NISSAN MURANO 2016 3.G Nissan Connect Navigation Manual


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COMPACT DISC (CD) PLAYERNCGNJN1402-120906-8097E05E-298F-400A-AE85-F2150D8AD7BC
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates (approximately 1 hour).
The cabin temperature is too high. Wait until the cabin temperature becomes moderate.
The disc is scratched or dirty. A disc is not always
playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are stored,
discs may become unreadable due to deterioration
(for example, keeping the discs in the passenger
compartment, etc.) . Change the disc with a deterioration-free disc. Do
not use a deteriorated disc. The label surface of the
disc may crack or chip, and the layer of the label
surface may eventually peel off.
The compressed audio files cannot be played back. If both music CD files (CD-DA data) and com- pressed audio files (MP3 data, etc.) are mixed on one
disc, the audio compression files cannot be played
back.Prepare a disc that includes compressed audio files
only.
The files are not named using characters that are
compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifications
for folder names and file names. In addition, always
use ª.MP3º, ª.WMAº, ª.mp3º or ª.wmaº for file
extensions.
It takes a long time before the music starts playing. The disc contains a large amount of data. Some time may be required to check the files. It is
recommended that unnecessary folders or any files
other than compressed audio files should not be
recorded in a disc.
The sound quality is poor. The disc is dirty.Wipe off any dirt from the disc.
8. Troubleshooting guide
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8. Troubleshooting guide
SymptomPossible cause Possible solution
No sounds are played though the CD play time is
displayed. The system plays back the first track of the mix mode
disc. (Mix mode is a format in which data except
music is recorded on the first track and music data is
recorded on one other than the first track in a
session.)Play back music data that are recorded on one other
than the first track.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing depth,
writing width, etc. might not match the specifications.Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to the
next track. A non-MP3/WMA file is given an extension of ª.
MP3º, ª.WMAº, ª.mp3º or ª.wmaº.Prepare MP3/WMA files.
The system plays back a file that is prohibited due to
copyright protection. Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the writing software while the files are written in the disc.Check the settings of the writing software, and create
a new disc.
The CD cannot be ejected. The ignition switch is not placed in the ACC or ON
position.Place the ignition switch in the ACC or ON position.
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iPod


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8. Troubleshooting guide
SymptomPossible cause Possible solution
Battery charge of an iPod


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USB MEMORY DEVICENCGNJN1402-120906-9B58E82E-0419-4E45-A82E-F6C87CFB97F2
SymptomPossible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used. Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
A USB device is rapidly connected to or discon-
nected from the USB port. Slowly connect or disconnect the USB device.
8. Troubleshooting guide
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8. Troubleshooting guide
BLUETOOTH


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SymptomPossible cause Possible solution
Audio operation cannot be performed. A Bluetooth


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8. Troubleshooting guide
BLUETOOTH


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SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
www.nissanusa.com/bluetooth/ to check compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. Mute function is enabled.
Verify mute function is disabled.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth


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8. Troubleshooting guide
SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation screen
may be different from those shown on the cellular phone
screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or comple-
tely shut out radio waves that are used for cellular
phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth