service SAAB 9-7X 2006 Manual Online

Ignition Transmission Lock Check
While parked, and with the parking brake set, try to turn
the ignition to LOCK in each shift lever position.
The ignition should turn to LOCK only when the
shift lever is in PARK (P).
The key should come out only in LOCK.
Contact your dealer if service is required.
Parking Brake and Automatic
Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your vehicle
could begin to move. You or others could be
injured and property could be damaged. Make
sure there is room in front of your vehicle in
case it begins to roll. Be ready to apply the
regular brake at once should the vehicle begin
to move.Park on a fairly steep hill, with the vehicle facing downhill.
Keeping your foot on the regular brake, set the parking
brake.
To check the parking brake’s holding ability: With the
engine running and transmission in NEUTRAL (N),
slowly remove foot pressure from the regular brake
pedal. Do this until the vehicle is held by the parking
brake only.
To check the PARK (P) mechanism’s holding ability:
With the engine running, shift to PARK (P). Then
release the parking brake followed by the regular
brake.
Contact your dealer if service is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and
the type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-9can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-16
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18
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Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for
Text Telephone (TTY) Users..........................7-3
Customer Assistance Offices............................7-3
Roadside Assistance Program..........................7-4
Vehicle Data Collection and
Event Data Recorders..................................7-6
Collision Damage Repair.................................7-7Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to Saab...................7-10
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Saab. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Saab Customer Assistance Center by calling
1-800-955-9007. In Canada, contact Saab Customer
Assistance Centre by calling 1-800-263-1999 (English
and French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Your name, address and daytime phone number.
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
The name of the selling dealership and location.
Vehicle delivery date and present mileage
(kilometers).
Nature and details of the problem you are
experiencing.
When contacting Saab, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you have a
concern.
If after contacting the Saab Customer Assistance Center
your concern has not been resolved, please refer to
the “Dispute Resolution Process” found in your Saab
Consumer’s Guide.
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Online Owner Center
The Owner Center is a resource for your Saab
ownership needs. Specic vehicle information
can be found in one place.
The Online Owner Center allows you to:
Access information about your specic vehicle,
including an electronic version of this owner manual
(United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Receive e-mail service reminders
Receive recall notices for your specic vehicle
Receive special promotions and privileges
only available to members (United States only).
Access a handheld companion (PDA) application
Access an interactive vehicle design & racing game
Refer to the web for updated information.
To register your vehicle, visit www.owners.saabusa.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Saab has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Saab by dialing: 1-866-612-0380. (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Saab encourages customers to call the toll-free number
for assistance. However, if a customer wishes to write or
e-mail Saab, refer to the addresses below.
United States — Customer Assistance
Saab Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Boulevard
Norcross, GA 30093
www.Saab.com
1-800-955-9007
1-866-612-0380 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-852-9001
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Canada — Customer Assistance
General Motors of Canada, Limited
Customer Assistance Centre
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-1999 (English and French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Roadside Assistance Program
Roadside Assistance
Saab has a strong commitment to customer satisfaction
and has established the Saab Roadside Assistance
Program. As the owner of a new Saab vehicle, you are
automatically enrolled in the Program. This service is
intended to provide you with peace of mind as you
drive in the city or coast-to-coast throughout the
4 year/50,000 mile term of your New Car Limited
Warranty.
24 Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day,
365 days a year. Our advisors have access to a
nationwide network of recommended service providers.
The following services are available to handle related
emergencies.
Towing
Locksmith Service
Flat tire change
Gas delivery
Battery jump starting
If it is necessary to tow your disabled Saab, it will be
taken to the nearest authorized Saab dealer, whenever
possible. The cost of towing will be covered by Roadside
Assistance if necessitated by a mechanical breakdown
covered under the New Car Limited Warranty.
If your 2005 Saab is disabled due to a failure covered
by the New Car Limited Warranty “Bumper-to-Bumper
Coverage” and you are more than 100 miles from
home, Saab will reimburse you for certain expenses
in conjunction with the trip interruption. These expenses
include only reasonable and customary daily cost
for emergency lodging, meals, care rental or other
transportation to your destination incurred within
three days of the disablement, NOT to exceed $1000.
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Others, such as law enforcement, may have access to
the special equipment that can read the information if
they have access to the vehicle or the device that stores
the data.
If your vehicle is equipped with OnStar
®, please check
the OnStar®subscription service agreement or manual
for information on its operations and data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is damaged,
have the damage repaired by a qualied technician using
the proper equipment and quality replacement parts.
Poorly performed collision repairs will diminish your
vehicle’s resale value, and safety performance can
be compromised in subsequent collisions.
Collision Parts
Genuine Saab Collision parts are new parts made with
the same materials and construction methods as the
parts with which your vehicle was originally built. Genuine
Saab Collision parts are your best choice to assure that
your vehicle’s designed appearance, durability and safety
are preserved. The use of Genuine Saab parts can help
maintain your Saab New Vehicle Warranty.Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior accidents. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment Saab part,
may be an acceptable choice to maintain your vehicle’s
originally designed appearance and safety performance,
however, the history of these parts is not known. Such
parts are not covered by your Saab New Vehicle Limited
Warranty, and any related failures are not covered by that
warranty.
Aftermarket collision parts are also available. These are
made by companies other than Saab and may not have
been tested for your vehicle. As a result, these parts may
t poorly, exhibit premature durability/corrosion problems,
and may not perform properly in subsequent collisions.
Aftermarket parts are not covered by your Saab New
Vehicle Limited Warranty, and any vehicle failure related
to such parts are not covered by that warranty.
Repair Facility
Saab also recommends that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your Saab dealer may have a collision
repair center with Saab-trained technicians and state of
the art equipment, or be able to recommend a collision
repair center that has Saab-trained technicians and
comparable equipment.
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