MERCEDES-BENZ S CLASS 2017 Owners Manual

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
7G-TRONIC: it is only possible to shift into second gear and reverse
gear.
9G-TRONIC: it is only partly possible to engage the gears or the trans-
mission is in position N .X
Stop the vehicle. X
Shift the transmission to position P .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position D or R .
7G-TRONIC: If D is selected, the transmission shifts into second
gear, if R is selected, the transmission shifts into reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position 0 or 1 )
if: R
the electric parking brake is being tested
on a brake dynamometer R
the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC).
The brake system could otherwise be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children. Refueling 159
Driving and parking Z

If you or others come into contact with fuel,
observe the following: R
Wash away fuel from skin immediately
using soap and water. R
If fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance with-
out delay. R
If fuel is swallowed, seek medical assis-
tance without delay. Do not induce vomit-
ing. R
Immediately change out of clothing which
has come into contact with fuel.
G WARNING
Electrostatic buildup can create sparks and
ignite fuel vapors. There is a risk of fire and
explosion.
Always touch the vehicle body before opening
the fuel filler flap or touching the fuel pump
nozzle. Any existing electrostatic buildup is
thereby discharged.
Do not get into the vehicle again during the refu-
eling process. Otherwise, electrostatic charge
could build up again.
! Do not use diesel to refuel vehicles with a
gasoline engine. Do not switch on the ignition
if you accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel system.
Even small amounts of the wrong fuel could
result in damage to the fuel system and the
engine. Notify a qualified specialist workshop
and have the fuel tank and fuel lines drained
completely.
! Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Use a filter when adding fuel from a fuel can.
The fuel lines and/or the fuel injection system
could otherwise be blocked by particles from
the fuel can.
If you overfill the fuel tank, fuel could spray out
when the fuel pump nozzle is removed. For further information on fuel and fuel quality
( Y
page 372).
Refueling
General information Pay attention to the important safety notes
( Y
page 159).
Hybrid vehicles: observe the notes on refueling
in the separate operating instructions.
If you unlock/lock the vehicle from the outside,
the fuel filler flap also unlocks/locks.
The position of the fuel filler cap is displayed in
the instrument cluster

X
Completely insert the fille r neck of the fuel
pump nozz le into the tank, hook in plac e and
refuel. X
On ly fill the tank unt il the pump nozz le
swit ches off.
Do not add any more fuel after the pump stops
filli ng for the first time. Otherwise, fuel may
leak out.
Closing the fuel filler flap X
Replac e the cap on the fille r neck and turn
clock wise unt il it engages audibly.X
Close the fuel fille r flap.
Close the fuel fille r flap before locking the veh i-
cle. If you drive at spee ds above 1 mph (2 km/h)
with the fuel filler flap open, the Fuel Filler
Flap Open message is sho wn in the multifunc-
tion display.
If you are driving wit h the fuel filler cap open, the

Parking
Important safety notes
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally: R
the electric parking brake must be applied. R
the transmission must be in position P and the
SmartKey must be removed from the ignition
lock. R
the front wheels must be turned towards the
curb on steep uphill or downhill gradients. R
the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients. R
a laden vehicle must also be secured at the
rear axle with a wheel chock or similar, for
example, on uphill or downhill gradients. Switching off the engine
G WARNING
The automatic transmission switches to neu-
tral position N when you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P . Prevent the parked vehi-
cle from rolling away by applying the parking
brake. X
Apply the electric parking brake. X
Shift the transmission to position P .X
With the SmartKey: turn the SmartKey to
position 0 in the ignition lock and remove it.
The immobilizer is activated. X
With the Start/Stop button: press the
Start/Stop button ( Y
page 145).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to SmartKey position 1 . When the
driver's door is open, this corresponds to
SmartKey position 0 : "Key removed".
If you switch the engine off with the transmis-
sion in position R or D , the automatic transmis-
sion shifts to N automatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove
the SmartKey from the ignition, the automatic
transmission shifts to P automatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to P automat-
ically.
If you want the automatic transmission to
remain in neutral N , e.g. when having the vehicle
cleaned in an automatic car wash with a towing
system: X
Remove the Start/Stop button from the igni-
tion lock. X
Insert the SmartKey into the ignition lock. X
Switch on the ignition. X
Depress the brake pedal and keep it
depressed. X
Shift to neutral N .X
Release the brake pedal.162
Parking
Driving and parking

X
Releas e th e electric parking brake.X
Switc h off th e ignition and leav e th e SmartKey
in th e ignition lock.
The engin e can be switched off in an emergenc y
while th e vehicl e is in motion by pressin g and
holding th e Start/Sto p butto n for three sec -
onds. This function operate s independentl y of
th e ECO start/sto p automatic engin e switch-off
function .
Electric parking brake
General notes
G WARNIN G
If you leav e children unsupervised in th e vehi-
cle , they could set it in motion by, for example: R
release th e parking brake.R
shif t th e automatic transmission out of th e
parking position P .R
start th e engine.
In addition , they may operate vehicl e equip-
men t and become trapped . There is a ris k of
an acciden t and injury.
When leaving th e vehicle, always tak e th e
SmartKey wit h you and loc k th e vehicle. Never
leav e children unsupervised in th e vehicle.
The function of th e electric parking brak e is
dependen t on th e on-board voltage. If th e on -
boar d voltag e is low or there is a malfunction in
th e system, it may no t be possibl e to apply th e
release d parking brake.X
If this is th e case, only park th e vehicl e on
level ground and secure it to preven t it rollin g
away. X
Shift th e automatic transmission to position
P .
It may no t be possibl e to release an applie d
parking brak e if th e on-board voltag e is low or
there is a malfunction in th e system. Contac t a
qualified specialist workshop.
The electric parking brak e performs a function
test at regular intervals while th e engin e is
switched off . The sounds that can be hear d while
this is occurrin g are normal. Applying or releasing manually X
To engage: push handle C .
When th e electric parking brak e is applied,
th e red I (US A only) or $ (Canada
only) indicator lamp lights up in th e instru-
men t cluster.
The electric parking brak e can also be applie d
when th e SmartKey is removed. X
To release: pull handle C .
The red I (US A only) or $ (Canada
only) indicator lamp in th e instrumen t cluste r
goes out .
The electric parking brak e can only be released:R
when th e SmartKey is in position 1 or 2 in th e
ignition loc k ( Y
page 145) or R
if th e ignition was switched on usin g th e
Start/Sto p butto n
Applying automatically The electric parking brak e is automatically
applie d when th e transmission is in position P
and : R
th e engin e is switched off or R
th e driver is no t wearing a seat belt and th e
driver' s door is opened
To preven t th e electric parking brak e from bein g
automatically applied, pull handle C .
The electric parking brak e is also engage d auto -
matically if: R
DISTRONI C PLU S brings th e vehicl e to a
standstill or R
th e HOLD function is keepin g th e vehicl e sta-
tionary R
Active Parking Assis t is keepin g th e vehicl e
stationary Parking 163
Driving and parking Z

In addition, at least one of the following condi-
tions must be fulfilled: R
the engine is switched off R
the driver is not wearing a seat belt and the
driver's door is opened R
there is a system malfunction R
the power supply is insufficient R
the vehicle is stationary for a lengthy period
The red I (USA only) or $ (Canada only)
indicator lamp in the instrument cluster lights
up.
The electric parking brake is not automatically
engaged if the engine is switched off by the ECO
start/stop function.
Releasing automatically The electric parking brake is released automat-
ically when all of the following conditions are
fulfilled: R
the engine is running. R
the transmission is in position D or R .R
the seat belt has been fastened R
you depress the accelerator pedal
If the automatic transmission is in position R ,
the trunk lid must be closed.
If your seat belt is not fastened, the following
conditions must be fulfilled to automatically
release the electric parking brake: R
the driver's door is closed. R
you have shifted out of transmission position
P or you have previously driven faster than
2 mph (3 km/h).
Ensure that you do not depress the accelerator
pedal unintentionally. Otherwise the parking
brake will be released and the vehicle will start
to move.
Emergency braking The vehicle can also be braked during an emer-
gency by using the electric parking brake. X
While driving, push handle C of the electric
parking brake ( Y
page 163).
The vehicle is braked as long as you keep
handle C of the electric parking brake
pressed. The longer electric parking brake
handle C is depressed, the greater the brak-
ing force. During braking: R
a warning tone sounds R
the Please Release Parking Brake mes-
sage appears R
the red I (USA only) or $ (Canada
only) indicator lamp in the instrument cluster
flashes
When the vehicle has been braked to a stand-
still, the electric parking brake is engaged.
Parking the vehicle for a long period If you leave the vehicle parked for longer than
four weeks, the battery may be damaged by
exhaustive discharging.
If you leave the vehicle parked for longer than six
weeks, the vehicle may suffer damage as a
result of lack of use. X
Visit a qualified specialist workshop and seek
advice.
Hybrid vehicles: observe the notes on the high-
voltage battery in the separate Operator's Man-
ual.
Driving tips
General driving tips
Important safety notes
G WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
G WARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicle
is stationary.164
Driving tips
Driving and parking

Observe the legal requirements for the country
in which you are driving. Some jurisdictions pro-
hibit the driver from using a mobile phone while
driving a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone
when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers a
distance of 44 ft (approximately 14 m) per sec-
ond.
Drive sensibly – save fuel Observe the following tips to save fuel: X
The tires should always be inflated to the rec-
ommended tire pressure. X
Remove unnecessary loads. X
Remove roof racks when they are not needed. X
Warm up the engine at low engine speeds. X
Avoid frequent acceleration or braking. X
Have all maintenance work carried out as
indicated by the service intervals in the Main-
tenance Booklet or by the service interval dis-
play.
Fuel consumption also increases when driving in
cold weather, in stop-start traffic and in hilly ter-
rain.
Drinking and driving
G WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs. Emission control
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with the
manufacturer's specifications. Always have
work on the engine carried out at a qualified
specialist workshop . Mercedes-Benz recom-
mends that you use an authorized Mercedes-
Benz Center for this purpose. In particular, work
relevant to safety or on safety-related systems
must be carried out at a qualified specialist
workshop.
The engine settings must not be changed under
any circumstances. Furthermore, all specific
service work must be carried out at regular
intervals and in accordance with the Mercedes-
Benz service requirements. Details can be found
in the Maintenance Booklet.
ECO display The ECO display provides feedback on how eco-
nomical your driving characteristics are. The
ECO display assists you in achieving the most
economical driving style for the selected set-
tings and prevailing conditions. Your driving
style can significantly influence the vehicle's
consumption. Driving tips 165
Driving and parking Z

The ECO display consists of three bars: R
Accel. R
Constant R
Coasting
The percent value is the average value of the
three bars. The three bars and the mean value
begin at the value of 50%. A higher percentage
indicates a more economical driving style.
The ECO display does not indicate the actual fuel
consumption. A fixed percentage count in the
ECO display does not indicate a fixed consump-
tion.
Apart from driving style, consumption is
dependent on many factors such as, e.g.: R
Load R
Tire pressure R
Cold start R
Choice of route R
Active electrical consumers
These factors are not included in the ECO dis-
play.
The evaluation of your driving style is carried out
using the following three categories: R
Accel. (evaluation of all acceleration pro-
cesses) -
The bar fills up: moderate acceleration,
especially at higher speeds -
The bar empties: sporty acceleration R
Constant (assessment of driving behavior at
all times) -
The bar fills up: constant speed and avoid-
ance of unnecessary acceleration and
deceleration -
The bar empties: fluctuations in speed R
Coasting (assessment of all deceleration
processes) -
The bar fills up: anticipatory driving, keep-
ing your distance and early release of the
accelerator. The vehicle can coast without
use of the brakes. -
The bar empties: frequent braking
An economical driving style specially requires
driving at moderate engine speeds.
To achieve a higher value in the categories
Accel. and Constant :R
observe the gearshift recommendations. R
drive in drive program E .
On long journeys at a constant speed, e.g. on the
highway, only the bar for Constant
will change. The ECO display summarizes the driving char-
acteristics from the start of the journey to its
completion. For this reason, the bars change
dynamically at the beginning of the journey. On
longer journeys, there are fewer changes. For
more dynamic changes, carry out a manual
reset.
Show the ECO display ( Y
page 214).
Braking
Important safety notes
G WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients
! On long and steep gradients, you must
reduce the load on the brakes by shifting to a
lower gear in good time. This allows you to
take advantage of the engine's braking effect.
This helps you to avoid overheating the
brakes and wearing them out excessively.
When you take advantage of engine braking, a
drive wheel may not turn for some time, e.g.
on a slippery road surface. This could cause
damage to the drive train. This type of damage
is not covered by the Mercedes-Benz war-
ranty.
Heavy and light loads
G WARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This
increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.166
Driving tips
Driving and parking

! Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately. Drive
on for a short while. This allows the airflow to
cool the brakes more quickly.
Wet roads If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehicle
washed, brake firmly while paying attention to
the traffic conditions. This will warm up the
brake discs, thereby drying them more quickly
and protecting them against corrosion.
Limited braking performance on salt-
treated roads If you drive on salted roads, a layer of salt resi-
due may form on the brake discs and brake
pads. This can result in a significantly longer
braking distance. R
In order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions. R
Carefully depress the brake pedal and the
beginning and end of a journey. R
Maintain a greater distance to the vehicle
ahead.
Servicing the brakes
! The brake fluid level may be too low, if: R
if the red brake warning lamp lights up in
the instrument cluster and R
you hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines. Have the brake system checked immediately.
Consult a qualified specialist workshop to
arrange this.
! Vehicles with 4MATIC: function or per-
formance tests may only be carried out on a 2-
axle dynamometer. If you wish to operate the
vehicle on such a dynamometer, please con-
sult a qualified specialist workshop in
advance. You could otherwise damage the
drive train or the brake system.
! Vehicles with 4MATIC: the ESP ®
system
operates automatically. The engine and the
ignition must therefore be switched off (the
SmartKey must be in position 0 or 1 in the
ignition lock or the Start/Stop button must be
in position 0 or 1 ) if the electric parking brake
is tested on a brake dynamometer.
Braking triggered automatically by ESP ®
may
cause severe damage to the brake system.
! Vehicles without 4MATIC: the ESP ®
sys-
tem operates automatically. The engine and
the ignition must therefore be switched off
(the SmartKey must be in position 0 or 1 in the
ignition lock or the Start/Stop button must be
in position 0 or 1 ) if: R
the electric parking brake is tested using a
brake dynamometer. R
the vehicle is towed with one axle raised.
Braking triggered automatically by ESP ®
may
cause severe damage to the brake system.
All checks and maintenance work on the brake
system must be carried out at a qualified spe-
cialist workshop.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the functional-
ity of your brakes at regular intervals.
Information on BAS (Brake Assist) ( Y
page 66)
and BAS PLUS (Brake Assist PLUS) ( Y
page 67).
For safety reasons, Mercedes-Benz recom-
mends only installing the following brake disks
and brake pads/linings: R
brake disks that have been approved by
Mercedes-Benz R
brake pads/linings that have been approved
by Mercedes-Benz or that are of an equiva lent
standard of quality
Other brake disks or brake pads/linings can
compromise the safety of your vehicle. Driving tips 167
Driving and parking Z

Always replace all brake disks and brake pads/
linings on an axle at the same time. Always
install new brake pads/linings when replacing
brake disks.
The vehicle is equipped with lightweight brake
disks to which the wheel assembly with rim and
threaded connection is matched.
The use of brake disks other than those
approved by Mercedes-Benz can change the
track width and is subject to approval, if appli-
cable.
Shock-type loads when handling the brake
discs, such as when changing wheels, can lead
to a reduction in comfort when driving with light-
weight brake discs. Avoid shock-type loads on
the lightweight brake disks, particularly on the
brake plate.
Mercedes-Benz recommends that you only use
brake fluid that has been specially approved for
your vehicle by Mercedes-Benz, or which corre-
sponds to an equivalent quality standard. Brake
fluid which has not been approved for
Mercedes-Benz vehicles or which is not of an
equivalent quality could affect your vehicle's
operating safety.
AMG high-performance and ceramic
brakes The high-performance brake system is only
available on Mercedes-AMG vehicles.
The AMG brake systems are designed for heavy
loads. This may lead to noise when braking. This
will depend on: R
Speed R
Braking force R
Environmental conditions, such as tempera-
ture and humidity
The wear of individual components of the brake
system, such as the brake pads/linings or brake
discs, depends on the individual driving style
and operating conditions.
For this reason, it is impossible to state a mile-
age that will be valid under all circumstances. An
aggressive driving style will lead to high wear.
You can obtain more information on this from a
qualified specialist workshop.
New and replaced brake pads and discs only
reach their optimum braking effect after several
hundred kilometers of driving. Compensate for
this by applying greater force to the brake pedal.
Keep this in mind, and adapt your driving and
braking accordingly during this break-in period. Excessive heavy braking results in correspond-
ingly high brake wear. Observe the brake wear
warning lamp in the instrument cluster and note
any brake status messages in the multifunction
display. Especially for high performa nce d riving,
i
t is important to maintain and have the brake
system checked regularly.
Driving on wet roads
Hydroplaning If water has accumulated to a certain depth on
the road surface, there is a danger of hydro-
planing occurring, even if: R
you drive at low speeds R
the tires have adequate tread depth
For this reason, in the event of heavy rain or in
conditions in which hydroplaning may occur,
you must drive in the following manner: R
lower your speed R
avoid ruts R
avoid sudden steering movements R
brake carefully
Driving on flooded roads
! Do not drive through flooded areas. Check
the depth of any water before driving through
it. Drive slowly through standing water. Oth-
erwise, water may enter the vehicle interior or
the engine compartment. This can damage
the electronic components in the engine or
the automatic transmission. Water can also
be drawn in by the engine's air suction nozzles
and this can cause engine damage.
Winter driving
G WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.168
Driving tips
Driving an d parking