phone SATURN ASTRA 2008 User Guide

Online Owner Center
(United States only)
This is a resource for your Saturn
ownership needs. Specic vehicle
information can be found in one
place.
The Online Owner Center allows
you to:
Get e-mail service reminders.
Access information about
your specic vehicle, including
tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s
service history and maintenance
schedule.
Find Saturn retailers for service
nationwide.
Receive special promotions and
privileges only available to
members.
Refer to saturn.com on the web for
updated information and to
register your vehicle.
My GM Canada (Canada only)
My GM Canada is a
password-protected section of
gmcanada.com where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save details
such as address and phone
number for each of your preferred
GM Dealers or Retailers.
My Driveway: Receive service
reminders and helpful advice on
owning and maintaining your
vehicle.
My Preferences: Manage your
prole, subscribe to E-News
and use tools and forms with
greater ease.
To sign up, visit the My GM Canada
section within gmcanada.com.
Customer Assistance for
Text Telephone (TTY)
Users
To assist owners who have hearing
difficulties, Saturn has installed
special TDD (Telecommunication
Devices for the Deaf) equipment in
its Saturn Customer Assistance
Center.
Any hearing or speech-impaired
customer who has access to a TDD
or to a conventional Text Telephone
(TTY) can communicate with
Saturn by dialing 1-800-TDD-6000.
TTY users in Canada may dial
1-800-263-3830.
11-4 Customer Information
ProCarManuals.com

Customer Assistance
Offices
Saturn encourages customers
to call the toll-free number for
assistance. If a customer wishes to
write to Saturn, the letter should
be addressed to:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24
Spring Hill, TN 37174-1500
1-800-553-6000
1-800-833-6000 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-553-6000
In Canada, write to:
Saturn Customer Communication
Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7gmcanada.com
1-800-263-1999
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for
your vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call the
Saturn Customer Communication
Centre at 1-800-263-1999.
TTY users in Canada may call
1-800-263-3830.
Roadside Assistance
Program
For vehicles purchased in the
U.S., call1-800-553-6000; (Text
Telephone (TTY): 1-800-889-2438).
For vehicles purchased in Canada,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
As the owner of a new Saturn
vehicle, you are automatically
enrolled in the Saturn Roadside
Assistance Program.
Customer Information 11-5
ProCarManuals.com

Trip Interruption Benets and
Assistance (Canada Only):In
the event of a warranty related
vehicle disablement, while en
route and over 250 kilometres
from the original point of
departure, you might qualify
for trip interruption expense
assistance. This assistance
covers reasonable reimbursement
of up to a maximum of $500
(Canadian) for (A) meals
(maximum of $50/day), (B)
lodging (maximum of $100/night),
and (C) alternate ground
transportation (maximum of
$40/day). This benet is to assist
you with some of the unplanned
expense you may incur while
waiting for your vehicle to be
repaired.
Pre-authorization, original
detailed receipts, and a copy of
the repair order are required.Once authorization has been
given, your advisor will help
you make any necessary
arrangements and explain how
to claim for trip interruption
expense assistance.
Alternative Service (Canada
Only):There could be times
when Roadside Assistance
cannot provide timely assistance.
Your advisor may authorize
you to secure local emergency
road service, and you will be
reimbursed up to $100 upon
submission of the original receipt
to Roadside Assistance.
In many instances, mechanical
failures may be covered. However,
any cost for parts and labor for
non-warranty repairs are the
responsibility of the driver.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or reimbursement to anowner or driver when, in their sole
discretion, the claims become
excessive in frequency or type of
occurrence.
Calling for Assistance
For prompt and efficient assistance
when calling, please provide the
following to the Roadside Assistance
Representatives:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN) and
delivery date of the vehicle
Description of the problem
Customer Information 11-7
ProCarManuals.com

If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 11-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are drivable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
11-12 Customer Information
ProCarManuals.com

Saturn will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part
of Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specic vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 4-38in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Information 11-17
ProCarManuals.com