app SATURN VUE 2009 Owners Manual

Customer
Assistance
Information
Customer Assistance and
Information
Customer Satisfaction
Procedure...........................7-1
Online Owner Center.............7-4
Customer Assistance for
Text Telephone (TTY)
Users.................................7-5
Customer Assistance Offices. . . .7-5
GM Mobility Reimbursement
Program.............................7-6
Roadside Assistance
Program.............................7-6
Scheduling Service
Appointments......................7-8
Courtesy Transportation.........7-9
Collision Damage Repair......7-10
Reporting Safety DefectsReporting Safety Defects
to the United States
Government......................7-14
Reporting Safety Defects to
the Canadian Government. . . .7-14
Reporting Safety Defects
to Saturn..........................7-14
Service Publications
Ordering Information...........7-15
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.......................7-16
Event Data Recorders..........7-16
OnStar
®.............................7-17
Navigation System...............7-17
Radio Frequency
Identication (RFID)............7-17
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Customer Assistance Information 7-1
ProCarManuals.com

Although you may be required to
resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days. If you
do not agree with the decision given
in your case, you can reject it and
proceed with any other venue for
relief available to you.
Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goautoThis program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel
your concerns have been addressed
after following the procedure
outlined in Steps 1 and 2, General
Motors of Canada Limited has
committed to binding arbitration of
owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved
by an impartial third party arbiter,
and may include an informal hearing
before the arbiter. The program is
designed so that the entire
dispute settlement process, from the
time you le your complaint to thenal decision, should be completed
in approximately 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you may
write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Assistance Information 7-3
ProCarManuals.com

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/
saturn
Information and services customized
for your specic vehicle — all in
one convenient place.
Digital owner manual, warranty
information, and more
Online service and maintenance
records
Find Saturn retailers for service
nationwide
Exclusive privileges and offers
Recall notices for your specic
vehicle
OnStar®and GM Cardmember
Services Earnings summariesOther Helpful Links:
Saturn — www.saturn.com
Saturn Merchandise —
www.saturncollection.com
Help Center —
www.saturn.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) —
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.Here are a few of the valuable tools
and services you will have access to:
My Showroom: Find and save
information on vehicles and
current offers in your area.
My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway prole.
My Preferences: Manage your
prole and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
7-4 Customer Assistance Information
ProCarManuals.com

GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for your
vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call
the Saturn Customer
Communication Centre at
1-800-263-1999. TTY users in
Canada may call 1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-553-6000; (Text Telephone
(TTY): 1-800-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
7-6 Customer Assistance Information
ProCarManuals.com

Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may
be restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow
three weeks for delivery.
Trip Interruption Benets and
Assistance:Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
7-8 Customer Assistance Information
ProCarManuals.com

Courtesy Rental Vehicle
Your retailer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every retailer. Please contact your
retailer for specic information
about availability. All Courtesy
Transportation arrangements will
be administered by appropriate
retailer personnel.
Saturn reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
to ensure that your vehicle’s
designed appearance, durability,
and safety are preserved. The use
of Genuine GM parts can help
maintain your GM New Vehicle
Warranty.
7-10 Customer Assistance Information
ProCarManuals.com

Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part, may be an acceptable choice to
maintain your vehicle’s originally
designed appearance and safety
performance, however, the history of
these parts is not known. Such parts
are not covered by your GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and
may not have been tested for your
vehicle. As a result, these parts
may t poorly, exhibit premature
durability/corrosion problems, and
may not perform properly in
subsequent collisions. Aftermarket
parts are not covered by your GM
New Vehicle Limited Warranty, andany vehicle failure related to such
parts are not covered by that
warranty.
Repair Facility
We recommend that you choose a
collision repair facility that meets
your needs before you ever
need collision repairs. Your
dealer/retailer may have a collision
repair center with GM-trained
technicians and state of the art
equipment, or be able to
recommend a collision repair center
that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM
vehicle with comprehensive and
collision insurance coverage. There
are signicant differences in the
quality of coverage afforded
by various insurance policy terms.
Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by usingaftermarket collision parts. Some
insurance companies will not specify
aftermarket collision parts. When
purchasing insurance, we
recommend that you assure your
vehicle will be repaired with
GM original equipment collision
parts. If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing
company may require you to have
insurance that assures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
Customer Assistance Information 7-11
ProCarManuals.com

A
About Driving Your Vehicle......... ii
Accessories and
Modications...................... 5-3
Accessory Power.................2-17
Accessory Power Outlets......3-16
Adding Equipment to Your
Airbag-Equipped Vehicle....1-57
Additional Required Services,
Scheduled Maintenance....... 6-6
Additives, Fuel...................... 5-6
Add-On Electrical
Equipment.......................5-79
Adjustment
Chime Level....................3-93
Air Cleaner/Filter, Engine.......5-17
Air Conditioning...................3-17
Air Filter, Passenger
Compartment...................3-24
Airbag
Readiness Light................3-29
Airbag System.....................1-42
Adding Equipment to
Your Airbag-Equipped
Vehicle........................1-57
How Does an Airbag
Restrain?.....................1-49Airbag System (cont.)
Passenger Sensing
System........................1-51
Servicing Your
Airbag-Equipped
Vehicle........................1-56
What Makes an Airbag
Inate?........................1-49
What Will You See After
an Airbag Inates?........1-50
When Should an Airbag
Inate?........................1-47
Where Are the Airbags?.....1-45
Airbags
Passenger Status
Indicator.......................3-30
All-Wheel Drive....................5-35
All-Wheel Drive Disabled
Light...............................3-40
All-Wheel-Drive (AWD)
System............................. 4-9
Antenna
Fixed Mast......................3-93
Antenna, XM™ Satellite
Radio Antenna System......3-93
Antilock Brake
System (ABS).................... 4-6
Warning Light...................3-32Appearance Care
Aluminum Wheels.............5-77
Care of Safety Belts..........5-74
Chemical Paint Spotting.....5-78
Cleaning Exterior Lamps/
Lenses........................5-75
Fabric/Carpet...................5-73
Finish Care......................5-76
Finish Damage.................5-78
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-74
Interior Cleaning...............5-72
Leather...........................5-74
Sheet Metal Damage........5-78
Tires...............................5-77
Underbody Maintenance....5-78
Washing Your Vehicle........5-75
Weatherstrips...................5-75
Windshield and Wiper
Blades.........................5-76
Assistance Program,
Roadside.......................... 7-6
Audio System......................3-64
Audio Steering Wheel
Controls.......................3-92
Navigation/Radio System,
see Navigation Manual . . . 3-81
INDEX i-1
ProCarManuals.com

Rearview Mirror, Automatic
Dimming ..........................2-29
Rearview Mirrors..................2-29
Reclining Seatbacks............... 1-6
Recommended Fluids and
Lubricants........................6-13
Recreational Vehicle Towing . . . 4-32
Reduced Engine Power
Light...............................3-39
Reimbursement
Program, GM Mobility......... 7-6
Remote Keyless Entry (RKE)
System............................. 2-3
Remote Keyless Entry (RKE)
System, Operation.............. 2-4
Remote Vehicle Start............. 2-5
Removing the Flat Tire and
Installing the Spare Tire.....5-66
Removing the Spare Tire
and Tools........................5-65
Replacement Bulbs..............5-41
Replacement Parts,
Maintenance....................6-15
Reporting Safety Defects
Canadian Government.......7-14
Reporting Safety Defects
to Saturn.........................7-14Reporting Safety Defects
to the Canadian
Government.....................7-14
Restraint System Check
Checking the Restraint
Systems.......................1-58
Replacing Restraint
System Parts After a
Crash..........................1-59
Retained Accessory
Power (RAP) ....................2-17
Roadside Assistance
Program............................ 7-6
Rocking Your Vehicle to
Get it Out ........................4-27
Roof
Sunroof...........................2-45
Running the Vehicle While
Parked............................2-28
S
Safety Belt Reminders..........3-28
Safety Belts
Care of ...........................5-74
Extender.........................1-23
How to Wear Safety
Belts Properly...............1-14Safety Belts (cont.)
Lap-Shoulder Belt.............1-19
Safety Belts Are for
Everyone.....................1-10
Use During Pregnancy......1-23
Safety Defects
Reporting to Saturn...........7-14
Reporting to the United
States Government........7-14
Safety Warnings and Symbols.... iii
Scheduled Maintenance.......... 6-3
Additional Required
Services........................ 6-6
Scheduling Appointments........ 7-8
Seatback, Folding Passenger . . . 1-8
Seats
Driver Seat Height
Adjuster......................... 1-4
Head Restraints................. 1-2
Heated Seats..................... 1-5
Manual Lumbar.................. 1-5
Passenger Folding
Seatback....................... 1-8
Power Seat....................... 1-4
Reclining Seatbacks............ 1-6
Split Folding Rear Seat....... 1-9
INDEX i-9
ProCarManuals.com

Securing a Child Restraint
Rear Seat Position............1-37
Right Front Seat Position . . . 1-39
Security Light......................3-38
Service................................ 5-3
Accessories and
Modications.................. 5-3
Adding Equipment to the
Outside of the Vehicle..... 5-5
Doing Your Own Work........ 5-4
Engine Soon Lamp...........3-35
Publications Ordering
Information...................7-15
Scheduling Appointments..... 7-8
Vehicle Soon Light............3-40
Service Parts Identication
Label..............................5-79
Servicing Your
Airbag-Equipped Vehicle....1-56
Setting the Clock.................3-65
Sheet Metal Damage............5-78
Shifting
Out of Park.....................2-27
Shifting Into Park.................2-25
Signals, Turn and
Lane-Change..................... 3-6Spare Tire
Compact.........................5-71
Installing..........................5-66
Removing........................5-65
Storing............................5-70
Specications and
Capacities.......................5-86
Speedometer.......................3-28
Split Folding Rear Seat.......... 1-9
StabiliTrak
®Indicator Light.....3-33
StabiliTrak®System............... 4-7
Start Vehicle, Remote............. 2-5
Starting the Engine..............2-17
Steering............................... 4-9
Power, Warning Lights.......3-33
Steering Wheel Controls,
Audio..............................3-92
Steering Wheel, Tilt Wheel...... 3-6
Storage Areas
Cargo Management
System........................2-44
Center Console................2-42
Convenience Net..............2-44
Cupholders......................2-41
Front Storage Area...........2-42
Glove Box.......................2-41
Instrument Panel..............2-42Storage Areas (cont.)
Luggage Carrier...............2-43
Rear Seat Armrest............2-44
Sunglasses Storage
Compartment................2-42
Stuck in Sand, Mud, Ice,
or Snow..........................4-27
Sun Visors..........................2-11
Sunroof..............................2-45T
Tachometer.........................3-28
Taillamps
Turn Signal, Stoplamps
and Back-up Lamps.......5-40
Text Telephone (TTY) Users.... 7-5
Theft-Deterrent Feature.........3-91
Theft-Deterrent Systems........2-12
Content Theft-Deterrent.....2-12
PASS-Key
®III+ Electronic
Immobilizer...................2-13
PASS-Key
®III+ Electronic
Immobilizer Operation....2-14
Tilt Wheel............................. 3-6
Time, Setting.......................3-65
i-10 INDEX
ProCarManuals.com