engine Mercury Grand Marquis 1011 Owner's Manuals

Maintenance and Specifications 229
Engine compartment 231
Engine oil 233
Battery 236
Engine coolant 238
Fuel information 244
Air filter(s) 260
Part numbers 263
Maintenance product specifications and capacities 264
Engine data 267
Crown Victoria Severe Duty 270
Accessories 300
Ford Extended Service Plan 302
Scheduled Maintenance 306
Normal scheduled maintenance and log 311
Index 328
All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
Copyright © 2011 Ford Motor Company
Table of Contents
3
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

CONGRATULATIONS
Congratulations on acquiring your new Ford Motor Company product.
Please take the time to get well acquainted with your vehicle by reading
this handbook. The more you know and understand about your vehicle,
the greater the safety and pleasure you will derive from driving it.
For more information on Ford Motor Company and its products visit the
following website:
•In the United States: www.ford.com
•In Canada: www.ford.ca
•In Mexico: www.ford.com.mx
•In Australia: www.ford.com.au
Additional owner information is given in separate publications.
This vehicle’s Owner’s Guide describes every option and model variant
available and therefore some of the items covered may not apply to your
particular vehicle. Furthermore, due to printing cycles it may describe
options before they are generally available.
Remember to pass on this vehicle’s Owner’s Guide when reselling the
vehicle. It is an integral part of the vehicle.
WARNING: Fuel pump shut-off switch:In the event of an
accident the safety switch will automatically cut off the fuel
supply to the engine. The switch can also be activated through sudden
vibration (e.g. collision when parking). To reset the switch, refer to the
Fuel pump shut-off switchin theRoadside Emergencieschapter.
SAFETY AND ENVIRONMENT PROTECTION
Warning symbols in this guide
How can you reduce the risk of personal injury to yourself or others? In
this guide, answers to such questions are contained in comments
highlighted by the warning triangle symbol. These comments should be
read and observed.
Introduction
4
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Warning symbols on your vehicle
When you see this symbol, it is
imperative that you consult the
relevant section of this guide before
touching or attempting adjustment
of any kind.
Protecting the environment
We must all play our part in
protecting the environment. Correct
vehicle usage and the authorized
disposal of waste, cleaning and
lubrication materials are significant
steps towards this aim. Information in this respect is highlighted in this
guide with the tree symbol.
CALIFORNIA Proposition 65 Warning
WARNING:Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Certain components of this vehicle such as airbag modules, seat belt
pretensioners, and button cell batteries may contain Perchlorate Material
– Special handling may apply for service or vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
BREAKING-IN YOUR VEHICLE
Your vehicle does not need an extensive break-in. Try not to drive
continuously at the same speed for the first 1,000 miles (1,600 km) of
new vehicle operation. Vary your speed frequently in order to give the
moving parts a chance to break in.
Drive your new vehicle at least 1,000 miles (1,600 km) before towing a
trailer. For more detailed information about towing a trailer, refer to
Trailer towingin theTires, Wheels and Loadingchapter.
Introduction
5
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Do not add friction modifier compounds or special break-in oils since
these additives may prevent piston ring seating. SeeEngine oilin the
Maintenance and Specificationschapter for more information on oil
usage.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered and what is not covered by
your vehicle’s New Vehicle Limited Warranty, refer to theWarranty
Guidethat is provided to you along with your Owner’s Guide.
Special instructions
For your added safety, your vehicle is fitted with sophisticated electronic
controls.
WARNING:Please read the sectionAirbag Supplemental
Restraint System (SRS)in theSeating and Safety Restraints
chapter. Failure to follow the specific warnings and instructions could
result in personal injury.
WARNING:Front seat mounted rear-facing child or infant seats
shouldNEVERbe placed in front of an active passenger airbag.
Notice to owners of Severe Duty vehicles (Crown Victoria only)
Before you drive your vehicle, be sure to read theCrown Victoria
Severe Dutychapter. This chapter contains important operation and
maintenance information.
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are capable of collecting and
storing diagnostic information about your vehicle. This potentially
includes information about the performance or status of various systems
and modules in the vehicle, such as engine, throttle, steering or brake
systems. In order to properly diagnose and service your vehicle, Ford
Motor Company, Ford of Canada, and service and repair facilities may
access or share among them vehicle diagnostic information received
through a direct connection to your vehicle when diagnosing or servicing
Introduction
6
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Vehicle Symbol Glossary
Power Windows
Front/Rear
Power Window Lockout
Child Safety Door
Lock/UnlockInterior Luggage
Compartment Release
Panic AlarmEngine Oil
Engine CoolantEngine Coolant
Temperature
Do Not Open When HotBattery
Avoid Smoking, Flames,
or SparksBattery Acid
Explosive GasFan Warning
Power Steering FluidMaintain Correct Fluid
LevelMAX
MIN
Service Engine SoonEngine Air Filter
Passenger Compartment
Air FilterJack
Check Fuel CapLow Tire Pressure
Warning
Introduction
11
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Service engine soon:The service
engine soon indicator light
illuminates when the ignition is first
turned on to check the bulb and to
indicate whether the vehicle is ready for Inspection/Maintenance (I/M)
testing. Normally, the service engine soon light will stay on until the
engine is cranked, then turn itself off if no malfunctions are present.
However, if after 15 seconds the service engine soon light blinks eight
times, it means that the vehicle is not ready for I/M testing. See the
Readiness for Inspection/Maintenance (I/M) testingin the
Maintenance and Specificationschapter.
Solid illumination after the engine is started indicates the on-board
diagnostics system (OBD-II) has detected a malfunction. Refer to
On-board diagnostics (OBD-II)in theMaintenance and Specifications
chapter. If the light is blinking, engine misfire is occurring which could
damage your catalytic converter. Drive in a moderate fashion (avoid
heavy acceleration and deceleration) and contact your authorized dealer
as soon as possible.
WARNING:Under engine misfire conditions, excessive exhaust
temperatures could damage the catalytic converter, the fuel
system, interior floor coverings or other vehicle components, possibly
causing a fire.
Powertrain malfunction
indicator (if equipped):
Illuminates when a powertrain fault
has been detected. Contact your
authorized dealer as soon as possible.
Check fuel cap (if equipped):
Illuminates when the fuel cap may
not be properly installed. Continued
driving with this light on may cause
the Service engine soon warning
light to come on. Refer toFuel
filler capin theMaintenance and Specificationschapter.
Instrument Cluster
13
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Brake system warning light:To
confirm the brake system warning
light is functional, it will
momentarily illuminate when the
ignition is turned to the on position
when the engine is not running, or in a position between on and start, or
by applying the parking brake when the ignition is turned to the on
position. If the brake system warning light does not illuminate at this
time, seek service immediately from your authorized dealer. Illumination
after releasing the parking brake indicates low brake fluid level and the
brake system should be inspected immediately by your authorized dealer.
WARNING:Driving a vehicle with the brake system warning
light on is dangerous. A significant decrease in braking
performance may occur. It will take you longer to stop the vehicle.
Have the vehicle checked by your authorized dealer. Driving extended
distances with the parking brake engaged can cause brake failure and
the risk of personal injury.
Anti-lock brake system:If the
ABS light stays illuminated or
continues to flash, a malfunction has
been detected, have the system
serviced immediately by your
authorized dealer. Normal braking is still functional unless the brake
warning light also is illuminated.
Airbag readiness:If this light fails
to illuminate when the ignition is
turned to on, continues to flash or
remains on, have the system
serviced immediately by your authorized dealer. A chime will sound
when there is a malfunction in the indicator light.
Safety belt:Reminds you to fasten
your safety belt. A Belt-Minder
chime will also sound to remind you
to fasten your safety belt. Refer to
theSeating and Safety Restraints
chapter to activate/deactivate the Belt-Minderchime feature.
P!
BRAKE
ABS
Instrument Cluster
14
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Charging system:Illuminates when
the battery is not charging properly.
If it stays on while the engine is
running, there may be a malfunction
with the charging system. Contact your authorized dealer as soon as
possible. This indicates a problem with the electrical system or a related
component.
Engine oil pressure:Illuminates
when the oil pressure falls below the
normal range. Check the oil level
and add oil if needed. Refer to
Engine oilin theMaintenance and Specificationschapter.
Engine coolant temperature:
Illuminates when the engine coolant
temperature is high. Stop the
vehicle as soon as possible, switch off the engine and let cool. Refer to
Engine coolantin theMaintenance and Specificationschapter.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
Traction Control™ :Flashes when
the Traction Control™ system is
active. It will be illuminated solidly
if there is a fault with the system;
traction control will be disabled.
Have the system serviced
immediately. Refer to theDrivingchapter for more information.
Severity indicator (if equipped):
Displays the indicated severity color
when any of the following warning
conditions has occurred:
•Red: Low Oil Pressure, Charge
System, Engine Coolant Over Temperature, Door Ajar
•Amber: Low Fuel
Refer toMessage centerin this chapter.
Instrument Cluster
15
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Engine coolant temperature
gauge:Indicates engine coolant
temperature. At normal operating
temperature, the needle will be in
the normal range (between “H” and
“C”).If it enters the red section,
the engine is overheating. Stop
the vehicle as soon as safely
possible, switch off the engine and let the engine cool.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
Odometer:Registers the total miles (kilometers) of the vehicle.
•Without Message center
To switch the display from Metric to
English, press and hold the button
on the cluster for three seconds.
•With Message center
Refer toMessage centerin this
chapter on how to switch the
display from Metric to English and
the odometer to the speedometer.
Trip odometer:Registers the miles (kilometers) of individual journeys.
•Without message center
Press and release the button on the
cluster to switch between odometer
and trip odometer display. To reset,
press the button again until the trip
reading resets.
Instrument Cluster
18
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

•With message center
SeeTRIP A/BunderMessage center
in this chapter.
Tachometer:Indicates the engine
speed in revolutions per minute.
Driving with your tachometer
pointer continuously at the top of
the scale may damage the engine.
Fuel gauge:Indicates
approximately how much fuel is left
in the fuel tank (when the ignition
is in the on position). The fuel
gauge may vary slightly when the
vehicle is in motion or on a grade.
The arrow near the fuel pump icon
indicates which side of the vehicle
the fuel filler door is located.
Refer toFilling the tankin theMaintenance and Specifications
chapter for more information.
MESSAGE CENTER (IF EQUIPPED)
With the ignition in the on position,
the message center, located on your
instrument cluster, displays
important vehicle information
through a constant monitor of
vehicle systems.You may select
display features on the message
center for a display of status. The
system will also notify you of potential vehicle problems with a display of
system warnings followed by a long indicator chime.
Instrument Cluster
19
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)