ECU Mercury Mariner 2010 s Repair Manual

procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
Customer Assistance
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OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
bottom of the instrument panel.
2. At the front of the vehicle, lift up
on the auxiliary latch handle located
in the center between the hood and
the grille.
3. Lift the hood open and secure it
with the prop rod.
IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
2.5L I4 engine
1. Engine coolant reservoir
2. Engine oil filler cap
3. Automatic transmission dipstick
4. Brake fluid reservoir
5. Air filter assembly6. Power distribution box
7. Battery
8. Engine coolant bleed valve
9. Engine oil dipstick
10. Windshield washer fluid
reservoir
1
10
23456
978
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Changing rear window wiper blade
The rear wiper arm is designed without a service position. This reduces
the risk of damage to the blade in an automatic car wash.
To replace the wiper blade:
1. Grab the wiper arm with one
hand close to the arm/blade joint
and pull it as far away from the
glass as possible. Do not use
excessive force because it can break
the wiper arm at the heel. Hold it
there until the next step.
2. Grab the primary structure of the
blade with the other hand close to
the arm/blade joint.
3. Grip tightly and press on the arm/blade joint from beneath and
separate the blade from the arm.
4. Attach the new wiper to the
wiper arm and press it into place
until a click is heard.
If you find this procedure too
difficult, please see your dealer.
ENGINE OIL
Checking the engine oil
Refer toscheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
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This fluid level is within the normal operating fluid range and does not
require that you have your fluid level readjusted after recreational flat
tow operation.
See theTires, Wheels and Loadingchapter for more information on
recreational flat towing.
AIR FILTER
Refer toscheduled maintenance informationfor the appropriate
intervals for changing the air filter element.
When changing the air filter element, use only the air filter element
listed. Refer toMotorcraft
part numbersin this chapter.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
1. Release the clamps that secure the air filter housing cover.
•2.5L I4 engine
•3.0L V6 engine
2. Pull the air filter housing cover away.
3. Remove the air filter element from the air filter housing.
4. Wipe the air filter housing and cover clean to remove any dirt or
debris and to ensure good sealing.
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5. Install a new air filter element. Be careful not to crimp the filter
element edges between the air filter housing and cover. This could cause
filter damage and allow unfiltered air to enter the engine if not properly
seated.
6. Replace the air filter housing cover and secure the clamps.
Note:Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be void for any damage to
the engine if the correct air filter element is not used.
MOTORCRAFT PART NUMBERS
Component 2.5L I4 engine 3.0L V6 engine
Air filter element
1FA-1772 FA-1893
Battery BXL-40R BXL-40R
Oil filter FL-910 FL-500-S
Spark Plugs
22
1
Failure to use the correct air filter element may result in severe engine
damage. The customer warranty may be void for any damage to the
engine if the correct air filter element is not used.
2For spark plug replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the spark plugs.
Replace the spark plugs with ones that meet Ford material and
design specifications for your vehicle, such as Motorcraft
or
equivalent replacement parts. The customer warranty may be
void for any damage to the engine if such spark plugs are not
used.
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GENUINE MERCURY ACCESSORIES FOR YOUR VEHICLE
A wide selection of Genuine Mercury Accessories are available for your
vehicle through your local Mercury or Ford of Canada dealer. These
quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Mercury’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Genuine Mercury
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Following is a list of several Genuine Mercury Accessories. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.mercuryaccessories.com.
Exterior style
Bug shields
Deflectors
Running boards
Interior style
Ambient lighting kit
Electrochromic compass/temperature interior mirrors
Floor mats
Security shade
Lifestyle
Ash cup/ smoker’s package
Cargo management accessories
Cross bars
Trailer hitches, harnesses and accessories
Accessories
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Peace of mind
Remote start system
Vehicle security system
Wheel locks
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability.
Accessories
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Park Assist ................................230
Parking brake ............................214
Parts (see Motorcraft

parts) .........................................322
Passenger Occupant
Classification Sensor .................125
Power distribution box (see
Fuses) ........................................250
Power door locks ........................97
Power mirrors .............................73
Power point .................................70
Power steering ..........................221
fluid, refill capacity ................323
fluid, specifications .................323
Power Windows ...........................71
Preparing to drive your
vehicle ........................................222
R
Radio ............................................27
Rear-view camera system .........228
Recommendations for
attaching safety restraints for
children ......................................155
Relays ........................................246
Remote entry system .......101–102
illuminated entry ............104–105
locking/unlocking
doors ................................102–103
opening the trunk ...................103
panic alarm .............................103
replacement/additional
transmitters .............................104
replacing the batteries ...........103
Reverse sensing system ...........226
Roadside assistance ..................244Roof rack ...............................88–89
S
Safety belts (see Safety
restraints) ..................123, 127–131
Safety Canopy ...........146–147, 149
Safety defects, reporting ..277–278
Safety restraints ........123, 127–131
Belt-Minder
...........................132
extension assembly ................132
for adults .........................128–130
for children .............................152
Occupant Classification
Sensor ......................................125
warning light and chime ........132
Safety restraints - LATCH
anchors ......................................161
Safety seats for children ..........157
Safety Compliance
Certification Label ....................327
Satellite Radio Information ........41
Seats ..........................................111
child safety seats ....................157
heated ......................................116
SecuriCode keyless entry
system ........................................105
SecuriLock passive anti-theft
system ........................................107
Servicing your vehicle ..............287
Setting the clock .........................27
Snowplowing .................................6
SOS Post Crash Alert ...............152
Spark plugs,
specifications .....................322, 326
Special notice
ambulance conversions ..............7
Index
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