SATURN AURA 2009 Owners Manual

Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your Saturn
retailer/dealer.
Part Part Numbers ACDelco Part Numbers
Engine Air Cleaner/Filter 22676970 A1627C
Engine Oil Filter
2.4L L4 Engine 12605566 PF457G
3.6L V6 Engine 89017524 PF48
Spark Plugs
2.4L L4 Engine 12625058 41-103
3.6L V6 Engine 12597464 41-990
Wiper Blades
Driver Side – 23.6 in (60.0 cm) 25800624 —
Passenger Side – 21.0 in (53.0 cm) 25800623 —
6-13
ProCarManuals.com

Engine Drive Belt Routing
2.4L I4 Engine
3.6L V6 Engine
6-14
ProCarManuals.com

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-2. Any additional
information fromOwner Checks and Services on page 6-9can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-15
ProCarManuals.com

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-16
ProCarManuals.com

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-17
ProCarManuals.com

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
6-18
ProCarManuals.com

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for
Text Telephone (TTY) Users.........................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-7
Scheduling Service Appointments.....................7-9
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to Saturn..................7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identication (RFID)..............7-18
Section 7 Customer Assistance Information
7-1
ProCarManuals.com

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and to Saturn. Together we are committed to
providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn vehicle,
for total customer satisfaction. We call this the Saturn
Difference. Normally, any concerns with the sales
transaction or the operation of the vehicle are resolved
by the retailer’s sales or service departments. If, for any
reason, your ownership experience falls below your
expectations, we suggest you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance, in
the U.S., contact the Saturn Customer Assistance Center
by calling 1-800-553-6000. In Canada, call the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member
will handle your call and assist in providing product
and warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This 17-digit
number can be found on the vehicle registration or
title, on the upper driver side corner of the instrument
panel, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst.
7-2
ProCarManuals.com

STEP THREE (U.S. Owners):Both Saturn and
its retailers are committed to making sure you are
completely satised with your Saturn vehicle. However,
if you continue to remain unsatised after following the
procedure outlined in Steps One and Two, Saturn and
its retailers offer the additional assistance of a neutral
party through our voluntary participation in a mediation/
arbitration program called Better Business Bureau (BBB)
Auto Line.
The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
This program is available at no cost to you, our customer.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case is
generally heard within 40 days. If you do not agree with
the decision given in your case, you can reject it and
proceed with any other venue for relief available to you.Contact the BBB Auto Line Program by using the toll-free
telephone number or by writing them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. Saturn Corporation reserves the right
to change eligibility limitations and/or discontinue its
participation in this program.
7-3
ProCarManuals.com

STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns have
been addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you le your complaint to the nal decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685. Alternatively, you may call
the Saturn Customer Communication Centre,
1-800-263-1999, or you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identication Number (VIN).
7-4
ProCarManuals.com