phone SATURN ASTRA 2009 Owners Manual

Adding Equipment to
Your Airbag-Equipped
Vehicle
Q:Is there anything I might add to
or change about the vehicle
that could keep the airbags
from working properly?
A:Yes. If you add things that
change the vehicle’s frame,
bumper system, height, front end
or side sheet metal, they may
keep the airbag system from
working properly. Changing or
moving any parts of the front
seats, safety belts, the airbag
sensing and diagnostic module,
steering wheel, instrument
panel, roof-rail airbag modules,
ceiling headliner or pillar
garnish trim, front sensors, or
airbag wiring can affect the
operation of the airbag system.In addition, the vehicle has a
passenger sensing system for the
right front passenger position,
which includes sensors that are
part of the passenger’s seat.
The passenger sensing system
may not operate properly if the
original seat trim is replaced with
non-GM covers, upholstery or
trim, or with GM covers,
upholstery or trim designed for a
different vehicle. Any object, such
as an aftermarket seat heater or a
comfort enhancing pad or device,
installed under or on top of the
seat fabric, could also interfere
with the operation of the
passenger sensing system.This could either prevent proper
deployment of the passenger
airbag(s) or prevent the
passenger sensing system
from properly turning off
the passenger airbag(s).
SeePassenger Sensing
System on page 1-30.
If you have any questions, call
Customer Assistance. The phone
numbers and addresses for
Customer Assistance are in
Step Two of the Customer
Satisfaction Procedure in this
manual. SeeCustomer
Satisfaction Procedure on
page 12-1.
1-36 Seats and Restraints
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Q:Because I have a disability,
I have to get my vehicle
modied. How can I nd out
whether this will affect my
airbag system?
A:If you have questions, call
Customer Assistance. The phone
numbers and addresses for
Customer Assistance are
in Step Two of the Customer
Satisfaction Procedure in
this manual. SeeCustomer
Satisfaction Procedure on
page 12-1.
In addition, your dealer/retailer
and the service manual have
information about the location of
the airbag sensors, sensing and
diagnostic module and airbag wiring.
Airbag System Check
The airbag system does not need
regularly scheduled maintenance
or replacement. Make sure the
airbag readiness light is working.
SeeAirbag Readiness Light
on page 4-14for more information.
Notice:If an airbag covering
is damaged, opened, or broken,
the airbag may not work properly.
Do not open or break the airbag
coverings. If there are any opened
or broken airbag covers, have
the airbag covering and/or airbag
module replaced. For the
location of the airbag modules,
seeWhat Makes an Airbag
Inflate? on page 1-28. See your
dealer/retailer for service.
Replacing Airbag System
Parts After a Crash
{CAUTION
A crash can damage the
airbag systems in your vehicle.
A damaged airbag system may
not work properly and may not
protect you and your passenger(s)
in a crash, resulting in serious
injury or even death. To help
make sure your airbag systems
are working properly after a crash,
have them inspected and any
necessary replacements made as
soon as possible.
If an airbag inates, you will need
to replace airbag system parts.
See your dealer/retailer for service.
If the airbag readiness light stays on
after the vehicle is started or comes
on when you are driving, the airbag
system may not work properly.
Have the vehicle serviced right away.
SeeAirbag Readiness Light on
page 4-14for more information.
Seats and Restraints 1-37
ProCarManuals.com

To turn on the rear washer, hold the
windshield wiper lever toward the
front of the vehicle to spray the
rear window.
The rear wiper turns on
automatically when the windshield
wiper is turned on and the shift lever
is in R (Reverse).
The rear window washer uses the
same uid bottle as the windshield
washer. However, the rear window
washer will run out of uid before
the windshield washer. If washer
uid sprays onto the windshield but
not the rear window, check the
uid level. SeeWindshield Washer
Fluid on page 9-20.
For information on replacing the
rear wiper blades, seeWindshield
Wiper Blade Replacement on
page 9-21.Accessory Power
Outlet(s)
The 12-volt accessory power outlets
can be used to connect electrical
equipment, such as a cellular phone.
There may be a accessory power
outlet located inside the console
below the climate controls.
Notice:Leaving electrical
equipment on for extended
periods will drain the battery.
Always turn off electrical
equipment when not in use and
do not plug in equipment that
exceeds the maximum 20 ampere
rating.
Certain electrical accessories
may not be compatible with the
accessory power outlet and could
result in blown vehicle or adapter
fuses. If there is a problem,
see your dealer/retailer for
additional information on the
accessory power outlet.Notice:Adding any electrical
equipment to your vehicle
may damage it or keep other
components from working as
they should. The repairs would not
be covered by your warranty.
Check with your dealer/retailer
before adding electrical
equipment.
When adding electrical equipment,
be sure to follow the installation
instructions included with the
equipment.
Notice:Improper use of the
power outlet can cause damage
not covered by the warranty.
Do not hang any type of
accessory or accessory bracket
from the plug because the
power outlets are designed for
accessory power plugs only.
4-10 Instruments and Controls
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Remote Door Unlock/Vehicle
Alert
OnStar Vehicle Diagnostic Email
GM Goodwrench On Demand
Diagnostics (if equipped)
OnStar Hands-Free Calling with
30 trial minutes
OnStar Virtual Advisor (U.S. Only)
OnStar Services Included with
Directions & Connections Plan

All Safe and Sound Plan Services
OnStar Turn-by-Turn Navigation
(If equipped) or Driving
Directions - Advisor delivered
RideAssist
Information and Convenience
Services
OnStar Hands-Free Calling
OnStar Hands-Free Calling allows
eligible OnStar subscribers to
make and receive calls using voice
commands. Hands-Free Calling
is fully integrated into the vehicle,
and can be used with OnStar
Pre-Paid Minute Packages. Most
vehicles include 30 trial minutes
good for 60 days. Hands-Free
Calling can also be linked to a
Verizon Wireless service plan in the
U.S. or a Bell Mobility service
plan in Canada, depending on
eligibility. To nd out more, refer to
the OnStar Owner’s Guide in
the vehicle’s glove box, visit
onstar.com or onstar.ca, or speak
with an OnStar advisor by pressing
the OnStar button or calling
1-888-4-ONSTAR (1-888-466-7827).
OnStar Turn-by-Turn
Navigation
Vehicles with the OnStar
Turn-by-Turn Navigation system
can provide voice-guided driving
directions. Press the OnStar button
to have an OnStar advisor locate
a business or address and download
driving directions to the vehicle.
Voice-guided directions to the
desired destination will play
through the audio system speakers.
See the OnStar Owner’s Guide
for more information.
OnStar Virtual Advisor
OnStar Virtual Advisor is a feature of
OnStar Hands-Free Calling that uses
minutes to access location-based
weather, local traffic reports, and
stock quotes. Press the phone button
and give a few simple voice
commands to browse through the
various topics. See the OnStar
Owner’s Guide for more information.
This feature is only available in the
continental U.S.
Instruments and Controls 4-39
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How OnStar Service Works
The OnStar system can record
and transmit vehicle information.
This information is automatically sent
to an OnStar Call Center when the
OnStar button is pressed, the
emergency button is pressed, or if
the airbags deploy. This information
usually includes the vehicle’s GPS
location and, in the event of a crash,
additional information regarding the
crash that the vehicle was involved
in (e.g. the direction from which
the vehicle was hit). When the
Virtual Advisor feature of OnStar
Hands-Free Calling is used, the
vehicle also sends OnStar the
vehicle’s GPS location so they can
provide services where it is located.
OnStar service cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. OnStar service also
cannot work unless the vehicle is in
a place where the wireless serviceprovider OnStar has hired for that
area has coverage, network capacity
and reception when the service is
needed, and technology that is
compatible with the OnStar service.
Not all services are available
everywhere, particularly in remote or
enclosed areas, or at all times.
Location information about the
vehicle is only available if the GPS
satellite signals are unobstructed
and available.
The vehicle must have a working
electrical system, including adequate
battery power, for the OnStar
equipment to operate. There are
other problems OnStar cannot
control that may prevent OnStar
from providing OnStar service at
any particular time or place.
Some examples are damage to
important parts of the vehicle in a
crash, hills, tall buildings, tunnels,
weather or wireless phone network
congestion.Your Responsibility
Increase the volume of the radio if
the OnStar advisor cannot be heard.
If the light next to the OnStar
buttons is red, the system may not
be functioning properly. Press
the OnStar button and request a
vehicle diagnostic. If the light
appears clear (no light is appearing),
your OnStar subscription has
expired and all services have been
deactivated. Press the OnStar
button to conrm that the OnStar
equipment is active.
4-40 Instruments and Controls
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Infotainment
Audio System(s)
Audio System(s).................6-1
Radio(s).............................6-2
Theft-Deterrent Feature.....6-23
Audio Steering Wheel
Controls..........................6-23
Radio Reception...............6-24
Fixed Mast Antenna..........6-24
Audio System(s)
Determine which radio the vehicle
has and read the following pages to
become familiar with its features.
{CAUTION
Taking your eyes off the road for
extended periods could cause a
crash resulting in injury or death
to you or others. Do not give
extended attention to
entertainment tasks while driving.
This system provides access to
many audio and non audio listings.
To minimize taking your eyes off
the road while driving, do the
following while the vehicle is parked:
Become familiar with the
operation and controls of
the audio system.
Set up the tone, speaker
adjustments, and preset radio
stations.For more information, seeDefensive
Driving on page 8-16.
Notice:Contact your
dealer/retailer before adding any
equipment.
Adding audio or communication
equipment could interfere
with the operation of the vehicle’s
engine, radio, or other systems,
and could damage them.
Follow federal rules covering
mobile radio and telephone
equipment.
Infotainment 6-1
ProCarManuals.com

Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as cell phone
chargers, vehicle convenience
accessories, and external electronic
devices are plugged into the
accessory power outlet. If there is
interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is
greater than for FM, especially
at night. The longer range can cause
station frequencies to interfere
with each other. For better radio
reception, most AM radio stations
boost the power levels during
the day, and then reduce these
levels during the night. Static
can also occur when things like
storms and power lines interfere
with radio reception. When this
happens, try reducing the treble on
your radio.
FM Stereo
FM stereo gives the best sound, but
FM signals reach only about 10 to
40 miles (16 to 65 km). Tall buildings
or hills can interfere with FM signals,
causing the sound to fade in and out.
Cellular Phone Usage
Cellular phone usage may cause
interference with the vehicle’s radio.
This interference may occur when
making or receiving phone calls,
charging the phone’s battery,
or simply having the phone on. This
interference causes an increased
level of static while listening to
the radio. If static is received while
listening to the radio, unplug the
cellular phone and turn it off.
Fixed Mast Antenna
The xed mast antenna can
withstand most car washes without
being damaged, or it can be
removed. If the mast should ever
become slightly bent, straighten
it out by hand. If the mast is badly
bent, replace it.
Check occasionally to make sure
the mast is still tightened to the
antenna base located on the roof of
the vehicle.
6-24 Infotainment
ProCarManuals.com

Filling the Tank
{CAUTION
Fuel vapor burns violently and a
fuel re can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the pump island.
Turn off the engine when you are
refueling. Do not smoke if you are
near fuel or refueling the vehicle.
Do not use cellular phones. Keep
sparks, ames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel.The fuel cap is located behind a
hinged fuel door on the passenger
side of the vehicle.
To remove the fuel cap, turn it
slowly counterclockwise.
The fuel cap has a spring in it, if the
cap is released too soon it will
spring back.
{CAUTION
Fuel can spray out on you if you
open the fuel cap too quickly. If
you spill fuel and then something
ignites it, you could be badly
burned. This spray can happen if
the tank is nearly full, and is more
likely in hot weather. Open the
fuel cap slowly and wait for any
hiss noise to stop. Then unscrew
the cap all the way.
Be careful not to spill fuel. Do not top
off or overll the tank and wait a few
seconds after you have nished
pumping before removing the nozzle.
Clean fuel from painted surfaces as
soon as possible. SeeExterior
Cleaning on page 9-76.
When replacing the fuel cap, turn
it clockwise until it clicks. Make
sure the cap is fully installed.
The diagnostic system can
determine if the fuel cap has been
left off or improperly installed.
8-36 Driving and Operating
ProCarManuals.com

This would allow fuel to evaporate
into the atmosphere. See
Malfunction Indicator Lamp on
page 4-18.
{CAUTION
If a re starts while you are
refueling, do not remove the
nozzle. Shut off the ow of fuel by
shutting off the pump or by
notifying the station attendant.
Leave the area immediately.
Notice:If you need a new fuel
cap, be sure to get the right type.
Your dealer/retailer can get one for
you. If you get the wrong type, it
may not t properly. This may
cause the malfunction indicator
lamp to light and may damage the
fuel tank and emissions system.
SeeMalfunction Indicator Lamp
on page 4-18.
Filling a Portable Fuel
Container
{CAUTION
Never ll a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel
vapor. You can be badly burned
and the vehicle damaged if this
occurs. To help avoid injury to
you and others:
Dispense fuel only into
approved containers.
Do not ll a container while it
is inside a vehicle, in a
vehicle’s trunk, pickup bed, or
on any surface other than the
ground.
(Continued)
CAUTION (Continued)
Bring the ll nozzle in contact
with the inside of the ll
opening before operating the
nozzle. Contact should be
maintained until the lling is
complete.
Do not smoke while
pumping fuel.
Do not use a cellular phone
while pumping fuel.
Driving and Operating 8-37
ProCarManuals.com

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-5
Customer Assistance
Offices............................12-5
GM Mobility
Reimbursement
Program
..........................12-6
Roadside Assistance
Program..........................12-6
Scheduling Service
Appointments..................12-8
Courtesy Transportation. . . .12-9
Collision Damage
Repair...........................12-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-14
Reporting Safety
Defects to the
Canadian Government
. . .12-14
Reporting Safety
Defects to Saturn..........12-14
Service Publications
Ordering Information......12-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-16
Event Data Recorders.....12-16
OnStar®..........................12-17
Navigation System...........12-17
Radio Frequency
Identication (RFID).......12-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 12-1
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