SATURN VUE HYBRID 2009 Owners Manual

Windshield Washer Fluid
Level Check
Check the windshield washer uid
level in the windshield washer
uid reservoir and add the proper
uid if necessary.
At Least Once a Month
Tire Inspection and Ination
Check
Inspect the vehicle’s tires for wear
and make sure they are inated
to the correct pressures. See
Inflation - Tire Pressure on
page 5-43.
At Least Once a Year
Starter Switch Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle.
2. Firmly apply both the parking
brake and the regular brake.
SeeParking Brake on page 2-22.
Do not use the accelerator
pedal, and be ready to turn off
the engine immediately if it starts.
3. Try to start the engine in
each gear. The vehicle should
start only in P (Park) or
N (Neutral). If the vehicle starts
in any other position, contact
your dealer/retailer for service.
Automatic Transmission Shift
Lock Control System Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle. It should be
parked on a level surface.
2. Firmly apply the parking brake.
SeeParking Brake on page 2-22.
Be ready to apply the regular
brake immediately if the vehicle
begins to move.
3. With the engine off, turn the
ignition to ON/RUN, but do
not start the engine. Without
applying the regular brake, try to
move the shift lever out of
P (Park) with normal effort. If the
Maintenance Schedule 6-9
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shift lever moves out of P (Park),
contact your dealer/retailer for
service.
Ignition Transmission Lock
Check
While parked, and with the parking
brake set, try to turn the ignition
to LOCK/OFF in each shift
lever position.
The ignition should turn to
LOCK/OFF only when the
shift lever is in P (Park).
The ignition key should come out
only in LOCK/OFF.
Contact your dealer/retailer if
service is required.
Parking Brake and Automatic
Transmission P (Park)
Mechanism Check
{CAUTION
When you are doing this check,
the vehicle could begin to move.
You or others could be injured
and property could be damaged.
Make sure there is room in front
of the vehicle in case it begins to
roll. Be ready to apply the regular
brake at once should the vehicle
begin to move.
Park on a fairly steep hill, with the
vehicle facing downhill. Keeping
your foot on the regular brake, set
the parking brake.
To check the parking brake’s
holding ability: With the engine
running and the transmission in
N (Neutral), slowly remove foot
pressure from the regular brake
pedal. Do this until the vehicle is
held by the parking brake only.
To check the P (Park)
mechanism’s holding ability: With
the engine running, shift to
P (Park). Then release the
parking brake followed by the
regular brake.
Contact your dealer/retailer if
service is required.
Underbody Flushing Service
At least every spring, use plain
water to ush any corrosive
materials from the underbody. Take
care to clean thoroughly any
areas where mud and other debris
can collect.
Tire Sealant and
Compressor Kit
Check the sealant expiration date
printed on the instruction label of the
Tire Sealant and Compressor Kit
at least once a year. See your
dealer/retailer for a replacement
canister.
6-10 Maintenance Schedule
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Recommended Fluids and Lubricants
Fluids and lubricants identied below by name, part number, or specication can be obtained from your
dealer/retailer.
UsageFluid/Lubricant
Engine Oil Engine oil which meets GM Standard GM6094M and displays the
American Petroleum Institute Certied for Gasoline Engines starburst
symbol. To determine the proper viscosity for your vehicle’s engine, see
Engine Oil on page 5-11
.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL
®
Coolant. See
Engine Coolant on page 5-20 .
Hydraulic Brake System Vehicles with DOT-3 brake uid only: Delco®Supreme 11 Brake Fluid or
equivalent DOT-3 brake uid.
Vehicles with DOT-4 brake uid only: DOT-4 Brake Fluid (GM Part
No. U.S. 88862828, in Canada 88862829).
Windshield Washer Optikleen
®Washer Solvent.
Parking Brake Cable Guides Chassis Lubricant (GM Part No. 12377985, in Canada 88901242) or
lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Automatic Transmission DEXRON
®-VI Automatic Transmission Fluid.
Key Lock Cylinders Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241,
in Canada 10953474).
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (Saturn Part No. 21038869 or GM Part No.
U.S. 12346293, in Canada 992723) or lubricant meeting requirements of
NLGI #2, Category LB or GC-LB.
Hood, Liftgate Door, and Rear Folding Seat Hinges Multi-Purpose Lubricant, Superlube (GM Part No. U.S. 12346241, in
Canada 10953474).
Maintenance Schedule 6-11
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UsageFluid/Lubricant
Sunroof Track Lubriplate Lubricant Aerosol (Saturn Part No. 21038869 or GM Part
No. U.S. 12346293, in Canada 992723) or lubricant meeting requirements
of NLGI #2, Category LB or GC-LB.
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease (GM Part No. U.S. 12345579,
in Canada 992887).
Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your retailer.
Part
GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 96815102—
Engine Oil Filter 12605566PF457G
Passenger Compartment Air Filter Element 19130294—
Spark Plugs 1262505841-103
Wiper Blades Driver Side – 24 in (60.0 cm) 25925618—
Passenger Side – 16 in (40.0 cm) 25925620—
Rear – 12.0 in (30.0 cm) 96624648—
6-12 Maintenance Schedule
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Engine Drive Belt
Routing
The engine drive belt on this hybrid
vehicle is under a higher tension
than the engine drive belt on
a non-hybrid vehicle and requires a
special tool to service. See your
dealer/retailer for service.
Maintenance Schedule 6-13
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. SeeMaintenance Requirements on page 6-1. Any additional
information from Owner Checks and Services on page 6-8 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance Record
Date Odometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-14 Maintenance Schedule
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Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
Maintenance Schedule 6-15
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Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance
Ior
Maintenance II Services Performed
6-16 Maintenance Schedule
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Customer
Assistance
Information
Customer Assistance
and Information
Customer Satisfaction
Procedure.........................7-1
Online Owner Center..........7-4
Customer Assistance for
Text Telephone (TTY)
Users
................................7-4
Customer Assistance
Offices..............................7-5
GM Mobility
Reimbursement Program. . .7-5
Roadside Assistance
Program............................7-5
Scheduling Service
Appointments....................7-7
Courtesy Transportation......7-8
Collision Damage Repair. . . .7-9
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
....................7-12
Reporting Safety Defects
to the Canadian
Government
....................7-12
Reporting Safety Defects
to Saturn.........................7-13
Service Publications
Ordering Information........7-13
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy.....................7-14
Event Data Recorders.......7-14
OnStar®............................7-15
Navigation System............7-15
Radio Frequency
Identication (RFID).........7-15
Customer Assistance
and Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Customer Assistance Information 7-1
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Normally, concerns can be quickly
resolved at this level.
STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside assistance,
brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Please have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This 17-digit number can
be found on the vehicle
registration or title, on the upperdriver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern
will likely be resolved at a retailer’s
facility. That is why we suggest
you follow Step One rst.
STEP THREE (U.S. Owners):Both
Saturn and its retailers are
committed to making sure you are
completely satised with your Saturn
vehicle. However, if you continue
to remain unsatised after following
the procedure outlined in Steps
One and Two, Saturn and its
retailers offer the additionalassistance of a neutral party
through our voluntary participation in
a mediation/arbitration program
called Better Business Bureau
(BBB) Auto Line.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. This
program is available at no cost to
you, our customer.
Although you may be required to
resort to this informal dispute
resolution program prior to ling a
court action, use of the program
is free of charge and your case is
generally heard within 40 days.
If you do not agree with the decision
given in your case, you can reject
it and proceed with any other venue
for relief available to you.
7-2 Customer Assistance Information
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