Mercury Mercury Cougar 2000 Owner's Manuals

Page 261 of 280

Customer assistance
 Ford extended service plan
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Page 262 of 280

Customer assistance
  Getting the service you need
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Page 263 of 280

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Page 264 of 280

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Page 265 of 280

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Page 266 of 280

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Page 267 of 280

Customer assistance

 GETTING
ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
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Page 268 of 280

Customer assistance

FORD
CAR CARE PRODUCTS
FOR YOUR VEHICLE
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Page 269 of 280

Customer assistance
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Customer assistance

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