NISSAN MURANO 2016 3.G Nissan Connect Navigation Manual


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NISSANCONNECTSMSERVICES
(if so equipped)
GUID-C77D3493-DF41-4650-B88C-9DC569176B1D
Symptom Possible cause Possible solution
The system cannot connect to
the NissanConnect
SMServices
Data Center. A subscription for the NissanConnect
SM
Services has not been established.
Sign up for a subscription to the NissanConnect
SMServices. For details about
subscriptions, contact the NissanConnectSMServices support line at 1-855-426-
6628.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Control Unit) is not turned
on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the NissanConnect
SMServices
support line at 1-855-426-6628.
Radio wave reception is not sufficient for
TCU (Telematics Control Unit) operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
Stop the vehicle in a safe location and apply the parking brake before operating the
menu screen items.
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating the
<VOL/
>or <VOLUME/>located
on the control panel or on the steering wheel switch while the system is announcing
information.
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8. Troubleshooting guide
NAVIGATIONNCGNJN1402-120906-9CDB1CD7-F25C-4AF6-97FF-6E29E3C9EB64
BASIC OPERATIONSNCGNJN1402-120906-63D868E1-81BC-4C67-BECA-983902BED4C1
SymptomPossible cause Possible solution
No image is displayed. The brightness is at the lowest setting.Adjust the brightness of the display.
ªDisplay settingsº (page 2-19)
The display is turned off. Push<
>to turn on the display.
The volume of the voice guidance is too high or too
low. The volume is not set correctly, or the voice guidance
setting is turned off.Adjust the volume of the voice guidance or turn on
the voice guidance setting.
ªVolume and Beeps settingsº (page 2-19)
No voice guidance is available. Voice guidance is not provided for certain streets
(roads displayed in gray) .This is not a malfunction.
No map is displayed on the screen. A screen other than a map screen is displayed. Touch [Map] on the Launch Bar or push <MAP>.
The screen is too dim. The movement is slow. The temperature in the interior of the vehicle is low. Wait until the interior of the vehicle has warmed up.
Some pixels in the display are darker or brighter than
others. This condition is an inherent characteristic of liquid
crystal displays.This is not a malfunction.
Some menu items cannot be selected. Some menu items become unavailable while the
vehicle is driven.Park the vehicle in a safe location, and then operate
the navigation system.
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VEHICLE ICONNCGNJN1402-120906-C0C1C898-A889-456C-A1BE-60ABF2162EC7
SymptomPossible cause Possible solution
Names of roads and locations differ be-
tween 2D view and Birdview
TM. This is because the quantity of the displayed information is
reduced so that the screen does not become too cluttered.
There is also a chance that names of the roads or locations may
be displayed multiple times, and the names appearing on the
screen may be different because of a processing procedure. This is not a malfunction.
The location of the vehicle icon is misaligned
from the actual position. The vehicle was transported after the ignition switch was placed
in the OFF position, for example, by a ferry or car transporter. Drive the vehicle for a period of time on a road
where GPS signals can be received.
The position and direction of the vehicle icon may be incorrect
depending on the driving environments and the levels of
positioning accuracy of the navigation system. This is not a malfunction. Drive the vehicle for a
period of time to automatically correct the position
and direction of the vehicle icon.
ªCurrent vehicle locationº (page 6-60)
Driving with tire chains or tires that have been replaced may
result in an incorrect vehicle location display due to miscalcula-
tion by the speed sensor. Drive the vehicle for a period of time (at
approximately 19 MPH (30 km/h) for about 30
minutes) to automatically correct the vehicle icon
position.
If this does not correct the vehicle icon position,
contact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle icon
position is always misaligned in the same area). Updated road information will be included in the
next version of the map data.
When the vehicle is traveling on a new road,
the vehicle icon is located on another road
nearby. Because the new road is not stored in the map data, the system
automatically places the vehicle icon on the nearest road
available. Updated road information will be included in the
next version of the map data.
ªHow to order map data updatesº
(page 6-67)
The screen does not switch to the night
screen even after turning on the headlights. The daytime screen was set the last time the headlights were
turned on. Set the screen to the night screen mode using
<
>
when turning on the headlights.ªDisplay settingsº (page 2-19)
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SymptomPossible cause Possible solution
The map does not scroll even when the
vehicle is moving. The current location map screen is not displayed.
Touch [Map] on the Launch Bar or push<MAP>.
The vehicle icon is not displayed. The current location map screen is not displayed. Touch [Map] on the Launch Bar or push<MAP>.
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ROUTE CALCULATION AND VISUAL GUIDANCENCGNJN1402-120906-1302203A-3BB3-4E27-A68F-EB2EC58942E3
SymptomPossible cause Possible solution
Waypoints are not included in the
auto reroute calculation. Waypoints that have been already passed are not included in the
auto reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is turned off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in dark green). This is not a malfunction.
The auto reroute calculation (or de-
tour calculation) suggests the same
route as the one previously sug-
gested. Route calculations took priority conditions into consideration, but
the same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the vehicle has already passed. A maximum of 5 waypoints can be set on the route. To
go to 6 or more waypoints, perform route calculations
multiple times as necessary.
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary road, and
recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two intermediate
destinations, and perform route calculations multiple
times.
There are time restricted roads (by the day of the week, by time) near
the current vehicle location or destination. Select [Do Not Use Restriction Info] in the [Time
Restricted Rd] setting (for U.S. and Canada).
ªRoute Settingsº (page 6-43)
Turn off the [Time Restricted Rd] setting (for Mexico).
ªRoute Settingsº (page 6-43)
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SymptomPossible cause Possible solution
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray). This is not a malfunction.
The part of the route that the vehicle
has already passed is deleted. A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point and
the waypoint is deleted (it may not be deleted depending on the
area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may suggest an indirect
route. Adjust the location of the starting point or destination.
The system may suggest an indirect route because route calculation
does not take into consideration some areas such as narrow streets
(gray roads). Reset the destination to a main or ordinary road, and
recalculate the route.
The landmark information does not
correspond to the actual information. This may be caused by insufficient or incorrect map data. Updated information will be included in the next
version of the map data.
ªHow to order map data updatesº (page 6-67)
The suggested route does not exactly
connect to the starting point, way-
points or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination on a
main road, and perform route calculation.
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VOICE GUIDANCENCGNJN1402-120906-A3BC94B6-484D-4996-8E51-9B1AA5530FE5
SymptomPossible cause Possible solution
Voice guidance is not available. Voice guidance is only available at certain intersections marked with
. In some cases, voice guidance is not available even when the
vehicle makes a turn. This is not a malfunction.
The vehicle has deviated from the suggested route. Go back to the suggested route or request
route calculation again.
Voice guidance is turned off. Turn on voice guidance.
Route guidance is turned off. Turn on route guidance.
The guidance content does not corre-
spond to the actual road conditions. The content of voice guidance may vary, depending on the types of
intersections at which turns are made. Follow all traffic rules and regulations.
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TRAFFIC INFORMATION (for U.S. and
Canada)
NCGNJN1402-120906-10AAF583-945C-4754-BF28-86265643DEC5
SymptomPossible cause Possible solution
Traffic information is not displayed. Traffic information is not turned on. Turn on the traffic information.
The vehicle is in an area where traffic information is not
available. Scroll to an area where traffic information is available.
The subscription to SiriusXM Traffic is incomplete, or the
subscription to SiriusXM Traffic has expired. Check the subscription status of SiriusXM Traffic.
ªNotes on SiriusXM Traffic informationº (page 5-20)
The map scale is set at a level where the display of icons is
impossible. Check that the map scale is set at a level in which the
display of icons is possible.
ªTraffic information on mapº (page 6-47)
With the automatic detour route turned
on, no detour route is set to avoid
congested areas. There is no faster route compared to the current route,
based on the road network and the traffic information.
The automatic detour search is not intended for avoiding
traffic jams. It searches for the fastest route taking
conditions such as traffic jams into consideration. Follow
the current route.
ªNotes on SiriusXM Traffic informationº (page 5-20)
The route does not avoid a road section
with traffic information stating that it is
closed due to road construction. The navigation system is designed not to avoid this event
because the actual period of closure may differ from the
declared roadwork period. Observe the actual road conditions and follow the
instructions on the road for a detour when necessary. If the
road is closed, use the detour function and set the detour
distance to avoid the road section that is closed.
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VOICE RECOGNITIONNCGNJN1402-120906-A8BC0EA8-7703-45A1-ACE6-B63B09F42786
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the
command correctly. The interior of the vehicle is too noisy.
Close the windows or have the other occupants be
quiet.
The fan speed of the heater/air conditioner is too fast. Decrease the fan speed of the heater/air conditioner.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The timing of speaking a command is too early. Speak the command after confirming the following: a voice guidance is announced, a tone sounds, and an
icon on the screen changes from gray to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between
words.
The system prompts to repeat a command. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after con- firming the following: a voice guidance is announced,
a tone sounds, and an icon on the screen changes
from gray to orange.
An improper command is spoken. Speak the command or a number that is displayed on
the screen.
Speak a command that is shown in the command list.
The system does not correctly recognize a number
spoken. Too many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When speaking a
telephone number, place a pause between area
codes, dial codes, etc.
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8. Troubleshooting guide
SymptomPossible cause Possible solution
USB memory device cannot be operated with voice
commands. Depending on the device, iPhone