ESP SATURN ASTRA 2008 Owner's Manual

Trip Interruption Benets and
Assistance (Canada Only):In
the event of a warranty related
vehicle disablement, while en
route and over 250 kilometres
from the original point of
departure, you might qualify
for trip interruption expense
assistance. This assistance
covers reasonable reimbursement
of up to a maximum of $500
(Canadian) for (A) meals
(maximum of $50/day), (B)
lodging (maximum of $100/night),
and (C) alternate ground
transportation (maximum of
$40/day). This benet is to assist
you with some of the unplanned
expense you may incur while
waiting for your vehicle to be
repaired.
Pre-authorization, original
detailed receipts, and a copy of
the repair order are required.Once authorization has been
given, your advisor will help
you make any necessary
arrangements and explain how
to claim for trip interruption
expense assistance.
Alternative Service (Canada
Only):There could be times
when Roadside Assistance
cannot provide timely assistance.
Your advisor may authorize
you to secure local emergency
road service, and you will be
reimbursed up to $100 upon
submission of the original receipt
to Roadside Assistance.
In many instances, mechanical
failures may be covered. However,
any cost for parts and labor for
non-warranty repairs are the
responsibility of the driver.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or reimbursement to anowner or driver when, in their sole
discretion, the claims become
excessive in frequency or type of
occurrence.
Calling for Assistance
For prompt and efficient assistance
when calling, please provide the
following to the Roadside Assistance
Representatives:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN) and
delivery date of the vehicle
Description of the problem
Customer Information 11-7
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Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to wait,
Saturn helps to minimize your
inconvenience by providing several
transportation options. Depending on
the circumstances, your retailer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Retailers may
provide you with shuttle service to
get you to your destination with
minimal interruption of your daily
schedule. This includes one-way or
round trip shuttle service within
reasonable time and distance
parameters of the retailer’s area.Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of
the retailer’s shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed by
Saturn for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through
a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reect actual
costs and be supported by original
receipts. See your retailer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your retailer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Customer Information 11-9
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 11-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need. If
they ask for a police report, phone
or go to the police department
headquarters the next day and
you can get a copy of the report
for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are drivable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work for
a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
11-12 Customer Information
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Saturn will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part
of Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specic vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar
Terms and Conditions for
information on data collection and
use. See alsoOnStar
®System
on page 4-38in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Information 11-17
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