ESP TOYOTA HIGHLANDER 2002 XU20 / 1.G Owner's Manual

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Backing with a trailer is difficult and
requires practice. Grip the bottom of
the steering wheel and move your hand
to the left to move the trailer to the
left. Move your hand to the right to
move the trailer to the right. (This pro-
cedure is generally opposite to that
when backing without a trailer). Also,
just turn the steering wheel a little at
a time, avoiding sharp or prolonged
turning. Have someone guide you when
backing to reduce the risk of an acci-
dent.
Because stopping distance may be in-
creased, vehicletovehicle distance
should be increased when towing a
trailer. For each 16 km/h (10 mph) of
speed, allow at least one vehicle and
trailer length between you and the ve-
hicle ahead. Avoid sudden braking as
you may skid, resulting in jackknifing
and loss of control. This is especially
true on wet or slippery surfaces.
Avoid jerky starts or sudden accelera-
tion.
Avoid jerky steering and sharp turns.
The trailer could hit your vehicle in a
tight turn. Slow down before making a
turn to avoid the necessity of sudden
braking.
Remember that when making a turn,
the trailer wheels will be closer than
the vehicle wheels to the inside of the
turn. Therefore, compensate for this by
making a larger than normal turning
radius with your vehicle.
Crosswinds and rough roads will ad-
versely affect handling of your vehicle
and trailer, causing sway. Pay attention
to the rear from time to time to pre-
pare yourself for being passed by large
trucks or buses, which may cause your
vehicle and trailer to sway. If swaying
happens, firmly grip the steering wheel
and reduce speed immediately but
gradually. Never increase speed. Steer
straight ahead. If you make no extreme
correction with the steering or brakes,
the vehicle and trailer will stabilize.
Be careful when passing other ve-
hicles. Passing requires considerable
distance. After passing a vehicle, do
not forget the length of your trailer and
be sure you have plenty of room be-
fore changing lanes.
In order to maintain engine braking effi-
ciency, do not use overdrive.
Because of the added load of the trail-
er, your vehicle’s engine may overheat
on hot days (at temperatures over
30C [85 F]) when going up a long or
steep grade with a trailer. If the engine
coolant temperature gauge indicates
overheating, immediately turn off the air
conditioning (if in use), pull off the road
and stop in a safe spot. Refer to “If
your vehicle overheats” on page 215 in
Section 4.
Always place wheel blocks under both
the vehicle and trailer wheels when
parking. Apply the parking brake firmly.
Put the transmission in “P”. Avoid park-
ing on a slope with a trailer, but if it
cannot be avoided, do so only after
performing the following:
1. Apply the brakes and hold.
2. Have someone place wheel blocks un- der both the vehicle and trailer wheels.
3. When the wheel blocks are in place, release your brakes slowly until the
blocks absorb the load.
4. Apply the parking brake firmly.
5. Shift into “P” and turn off the engine.

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Toyota, through its diligent research, de-
sign and use of the most advanced
technology available, has done its part to
help prevent corrosion and has provided
you with the finest quality vehicle
construction. Now, it is up to you. Proper
care of your Toyota can help ensure long
term corrosion prevention.
The most common causes of corrosion
to your vehicle are:
The accumulation of road salt, dirt and
moisture in hardtoreach areas under
the vehicle.
Chipping of paint, or undercoating
caused by minor accidents or by
stones and gravel.
Care is especially important if you live
in particular areas or operate your ve-
hicle under certain environmental condi-
tions:
Road salt or dust control chemicals will
accelerate corrosion, as will the pres-
ence of salt in the air near the sea
coast or in areas of industrial pollution.
High humidity accelerates corrosion es-
pecially when temperatures range just
above the freezing point.
Wetness or dampness to certain parts
of your vehicle for an extended period
of time, may cause corrosion even
though other parts of the vehicle may
be dry.
High ambient temperatures can cause
corrosion to those components of the
vehicle which are prevented from
quickdrying due to lack of proper ven-
tilation.
The above signifies the necessity to keep
your vehicle, particularly the underside, as
clean as possible and to repair any dam-
age to paint or protective coatings as
soon as possible.
To help prevent corrosion on your
Toyota, follow these guidelines:
Wash your vehicle frequently. It is, of
course, necessary to keep your vehicle
clean by regular washing, but to prevent
corrosion, the following points should be
observed:
If you drive on salted roads in the
winter or if you live near the ocean,
you should hose off the undercarriage
at least once a month to minimize cor-
rosion.
High pressure water or steam is effec-
tive for cleaning the vehicle’s underside
and wheel housings. Pay particular
attention to these areas as it is difficult
to see all the mud and dirt. It will do
more harm than good to simply wet the
mud and debris without removing them.
The lower edge of doors, rocker panels
and frame members have drain holes
which should not be allowed to clog
with dirt as trapped water in these
areas can cause corrosion.
Wash the underside of the vehicle thor-
oughly when winter is over.
See “Washing and waxing your Toyota” on
page 233 for more tips.
Check the condition of your vehicle’s
paint and trim. If you find any chips or
scratches in the paint, touch them up im-
mediately to prevent corrosion from start-
ing. If the chips or scratches have gone
through the bare metal, have a qualified
body shop make the repair.
Protecting your Toyota from
corrosion

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Aluminum wheels: Use only a mild soap
or neutral detergent.
Plastic bumpers: Wash carefully. Do not
scrub with abrasive cleaners. The bumper
faces are soft.
Road tar: Remove with turpentine or
cleaners that are marked safe for painted
surfaces.
NOTICE
Do not use organic substances (gaso-
line, kerosene, benzine or strong sol-
vents), which may be toxic or cause
damage.
3. Rinse thoroughly—dried soap can
cause streaking. In hot weather you
may need to rinse each section right
after you wash it.
4. To prevent water spots, dry the vehicle using a clean soft cotton towel. Do not
rub or press hard—you might scratch
the paint. Automatic car wash
Your vehicle may be washed in an auto-
matic car wash, but remember that the
paint can be scratched by some type of
brushes, unfiltered washing water, or the
washing process itself. Scratching reduces
paint durability and gloss, especially on
darker colors. The manager of the car
wash should be able to advise you wheth-
er the process is safe for the paint on
your vehicle.
NOTICE
With mast type antenna:
To prevent damage to the antenna,
make sure it is removed before driv-
ing your Toyota through an automatic
car wash.
Waxing your Toyota
Polishing and waxing is recommended
to maintain the original beauty of your
Toyota’s finish.
Once a month or if the vehicle surface
does not repel water well, apply wax.
1. Always wash and dry the vehicle be- fore you begin waxing, even if you are
using a combined cleaner and wax.
2. Use a good quality polish and wax. If the finish has become extremely weath-
ered, use a carcleaning polish, fol-
lowed by a separate wax. Carefully fol-
low the manufacturer ’s instructions and
precautions. Be sure to polish and wax
the chrome trim as well as the paint.
3. Wax the vehicle again when water does not bead but remains on the sur-
face in large patches.
NOTICE
Always remove the plastic bumpers if
your vehicle is repainted and placed
in a high heat paint waxing booth.
High temperatures could damage the
bumpers.

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Windows
The windows may be cleaned with any
household window cleaner.
NOTICE
When cleaning the inside of the rear
window, be careful not to scratch or
damage the heater wires or connec-
tors.
Air conditioning control panel, car au-
dio, instrument panel, console panel,
and switches
Use a soft damp cloth for cleaning.
Soak a clean soft cloth in water or luke-
warm water then lightly wipe off dirt.
NOTICE
Do not use organic substances (sol-
vents, kerosene, alcohol, gasoline,
etc.) or alkaline or acidic solutions.
These chemicals can cause discol-
oring, staining or peeling of the
surface.
 If you use cleaners or polishing
agents, make sure their ingredients
do not include the substances men-
tioned above.
If you use a liquid car freshener, do
not apply the liquid onto the ve-
hicle’s interior surfaces. It may con-
tain the ingredients mentioned
above. Immediately clean any spill
using the method mentioned above.
Leather Interior
The leather upholstery may be cleaned
with neutral detergent for wool.
Remove dirt using a soft cloth dampened
with 5% solution of neutral detergent for
wool. Then thoroughly wipe off all traces
of detergent with a clean damp cloth.
After cleaning or whenever any part of the
leather gets wet, dry with a soft clean
cloth. Allow the leather to dry in a venti-
lated shaded area.
NOTICE
If a stain should fail to come out
with a neutral detergent, apply a
cleaner that does not contain an
organic solvent.
 Never use organic substances such
as benzine, alcohol or gasoline, or
alkaline or acid solutions for clean-
ing the leather as these could
cause discoloring.
 Use of a nylon brush or synthetic
fiber cloth, etc. may scratch the
fine grained surface of the leather.
 Mildew may develop on soiled leath-
er upholstery. Be especially careful
to avoid oil spots. Try to keep your
upholstery always clean.
 Long exposure to direct sunlight
may cause the leather surface to
harden and shrink. Keep your ve-
hicle in a shaded area, especially in
the summer.

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Your Toyota vehicle has been designed for
fewer maintenance requirements with long-
er service intervals to save both your time
and money. However, each regular mainte-
nance, as well as daytoday care, is
more important than ever before to ensure
smooth, troublefree, safe, and economical
drivings.
It is the owner ’s responsibility to make
sure the specified maintenance, including
general maintenance service, is performed.
Note that both the new vehicle and emis-
sion control system warranties specify that
proper maintenance and care must be per-
formed. See “Owner ’s Warranty Informa-
tion Booklet” or “Owner ’s Manual Supple-
ment” for complete warranty information.
General maintenance
General maintenance items are those day
today care practices that are important to
your vehicle for proper operation. It is the
owner ’s responsibility to ensure that the
general maintenance items are performed
regularly.
These checks or inspections can be done
either by yourself or a qualified technician,
or if you prefer, your Toyota dealer will be
pleased to do them at a nominal cost. Scheduled maintenance
The scheduled maintenance items listed in
the “Scheduled Maintenance Guide” or
“Owner ’s Manual Supplement” are those
required to be serviced at regular inter-
vals.
For details of your maintenance schedule,
read the “Scheduled Maintenance Guide”
or “Owner ’s Manual Supplement”.
It is recommended that any replacement
parts used for maintenance or for the
repair of the emission control system
be Toyota supplied.
The owner may elect to use nonToyota
supplied parts for replacement pur-
poses without invalidating the emission
control system warranty. However, use
of replacement parts which are not of
equivalent quality may impair the effec-
tiveness of the emission control sys-
tems.
You may also elect to have mainte-
nance, replacement, or repair of the
emission control devices and system
performed by any automotive repair es-
tablishment or individual without invali-
dating this warranty. See “Owner’s War-
ranty Information Booklet” or “Owner’s
Manual Supplement” for complete war-
ranty information.Where to go for service?
Toyota technicians are welltrained spe-
cialists and are kept up to date with the
latest service information through technical
bulletins, service tips, and indealership
training programs. They learn to work on
Toyotas before they work on your vehicle,
rather than while they are working on it.
You can be confident that your Toyota
dealer ’s service department performs the
best job to meet the maintenance require-
ments on your vehicle—reliably and eco-
nomically.
Your copy of the repair order is proof that
all required maintenance has been per-
formed for warranty coverage. And if any
problems should arise with your vehicle
while under warranty, your Toyota dealer
will promptly take care of it. Again, be
sure to keep a copy of the repair order
for any service performed on your Toyota.
What about doityourself maintenance?
Many of the maintenance items are easy
to do yourself if you have a little mechani-
cal ability and a few basic automotive
tools. Simple instructions for how to per-
form them are presented on page 245 in
Section 7.
Maintenance requirements

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If you perform maintenance by yourself,
be sure to follow the correct procedure
given in this section.
You should be aware that improper or in-
complete servicing may result in operating
problems.
Performing doityourself maintenance
during the warranty period may affect your
warranty coverage. Read the separate
Toyota Warranty statement for details and
suggestions.
This section gives instructions only for
those items that are relatively easy for an
owner to perform. As explained in Section
6, there are still a number of items that
must be done by a qualified technician
with special tools.
For information on tools and parts for do
ityourself maintenance, see “Parts and
tools” on page 251 in this section.
Utmost care should be taken when work-
ing on your vehicle to prevent accidental
injury. Here are a few precautions that
you should be especially careful to ob-
serve:CAUTION
When the engine is running, keep
hands, clothing, and tools away
from the moving fan and engine
drive belts. (Removing rings,
watches, and ties is advisable.)
Right after driving, the engine
compartment—the engine, radiator,
exhaust manifold, power steering
fluid reservoir and spark plug
boots, etc.—will be hot. So be care-
ful not to touch them. Oil, fluids
and spark plugs may also be hot.
If the engine is hot, do not remove
the radiator cap or loosen the drain
plugs to prevent burning yourself.
Do not smoke, cause sparks or al-
low open flames around fuel or the
battery. Their fumes are flammable.
Do not get under your vehicle with
just the body jack supporting it. Al-
ways use automotive jack stands or
other solid supports.
Be sure that the ignition is off if
you work near the electric cooling
fans or radiator grille. With the
ignition on, the electric cooling fans
will automatically start to run if the
engine coolant temperature is high
and/or the air conditioning is on.
Use eye protection whenever you
work on or under your vehicle
where you may be exposed to flying
or falling material, fluid spray, etc.
Used engine oil contains potentially
harmful contaminants which may
cause skin disorders such as in-
flammation or skin cancer, so care
should be taken to avoid prolonged
and repeated contact with it. To re-
move used engine oil from your
skin, wash thoroughly with soap
and water.
Do not leave used oil within the
reach of children.
Dispose of used oil and filter only
in a safe and acceptable manner.
Do not dispose of used oil and fil-
ter in household trash, in sewers or
onto the ground. Call your dealer or
a service station for information
concerning recycling or disposal.
Doityourself service
precautions

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Treadwear—The treadwear grade is a
comparative rating based on the wear rate
of the tire when tested under controlled
conditions on a specified government test
course. For example, a tire graded 150
would wear one and a half (11/2) times
as well on the government course as a
tire graded 100. The relative performance
of tires depends upon the actual condi-
tions of their use, however, and may de-
part significantly from the norm due to
variations in driving habits, service prac-
tices and differences in road characteris-
tics and climate. Traction AA, A, B, C—
The traction
grades, from highest to lowest, are AA, A,
B, and C, and they represent the tire’s
ability to stop on wet pavement as mea-
sured under controlled conditions on spe-
cified government test surfaces of asphalt
and concrete. A tire marked C may have
poor traction performance.
Warning: The traction grade assigned to
this tire is based on braking (straight
ahead) traction tests and does not include
cornering (turning) traction.
Temperature A, B, C— The temperature
grades are A (the highest), B, and C,
representing the tire’s resistance to the
generation of heat and its ability to dissi-
pate heat when tested under controlled
conditions on a specified indoor laboratory
test wheel. Sustained high temperature
can cause the material of the tire to de-
generate and reduce tire life, and exces-
sive temperature can lead to sudden tire
failure. The grade C corresponds to a lev-
el of performance which all passenger car
tires must meet under the Federal Motor
Vehicle Safety Standard No.109. Grades B
and A represent higher levels of perfor-
mance on the laboratory test wheel than
the minimum required by law. Warning: The temperature grades for this
tire are established for a tire that is prop-
erly inflated and not overloaded. Exces-
sive speed, underinflation, or excessive
loading, either separately or in combina-
tion, can cause heat buildup and possible
tire failure.