MERCEDES-BENZ S-CLASS COUPE 2021 Owner's Manual

If
acall ismade afte rau tomatic accide ntor
br eakdo wndetection using themultimedia sys‐
te m, thefo llo wing datais also transmit ted:
R Cur rent mil eage and main tenance data
R Cur rent vehicle location
If Ac cid ent and Brea kdo wnManag eme ntis
cal led via thevo ice con trol system and no
ser vice hasbeen activated, thefo llo wing data
can also becalled upfrom theve hicle bythe
Mer cedes-Ben zCus tomer Cent er:
R Current vehicle location
Data transf erifMer cedes meconne ctser v‐
ices areactiv ated
Onl yif th ere spectiv eser vice isactiv ated will
additional incident-specificdat abe transmitt ed
in thesecon dstag eto enable anoptimal
ser vice.
An ove rview of thedat atra nsmit tedcan be
fo und inthere spectiv ete rm sof use for
Mer cedes meconn ectservices. These canbe
obt ained intheMer cedes mePortal: http s://
me. secure.m erced es-ben z.com Data
processing
The datatransm itted within thescope ofthecall
is dele tedfrom thepr ocessin gsy stem afte rth e
cal lis finis hed ,in so faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vices.
The incident- specificdat ais processed and
st or ed intheMer cedes- BenzCustomer Cent er
and, ifre qu ired toprocess theinciden t,forw ar‐
ded totheser vice partner aut hor ized bythe
Mer cedes-Ben zCus tomer Cent er.Plea setake
no te of thedat apr otect ion information onthe
Mer cedes meInterne tpag eat https: //
www .mercedes.me orinthere cor ded mess age
imme diat ely afte rcall ing theMer cedes- Benz
Cus tomer Cent er.
% The recor ded mess ageis no tav ailable in
eve rycou ntry. Mer
cede sme connect Inf
ormation onMer cede sme connect
Mer cedes meconnect prov ides thefo llo wing
ser vice s:
R Accid ent and brea kdo wnmana gement (me
butt on)
R Concierg eSer vice (whe nth eser vice isacti‐
va ted), appointm entrequ ests or similar (me
butt on)
R Mer cedes- Benzemergency callsy stem (aut o‐
matic emergency calland SOS button)
The Mercede s-BenzCustomer Centerand the
Mer cedes-Ben zemer gency callcent erareav aila‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(/ page295).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(/ page296).
Please note that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,firs tcal l Mu
ltimed iasystem 299

th
enation alemer gency service sus ing the
st andar dnat ionalemer gency service telephon e
numb ers. In emer gencie s,yo ucan also usethe
Mer cedes-Ben zemer gency callsy stem
(/ page30 1).
Obser vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes mePortal: http s://
me. secure.m erced es-ben z.com
Inf orma tion onMer cedes meconnect acci‐
dent andbreak down manag emen t
The acciden tand break down man agemen tcan
inc lude thefo llo wing functions:
R Supplem enttotheMer cedes- Benzemer‐
ge ncy callsy stem (/ page30 1)
If neces sary,thecon tactpe rson atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ect
br eakdo wnand accident management. For‐
wa rding thecall isho we verno tpossi bleinall
countr ies.
R Breakdo wnassi stanc eby amec hanicon
loc atio nand/ ortheto wing away oftheve hi‐ cle
tothenear estaut hor ized Mercedes- Benz
Cent er
Yo uma ybe charge dfo rth ese services.
Mor einf ormation aboutMercedes meconnect
ser vices canbeobt ained intheMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com
Data transf erre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecon‐
nec tcall depends on:
R The reason forinitia tionofthecall
R The service that isselec tedin thevo ice con ‐
tr ol system
R The activ ated Mer cedes meconnect services
Whic hdat ais tra nsf erredfo rth eser vices canbe
ta ke nfrom thecur rently valid term sof use.
These canbeobt ained intheMer cedes mepor‐
ta l:htt ps:/ /me .secure.m ercedes -benz.com Mer
cedes-B enzemer gency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheev ent ofan acciden t.eCall
in no wayre places assistance prov ided from
dialing 911.
The Mercedes-B enzemer gency callsy stem is
av ailable forat lea sttenye arsst ar tin gfrom the
manuf acturingdate.
Mer cedes-Benz eCallonl yfunctions inareas
wher emobil ephone coverage isavailable from
th ewir eless service prov ider s.Insuf ficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed inthe"Mer cedes- Benzemergency call
sy stem datatra nsmiss ion"sectionthat follo ws
( / pag e302). 300
Multimedia system

To
disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis module preve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emerg encycallcan bemade .
% eCallis activ ated atthefa ct or y.
% eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s at
thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
An eme rgency callcan bemade automatical ly
( / pag e30 1) or manuall y(/ page302 ).Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emer gency
cal lin theeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Di spl aysin themed iadisp lay:
SOS READY :eC allav ailable
SO SNOT READY: theignition isno ton oreCall
is no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall at:ht tp s:// www .merced es-
ben z-mobi le.com /extra /eca ll/ %
Ifth er eis amalfunct ionintheemer gency
cal lsy stem (e.g. amalfunct ionwithth e
speak er,micr ophone, airbag,SOS button), a
cor responding messageappea rsinthemul‐
tifun ction displa yof theins trument cluster.
Tr igg ering anaut omat icemer gency call
Re quirement s
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntlych arge d.
If re stra int systems suchas airbags orEmer ‐
ge ncy Tensi oni ng Device sha ve been activated
af te ran accide nt,theMer cedes- Benzemer‐
ge ncy callsy stem mayaut omatic allyinitiat ean
emer gency call.
The eme rgency callhas been made:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-Be nzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers. Mu
ltimed iasystem 30
1

The
SOS buttonintheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call.
If no conne ctioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e.
If an eme rgency callhas been initiat ed:
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator.
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
R Ifno vehicle occupant answers, an ambu‐
lance issent totheve hicle immediat ely.
Tr igg ering ama nual emer gency call #
Press and hold theSOS buttonintheove r‐
head controlpanel forat lea stone second. The
emer gency callha sbe en ma de:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator .
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
If no con nect ioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e. End
inganunin tentional emergency call #
On themu ltifunct ionsteer ing wheel:
selec t0076. Depress thebutt onforse veral
seconds.
Data transf eroftheMer cedes- Benzemer‐
ge ncy callsystem
In theeve ntofan automatic ormanua lemer‐
ge ncy callth efo llo wing datais transmit ted, for
ex am ple:
R Vehicle's GPSposition data
R GPS position dataon thero ute(a few hun‐
dr ed meters bef oreth einciden t)
R Direct ion oftra vel
R Vehicle identif ication number
R Vehicle drive type
R Number ofpeop lede term ined tobe inthe
ve hicle
R Whe ther Mer cedes meconnect isavailable
or not
R Whe ther theemer gency callwa sinitiat ed
manually oraut omatically
R Time oftheacciden t 302
Multimedia system

R
Langua gesettin gon themultimedia system
Dat atransmit tedis vehicle information. Foran y
qu estion sabout thecollect ion,useand shar ing
of theeCall system data,please contact MBU‐
SA 'sCus tomer Assis tance Center at800-F OR-
MER C.
Fo rCa nada ,plea secont actMBC's Customer
Assis tance Center at1-800-38 7-0100.
Cu stomer requ ests forco veredinf ormation
should besubmitt edvia thesame chann els.
Fo raccide ntclar ificatio npur poses ,th efo llo wing
measur escan betaken up toan hour afte rth e
emer gency callha sbe en initia ted:
R The current vehicle position canbedeter‐
mined.
R Avo ice con nection totheve hicle occupants
can beestablished Online
andInterne tfunctions Int
erne tconnection Inf
ormat iononconnecting totheInt erne t &
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uoper ateinf ormat ionand comm unic a‐
tio neq uipme ntintegratedin theve hicle
when driving, youwill bedistract ed from the
tr af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. #
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. #
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng themultimedia system. &
WARNIN GRisk ofan acci dent from
ope rating mob ile comm unicati onequip ‐
ment while th eve hicle isin mo tion
Mobile communication sde vices distract the
dr iver from thetraf fic situ ation. Thiscou ld
al so cau sethedr iver tolose control of the
ve hicle. #
Asthedr iver ,onl yoper atemobile com‐
municat ionsdevices when theve hicle is
st atio nary. #
Asave hicle occupant, onlyuse mobile
communication sde vices inthear eas
int ended forth is pur pose, e.g.inthe
re ar passe nger com partment . Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng mob ile comm unicati onequip ment in
th eve hicle.
The Interne tfunct ionscanonlybe used toalimi‐
te ddeg reewhils tdr iving. Multimedia
system 303

Fu
nction ofthecomm unicationmodule
On vehicles withabuilt-in communication mod‐
ule, theInt erne tcon nect ionises tablished viaan
int egratedSIM card.
To use Inte rn et acc ess viathecomm unication
module thefo llo wing condition smus tbe met:
R The vehicle iseq uipped withaper manent ly
ins talled com munic ationmodule.
R Mer cedes meconnectis act ive and ready for
oper ation.
R Mer cedes meconn ectisactiv ated forInt er‐
ne taccess.
Fo rmos tMer cedes meconnect services, data
vo lume isavailable whenpurchasin gth eser v‐
ices.
To use som efun ction s,e.g .we bbr ows er,Int er‐
ne tra dio orWi-Fi hotspo t,ad ditio nal data vol‐
ume isrequ ired.
If th edat avo lume limitisreac hed, theav ailabil‐
ity ofMer cedesme connectser vices islimit ed.
The data volume canbepur chased directl y
fr om amob ilephone netw orkpr ov ider viathe
Mer cedes mePortal. %
Visit an aut hor ized Mercedes-Benz Centerto
fi nd outwh ether itis possible topur chase
dat avo lume inyour count rydir ectly from a
mobi lephon ene tw orkpr ov ider . Connection
status Co
nne ctio nst atus overview 1
Displa yof thecomm unication modulerecep‐
tion field stre ngt h
2 Disp lay of existin gcon nection Displa
yingtheconnecti onstatus
Mul timedi asy stem:
4 System 5
ö Connec tivity #
Select Internet Status .
% Inthecase ofacon nect ionviathecomm uni‐
cation module thefo llo wing status informa‐
tio nis sho wn:
R Type ofnetwork
R Status online /offline Mer
cedes-B enzApps Calling
upMer cedes-B enzApps
Re quirement s:
R The regis tration forth euse ofMer cedes-
Benz Apps hasbeen completed.
R The gener alterm sand conditions have been
con firm ed.
Multimedia system:
4 Connec t5
00C0 Mercedes- BenzApps #
Select anapp. 30
4
Multimedia system

%
The available featur esarecoun try- depend‐
ent .
Licen sefees ma ybe applicable.
Oper ating Mercedes-Benz Appsusing voice
contr ol
Re quirement s:
R The regis tration forth euse ofMer cedes-
Benz Apps hasbeen completed.
R The gener alterm sand conditions have been
con firm ed.
The o symbol indicatesthat aMer cedes-
Ben zapp canbeused viavoice con trol. #
Selec ta Mer cedes -Benz app.
The app men uis displa yed. #
Touse voice contr ol:select oLan-
guage. #
Sayth equ estion orcomm and.
% Voice con trol isno tav ailable inall coun tries
and languages. Tu
neIn radio Cal
ling up TuneIn Radio
Re quirement s:
R The Interne tRa dio service isactiv ated.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased.
R Afast Int erne tconnection fordat atransmis‐
sion free ofinterfere nce.
The service sar ecou ntry-dependen t.
Fo rmor einf ormation, consultanauthor ized
Mer cedes-B enzCent er.
Multimedia system:
4 Radio 5
Þ Radio Source #
Select TuneIn Radio.
The TuneIn Radio displa yappear s.The last
st atio nse tst ar ts pla ying .
% The connectionqu alit ydepen dson thelocal
mobile phonerecep tion. Ov
ervie wof TuneIn Radio 1
Interne tRa dio prov ider
2 Selec tedcat egor y
3 Displa y(if con nectedto privat euser
accoun t)
4 Datatra nsf errate
5 Current statio nis stor ed asafa vo rite
6 Addition alinf ormation onthecur rent statio n Mult
imed iasystem 305

Selec
tingandconne ctingTuneIn Radio sta‐
tion s
Mul timedi asy stem:
4 Radio 5
Þ Radio Source
5 TuneIn Radio5
00D3 Search #
Select acat egor y. #
Select ast atio n.
The connectionis es tablished automatic ally.
or #
Select EnterAddress orPOI . #
Enterast atio nnam eusin gth eent ryfield.
% Arelativ elylar ge volume ofdat acan be
transmit tedwhen usingTuneIn Radio.
Sa ving/dele tingaTu neIn Radio station asa
fa vo rite
Multimedia system:
4 Radio 5
Þ Radio Source
5 TuneIn Radio #
Select ast atio n. #
Press and hold thecent ralcon trol elemen t
unt ilan audible signalsound s.
The ß symbol appearsby thest atio n
nam e. #
Select ß Favorites.
The listof save dfavo rite statio nsappear s.
or #
Creat ean acc oun tfo rth eonline prov ider
(T uneIn Radio) andthen log inon themulti‐
media system.
Yo ur favo rite sar eim por tedto themultimedia
sy stem.
Dele ting favo rite s #
Select ß Favorites. #
Select ast atio n. #
Press and hold thecent ralcon trol elemen t
unt ilan audible signalsound s.
The ß symbol bythest atio nnam edisap‐
pear s. Se
tting theTu neIn Radio optio ns
Mu ltimed iasystem:
4 Radio 5
Þ Radio Source
5 TuneIn Radio5
Z Option s
The follo wing option sar eav ailable:
R Select Stream: selectth est re am qualit y
R Log into Tune InAc coun t: log into your
Tu neIn user acco unt
R Log Outof Accou nt:log ou tof your TuneIn
us er acco unt #
Select anoptio n. Med
ia Au
dio mode In
fo rm ation ontheaud iomod e &
WARNIN GRisk ofdist ra ction whenha n‐
dl ing data stor ag emedia
If yo uhan dleadat ast or ag emedium while
dr iving, your att entio nis div ertedfrom the 306
Multimedia system

tr
af fic condi tions.Thi scou ldalso cau seyou
to lose control of theve hicle. #
Onlyhandle adat ast or ag emedium
when theve hicle isstatio nary. Pe
rm issible file systems:
R FAT32
R exFA T
R NTFS
Pe rm issible datast or ag emedium:
R SD card
R USB stor ag ede vice
R iPod ®
/iPhone ®
R MTP devices
R Blue tooth®
audio equipme nt
% Obse rveth efo llo wing notes:
R The multimedia system suppor tsatot al
of up to50,000 files.
R Dat ast or ag emedia upto2TB aresup ‐
por ted(32‑ bitaddr essspace). Suppor
tedfo rm ats :
R MP3
R WMA
R AAC
R WAV
R FLAC
R ALAC
% Obser vethefo llo wing notes:
R Due tothelar ge variet yof available
music files rega rding encoder s,sam pling
ra tesand bitrates, pla ybac kcanno t
alw aysbe guar anteed.
R Due tothewide rang eof USB device s
av ailable onthemar ket,play bac kcann ot
be guar anteed forall USB devices.
R Cop y-pr otect edmusic files orDRM
enc rypte dfiles can notbe playedbac k.
R MP3 players mus tsupp ortMedi aTr ans ‐
fe rPr oto col (MT P). Ma
nuf actu redunder licensefrom Dolb yLabor a‐
to ries. Dolb y,Dol byAudio and thedouble-D sym‐
bol aretrademar ksofDolb yLabor ator ies. Multimedia
system 30
7

Gr
acen ote, theGr aceno telogo andlogotype,
"P ow ered byGracen ote", MusicID andPlaylist
Plus areeit her regis tere dtrademar ksortrade‐
mar ksofGraceno te,Inc .in theUn ited States
and/ orother countr ies. "Made
foriP od" ,and "MadeforiPho ne," mean
th at an elec tron icacc esso ryhas been designed
to connect specifica llytoiPod ®
,or iPhon e®
,
re spectiv ely, and hasbeen certified bythede vel‐
oper tomee tApple perform anc est andar ds.
App le®
is no tre sponsible forth eoper ation of
th is de vice orits com plianc ewit hsaf etyand reg‐
ulat oryst andar ds.Please note that theuse of
th is acc essor ywit hiPod, oriPhon ema yaf fect
wi reless perform anc e.
Fo rthe USA:iPhon e®
,iP od ®
,iP od classic®
,
iP od nano ®
,and iPod touc h®
aretrademar ksof
Apple Inc.,re gis tere din theU. S. and other coun‐
tr ies. Lightning™ isatrademar kof Apple Inc.
Fo rCa nada :iP hon e®
,iP od ®
,iP od classic®
,iP od
nano ®
,and iPod touc h®
aretrademar ksofApple
Inc .,re gis tere din theU. S. and other countr ies.
Lightning isatrademar kof Apple Inc.
No teson cop yright
Au dio files that youcr eat eor repr oduce yourself
fo rpla yba ckarege ner ally subject tocop yrigh t
pr otect ion. Inman ycount ries, repr oduction s,
eve nfo rpr ivat euse, areno tper mitt edwithout
th epr ior con sent ofthecop yright holder .Mak e sur
eth at youkn ow about theapplicable copy‐
ri ght regulations andthat youco mp lywith these.
Ac tiv atin gmedi amode
Mu ltimed iasystem:
4 Media 5
à Media Sources #
Select amedia source.
Pla yable music files arepla yedbac k.
Inser ting/r emo ving anSD card &
DANG ER Risk offata linj uryfrom swal‐
lo wing SDcards
SD cardsaresmall parts.
The ycould beswallo wedand lead tochok‐
ing. #
Keep SD cardsout ofthere ac hof chil‐
dr en. #
Seek medic alatt ent ion immed iatelyif
an SD cardhas been swallo wed. *
NO
TEDama gedue tohigh temp eratur es High
temp eratur esma ydamag eth eSD card. 308
Multimedia system