MERCEDES-BENZ S CLASS 2003 Owners Manual

241 Controls in detail
Useful features
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established. When a
voice connection is established, the audio
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the multifunction display.

Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance man-
ual for more information.These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.
iThe indicator lamp in the Roadside As-
sistance button
•
remains illumi-
nated in red for approx. 10 seconds
during the system self-check after turn-
ing the key in the starter switch to
position2 (together with the SOS but-
ton and the Information button
¡
).
See system self-check (
page 238)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp in the Roadside
Assistance button
•
is continuous-
ly illuminated and no voice connection
to the Response Center was estab-
lished, the Tele Aid system could not
initiate a Roadside Assistance call (e.g.
the relevant cellular phone network is
not available). The message
ROADSIDE
ASSISTANCE – CALL FAILED appears in
the multifunction display. Roadside As-
sistance calls can be terminated using
the
ì
button on the multifunction
steering wheel.

242 Controls in detailUseful featuresInformation button
¡
The information button
¡
is located be-
low the center armrest cover.

Press and hold the button (for longer
than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished, the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display. Infor-mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Center
or Mercedes-Benz USA products and ser-
vices is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp in the Information
button
¡
remains illuminated in red
for approx. 10 seconds during the sys-
tem self-check after turning the
SmartKey in the starter switch to
position2 (together with the SOS but-
ton and the Roadside Assistance
button
•
).
See System self-check (
page 238)
when the indicator lamp does not light
up in red or stays on longer than ap-
proximately 10 seconds.
If the indicator lamp in the Information
button
¡
is continuously illuminat-
ed and no voice connection was estab-
lished to the Response Center, then the
Tele Aid system could not initiate an In-
formation call (e.g. the relevant cellular
phone network is not available). The
message
INFO – CALL FAILED
appears
in the multifunction display.
Information calls can be terminated us-
ing the
ì
button on the multifunc-
tion steering wheel.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Center and have
the system checked or contact the Re-
sponse Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Cana-
da) as soon as possible.

243 Controls in detail
Useful features
Upgrade Signals
The Tele Aid system processes calls using
the following priority:

Automatic emergency – First priority


Manual emergency – Second priority


Roadside Assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard, and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the
appropriate indicator lamp will stop flash-
ing. The COMAND system operation will
resume.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing button
ì
on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use and spoken com-
mands are only available by pressing
the RPT button on the COMAND unit. A
pop-up window will appear in the CO-
MAND display to indicate that a
Tele Aid call is in progress.

244 Controls in detailUseful featuresRemote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the spare key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.

245 Controls in detail
Useful features
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
objects.
1Indicator lamp
2, 3, 4Signal transmitter key
5Hand-held remote control trans-
mitter (not part of vehicle equip-
ment)
Warning!
G
When programming a garage door opener,
the door moves up or down.
When programming or operating the remote
control, make sure there is no possibility of
anyone being injured by the moving door.iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience diffi-
culties with programming the transmit-
ter, contact your authorized
Mercedes-Benz Center, or call
Mercedes-Benz Customer Assistance
Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.
iFor operation in the USA only: This de-
vice complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.

246 Controls in detailUseful featuresProgramming or reprogramming the in-
tegrated remote control
Turn SmartKey in the starter switch to
position1 or2.

Hold the end of the hand-held transmit-
ter of the device you wish to train
approximately 2 to 5 inches (5 cm to
12 cm) away from the surface of the in-
tegrated remote control located on the
inside rear view mirror, keeping the in-
dicator lamp in view.

Using both hands, simultaneously push
the hand-held transmitter button and
the desired integrated remote control
button. Do not release the buttons until
completing next step.
The indicator lamp on the integrated re-
mote control will flash, first slowly and
then rapidly. The rapid flashing lamp indi-
cates successful programming of the new
frequency signal.

When the indicator lamp flashes rapid-
ly, release both buttons.

To program the remaining two buttons,
repeat the above steps.
Rolling code programming
To train a garage door opener (or other roll-
ing code devices) with the rolling code fea-
ture, follow these instructions after
completing the “Programming” portion of
this text. (A second person may make the
following training procedures quicker and
easier.)

Locate training button on the garage
door opener motor head unit. Exact location and color of the button
may vary by garage door opener brand.
If there is difficulty locating the trans-
mitting button, refer to garage door
opener operator’s manual.

Press “training” button on the garage
door opener motor head unit.
The “training light” is activated.
You have 30 seconds to initiate the follow-
ing step.

Firmly press and release the pro-
grammed integrated remote control
transmit button.

Press and release same button a sec-
ond time to complete the training pro-
cess.
Some garage door openers may require
you to do this procedure a third time to
complete the training.

Confirm the garage door operation by
pressing the programmed button on
the integrated remote control transmit-
ter.
iIf, after several attempts, you do not
successfully program the integrated re-
mote control device to learn the signal
of the hand-held transmitter, the ga-
rage door opener could be equipped
with the “rolling code feature.”

247 Controls in detail
Useful features
Canadian programming
During programming, your hand-held
transmitter may automatically stop trans-
mitting. 
Continue to press and hold the inte-
grated remote control transmitter but-
ton (refer to steps two through four in
the “Programming” portion) while you
press and re-press (“cycle”) your
hand-held transmitter every two sec-
onds until the frequency signal has
been learned.
Upon successful training, the indicator
lamp will flash slowly and then rapidly
after several seconds.Operating the remote control

Turn SmartKey in starter switch to
position1 or2.

Select and press the appropriate but-
ton to activate the remote controlled
device.
The integrated remote control trans-
mitter continues to send the signal as
long as the button is pressed – up to
20 seconds.Erasing the remote control memory

Turn SmartKey in starter switch to
position1 or2.

Simultaneously hold down the left and
right side buttons for approximately
20 seconds, or until the indicator lamp
blinks rapidly.
The codes of all three channels are
erased.iIf you sell your vehicle, erase the codes
of all three channels.

248 Controls in detailUseful featuresInfrared reflecting windshield
1Mounting location for electronic toll
collection devices (infrared transpar-
ent)
2Infrared transparent area
(pass-through for electronic signals)
331.5 in (80 cm)
419.0 in (48 cm)
51.75 in (4.5 cm)Your vehicle is equipped with infrared re-
flecting glass which reduces the amount of
radiated heat entering the interior through
the windows.
The infrared reflecting glass also prevents
the transmission of signals through the
glass by in-vehicle electronic devices (e.g.
electronic toll collection devices).
To allow the use of these devices in the ve-
hicle, two infrared transparent areas
(1and2) are placed in the windshield.

249 Operation
The first 1000 miles (1500 km)
Driving instructions
At the gas station
Engine compartment
Tires and wheels
Winter driving
Maintenance
Vehicle care

250 OperationThe first 1000 miles (1500 km)In the “Operation” section you will find de-
tailed information on operating, maintain-
ing and caring for your vehicle.
The first 1000 miles (1500 km)The more cautiously you treat your vehicle
during the break-in period, the more satis-
fied you will be with its performance later
on.

Drive your vehicle during the first
1000 miles (1500 km) at varying but
moderate vehicle and engine speeds.


During this period, avoid heavy loads
(full throttle driving) and excessive en-
gine speeds (no more than
2⁄3 of maxi-
mum rpm in each gear).


Avoid accelerating by kick-down.


Do not attempt to slow the vehicle
down by shifting to a lower gear using
the selector lever.


Select positions3,2or1 only when
driving at moderate speeds (for hill
driving).
After 1 000 miles (1 500 km) you may
gradually increase vehicle and engine
speeds to the permissible maximum.All of the above instructions, as may apply
to your vehicle type, also apply when driv-
ing the first 1 000 miles (1 500 km) after
the engine or the rear differential has been
replaced.
!Additional instructions for AMG vehi-
cles:

During the first 1 000 miles
(1 500 km) do not exceed a speed
of 85 mph (140 km/h).


During this period, avoid engine
speeds above 4500 rpm in each
gear.
!Always obey applicable speed limits.