................... 51
Air filter (display message) .............. 264
AIR FLOW ........................................... 132
Air vents
Glove box ....................................... 136
Important safety notes .................. 136
Rear ............................................... 137
Setting ........................................... 136
Setting the center air vents ........... 136
Setting the side air vents ............... 136
Air-conditioning system
see Climate control4
Index

AIRMATIC package
ADS (Adaptive Damping System) .. .1 88
Function/notes ............................ .1 88
Alarm
ATA (Anti-Theft Alarm system) ......... 75
Switching off (ATA) .......................... 75
Switching the function on/off
(ATA) ................................................ 75
Alarm system
see ATA (Anti-Theft Alarm system)
AMG
Adaptive sport suspension sys-
tem ................................................ 191
AMG menu (on-board computer) ..... 245
Anti-lock braking system
see ABS (Anti-lock Braking System)
Anti-skid chains
see Snow chains
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Approach/departure angle .............. 173
Ashtray ............................................... 311
Assistance display (on-board com-
puter) ................................................. .2 41
Assistance menu (on-board com-
puter) ................................................. .2 41
ASSYST PLUS
Displaying a service message ....... .3 29
Hiding a service message .............. 329
Resetting the service interval dis-
play ................................................ 329
Service message ............................ 329
Special service requirements ......... 330
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 75
Function .......................................... .7 5
Switching off the alarm .................... 75
ATTENTION ASSIST
Activating/deactivating ................. 242
Display message ............................ 265
Function/notes ............................. 207
Audio menu (on-board computer) .... 239
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshop
see Qualified specialist workshop AUTO lights
Display message ............................ 260
see Lights
Automatic car wash (care) ............... 330
Automatic engine start (ECO start/
stop function) .................................... 145
Automatic engine switch-off (EC O
s tart/stop function) .......................... 144
Automatic headlamp mode .............. 115
Automatic transmission
Accelerator pedal position ............. 150
Changing gear ............................... 150
DIRECT SELECT lever ..................... 148
Display message ............................ 275
Drive program ................................ 151
Drive program display .................... 149
Driving tips .................................... 150
DYNAMIC SELECT controller ......... 147
Emergency running mode .............. 155
Engaging drive position .................. 149
Engaging neutral ............................ 149
Engaging park position automati-
cally ............................................... 148
Engaging reverse gear ................... 148
Engaging the park position ............ 148
Important safety notes .................. 148
Kickdown ....................................... 151
Manual shifting .............................. 152
Oil temperature (on-board com-
puter, Mercedes-AMG vehicles) ..... 245
Overview ........................................ 148
Problem (malfunction) ................... 155
Pulling away ................................... 143
Starting the engine ........................ 142
Steering wheel paddle shifters ...... 152
Trailer towing ................................. 151
Transmission position display ........ 149
Transmission positions .................. 150
Automatic transmission emer-
gency mode ....................................... 155
AUX jacks
CD/DVD drive ............................... 299
Axle load, permissible (trailer tow-
ing) ...................................................... 395
B
Back button ....................................... 293 Index 5

Lights ............................................ .2 60
Safety systems .............................. 249
SmartKey ....................................... 278
Tires ............................................... 273
Vehicle .......................................... .2 75
Distance Pilot DISTRONIC
Activating ....................................... 178
Activation conditions ..................... 178
Cruise control lever ....................... 178
Display Message ............................ 270
Displays in the instrument cluster .. 181
Driving tips ................................... .1 82
Function/notes ............................ .1 76
Important safety notes .................. 176
Setting the specified minimum
distance ......................................... 180
Stopping ........................................ 179
Switching off .................................. 180
Warning lamp ................................. 290
Distance recorder
see Odometer
see Trip odometer
Distance warning (warning lamp) .... 290
Distance warning function
Function/notes ................................ 68
Warning lamp ................................. 290
Doors
Automatic locking (on-board com-
puter) ............................................. 244
Automatic locking (switch) .............. .8 4
Central locking/unlocking
(SmartKey) ...................................... .7 7
Control panel .................................. .4 3
Display message ............................ 277
Emergency locking ........................... 84
Emergency unlocking ....................... 84
Important safety notes .................... 83
Opening (from inside) ...................... 83
Overview .......................................... 83
Power closing .................................. 84
Drinking and driving ......................... 165
Drive program
Automatic transmission ................. 151
Off-Road program (vehicles with-
out Off-Road Engineering pack-
a g e) ............................................... 219
Off-road programs (vehicles with
Off-Road Engineering package) ...... 220 SETUP (on-board computer,
Mercedes-AMG vehicles) ............... 246
Drive programs
Display (DIRECT SELECT lever) ...... 149
Driver's door
see Doors
Driving
Important safety notes .................. 139
Driving abroad
Mercedes-Benz Service ................. 330
Driving Assistance PLUS package ... 213
Driving in mountainous terrain
Approach/departure angle ............ 173
Driving lamps
see Daytime running lamps
Driving off-road
see Off-road driving
Driving safety system
Active Brake Assist .......................... 67
Braking assistance appropriate to
the situation ..................................... 69
Driving safety systems
ABS (Anti-lock Braking System) ....... 66
Active Brake Assist with cross-
traffic function ................................. 72
ADAPTIVE BRAKE ............................. 72
BAS (Brake Assist System) .............. 67
Distance warning function ............... 68
EBD (electronic brake force distri-
bution) ............................................. 72
ESP ®
(Electronic Stability Pro-
gram) ............................................... 69
Important safety information ........... 66
Overview .......................................... 66
STEER CONTROL ............................. 75
Driving system
AIRMATIC package ........................ 188
Distance Pilot DISTRONIC ............. 176
Distance Pilot DISTRONIC with
Steering Pilot ................................. 182
Parking assist PARKTRONIC .......... 192
Parking Pilot .................................. 195
Driving systems
360°camera .................................. 203
Active Blind Spot Assist ................. 213
Active Curve System ...................... 189
Active Lane Keeping Assist ............ 215
ADS ............................................... 188 Index 9

AMG adaptive sport suspension
system ........................................... 191
ATTENTION ASSIST ........................ 207
Blind Spot Assist ............................ 209
Cruise control ................................ 174
Display message ............................ 265
Driving Assistance Plus package ... 213
HOLD function ............................... 187
Lane Keeping Assist ...................... 211
Level control (vehicle with the Off-
Road Engineering package) ........... 184
Rear view camera .......................... 199
Traffic Sign Assist .......................... 208
Driving tips
Automatic transmission ................. 150
Brakes ........................................... 166
Break-in period .............................. 139
Distance Pilot DISTRONIC ............. 182
Downhill gradient ........................... 166
Drinking and driving ....................... 165
Driving in winter ............................. 169
Driving on flooded roads ................ 168
Driving on sand .............................. 172
Driving on wet roads ...................... 168
Driving over obstacles ................... 173
Exhaust check ............................... 165
Fuel ................................................ 164
General .......................................... 164
Hydroplaning ................................. 168
Icy road surfaces ........................... 169
Limited braking efficiency on sal-
ted roads ....................................... 167
Off-road driving .............................. 170
Off-road fording ............................. 169
Snow chains .................................. 356
The first 1000 miles (1500 km) ..... 139
Tire ruts ......................................... 172
Towing a trailer .............................. 225
Traveling uphill ............................... 173
Wet road surface ........................... 167
DSR (Downhill Speed Regulation)
Display message ............................ 267
Function/notes ............................. 218
DVD video
Operating (on-board computer) ..... 239
see also Digital Operator's Man-
ual .................................................. 292 DYNAMIC SELECT controller
Automatic transmission ................. 147
E EASY-ENTRY feature
Activating/deactivating ................. 244
Function/notes ............................. 109
EASY-EXIT feature
Crash-responsive ........................... 110
Function/notes ............................. 109
Switching on/off ........................... 244
EBD (electronic brake force distri-
bution)
Display message ............................ 251
Function/notes ................................ 72
ECO display
Function/notes ............................. 165
On-board computer ....................... 237
ECO start/stop function
Automatic engine start .................. 145
Automatic engine switch-off .......... 144
Deactivating/activating ................. 145
General information ....................... 144
Important safety notes .................. 144
Introduction ................................... 144
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Emergency
Automatic measures after an acci-
dent ................................................. 59
Emergency release
Driver's door .................................... 84
Vehicle ............................................. 84
Emergency spare wheel
General notes ................................ 380
Important safety notes .................. 380
Removing ....................................... 381
Storage location ............................ 381
Stowing .......................................... 381
Emergency Tensioning Devices
Activation ......................................... 56
Emergency unlocking
Tailgate ............................................ 88
Emissions control
Service and warranty information .... 28
Engine
Check Engine warning lamp ........... 28810
Index

Display message ............................ 261
ECO start/stop function ................ 144
Engine number ............................... 386
Irregular running ............................ 146
Jump-starting ................................. 346
Starting (important safety notes) ... 141
Starting problems .......................... 146
Starting the engine with the
SmartKey ....................................... 142
Starting via smartphone ................ 142
Starting with KEYLESS-GO ............. 142
Switching off .................................. 162
Tow-starting (vehicle) ..................... 352
Engine electronics
Problem (malfunction) ................... 146
Engine jump starting
see Jump starting (engine)
Engine oil
Adding ........................................... 327
Additives ........................................ 390
Checking the oil level ..................... 326
Checking the oil level using the
dipstick .......................................... 327
Display message ............................ 263
Filling capacity ............................... 390
Notes about oil grades ................... 389
Notes on oil level/consumption .... 326
Temperature (on-board computer,
Mercedes-AMG vehicles) ............... 245
Engine switch-off
see ECO start/stop function
Entering an address
see also Digital Operator's Man-
ual .................................................. 292
ESP ®
(Electronic Stability Pro-
gram)
AMG menu (on-board computer) ... 246
Characteristics ................................. 70
Deactivating/activating ................... 71
Display message ............................ 249
Function/notes ................................ 69
General notes .................................. 69
Important safety information ........... 70
Warning lamp ................................. 284
ETS/4ETS (Electronic Traction Sys-
tem) ...................................................... 70
Exhaust check ................................... 165 Exhaust pipe (cleaning instruc-
tions) .................................................. 334
Exterior lighting
see Lights
Exterior mirrors
Adjusting ....................................... 110
Dipping (automatic) ....................... 112
Folding in whe n locking (on-board
co mputer) ...................................... 245
Folding in/out (automatically) ....... 111
Folding in/out (electrically) ........... 111
Out of position (troubleshooting) ... 112
Setting ........................................... 111
Storing settings (memory func-
tion) ............................................... 113
Storing the parking position .......... 112
Eyeglasses compartment ................. 302
F Favorites
Overview ........................................ 294
Filler cap
see Refueling
Flat tire
MOExtended tires .......................... 340
Preparing the vehicle ..................... 339
TIREFIT kit ...................................... 341
see Emergency spare wheel
Floormats ........................................... 324
Fog lamps (extended range) ............. 118
Folding the rear bench seat for-
wards/back ....................................... 303
Fording
Off-road ......................................... 169
On flooded roads ........................... 168
Frequencies
Mobile phone ................................. 384
Two-way radio ................................ 384
Fuel
Additives ........................................ 388
Consumption statistics .................. 236
Displaying the current consump-
tion ................................................ 237
Displaying the range ...................... 237
Driving tips .................................... 164
Fuel gauge ....................................... 37
Grade (gasoline) ............................ 387 Index 11

Switching the daytime running
lamps on/off (on-board com-
puter) ............................................. 243
Turn signals ................................... 116
see Interior lighting
see Replacing the bulbs
Loading guidelines ............................ 300
Locking
see Central locking
Locking (doors)
Automatic ........................................ 84
Emergency locking ........................... 84
From inside (central locking but-
ton) .................................................. 83
Locking centrally
see Central locking
Locking verification signal (on-
board computer) ............................... 244
LOW RANGE
Display message ............................ 267
Off-road gear ................................. 221
LOW RANGE off-road gear ................ 221
Low-beam headlamps
Display message ............................ 260
Replacing bulbs ............................. 121
Switching on/off ........................... 116
Lumbar support
Adjusting (on the seat) .................. 106
Luxury head restraints ..................... 100
M
M+S tires ............................................ 356
Malfunction message
see Display messages
Matte finish (cleaning instruc-
tions) .................................................. 332
mbrace
Call priority .................................... 317
Display message ............................ 254
Downloading destinations
(COMAND) ..................................... 318
Downloading routes ....................... 320
Emergency call .............................. 315
General notes ................................ 314
Geo fencing ................................... 321
Info call button .............................. 317
Locating a stolen vehicle ............... 319 Remote fault diagnosis .................. 319
Remote vehicle locking .................. 319
Roadside assistance button ........... 316
Search & Send ............................... 318
Self-test ......................................... 315
Speed alert .................................... 320
System .......................................... 314
Triggering the vehicle alarm ........... 321
Vehicle remote unlocking .............. 319
Mechanical key
Function/notes ................................ 79
General notes .................................. 79
Inserting .......................................... 79
Locking vehicle ................................ 84
Removing ......................................... 79
Unlocking the driver's door .............. 84
Media Interface
USB port in the armrest of the
center console ............................... 301
see Digital Operator's Manual
Memory card (audio) ......................... 239
Memory function ............................... 113
Mercedes-Benz Intelligent Drive
360°camera .................................. 203
Active Blind Spot Assist ................. 213
Active Lane Keeping Assist ............ 215
ATTENTION ASSIST ........................ 207
Blind Spot Assist ............................ 209
Distance Pilot DISTRONIC ............. 176
Distance Pilot DISTRONIC with
Steering Pilot ................................. 182
General notes ................................ 174
Lane Keeping Assist ...................... 211
Parking Assist PARKTRONIC .......... 192
Parking Pilot .................................. 195
PRE-SAFE ®
PLUS (anticipatory
occupant protection PLUS) .............. 59
Rear view camera .......................... 199
Traffic Sign Assist .......................... 208
Mess age memory (on-board com-
pute r) .................................................. 248
Mirror
Vanity mirror (sun visor) ................ 310
Mirror turn signal
Cleaning ......................................... 334
Mirrors
see Exterior mirrors14
Index

Rear seats
Adjusting ....................................... 101
Display message ............................ 277
Rear view camera
Cleaning instructions ..................... 334
Display in the multimedia system .. 200
Function/notes ............................. 199
Switching on/off ........................... 200
Rear window defroster
Problem (malfunction) ................... 135
Switching on/off ........................... 134
Rear window wiper
Replacing the wiper blade .............. 124
Switching on/off ........................... 123
Rear-view mirror
Anti-glare (manual) ........................ 110
Dipping (automatic) ....................... 112
Reflective safety jacket .................... 338
Refrigerant (air-conditioning sys-
tem)
Important safety notes .................. 391
Refueling
Fuel gauge ....................................... 37
Important safety notes .................. 155
Refueling process .......................... 156
see Fuel
Remote control
Garage door opener ....................... 321
Replacing bulbs
General notes ................................ 120
High-beam headlamps ................... 121
Important safety notes .................. 120
Installing/removing the cover
(front wheel arch) .......................... 121
Low-beam headlamps .................... 121
Overview of bulb types .................. 120
Turn signals (front) ......................... 122
Reporting safety defects .................... 32
Rescue card ......................................... 32
Reserve (fuel tank)
see Fuel
Reserve fuel
Display message ............................ 263
Warning lamp ................................. 288
Residual heat (climate control) ........ 135
Restraint system
Display message ............................ 256
Introduction ..................................... 44 Warning lamp ................................. 287
Warning lamp (function) ................... 45
Reversing feature
Panorama sliding sunroof ................ 93
Roller sunblinds ............................... 95
Side windows ................................... 89
Sliding sunroof ................................. 93
Tailgate ............................................ 85
Reversing lamps ( display mes-
s
age) ................................................... 260
Roadside Assistance (breakdown) .... 29
Roller sunblind
Panorama roof with power tilt/
sliding panel ..................................... 94
Rear side windows ......................... 310
Roof carrier ........................................ 308
Roof lining and carpets (cleaning
guidelines) ......................................... 337
Roof load (maximum) ........................ 392
Route (navigation)
see Route guidance (navigation)
Route guidance
see also Digital Operator's Man-
ual .................................................. 292
Route guidance (navigation) ............ 237
Route guidance active ...................... 238
S
Safety
Children in the vehicle ..................... 59
see Occupant safety
see Operating safety
Safety system
see Driving safety systems
SD card
Inserting ........................................ 298
Inserting/removing ........................ 298
Removing ....................................... 298
SD memory card
see also Digital Operator's Man-
ual .................................................. 292
Selecting ........................................ 239
Search & Send
see also Digital Operator's Man-
ual .................................................. 292
Seat
Correct driver's seat position ........... 9718
Index

SUV
(Sport Utility Vehicle) ....................... 30
Switching air-recirculation mode
on/off ................................................ .1 35
Switching on media mode
Via the device list .......................... 298
T Tachometer ........................................ 233
Tailgate
Display message ............................ 276
Emergency unlocking ....................... 88
Important safety notes .................... 84
Limiting the opening angle ............... 88
Opening dimensions ...................... 392
Opening/closing (automatically
from inside) ...................................... 87
Opening/closing (automatically
from outside) ................................... 86
Opening/closing (from outside) ....... 85
Power closing .................................. 84
Tank
see Fuel tank
Tank content
Fuel gauge ....................................... 37
Technical data
Capacities ...................................... 386
Information .................................... 384
Tires/wheels ................................. 379
Trailer loads ................................... 395
Vehicle data ................................... 392
Telephone
Accepting a call (multifunction
steering wheel) .............................. 240
Authorizing a mobile phone (con-
necting) ......................................... 296
Authorizing a mobile phone via the
device manager (connecting) ......... 297
Connecting a mobile phone
(device manager) ........................... 297
Connecting a mobile phone (gen-
eral information) ............................ 296
Display message ............................ 277
Menu (on-board computer) ............ 240
Number from the phone book ........ 240
Redialing ........................................ 240
Rejecting/ending a call ................. 240 see also Digital Operator's Man-
ual .................................................. 292
Temperature
Coolant (display in the instrument
cluster) .......................................... 234
Coolant (on-board computer,
Mercedes-AMG vehicles) ............... 245
Engine oil (on-board computer,
Mercedes-AMG vehicles) ............... 245
Outside temperature ...................... 233
Setting (climate control) ................ 132
Transmission oil (on-board com-
puter, Mercedes-AMG vehicles) ..... 245
Through-loading feature ................... 303
Timing (RACETIMER) ......................... 246
Tire pre ssure
C alling up (on-board computer) ..... 361
Checking manually ........................ 360
Display message ............................ 273
Maximum ....................................... 360
Not reached (TIREFIT) .................... 342
Notes ............................................. 359
Reached (TIREFIT) .......................... 343
Recommended ............................... 357
Tire pressure loss warning system
General notes ................................ 360
Important safety notes .................. 361
Restarting ...................................... 361
Tire pressure monitor
Checking the tire pressure elec-
tronically ........................................ 363
Function/notes ............................. 361
General notes ................................ 361
Important safety notes .................. 362
Radio type approval for the tire
pressure monitor ........................... 364
Restarting ...................................... 364
Warning lamp ................................. 291
Warning message .......................... 363
Tire pressure table ............................ 358
TIREFIT kit
Important safety notes .................. 341
Storage location ............................ 339
Tire pressure not reached .............. 342
Tire pressure reached .................... 343
Using ............................................. 341
Tires
Aspect ratio (definition) ................. 373 Index 21

Mounting dimensions .................... 395
Parking Assist PARKTRONIC ......... .1 92
Power supply ................................. 230
Pulling away with a trailer .............. 143
Removing the ball coupling ............ 229
Trailer loads ................................... 395
Towing away
Important safety guidelines ........... 349
Installing the towing eye ................ 350
Notes for 4MATIC vehicles ............ 351
Removing the towing eye .............. .3 50
Transporting the vehicle ................ 351
With both axles on the ground ....... 350
Towing eye ......................................... 339
Traffic reports
see also Digital Operator's Man-
ual ................................................. .2 92
Traffic Sign Assist
Activating/deactivating the warn-
ing function ................................... .2 41
Display message ............................ 268
Function/notes ............................ .2 08
Important safety notes .................. 209
Instrument cluster display ............. 209
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 229
Trailer towing
Active Blind Spot Assist ................. 215
Active Lane Keeping Assist ............ 218
Blind Spot Assist ............................ 211
Permissible trailer loads and
drawbar noseweights ..................... 229
Transfer case ..................................... 155
Transmission
see Automatic transmission
Transmission position display ......... 149
Transporting the vehicle .................. 351
Traveling uphill
Brow of hill ..................................... 174
Driving downhill ............................ .1 74
Maximum gradient-climbing capa-
bility ............................................... 173
Trim pieces (cleaning instruc-
tions) ................................................. .3 36 Trip computer (on-board com-
puter) ................................................. .2 36
Trip odometer
Calling up ................................... .... 236
R es
etting (on-board computer) ...... 237
Trunk
see Tailgate
Turn signals
Display message ............................ 260
Replacing bulbs (front) ................... 122
Switching on/off ........................... 116
Two-way radio
Frequencies ................................... 384
Installation ..................................... 384
Transmission output (maximum) .... 384
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 374
Type identification plate
see Vehicle identification plate
U Unlocking
Emergency unlocking ....................... 84
From inside the vehicle (central
unlocking button) ............................. 83
Upshift indicator (on-board com-
puter, Mercedes-AMG vehicles) ....... 245
USB devices
Connecting to the Media Inter-
face ............................................... 299
V
Vanity mirror (in the sun visor) ........ 310
Vehicle
Correct use ...................................... 31
Data acquisition ............................... 32
Display message ............................ 275
Equipment ....................................... 28
Individual settings .......................... 243
Limited Warranty ............................. 32
Loading .......................................... 364
Locking (in an emergency) ............... 84
Locking (SmartKey) .......................... 77
Lowering ........................................ 378
Maintenance .................................... 29
Operating safety .............................. 30 Index 23

death or serious bodily injury if the vehicle is
driven, that defect or malfunction has been
subject to repair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction
of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance USA only:
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Canada only:
Have every service in a qualified specialist work-
shop confirmed in the service report.
Roadside Assistance The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800 FOR-MERCEDES (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet. Change of address or change of own-
ership In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800 FOR-MERCEDES (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800 FOR-MERCEDES (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada When you are abroad with your vehicle, observe
the following points: R
Service facilities or replacement parts may
not be readily available. R
Lead-free fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter. R
The fuel may have a considerably lower
octane number. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9Service and vehicle operation 29
Introduction Z