SATURN AURA HYBRID 2007 Owners Manual

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used instead of the
retailer’s shuttle service, the expense must be
supported by original receipts and can only be up to
the maximum amount allowed by Saturn for shuttle
service. In addition, for U.S. customers, should you
arrange transportation through a friend or relative,
limited reimbursement for reasonable fuel
expenses may be available. Claim amounts should
reect actual costs and be supported by original
receipts. See your retailer for information regarding
the allowance amounts for reimbursement of fuel
or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for an
overnight warranty repair. Rental reimbursement
will be limited and must be supported by original
receipts. This requires that you sign and complete
a rental agreement and meet state/provincial,
local, and rental vehicle provider requirements.Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and
may also be responsible for taxes, levies, usage
fees, excessive mileage, or rental usage beyond
the completion of the repair.
It may not be possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
All program options, such as shuttle service,
may not be available at every retailer. Please
contact your retailer for specic information
about availability. All Courtesy Transportation
arrangements will be administered by appropriate
retailer personnel.
Saturn reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim
eligibility pursuant to the terms and conditions
described herein at its sole discretion.
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Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and quality
replacement parts. Poorly performed collision
repairs diminish your vehicle’s resale value, and
safety performance can be compromised in
subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was originally
built. Genuine GM Collision parts are your best
choice to assure that your vehicle’s designed
appearance, durability, and safety are preserved.
The use of Genuine GM parts can help maintain
your GM New Vehicle Warranty.
Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle.A recycled original equipment GM part, may be
an acceptable choice to maintain your vehicle’s
originally designed appearance and safety
performance, however, the history of these parts
is not known. Such parts are not covered by your
GM New Vehicle Limited Warranty, and any related
failures are not covered by that warranty.
Aftermarket collision parts are also available. These
are made by companies other than GM and may
not have been tested for your vehicle. As a result,
these parts may t poorly, exhibit premature
durability/corrosion problems, and may not perform
properly in subsequent collisions. Aftermarket parts
are not covered by your GM New Vehicle Limited
Warranty, and any vehicle failure related to such
parts are not covered by that warranty.
Repair Facility
GM also recommends that you choose a collision
repair facility that meets your needs before you ever
need collision repairs. Your Saturn retailer may
have a collision repair center with GM-trained
technicians and state of the art equipment, or be
able to recommend a collision repair center that has
GM-trained technicians and comparable equipment.
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Insuring Your Vehicle
Protect your investment in your GM vehicle
with comprehensive and collision insurance
coverage. There are signicant differences in
the quality of coverage afforded by various
insurance policy terms. Many insurance policies
provide reduced protection to your GM vehicle
by limiting compensation for damage repairs
by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance,
we recommend that you assure your vehicle will
be repaired with GM original equipment collision
parts. If such insurance coverage is not available
from your current insurance carrier, consider
switching to another insurance carrier.
If your vehicle is leased, the leasing company
may require you to have insurance that
assures repairs with Genuine GM Original
Equipment Manufacturer (OEM) parts or
Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be
charged at the end of your lease for poor
quality repairs.
If an Accident Occurs
Here is what to do if you are involved in
an accident.
Try to relax and then check to make sure
you are all right. If you are uninjured,
make sure that no one else in your vehicle,
or the other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident
until all matters have been taken care of.
Move your vehicle only if its position puts
you in danger or you are instructed to
move it by a police officer.
Give only the necessary and requested
information to police and other parties
involved in the accident. Do not discuss
your personal condition, mental frame of
mind, or anything unrelated to the accident.
This helps guard against post-accident
legal action.
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance Program
on page 377for more information.
If your vehicle cannot be driven, know
where the towing service is taking it.
Get a card from the tow truck operator or
write down the driver’s name, the service’s
name, and the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information
and registration if you keep these items
in your vehicle.
Gather the important information you need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description
of the damage to the other vehicle.
If possible, call your insurance company
from the scene of the accident. They will
walk you through the information they need.
If they ask for a police report, phone or
go to the police department headquarters
the next day and you can get a copy of
the report for a nominal fee. In some
states/provinces with “no fault” insurance laws,
a report may not be necessary. This is
especially true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision repair facility
for your vehicle. Whether you select a
Saturn retailer or a private collision repair
facility to x the damage, make sure you
are comfortable with them. Remember,
you will have to feel comfortable with their
work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you
have a question, ask for an explanation.
Reputable shops welcome this opportunity.
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Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there,
or have it towed there. Specify to the facility
that any required replacement collision parts
be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts are not covered
by your GM vehicle warranty.
Insurance pays the bill for the repair, but you
must live with the repair. Depending on your
policy limits, your insurance company may
initially value the repair using aftermarket parts.Discuss this with your repair professional, and
insist on Genuine GM parts. Remember if
your vehicle is leased you may be obligated to
have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying
for the repairs, you are not obligated to accept
a repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company.
In such cases, you can have control of the repair
and parts choices as long as cost stays within
reasonable limits.
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Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying Saturn Corporation.
If NHTSA receives similar complaints, it could
open an investigation, and if it nds that a
safety defect exists in a group of vehicles,
it could order a recall and remedy campaign.
However, NHTSA cannot become involved
in individual problems between you, your retailer
or Saturn Corporation.To contact NHTSA, call the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
Reporting Safety Defects to
the Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport
Canada immediately, in addition to notifying
General Motors of Canada Limited. Call them
at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
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Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, please
notify Saturn.
Call 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, call 1-800-263-1999,
or write:
Saturn Customer Communication Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you.
Saturn service manuals are written for trained
technicians, and in some cases, specialized
tools and equipment are necessary to complete
certain repairs. However, the manuals are
available to owners who either have the training,
or wish to gain a greater understanding of the
technical aspect of their Saturn.
For additional publications information or to order
publications in the United States, call toll free
1-800-2-SATURN or visit
www.saturn-publications.com to order on-line.
In Canada, Saturn service manuals are available
by calling toll free 1-800-551-4123.
387

Owner Publications
Information on how to obtain product bulletins
and as described below is applicable only in the
fty U.S. states and the District of Columbia,
and only for cars and light trucks with a
Gross Vehicle Weight Rating (GVWR) less
than 10,000 pounds (4 536 kg). Copies of
individual bulletins are also at your participating
Saturn retailer. You can ask to see them.
In Canada, information relating to product
service bulletins can be obtained by contacting
your Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors
product performance in the eld. We then
prepare bulletins for servicing our products better.
You can get these bulletins, too.Bulletins cover various subjects. Some pertain
to the proper use and care of your vehicle.
Some describe costly repairs. Others describe
inexpensive repairs which, if done on time with
the latest parts, may avoid future costly repairs.
Some bulletins tell a technician how to repair
a new or unexpected condition. Others describe
a quicker way to x your vehicle. They can help
a technician service your vehicle better.
Most bulletins apply to conditions affecting a
small number of vehicles. Your Saturn retailer
or a qualied technician may have to determine
if a specic bulletin applies to your vehicle.
To order Saturn bulletins, call Saturn
Publications at 1-800-2-SATURN or visit
www.saturn-publications.com to order online.
388

Vehicle Data Recording
and Privacy
Your Saturn vehicle has a number of sophisticated
computers that record information about the
vehicle’s performance and how it is driven. For
example, your vehicle uses computer modules
to monitor and control engine and transmission
performance, to monitor the conditions for
airbag deployment and deploy airbags in a crash
and, if so equipped, to provide anti-lock braking
to help the driver control the vehicle. These
modules may store data to help your dealer/retailer
technician service your vehicle. Some modules
may also store data about how you operate
the vehicle, such as rate of fuel consumption
or average speed. These modules may also retain
the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in
certain crash or near crash-like situations, such as
an air bag deployment or hitting a road obstacle,
data that will assist in understanding how a
vehicle’s systems performed. The EDR is designed
to record data related to vehicle dynamics and
safety systems for a short period of time, typically
30 seconds or less. The EDR in this vehicle is
designed to record such data as:
How various systems in your vehicle were
operating
Whether or not the driver and passenger
safety belts were buckled/fastened
How far, if at all, the driver was depressing
the accelerator and/or brake pedal
How fast the vehicle was traveling
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This data can help provide a better understanding
of the circumstances in which crashes and
injuries occur.
Important:EDR data is recorded by your
vehicle only if a non-trivial crash situation
occurs; no data is recorded by the EDR under
normal driving conditions and no personal
data (e.g., name, gender, age, and crash location)
is recorded. However, other parties, such as
law enforcement, could combine the EDR data
with the type of personally identifying data
routinely acquired during a crash investigation.
To read data recorded by an EDR, special
equipment is required, and access to the vehicle
or the EDR is needed. In addition to the vehicle
manufacturer, other parties, such as law
enforcement, that have the special equipment,
can read the information if they have access
to the vehicle or the EDR.Saturn will not access this data or share it with
others except: with the consent of the vehicle
owner or, if the vehicle is leased, with the consent
of the lessee; in response to an official request
of police or similar government office; as part
of Saturn’s defense of litigation through the
discovery process; or, as required by law.
Data that Saturn collects or receives may also
be used for Saturn research needs or may
be made available to others for research purposes,
where a need is shown and the data is not tied
to a specic vehicle or vehicle owner.
OnStar
If your vehicle has OnStar®and you subscribe to
the OnStar®services, please refer to the OnStar®
Terms and Conditions for information on data
collection and use. See alsoOnStar®System
on page 127in this manual for more information.
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