Eco MERCEDES-BENZ S-Class 2011 W221 Owner's Manual

Alertness Assistantsee ATTENTION ASSIST
Alternative route ............................... 169
Ambient light Adjusting (COMAND) .....................260
AMG menu (on-board computer) ..... 371
Anti-lock Braking System see ABS
Anti-Theft Alarm system
see ATA
Anti-theft system
ATA (Anti-Theft Alarm system) .........73
Ashtray ............................................... 430
Assistance menu (on-board
computer) .......................................... 375
ATA (Anti-Theft Alarm system) Activating/deactivating ...................73
Function ........................................... 73
Switching off the alarm ....................73
ATTENTION ASSIST ........................... 347
Activating/deactivating (on-
board computer) ............................ 376
Display message ............................ 401
Audio AUX jack .................................. 234
Audio CD/DVD or MP3 mode Switching to ................................... 218
Audio DVD
Pause function ............................... 249
Stop function ................................. 220
Audio format
Setting (audio DVD mode) .............223
Audio menu (on-board computer) .... 370
AUTO lights see Light sensor
Automatic car wash .......................... 453
Automatic engine start Using the ECO start/stop
function ......................................... 303
Automatic engine stop
Using the ECO start/stop
function ......................................... 303
Automatic transmission
DIRECT SELECT lever .....................306
Display message ............................ 409
Driving tips .................................... 309
Emergency running mode ..............313
Kickdown ....................................... 309Malfunction .................................... 313
Program selector button ................310
Pulling away ................................... 301
Starting .......................................... 301
Autostore ........................................... 210
B
Back button ....................................... 117
Bag hook ............................................ 426
Bang & Olufsen sound system ......... 135
BAS (Brake Assist System) ................. 67
BAS PLUS (Brake Assist System
Plus*) .................................................... 68
Battery Charging ........................................ 470
Checking (SmartKey) .......................80
Display message ............................ 399
Important safety guidelines
(SmartKey) ....................................... 79
Jump-starting ................................. 471
Replacing (SmartKey) ......................80
Safety notes .................................. 468
Voltage (on-board computer) .........371
Belt
see Seat belts
Bird's-eye view .................................. 181
Blind see Roller sunblind
Blind Spot Assist ............................... 352
Activating/deactivating (on-
board computer) ............................ 376
Display message ............................ 404
Bluetooth ®
Activating/deactivating .................145
Authorizing a device ......................146
Connecting devices .......................145
Devices .......................................... 146
External authorization ............147, 194
General information .......................145
Interface ........................................ 192
Revoking authorization ..................147
Settings ......................................... 145
Telephony .............................. 191, 192
Bluetooth ®
interface
Telephony ...................................... 191
Bluetooth ®
interface telephony
Conditions ..................................... 192
Index5

COMAND MenuVehicle ........................................... 257
COMAND operating system .............. 116
Combination switch .......................... 274
Conference connection ..................... 198
Consumption statistics (on-board
computer) .......................................... 368
Convenience closing feature .............. 91
Convenience opening feature ............ 90
Convenience telephone Importing contacts ........................200
Coolant (engine)
Checking the level .........................450
Display message ............................ 397
Notes ............................................. 515
Temperature gauge ........................ 365
Cooling
see Climate control
Copy protection (CD/DVD) ............... 225
Cornering light (display message) ... 394
Crosshair position Saving ............................................ 180
Cruise control
Cruise control lever .......................324
Display message ............................ 407
Function/notes ............................. 323
Cup holder ......................................... 427
Center console .............................. 427
Rear compartment .........................428
Current fuel consumption (on-
board computer) ............................... 368
Customer Assistance Center (CAC) ............................................... 27
Customer Relations Department ....... 27
D
Dashboard see Cockpit
Data carrier
MUSIC REGISTER ........................... 226
Data medium
Audio DVD ..................................... 224
CD/DVD ........................................ 225
MP3 ............................................... 224
Date format
Setting ........................................... 142
Daytime running lamps
Display message ............................ 396
Switching on/off (on-board
computer) ...................................... 377
Delayed switch-off
Exterior lighting (COMAND) ...........259
Interior lighting (COMAND) ............259
Destination
Adopting from the list of previous
destinations ................................... 176
Destination entry
Point of interest ............................. 160
Destination information ................... 169
Destination input .............................. 151
Address ......................................... 151
Destination memory ......................156
Intermediate stop .......................... 158
Last destination ............................. 157
Map ............................................... 157
Destination memory ......................... 175
Deleting an entry ........................... 178
My address .................................... 175
Storing a destination .....................176
Digital speedometer ......................... 368
DIRECT SELECT lever see Automatic transmission
Display (cleaning instructions) ........ 457
Display messages Brakes ........................................... 388
Calling up (on-board computer) .....380
Clearing (on-board computer) ........380
Driving systems ............................. 401
Engine ............................................ 397
KEYLESS-GO .................................. 411
Lamps ............................................ 394
Safety systems .............................. 381
Service interval display ..................451
SmartKey ....................................... 411
Tires ............................................... 407
Vehicle ........................................... 409
Distance
see Route overview
Distance recorder ............................. 368
Distance warning lamp ..................... 419
DISTRONIC PLUS ............................... 325
Deactivating ................................... 333
Display message ............................ 4068Index

EBD (Electronic Brake force
Distribution) Display message ............................ 389
EBD (Electronic Brake-force
Distribution) Function/notes ................................ 71
ECO function ...................................... 257
ECO start/stop function Deactivating/activating .................303
General information .......................302
Electrical fuses
see Fuses
Electronic Brake-force Distribution
see EBD
Electronic Stability Program
see ESP ®

Electronic Traction System
see ETS/4ETS
Emergency call
see mbrace
Emergency release
Trunk ............................................... 88
Vehicle ............................................. 84
Emergency running mode
Automatic transmission .................313
Emergency spare wheel
Storage location ............................ 462
Emergency tensioning device
Function ........................................... 59
Safety guidelines ............................. 43
Emissions purification
Service and warranty information ....24
Engine
Irregular running ............................ 305
Starting problems ..........................305
Starting the engine with the key ....301
Starting with KEYLESS-GO .............301
Switching off .................................. 316
Warning lamp Check Engine ..........418
Engine electronics
Malfunction .................................... 305
Engine emergency stop .................... 477
Engine number .................................. 510
Engine oil Adding ........................................... 449
Checking the oil level ..................... 447
Display message ............................ 399Filling capacity ............................... 511
Lubricant additives ........................514
Notes about oil grades ................... 513
Temperature (on-board computer) . 371
Viscosity ........................................ 514
Entering characters
In the address and the phone
book .............................................. 130
Using the number pad ...................128
Entry
Deleting ......................................... 129
Saving ............................................ 131
ESP ®
(Electronic Stability
Program) Activating/deactivating ...................70
Activating/deactivating (on-
board computer) ............................ 375
Display message ............................ 381
ETS/4ETS ........................................ 70
Important safety information ...........69
Warning lamp ................................. 416
ETS/4ETS (Electronic Traction
System) ................................................ 70
Example: entering an address .......... 151
Example display Audio CD mode .............................. 219
Example of operation ........................ 126
Exhaust check ................................... 320
Exhaust tail pipe (cleaning
instructions) ...................................... 457
Exterior lighting see Exterior lighting
Exterior mirror parking position
Adjusting (COMAND) .....................258
Exterior mirrors
Adjusting ....................................... 109
Dipping (automatic) .......................110
Folding in/out (automatically) .......110
Folding in/out (electrically) ...........110
Out of position ............................... 110
Storing settings (memory
function) ........................................ 111
Storing the parking position ..........111
Exterior view ........................................ 30
External authorization ...................... 147
Eyeglasses compartment ................. 42310Index

Head restraintsAdjusting (electrically) ...................104
Adjusting (rear) .............................. 105
see NECK-PRO head restraints/
NECK-PRO luxury head restraints
Heating
see Climate control
High beam flasher ............................. 276
Hill start assist .................................. 302
HOLD function ................................... 335
HOLD function (display message) ... 403
Home address ................................... 175
Entering and saving .......................154
Selecting from the destination
memory ......................................... 156
Hood
Closing ........................................... 447
Display message ............................ 410
Opening ......................................... 446
Hydroplaning ..................................... 322
I
Immobilizer .......................................... 73
Incident (traffic report) ..................... 172
Indicator and warning lamps DISTRONIC PLUS ........................... 419
Insect protection on the radiator .... 447
Instrument cluster Overview .......................................... 32
Submenu (on-board computer) ......377
Warning and indicator lamps ...........33
Interior lighting
Ambient light (COMAND) ...............260
Automatic control ..........................278
Interior lighting .............................. 259
Manual control ............................... 278
Reading lamp ................................. 277
Intermediate stop
Deleting ......................................... 160
Intermediate top
Entering ......................................... 158
iPod ®
Alphabetic track selection .............233
Connecting to the Media
Interface ........................................ 229
Device version ............................... 229
Selecting a category/playlist .........232
iTunes®
............................................... 233
J
Jack Storage location ............................ 462
Using ............................................. 464
Jump-starting ..................................... 471
K
KEYLESS-GO Button ............................................ 299
Convenience closing feature ............91
Display message ............................ 411
Locking ............................................ 77
Starting the engine ........................301
Unlocking ......................................... 77
Key positions
KEYLESS-GO .................................. 299
SmartKey ....................................... 299
Kickdown ................................... 309, 312
L
Lane-change assistant see Active Blind Spot Assist
see Blind Spot Assist
Lane Keeping Assist
Activating/deactivating (on-
board computer) ............................ 376
Display message ............................ 404
Function/information ....................354
Lane recommendations .................... 165
Explanation .................................... 167
Presentation .................................. 167
LATCH-type (ISOFIX) child seat
anchors ................................................ 63
License plate lamp (display
message) ............................................ 395
Lights Automatic headlamp mode ............273
Cornering light function .................277
Daytime running lamps ..................273
Driving abroad ............................... 272
Fog lamps ...................................... 274
Hazard warning lamps ...................276
High-beam headlamps ...................275
Light switch ................................... 272
12Index

MenuExiting ................................... 135, 151
Showing ........................ 150, 238, 251
Menu (on-board computer)
AMG ............................................... 371
Assistance ..................................... 375
Audio ............................................. 370
DISTRONIC PLUS ........................... 332
DVD ............................................... 371
Navigation ..................................... 369
Overview of menus ........................367
Service ........................................... 377
Settings ......................................... 377
Telephone ...................................... 374
Trip ................................................ 368
Menu item
Selecting ........................................ 126
Menu overview
COMAND ....................................... 119
Message memory (on-board
computer) .......................................... 380
Messages see Display messages
Mirrors
Sun visor ........................................ 429
Mobile phone
Authorizing .................................... 193
Connecting (Bluetooth ®
interface) . 193
De-authorizing ............................... 195
External authorization ....................194
Registering (authorizing) ................193
MOExtended run-flat system ........... 467
MP3 Bit/sampling rates ......................... 225
Copyright ....................................... 225
Data medium ................................. 224
File systems ................................... 224
Formats ......................................... 225
Selecting a medium .......................221
Multicontour seat .............................. 106
Front .............................................. 266
Rear compartment .........................106
Multifunction display ........................ 366
Lane recommendations .................167
Multifunction steering wheel
Operating the on-board computer . 365
Overview .......................................... 34Multisession CDs ............................... 224
Music Register Copying music data .......................226
MUSIC REGISTER
Deleting all music files ...................227
Memory space info ........................228
Playback options ........................... 229
Switching to ................................... 226
My address
see Home address
N
Navigation Installing map software .................. 186
On-board computer .......................369
Navigation (also see route
guidance) Traffic report .................................. 172
Navigation announcements
Switching off ......................... 132, 168
Navigation menu
Showing/hiding .....................237, 251
Navigation mode
Switching to ................................... 149
NECK-PRO head restraints ............... 104
Operation ......................................... 53
Resetting after being triggered ........54
NECK-PRO luxury head restraints ... 104
Operation ......................................... 53
Resetting after being triggered ........54
Night View Assist Plus ...................... 348
Activating/deactivating .................349
Cleaning ......................................... 457
Display message ............................ 401
Malfunction .................................... 352
Problem ......................................... 352
North up orientation ......................... 181
Notes on breaking-in a new
vehicle ................................................ 298
14Index

Rear window heatingMalfunction .................................... 293
Switching on/off ........................... 293
Redials ................................................ 197
Refueling ............................................ 313
Remote control .................................. 123
Programming (garage door
opener) .......................................... 440
Rear Seat Entertainment System ...138
Reporting
Malfunctions relevant to safety ........ 27
Reserve (fuel tank)
see Fuel
Reserve fuel
Display message ............................ 400
Warning lamp ................................. 418
Reset .................................................. 148
Residual heat Switching on/off ........................... 294
Restraint systems
see SRS
Reversing lamp (display message) .. 396
Roadside Assistance (breakdown) .... 25
Roller blind see Roller sunblind
Roller sunblind
Panorama roof with power tilt/
sliding panel ..................................... 95
Rear side windows ...........................90
Rear window .................................. 429
Rear window (COMAND) ................258
Roller sunblind of the panorama
roof with power tilt/sliding panel Operating (front roller sunblind) ....... 95
Operating (rear roller sunblind) ........96
Roof carrier ................................ 426, 427
Roof lining and carpets (cleaning
guidelines) ......................................... 459
Roof load (maximum) ........................ 516
Route Calculating ..................................... 154
Estimated time of arrival ................169
Route overview .............................. 170
see Route guidance (on-board
computer)
Route calculation
Starting .......................................... 154Route guidance .................................. 164
Cancel ........................................... 167
Continue ........................................ 167
Continuing ..................................... 167
Destination reached ......................168
Lane recommendations .................165
Off-road ......................................... 171
Traffic reports ................................ 172
Route guidance (on-board
computer) .......................................... 369
Route options Setting ........................................... 150
Route overview .................................. 170
Route type Setting ........................................... 150
S
Safety Children in the vehicle .....................60
Child restraint systems ....................61
Occupant Classification System
(OCS) ............................................... 48
Overview of occupant safety
systems ........................................... 42
Safety notes
Audio CD/DVD and MP3
mode ..................................... 217, 247
Operating safety ....................114, 266
Using the telephone ....................... 191
Video DVD mode ........................... 236
Safety systems
see Driving safety systems
SatRadio ............................................. 213
Displaying information ...................217
Registering .................................... 214
Selecting a category ......................215
Switching to ................................... 214
Screen
Selecting for remote operation ......138
SD memory card
Loading .......................................... 218
Seat
Active multicontour seat ........ 106, 268
Adjusting (rear compartment) ........102
Selecting (COMAND) .....................266
Index17

S 65 AMG ...................................... 517
Tires/wheels ................................. 503
TELEAID
Automatic retrieval of vehicle data
(service due date) ..........................438
Call priority .................................... 436
Display message ............................ 383
Downloading destinations
(COMAND) ..................................... 437
Emergency call .............................. 433
Important safety notes ..................432
Locating a stolen vehicle ...............439
MB info call button ........................436
Remote vehicle locking ..................438
Roadside Assistance button ..........435
Self-test ......................................... 433
System .......................................... 433
Vehicle remote unlocking ..............438
Telephone
Accepting a call ............................. 374
Calling voicemail ............................ 198
Call waiting .................................... 198
Conference connection .................. 198
Ending an active call ......................198
Entering phone numbers ................ 197
Incoming call ................................. 197
Keypad ........................................... 118
Menu (on-board computer) ............374
Number from the phone book ........ 374
Outgoing call ................................. 197
redialing ......................................... 197
Redialing ........................................ 375
Rejecting/ending a call .................374
Sending DTMF tones ...................... 200
Single call ...................................... 198
Switching hands-free microphone
on/off ............................................ 198
Toggling ......................................... 198
Telephone basic menu
Bluetooth ®
interface ...................... 196
Telephone compartment .................. 423
Telephone number Entering ......................................... 197
Temperature
Coolant .......................................... 365
Engine oil (on-board computer) ...... 371
Outside temperature ...................... 365Setting ........................................... 290
Setting (COMAND) .........................262
Theft deterrent locking system
Immobilizer ...................................... 73
Tilt/sliding sunroof
see Sliding sunroof
Time
Setting ........................................... 142
Time format
Setting ........................................... 142
Timer (on-board computer) .............. 372
Time zone Setting ........................................... 142
Tiredness assistant
see ATTENTION ASSIST
Tire pressure
Calling up (on-board computer) .....487
Checking manually ........................487
Display message ............................ 407
Maximum ....................................... 486
Notes ............................................. 484
Recommended ............................... 483
Tire pressure monitoring system
Function/notes ............................. 487
Restarting ...................................... 489
Warning lamp ................................. 419
Tires
Aspect ratio (definition) .................501
Average weight of the vehicle
occupants (definition) ....................500
Bar (definition) ............................... 500
Characteristics .............................. 499
Checking ........................................ 480
Definition of terms .........................500
Direction of rotation ......................503
Distribution of the vehicle
occupants (definition) ....................502
DOT, Tire Identification Number
(TIN) ............................................... 499
DOT (Department of
Transportation) (definition) ............500
Flat tire .......................................... 463
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 500
GVW (Gross Vehicle Weight)
(definition) ..................................... 500
GVWR (Gross Vehicle Weight
Rating) (definition) .........................50120Index

Increased vehicle weight due to
optional equipment (definition) ......500
Kilopascal (kPa) (definition) ...........501
Labeling (overview) ........................495
Load bearing index (definition) ......502
Load index ..................................... 498
Load index (definition) ...................501
Maximum loaded vehicle weight
(definition) ..................................... 501
Maximum load on a tire
(definition) ..................................... 501
Maximum permissible tire
pressure (definition) ....................... 501
Maximum tire load .........................494
Maximum tire load (definition) .......501
Optional equipment weight
(definition) ..................................... 502
PSI (pounds per square inch)
(definition) ..................................... 501
Replacing ....................................... 502
Service life ..................................... 482
Sidewall (definition) .......................502
Speed index (definition) .................500
Storing ........................................... 503
Structure and characteristics
(definition) ..................................... 500
Temperature .................................. 495
TIN (Tire Identification Number)
(definition) ..................................... 502
Tire bead (definition) ......................502
Tire pressure (definition) ................501
Tire pressures (recommended) ......500
Tire size (data) ............................... 503
Tire size designation, load-bearing
capacity, speed index ....................496
Tire tread ....................................... 481
Tire tread (definition) .....................501
Total load limit (definition) .............502
Traction ......................................... 495
Traction (definition) .......................502
Tread wear ..................................... 495
Uniform Tire Quality Grading
Standards ...................................... 494
Uniform Tire Quality Grading
Standards (definition) ....................500
Unladen weight (definition) ............501
Wear indicator (definition) .............502
Wheel rim (definition) ....................500Tires and wheels (important safety
information) ....................................... 480
Toggling .............................................. 198
Tone settings Balance and fader ..........................133
Treble and bass ............................. 133
Top Tether ............................................ 64
Towing Important safety guidelines ...........473
Installing the towing eye ................474
Removing the towing eye ...............474
Track
Selecting ........................................ 248
Track information .............................. 250
Traffic jam function ........................... 168
Traffic Program Switching off .................................. 132
Traffic report
Real-time traffic report ..................174
Traffic report read-aloud function ... 172
Traffic reports .................................... 172
Transfer case ..................................... 313
Transmission position display ......... 308
Transmission positions .................... 309
Treble and bass Adjusting ....................................... 133
Trip computer (on-board
computer) .......................................... 368
Trip odometer Calling up ....................................... 368
Resetting (on-board computer) ......369
True Image™ ...................................... 135
Trunk Automatic opening ..................... 86, 87
Emergency release ..........................88
Important safety guidelines .............85
Limiting the opening angle ............. 261
Locking separately ...........................87
Trunk lid
Display message ............................ 410
Trunk lid opening height
restriction .......................................... 261
trunk load (maximum) ...................... 516
Turn signal (display message) ......... 394
Turn signals ....................................... 274
Type plate see Vehicle identification plate Index21

Product information
We recommend using genuine Mercedes-
Benz parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. Despite ongoing
market research, Mercedes-Benz is unable to
assess other parts. We cannot therefore be
held responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
The use of non-approved parts could affect
your vehicle's operating safety. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz parts, approved conversion
parts and accessories are available from any
authorized Mercedes-Benz Center. In
addition, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and Literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont
R State Warranty Enforcement Laws (Lemon
Laws)
24Introduction

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
Change of address or ownership
In the event of a change of address, be sure
to send in the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100. This will assist
us in contacting you in a timely manner
should the need arise.
Introduction25