SATURN VUE HYBRID 2007 Owners Manual

Recommended Fluids and
Lubricants
Fluids and lubricants identied below by name,
part number, or specication can be obtained from
your retailer.
Usage Fluid/Lubricant
Engine OilEngine oil which meets GM
Standard GM6094M and displays
the American Petroleum Institute
Certied for Gasoline Engines
starburst symbol. GM Goodwrench
®
oil meets all the requirements for
your vehicle. To determine the
proper viscosity for your vehicle’s
engine, seeEngine Oil on page 297.
Engine Coolant50/50 mixture of clean, drinkable
water and use only DEX-COOL
®
Coolant. SeeEngine Coolant on
page 306.
Hydraulic Brake
SystemDelco
®Supreme 11 Brake Fluid or
equivalent DOT-3 brake uid.
Windshield
WasherOptikleen
®Washer Solvent
Parking Brake
Cable GuidesChassis Lubricant
(GM Part No. 12377985,
in Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Usage Fluid/Lubricant
Automatic
TransaxleDEXRON®-VI Automatic
Transmission Fluid.
Key Lock
CylindersMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring Anchor,
and Release
PawlLubriplate Lubricant Aerosol
(Saturn Part No. 21038869 or
GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood, Liftgate
Door, and
Rear Folding
Seat HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Sunroof TrackLubriplate Lubricant Aerosol
(Saturn Part No. 21038869 or
GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Weatherstrip
ConditioningWeatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
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Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from
your retailer.
Part Saturn Part Number ACDelco®Part Number
Engine Air Cleaner/Filter 22676970 A1627C
Engine Oil Filter
2.4L L4 12605566 PF457G
Passenger Compartment Air Filter Element 15822812 —
Spark Plugs
2.4L L4 1258004 41-103
Wiper Blades
Driver’s Side – 24 inches (60.0 cm) 22703508 —
Passenger’s Side – 19 inches (47.5 cm) 22703507 —
Rear – 11.0 inches (28.0 cm) 22665007 —
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Engine Drive Belt RoutingThe engine drive belt on this hybrid vehicle is
under a higher tension than the engine drive belt
on a non-hybrid vehicle and requires the use
of a special kind of tool. See your retailer
for service.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service,
and the type of services performed in the boxes provided. SeeMaintenance Requirements on page 390.
Any additional information fromOwner Checks and Services on page 397can be added on the following
record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Customer Assistance and Information....... 408
Customer Satisfaction Procedure............... 408
Online Owner Center................................. 411
Customer Assistance for Text
Telephone (TTY) Users.......................... 412
Customer Assistance Offices..................... 412
GM Mobility Reimbursement Program........ 413
Roadside Assistance Program................... 413
Vehicle Data Collection and
Event Data Recorders............................ 417
Collision Damage Repair........................... 418Reporting Safety Defects............................ 422
Reporting Safety Defects to the
United States Government..................... 422
Reporting Safety Defects to the
Canadian Government............................ 422
Reporting Safety Defects to Saturn............ 423
Service Publications Ordering
Information............................................. 423
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we are
committed to providing our customers with
unparalleled service, before, during and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle will be resolved
by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.STEP TWO:Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the
Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN).
This 17-digit number can be found on the
vehicle registration or title, on the upper
driver’s side corner of the dash, or on your
roadside assistance key card.
The name of your selling and servicing
retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
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When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE (U.S. Owners):Both Saturn and
its retailers are committed to making sure you are
completely satised with your Saturn vehicle.
However, if you continue to remain unsatised
after following the procedure outlined in Steps One
and Two, Saturn and its retailers offer the
additional assistance of a neutral party through
our voluntary participation in a mediation/arbitration
program called Better Business Bureau (BBB)
Auto Line.
The BBB Auto Line Program is an out-of-court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. This program
is available at no cost to you, our customer.Although you may be required to resort to this
informal dispute resolution program prior to ling a
court action, use of the program is free of
charge and your case will generally be heard
within 40 days. If you do not agree with the
decision given in your case, you may reject it and
proceed with any other venue for relief available
to you.
You may contact the BBB Auto Line Program
by using the toll-free telephone number or
by writing them at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage and other factors.
Saturn Corporation reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
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STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns
have been addressed after following the procedure
outlined in Steps 1 and 2, General Motors of
Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you le
your complaint to the nal decision, should be
completed in approximately 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is informal,
quick, and free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the Saturn Customer
Communication Centre, 1-800-263-1999, or
you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
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