service SATURN VUE 2007 Manual Online

At Each Fuel Fill
It is important to perform these underhood checks
at each fuel ll.
Engine Oil Level Check
Check the engine oil level and add the proper oil
if necessary. SeeEngine Oil on page 318for
further details.
Notice:It is important to check the engine
oil regularly and keep it at the proper level.
Failure to keep the engine oil at the proper level
can cause damage to the engine not covered
by your warranty.
Engine Coolant Level Check
Check the engine coolant level and add
DEX-COOL®coolant mixture if necessary. See
Engine Coolant on page 331for further details.
Windshield Washer Fluid Level Check
Check the windshield washer uid level in
the windshield washer uid reservoir and add
the proper uid if necessary.
At Least Once a Month
Tire Ination Check
Inspect your vehicle’s tires and make sure they
are inated to the correct pressures. Do not forget
to check the spare tire. SeeInation - Tire
Pressure on page 374. Check to make sure the
spare tire is stored securely. SeeChanging a Flat
Tire on page 386.
Tire Wear Inspection
Tire rotation may be required for high mileage
highway drivers prior to the Engine Oil Life System
service notication. Check the tires for wear
and, if necessary, rotate the tires. SeeTire
Inspection and Rotation on page 375.
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At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection,
the vehicle could move suddenly. If the
vehicle moves, you or others could be
injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and
the regular brake. SeeParking Brake on
page 119.
Do not use the accelerator pedal, and be
ready to turn off the engine immediately
if it starts.3. On automatic transaxle vehicles, try to start
the engine in each gear. The vehicle should
start only in PARK (P) or NEUTRAL (N). If the
vehicle starts in any other position, contact
your Saturn retailer for service.
On manual transaxle vehicles, put the shift
lever in NEUTRAL, push the clutch pedal
down halfway, and try to start the engine.
The vehicle should start only when the clutch
pedal is pushed down all the way to the oor.
If the vehicle starts when the clutch pedal is not
pushed all the way down, contact your Saturn
retailer for service.
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Automatic Transaxle Shift Lock Control
System Check
{CAUTION:
When you are doing this inspection,
the vehicle could move suddenly. If the
vehicle moves, you or others could be
injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked
on a level surface.
2. Firmly apply the parking brake. SeeParking
Brake on page 119.
Be ready to apply the regular brake
immediately if the vehicle begins to move.3. With the engine off, turn the ignition to RUN,
but do not start the engine. Without applying
the regular brake, try to move the shift lever out
of PARK (P) with normal effort. If the shift lever
moves out of PARK (P), contact your Saturn
retailer for service.Ignition Transaxle Lock Check
While parked, and with the parking brake set,
try to turn the ignition to LOCK in each shift lever
position.
With an automatic transaxle, the ignition
should turn to LOCK only when the shift lever
is in PARK (P). The ignition key should
come out only in LOCK.
With a manual transaxle, the ignition key
should come out only in LOCK.
Contact your Saturn retailer if service is required.
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Parking Brake and Automatic Transaxle
Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your
vehicle could begin to move. You or
others could be injured and property
could be damaged. Make sure there is
room in front of your vehicle in case it
begins to roll. Be ready to apply the
regular brake at once should the vehicle
begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.
To check the parking brake’s holding ability:
With the engine running and transaxle in
NEUTRAL (N), slowly remove foot pressure
from the regular brake pedal. Do this until the
vehicle is held by the parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to
PARK (P). Then release the parking brake
followed by the regular brake.
Contact your Saturn retailer if service is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care
to clean thoroughly any areas where mud and other
debris can collect.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements
on page 418. Any additional information fromOwner Checks and Services on page 427can be added
on the following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Customer Assistance and Information....... 440
Customer Satisfaction Procedure............... 440
Online Owner Center................................. 443
Customer Assistance for Text
Telephone (TTY) Users.......................... 444
Customer Assistance Offices..................... 444
GM Mobility Reimbursement Program........ 445
Roadside Assistance Program................... 445
Collision Damage Repair........................... 448Reporting Safety Defects............................ 452
Reporting Safety Defects to the
United States Government..................... 452
Reporting Safety Defects to the
Canadian Government............................ 453
Reporting Safety Defects to Saturn............ 453
Service Publications Ordering Information ... 453
Vehicle Data Recording and Privacy......... 455
Event Data Recorders............................... 455
OnStar...................................................... 456
Navigation System..................................... 456
Radio Frequency Identication (RFID)......... 456
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we
are committed to providing our customers with
unparalleled service, before, during, and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle are resolved by
your retailer’s sales or service departments. If,
for any reason, your ownership experience
falls below your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the
desire to resolve your concerns. Normally,
concerns can be quickly resolved at this level.STEP TWO:Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the
Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call
and assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
Vehicle Identication Number (VIN). This
17-digit number can be found on the vehicle
registration or title, on the upper driver side
corner of the dash, or on your roadside
assistance key card.
The name of your selling and servicing retail
facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your
concerns have been addressed after following
the procedure outlined in Steps 1 and 2,
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed
in approximately 70 days. We believe our
impartial program offers advantages over
courts in most jurisdictions because it is
informal, quick, and free of charge.For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the Saturn Customer
Communication Centre, 1-800-263-1999, or
you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
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