stop start TOYOTA AVALON HYBRID 2019 Owners Manual (in English)
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7-1.  Essential informationEmergency flashers .......... 446
If your vehicle has to be stopped in an 
emergency ...................... 447
7-2.  Steps to take in an  emergency
If your vehicle needs  to be towed ..................... 448
If you think something  is wrong........................... 451
If a warning light turns  on or a warning buzzer 
sounds ............................ 452
If a warning message  is displayed ..................... 462
If you have a flat tire .......... 468
If the hybrid system  will not start ..................... 479
If the electronic key does  not operate properly ........ 481
If the 12-volt battery  is discharged ................... 484
If your vehicle  overheats ........................ 491
If the vehicle becomes  stuck................................ 495 8-1. Specifications
Maintenance data (fuel, oil level, etc.) .......... 498
Fuel information ................. 506
Tire information.................. 509
8-2.  Customization Customizable features ....... 522
8-3.  Items to initialize Items to initialize ................ 531
Reporting safety defects  for U.S. owners ........................ 534
What to do if...  (Troubleshooting) ..................... 536
Alphabetical index ...................... 540
7When trouble arises8Vehicle specifications
9For owners
Index
For information regarding the equipment listed below, refer to  “NAV-
IGATION AND MULTIMEDIA SYSTEM OWNER’S MANUAL”.
• Navigation system
• Audio/visual system
• Toyota parking assist monitor• Panoramic view monitor
• Toyota Entune 
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16Pictorial index
■Instrument panel
Power switch  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  P. 190
Starting the hybrid system/changing the modes  . . . . . . . . . . .  P. 190
Emergency stop of the hybrid system  . . . . . . . . . . . . . .  . . . . .  P. 447
When the hybrid system will not start  . . . . . . . . . . . . . . . . . . .  P. 479
Shift lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  P. 199
Changing the shift position  . . . . . . . . . . . . . . . . . .  . . . . . . . . .  P. 199
Precautions for towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  P. 448
When the shift lever does not move  . . . . . . . . . . . . . . . . . . . .  P. 203
Meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  P. 92
Reading the meters/adjusting the instrument panel lights . . . . .  P. 92
Warning lights/indicator lights  . . . . . . . . . . . . . . . .  . . . . . . . . . .  P. 86
When a warning light comes on . . . . . . . . . . . . . . . . . . . . . . . .  P. 452
Multi-information display  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  P. 96
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   P. 96
When the warning messages are displayed  . . . . . . . . . . . . . .  P. 4621
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271-1. For safe use
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For safety and security
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
●Do not adjust the position of the driver’s seat while driving.
Doing so could cause the driver to lose control of the vehicle.
● Do not place a cushion between the driver or passenger and the seatback.
A  cushion  may  prevent  correct  posture  from  being  achieved,  and  reduce
the effectiveness of the seat belt and head restraint.
● Do not place anything under the front seats.
Objects  placed  under  the  front  seats  may  become  jammed  in  the  s eat
tracks  and  stop  the  seat  from  locking  in  place.  This  may  lead  t o  an  acci-
dent and the adjustment mechanism may also be damaged.
● Always observe the legal speed limit when driving on public roads.
● When  driving  over  long distances, take  regular breaks  before yo u  start  to
feel tired.
Also, if  you feel  tired  or  sleepy  while driving,  do not force y ourself  to con-
tinue driving and take a break immediately. 
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701-2. Hybrid system
◆When stopped/during start off 
The  gasoline  engine  stops
*,  when  the  vehicle  is  stopped.  During
start  off,  the  electric  motor  (traction  motor)  drives  the  vehic le.  At
slow  speeds  or  when  traveling  down  a  gentle  slope,  the  engine  i s
stopped
* and the electric motor (tr action motor) is used. 
When  the  shift  lever  is  in  N,  the  hybrid  battery  (traction  batt ery)  is
not being charged.
*: When  the  hybrid  battery  (traction  battery)  requires  charging  o r  the
engine  is  warming  up,  etc.,  the  gasoline  engine  will  not  automa tically
stop. ( P. 71)
◆During normal driving
The  gasoline  engine  is  predominantly  used.  The  electric  motor
(traction motor) charges the hybr id battery (traction battery) as nec-
essary.
◆When accelerating sharply
When the accelerator pedal is depressed heavily, the power of t he
hybrid  battery  (traction  battery)  is  added  to  that  of  the  gasol ine
engine via the electric motor (traction motor).
◆When braking (regenerative braking)
The  wheels  operate  the  electric  motor  (traction  motor)  as  a  pow er
generator, and the hybrid battery  (traction battery) is charged.
When  driving  with  the  gasolin e  engine  stopped,  a  sound,  which
changes in accordance with the driving speed, will be played in  order
to warn people nearby of the vehicle’s approach. The sound will  stop
when the vehicle speed  exceeds approximately 15 mph (25 km/h).
Vehicle proximity notification system 
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711-2. Hybrid system
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For safety and security
■Regenerative braking
In  the  following  situations,  kinetic  energy  is  converted  to  electric  energy  and
deceleration  force  can  be  obtained  in  conjunction  with  the  rech arging  of  the
hybrid battery (traction battery).
● The accelerator pedal is released while driving with the shift lever in D or S.
● The brake pedal is depressed while driving with the shift lever  in D or S.
■ EV indicator
■ Conditions in which the gasoline engine may not stop
The gasoline engine starts and stops automatically. However, it  may not stop
automatically in the following conditions:
● During gasoline engine warm-up
● During hybrid battery (tr action battery) charging
● When the temperature of the hybrid battery (traction battery) i s high or low
● When the heater is switched on
■ Charging the hybrid batt ery (traction battery)
As  the  gasoline  engine  charges  the  hybrid  battery  (traction  bat tery),  the  bat-
tery  does  not  need  to  be  charged  from  an  outside  source.  Howeve r,  if  the
vehicle  is  left  parked  for  a  long  time  the  hybrid  battery  (trac tion  battery)  will
slowly  discharge.  For  this  reason,  be  sure  to  drive  the  vehicle   at  least  once
every  few  months  for  at  least  30  minutes  or  10  miles  (16  km).  I f  the  hybrid
battery (traction battery) becomes fully discharged and you are  unable to start
the hybrid system, contact your Toyota dealer. 
■ Charging the 12-volt battery
P. 487
■ After  the  12-volt  battery  has  discharged  or  when  the  terminal  h as  been
removed and installed during exchange, etc. 
The  gasoline  engine  may  not  stop  even  if  the  vehicle  is  being  driven  by  the
hybrid battery (traction battery). If this continues for a few  days, contact your
Toyota dealer. The  EV  indicator  comes  on  when  the
vehicle  is  driven  using  only  the  electric
motor  (traction  motor)  or  the  gasoline
engine is stopped. 
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721-2. Hybrid system
■Sounds and vibrations sp ecific to a hybrid vehicle
There may be no engine sound or vibration even though the vehic le is able to
move with the “READY” indicator is illuminated. For safety, app ly the parking
brake and make sure to shift the shift lever to P when parked.
The  following  sounds  or  vibrations  may  occur  when  the  hybrid  sy stem  is
operating and are not a malfunction:
● Motor sounds may be heard from the engine compartment.
● Sounds  may  be  heard  from  the  hybrid  battery  (traction  battery)  under  the
rear seats when the hybrid system starts or stops.
● Relay operating sounds such as a snap or soft clank will be emi tted from the
hybrid  battery  (traction  battery),  under  the  rear  seats,  when  the  hybrid  sys-
tem is started or stopped.
● Sounds from the hybrid system may be heard when the trunk lid is open.
● Sounds  may  be  heard  from  the  transmission  when  the  gasoline  engine
starts or stops, when driving at low speeds, or during idling.
● Engine sounds may be heard when accelerating sharply.
● Sounds may be heard due to regenerative braking when the brake  pedal is
depressed or as the accelerator pedal is released.
● Vibration may be felt when the gasoline engine starts or stops.
● Cooling fan sounds may be heard from the air intake vent. ( P. 74)
■ Vehicle proximity notification system
In  the  following  cases,  the  vehicle  proximity  notification  syst em  may  be  diffi-
cult for surrounding people to hear.
● In very noisy areas
● In the wind or the rain
Also,  as  the  vehicle  proximity  notification  system  is  installed   on  the  front  of
the vehicle, it may be more difficult to hear from the rear of  the  vehicle  com-
pared to the front.
■ Maintenance, repair, recycling, and disposal
Contact your Toyota dealer regarding maintenance, repair, recyc ling and dis-
posal. Do not dispose of the vehicle yourself.
■ Customization
Some functions can be customized. ( P. 522) 
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741-2. Hybrid system
There  is  an  air  intake  vent  under
the  right  side  of  the  rear  seat  for
the  purpose  of  cooling  the  hybrid
battery  (traction  battery).  If  the
vent  becomes  blocked,  the  hybrid
battery  (traction  battery)  may
overheat, leading to a reduction in
the  hybrid  battery  (traction  bat-
tery) output.
When  a  certain  level  of  impact is  detected  by  the  impact  sensor ,  the
emergency shut off system blocks  the high voltage current and stops
the fuel pump to minimize the ri sk of electrocution and fuel leakage. If
the emergency shut off system activates, your vehicle will not  restart.
To restart the hybrid system , contact your Toyota dealer.
A  message  is  automatically  displ ayed  when  a  malfunction  occurs  in
the hybrid system  or an improper operation is attempted.
If a warning message is shown on
the  multi-information  display,  read
the  message  and  follow  the
instructions. ( P. 462)
Hybrid battery (traction battery) air intake vent
Emergency shut off system 
Hybrid warning message 
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801-3. Theft deterrent system
The  indicator  light  flashes  after
the power switch has been turned
off  to  indicate  that  the  system  is
operating.
The  indicator  light  stops  flashing
after  the  power  switch  has  been
turned  to  ACCESSORY  or  ON
mode  to  indicate  that  the  system
has been canceled.
■System maintenance
The vehicle has a maintenance-free type immobilizer system.
■ Conditions that may cause the system to malfunction
●If the grip portion of the key is in contact with a metallic ob ject
● If  the  key  is  in  close  proximity  to  or  touching  a  key  to  the  security  system
(key with a built-in transponder chip) of another vehicle
Immobilizer system
The  vehicle’s  keys  ha ve  built-in  transponder  chips  that  prevent
the hybrid system from starting if a key has not been previousl y
registered in the vehic le’s on-board computer. 
Never leave the keys inside the vehicle when you leave the vehi-
cle.
This  system  is  designed  to  help  prevent  vehicle  theft  but  does
not guarantee absolute security against all vehicle thefts. 
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821-3. Theft deterrent system
The  alarm  uses  light  and  sound  to  give  an  alert  when  an  intrusion  is
detected.
The  alarm  is  triggered  in  the  following  situations  when  the  ala rm  is
set:
● A  locked  door  is  unlocked  or  opened  in  any  way  other  than  using
the entry function, wireless re mote control or mechanical key. 
(The doors will lock a gain automatically.)
● The trunk is opened in any way other than using the entry funct ion
or wireless remote control.
● The hood is opened.
Close  the  doors,  trunk  and  hood,
and lock all the doors. The system
will  be  set  automatically  after  30
seconds.
The  indicator  light  changes  from
being  on  to  flashing  when  the  sys-
tem is set.
Do one of the following to d eactivate or stop the alarm:
● Unlock the doors.
● Open the trunk using the entry function or w ireless remote control.
● Turn  the  power  switch  to ACCESSORY  or  ON  mode,  or  start  the
hybrid system. ( The alarm will be deactivated or stopped after  a few
seconds.)
Alar m
The alarm
Setting the alarm system
Deactivating or stopping the alarm 
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942. Instrument cluster
■The meters and display illuminate when
The power switch is in ON mode.
■ Brightness of the meters (day mode and night mode)
●The  brightness  of  the  meters  is  changed  between  day  mode  and  ni ght
mode.
• Day  mode:  When  the  tail  lights  are  off  or  when  the  tail  lights   are  on  but
the surrounding area is bright
• Night mode: When the tail lights are on and the surrounding ar ea is dark
● When  in  night  mode,  the  brightness  will  be  reduced  slightly  unless  the
meters are set to the maximum brightness level.
■ Hybrid System Indicator
Shows  that  an  Eco-friendly  driving  range  is  being  exceeded  (dur ing  full
power driving etc.)
● By  keeping  the  indicator  needle  within  Eco  area,  more  Eco-frien dly  driving
can be achieved.
● Charge  area  indicates  “regeneration”
*  status.  Regenerated  energy  will  be
used to charge the battery.
*: When  used  in  this  manual,  “regeneration”  refers  to  the  convers ion  of
energy created by the movement of the vehicle into electrical e nergy.
The Hybrid System Indicator will not operate in the following s ituations: 
● The “READY” indicator is not illuminated.
● The shift lever is in any position other than D. Charge area
Shows regenerative charging.
Hybrid Eco area
Shows  that  gasoline  engine  power  is
not being used very often.
The  gasoline  engine  will  automatically
stop  and  restart  under  various  condi-
tions.
Eco area
Shows that the vehicle is being driven in
an Eco-friendly manner.
Power area
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