TOYOTA C-HR 2020 Warranties & Maintenance Guides (in English)

TIRE WARRANT Y
GUIDE

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FALKEN
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MICHELIN
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NITTO TIRE
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PIRELLI
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TOYO TIRES
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YOKOHAMA
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TABLE OF CONTENTS

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BFGOODRICH TIRE
Passenger and Light Truck Tire Limited Warranty
About This Warranty
As the original purchaser of a BFGOODRICH® passenger or light
truck tire, you are covered by all the benefits and conditions (subject
to the maintenance recommendations and safety warnings) contained
in this booklet. To ensure your understanding of and compliance with
the terms and conditions of this warranty, please read it carefully.
It is essential that you also read and understand the safety and
maintenance recommendations for tires contained in this booklet.
Limited Mileage Warranty
BFGOODRICH original equipment passenger and light truck tires are
covered by a limited mileage warranty (hereafter referred to as limited
warranty for treadwear). For the mileage warranty associated with
each tire line, please see your BFGoodrich tire retailer – or visit u\
s at
tireregistration.com.
Certain conditions and limitations apply. Mileage warranties vary by
tire line and certain exclusions may apply.
What Is Covered and for How Long?
BFGOODRICH passenger and light truck tires that are used in normal
service on the vehicle on which they were originally fitted are covered
as follows:
Workmanship and Materials
If there is a defect in workmanship and materials during the life of the\

original usable tread, or six (6) years from date of purchase (whichever
comes first), your tire may be replaced on a pro rata basis under this
warranty. After six (6) years or the wear of the original usable tread,
whichever occurs first, all warranties, expressed or implied, expire.
The “date of purchase” refers to the date on your sales invoice. I\
f you
cannot find your sales invoice, the date will be calculated based on the
date of manufacture which is molded on the sidewall of your tire.

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The

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If a tire is covered, and more than 2/32nds of an inch of original tread\

has been worn (or more than 25%, whichever is more beneficial to
you), or it has been more than 12 months from the date of purchase,
BFGoodrich will replace the tire with a comparable new BFGOODRICH
replacement tire on a pro rata basis. This means that you will be
responsible for paying a portion of the cost. The BFGoodrich tire
retailer will determine the portion for which you will be responsible by\

multiplying the percentage of the original usable tread worn, by
the current selling price at the adjustment location or the price in the
current BFGoodrich Base Price List, whichever is lower. You also will
be responsible for paying in-full the cost of mounting and balancing the
tire, and the cost of any other service charges and applicable taxes.
Treadwear
If a tire is covered and wears out evenly across the face of the tread
before delivering the warranted mileage, BFGoodrich will replace the
tire with a comparable new BFGOODRICH
® replacement tire on a pro
rata basis. This means that you will be responsible for paying a portion
of the cost. The BFGoodrich tire retailer will determine the portion for
which you will be responsible by multiplying the percent of mileage
received by the current actual selling price at the adjustment location or
the price of the tire in the current BFGoodrich Base Price List,
whichever is lower. You will be responsible for paying in-full the cost
of mounting and balancing the tire, and the cost of any other service
charges and applicable taxes.
Tires which wear out evenly before delivering the warranted mileage
will be replaced on a pro rata basis only if:
1.
You are the original purchaser of the tires, you own the vehicle on
which they were originally installed, and the tires have been used
only on that vehicle;
2.
The tires have been rotated and inspected every 6,000-8,000
miles (10,000-12,000 km), or as specified by your vehicle
manufacturer, whichever rotation period is less, and the attached
Mounting and Rotation Service Record has been fully completed
and signed.
3.
The completed Service Record form, Original Owner/Tire
Installation Information form, and the original Invoice are

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presented to a participating BFGoodrich tire retailer at the time
of adjustment claim, and
4.
The tires have not become unserviceable due to a condition listed
under WHAT IS NOT COVERED.
How Do I Get a Replacement?
Take your tire to any BFGOODRICH tire retailer. The retailer will
require that you provide one or more the following: 1.
The vehicle on which the tire was used,
2.
Personal identification (e.g. Driver’s License),
3.
Your vehicle registration,
4.
Payment if you owe a pro rata share for the replacement,
5.
A completed Service Record form, and Original Owner/Tire
Installation Information Form,
6.
Your original invoice and copy of this Owner’s Manual, and/or
7.
For treadwear replacement claims, documents showing that your
tires have been rotated and inspected every 6,000-8,000 miles
(10,000-12,000 km) or as specified by your vehicle manufacturer,
whichever rotation period is less, and the attached Mounting and
Rotation Service Record has been fully completed and signed.
What Conditions and Exclusions Apply?
This warranty does not provide compensation for loss of time, loss of
use of vehicle, inconvenience or consequential damage. Some states
do not allow the exclusion or limitation of incidental or consequential \
damages, so these limitations or exclusions may not apply to you.
This warranty limits the length of all express and implied claims. Some \
states do not allow limitations on how long an implied warranty lasts,
so this limitation may not apply to you.
Tires presented for claim remain the property of the consumer, and
BFGoodrich is not responsible for loss of or damage to tires which are
in the custody or control of a BFGoodrich tire retailer for the purpose \
of inspection for warranty claims. In the event of a disputed claim, the\

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consumer must make the tire available for further inspection. Tires
accepted for claim become the property of BFGoodrich.
No BFGoodrich representative, employee or retailer has the authority
to make or imply any representation, promise or agreement, which in
any way varies the terms of this warranty. These limited warranties
apply only in the United States and Canada.
This warranty gives the user specific legal rights, and the user may
also have other rights which vary from state to state.
How Do I Dispute Issues Concerning This Warranty?
ALL CLAIMS ARISING FROM THIS LIMITED WARRANTY OR THE
MARKETING, SALE OR PERFORMANCE OF THE PURCHASED
PRODUCT AGAINST BFGOODRICH NORTH AMERICA, INC. AND
ITS AGENTS, EMPLOYEES, DEALERS, AFFILIATES, PARENT OR
SISTER CORPORATIONS, RELATED CORPORATE ENTITIES,
PREDECESSORS, SUCCESSORS OR ASSIGNS (HEREINAFTER
COLLECTIVELY “BFGOODRICH”) SHALL BE SUBJECT TO BINDING
ARBITRATION. You and BFGoodrich acknowledge your and its
right to litigate claims, disputes and controversies arising out of or
in connection with this limited warranty or the marketing, sale or
performance of the purchased product in court, but prefer to resolve
any such claims, disputes and controversies through arbitration and
hereby waive the right to litigate such claims, disputes and
controversies in court upon election of arbitration by either party.
Therefore, you and BFGoodrich agree that all claims, disputes,
and controversies between you and BFGoodrich arising out of or in
connection with this limited warranty, or any other warranties, express
or implied, including a failure of warranty, or any claims arising out of
or in connection with the marketing, sale or performance of the
purchased product, including but not limited to claims for consumer
fraud or brought under any consumer protection statute, but excluding
claims for personal injury or property damage, shall be finally resolved
solely by arbitration, upon election by either party, according to the
formal dispute resolution procedures then in effect of the National
Arbitration Forum, or if the National Arbitration Forum is no longer
conducting such arbitrations, a successor organization thereto or such

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other private arbitration service as you and BFGoodrich shall mutually
agree (the actual authority involved, the “Arbitral Body”). The Arbitral
Body shall decide the issues submitted in accordance herewith,
provided that all substantive questions of law will be determined under \
the laws of the State in which you purchased the product at issue. You
agree that no claim subject to arbitration shall be arbitrated as a class
action, or on a class-wide or representative basis, or on behalf of the
general public, or on behalf of other persons that may be similarly
situated. You agree that you do not have the right to act as a private
attorney general, a class representative, or to participate as a member \
of a class of claimants with any claim subject to arbitration. You
further agree that no claim subject to arbitration shall be heard by a
jury and that any judgment or award of the Arbitral Body will be final
and not subject to judicial review. All arbitrations will be conducted as
document hearings. Each party shall bear its own costs arising from
and associated with the document hearing with the exception of
the arbitrator’s fee which will be borne by all parties in equal shares.
If either party requests any procedures beyond a document hearing,
the requesting party will be responsible for all fees, including filing and
administrative fees, above and beyond the fees required for document
hearings. Any award of the arbitrator(s) may be entered as a judgment
and shall be enforceable in any court of competent jurisdiction. The
arbitrators will have no authority to award punitive or other damages
not measured by the prevailing party’s actual damages, except as may
be required by statute. Information about arbitration may be obtained
and claims may be filed at any office of the National Arbitration Forum
or at P.O. Box 50191, Minneapolis, MN 55405.
Tire Safety and Maintenance
The Importance of Maintaining Safe Tires
The tire is the only contact between your vehicle and the road surface. \
Following the inspection and maintenance instructions in this owner ’s
manual is critical to help ensure safe use and longer tire life. Visit the
“Tires 101” page at bfgoodrichtires.com for more information about the \
important safety instructions and procedures in this owner’s manual.