service OLDSMOBILE INTRIGUE 1998 Repair Manual

Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you need ass&mce, This section also tells you how to obtain
service publications and how to report any safety defects.
8-2
8-4
8-5
8-6
8-6
8-7 Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Oldsmobile Roadside Assistance Program
Features and Benefits
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
8-8
8-8
8-9
8-9
8-9 Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
8-1
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Customer Satisfaction Procedure
1
A
Oldsmobile retailers have the facilities, trained
technicians and up-to-date information to promptly address any concerns
you may have. However, if a
concern has not been resolved to your complete satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of retail facility management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the retail facility
or the
general manager.
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Oldsmobile Roadside Assistance
Program Features and Benefits
n
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance
Representatives are on-call to provide
you with
prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance in the United States. Trained Customer
Assistance Representatives, on-call to render assistance
to Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions the Oldsmobile driver may have about
the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational
24 hours a day, 365 days a year.
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Who Is Covered?
Oldsmobile Roadside Assistance covers all
1998 Oldsmobile vehicles.
*
Coverage is for the Oldsmobile vehicle, regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive in
frequency or type of occurrence.
*Vehicles sold in Canada have a separate roadside
assistance program, as described next in this section.
Transportation and it’s our way to make sure you’re
able to get out even when your car
is in. For same-day
service, we’ll give
you a one-way shuttle ride of up
to 10 miles (16 km). If your vehicle requires overnight
warranty repairs, we’ll provide a loaner car or
reimburse you up to
$30 a day for the cost of alternate
transportation
-- a cab, a bus or even a rental car
if necessary. Having your car serviced is rarely
convenient, but with Courtesy Transportation, at
least you’ll be able to get where you need to go,
whether it’s here, or there.
Some state insurance regulations make
it impractical
to rent vehicles
to people under 21 years of age. If
you are under 21 and have difficulty renting a
vehicle, Oldsmobile will reimburse up to $30/day
for documented transportation you receive. Please
consult your retailer for details.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer
for details. The Roadside Assistance program is
available only
in the United States and Canada.
In Canada, please consult your GM dealer for
information
on Courtesy Transportation.
Canadian Roadside Assist.
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to
the
separate brochure provided by the retailer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile
is undergoing any Bumper to Bumper
Warranty service, we’ll make sure
you don’t end
up stranded at the retail facility. It’s called Courtesy
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REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network 16
E. Judson Street
P.O.
Box 436006
Pontiac,
MI 48343-6006 In Canada, please
call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-9
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1998 OLDSMOBILE SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it\
in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1998 OLDSMOBILE
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE: $40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL
TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCarcGDiscover)
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ORDER TOLL FREE (NOTE: For Credit Card Holders Only)
1-800-782-4356
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Only 1-31 3-865-5927
PUBLICATION FORM
NUMBER
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
service. If further information is needed, write to the address s q, own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip with return
information within
30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
ITEM DESCRIPTION VEHICLE MODEL ‘ QTY. PRICE TOTAL
EACH*
NAME
I YEAR PRICE I
Service Manual I I 1998 I I $90.00 I
Car & Light Truck
Transmission Unit Repair 1998 $40.00
Owner’s Manual In Portfolio 1998
$1 5.00
Owner’s Manual Without Portfolio
1998 $1 0.00
S
H
I
P
T
0
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside
U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0 AREA CODE
GM-OLD-ORD98 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
-
P
A
Y
M
E
N
T
-
Check or Money
Order payable to Helm, Inc. (USA funds
only - do not send cash.)
0 Mastercard
0 VISA
[7 Discover TOTAL MATERIAL
Michigan Purchasers
add 6% sales tax
U.S. Order Processing $5.00
Canadian Postage (See Note Below)
GRAND TOTAL
I
Account m] I Number:
Expiration
rl
Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
~
CUSTOMER SIGNATURE L
are to make checks payable in US. funds. To cover Canadian postage, add $11 50 plus the
Note to Canadian Customers: All listed prices are quoted
in U.S. funds. Canadian residents
US. order processing.
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Brake (Continued) Replacing System Parts
........................ 6-30
System Warning Light
......................... 2-56
Trailer
...................................... 4-34
Transaxle Shift Interlock
.................. 2-27, 7-15
Transaxle Shift Interlock Check
.................. 7-15
Brakes, Anti-Lock
............................... 4-7
Braking in Emergencies
.......................... 4- 10
Break-In, New Vehicle
.......................... 2-15
BTSI
.................................... 2-27, 7-15
Bulb Replacement
.............................. 6-3 1
Center High-Mounted ......................... 6-36
Front Parking and Turn Signal Lamp
.............. 6-36
Tail/Stop/Turn Signal Lamp
..................... 6-37
Bulbs, Replacement Numbers
..................... 6-62
Wear
....................................... 6-29
WhattoAdd
................................. 6-28
Braking
........................................ 4-6
BTSICheck
................................... 7-15
Headlamps
.................................. 6-31
Capacities and Specifications
.................... 6-63
Carbon Monoxide
............... 2.13.2.28.4.28. 4.34
Care of Your Cassette Tape Player
.................. 3-27
Care of Your Compact Disc Player
................. 3-28
Care of Your Compact Discs
...................... 3-28
Cassette Deck Service
........................... 7-13
Cassette Tape Player
....................... 3.10. 3.14
CD Player
..................................... 3-14
CD Player Theft-Deterrent Feature
................. 3-23
Center Console
................................. 2-47
Center Passenger Position
........................ 1-32
CareofYourTapePlayer
......................... 3-27 Certification
Label
.............................. 4-30
Chains. Safety
................................. 4-34
Chains. Tire
................................... 6-46
Change Oil Light
............................... 2-64
Changing a Flat Tire
............................. 5-25
Charging System Light
.......................... 2-56
Checking Your Restraint Systems
.................. 1-51
Chemical Paint Spotting .......................... 6-53
Child Restraints
................................ 1-37
Securing in a Rear Outside Seat Position
........... 1-42
Securing
in the Center Rear Seat Position .......... 1-44
Securing in the Right Front Seat Position .......... 1-46
TopStrap
................................... 1-42
WheretoPut
..........,..................... l-41
Children ,,...........,........................ l-34
Cleaner. Air ................................... 6-16
Cleaning Circuit
Breakers and Fuses
....................... 6-56
Interior Plastic Components
..................... 6-49
Exterior Lamphnses
......................... 6-51
Glass
....................................... 6-50
Inside of
Your Vehicle ......................... 6-47
Instrument Panel
............................. 6-49
Outside
of Your Vehicle ........................ 6-50
Special Problems ............................. 6-48
Vinyl
....................................... 6-49
Windshield and Wiper Blades
................... 6-50
AluminumWheels
............................ 6-52
Fabric
...................................... 6-48
Leather
..................................... 6-49
Tires
....................................... 6-52
Wheels
..................................... 6-52
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GAWR ....................................... 4-30
Gear Positions. Automatic Transaxle
................ 2-20
GloveBox
.................................... 2-46
Gross Axle Weight Rating
........................ 4-30
Gross Vehicle Weight Rating
...................... 4-30
Guide en Francais
11 .. .................................
GVWR ....................................... 4-30
Halogen Bulbs
................................ 6-31
Hazard Warning Flashers
.......................... 5-2
Head Restraints
................................. 1-5
Headlamps Aiming
..................................... 6-33
Wiring
..................................... 6-56
Hearing Impaired. Customer Assistance
.............. 8-4
Bulb Replacement
............................ 6-3 1
High/Low Beam Changer ...................... 2-32
Heating
........................................ 3-4
High-Beam Headlamps
.......................... 2-32
Highway Hypnosis
.............................. 4-23
Hill and Mountain Roads
......................... 4-23
Hitches. Trailer
................................. 4-34
Hood
if Steam Is Coming From Your Engine .............. 5- 15
Ignition Positions ............................... 2-16
Ignition Transaxle Lock Check
.................... 7-16
Illuminated Entry
............................... 2-40
Illumination on Door Handle Activation
............. 2-41
Illumination on Remote Activation ................. 2-11
Inflation. Tire
.................................. 6-40
Inside Daymight Rearview Mirror
................. 2-43
Inspections
.................................... 7-17
Brake System
................................ 7-17
Engine Cooling System
........................ 7-17
Exhaust Systems
............................. 7-17
Front-Wheel-Drive Axle Boot
.................. 7-17
Front-Wheel-Drive Axle Seal
................... 7-17
Steering
.................................... 7-17
Suspension
.................................. 7-17
Throttle System
.............................. 7-17
Instrument Panel
............................... 2-50
Brightness Control
............................ 2-40
Cleaning
.................................... 6-49
Cluster
..................................... 2-52
FuseBlock
.................................. 6-57
Interior Lamps
................................. 2-40
Checking Things Under
......................... 6-8
Release
...................................... 6-9 .................................... J ack. Tire 5-27
How to Reset the Change Oil Light
................. 6-15 Jump Starting ................................... 5-3
Hydroplaning
.................................. 4-19 Key in the Ignition ............................. 2-14
Key Lock Cylinders Service
...................... 7-14
If a Tire Goes Flat .............................. 5-24 Keyless Entry System ............................ 2-8
If No Steam Is Coming From Your Engine ........... 5- 16 Keys .......................................... 2-2
How
to Reset the Engine Oil Life Monitor
........... 6- 15
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' Labels 1 ................................. Certification 4-30
Service Parts Identification ..................... 6-55
Tire-Loading Information
...................... 4-29
................... 1 Vehicle Identification Number 6-55
I Lamps Exterior
.................................... 2-38
Interior
..................................... 2-40
Last Door Closed Locking
.......................... 2-7
Lights Leaving Your Vehicle with the Engine Running ....... 2-26
Air Bag Readiness
....................... 1-21, 2-56
Anti-Lock Brake System Warning
............ 2-57, 4-7
Brake System Warning
......................... 2-56
Change Oil Light
............................. 2-64
Charging System Indicator
...................... 2-56
Enhanced Traction System Warning
.......... 2-58, 4-9
Low Coolant Warning
.................... 2-60, 6-23
Low Traction
............................ 2-59, 4-9
Low Washer Fluid Warning
..................... 2-64
Safety Belt Reminder
...................... 1-6, 2-55
Service Vehicle Soon
.......................... 2-65
Loading Your Vehicle
........................... 4-29
Lock Out Switch, Window
........................ 2-30
Interior
..................................... 2-40
Low Oil Level 2-63
...............................
Oilwarning ................................. 2-62
Security
.................................... 2-64
ServiceEngineSoon
.......................... 2-60
Lockout Prevention 2-7
..............................
Locks Cylinders
................................... 7-14
Door
........................................ 2-4
PowerDoor
.................................. 2-4
RearDoorSecurity
............................. 2-5
Loss of Control 4-14
LowOilLevelLight
............................ 2-63
Key
Lock Cylinder Service
..................... 7-14
Low Coolant Warning Light
................. 2-60, 6-23
Low Traction Light
......................... 2-59, 4-9
Lubricants and Fluids
............................ 7-18
Lubrication Service, Body
........................ 7-14
................................
Magnetic Speed Sensitive Steering ................ 4-11
Maintenance. Normal Replacement Parts
............ 6-64
Maintenance Record
............................ 7-20
Maintenance Schedule
............................ 7-1
Owner Checks and Services
..................... 7-13
Periodic Maintenance Inspections
................ 7-17
Recommended Fluids and Lubricants
............. 7-18
Scheduled Maintenance Services
.................. 7-4
Maintenance, Underbody
......................... 6-53
Maintenance When Trailer Towing
................. 4-37
Making Turns with a Trailer
...................... 4-35
Malfunction Indicator Lamp
...................... 2-60
Matching Transmitters To Your Vehicle
............. 2-11
Introduction
.................................. 7-2
ManualFrontSeat
....................,.......... l-2
Methanol ...................................... 6-4
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