key TOYOTA HIGHLANDER 2020 Owners Manual (in English)

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HIGHLANDER_U
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting engine, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: Battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically

2
HIGHLANDER_UTABLE OF CONTENTS
For your information ........................
5
Reading this manual ........................ 9
How to search ................................ 10
Pictorial index ................................ 11
1-1. For safe use Before driving ........................ 22
For safe driving ..................... 23
Seat belts .............................. 25
SRS airbags .......................... 32
Front passenger occupant clas- sification system.................. 41
Exhaust gas precautions....... 46
1-2. Child safety Riding with children ............... 47
Child restraint systems .......... 48
1-3. Emergency assistance Safety Connect ..................... 63
1-4. Theft deterrent system Engine immobilizer system ... 69
Alarm ..................................... 71
2-1. Instrument cluster Warning lights and indicators............................................ 74
Gauges and meters .............. 79
Multi-information display (4.2-inch display)................. 82
Multi-information display (7-inch display)................................ 91
Head-up display ................. 101
Fuel consumption information ......................................... 1063-1. Key information
Keys ................................... 112
3-2.
Opening, closing and locking
th

e doors
Side doors .......................... 115
Back door ........................... 119
Smart key system .............. 131
3-3. Adjusting the seats Front seats ......................... 138
Rear seats.......................... 139
Driving position memory .... 144
Head restraints................... 147
3-4. Adjust
ing the steering wheel
and mirrors
Ste

ering wheel ...................150
Inside rear view mirror ....... 151
Digital Rearview Mirror....... 152
Outside rear view mirrors ... 162
3-5. Opening, closing the win- dows and moon roof
Power windows .................. 164
Moon roof ........................... 167
Panoramic moon roof......... 170
4-1. Before driving Driving the vehicle.............. 177
Cargo and luggage ............ 184
Vehicle load limits .............. 187
Trailer towing...................... 188
Dinghy towing .................... 199
4-2. Driving procedures Engine

(ignition) switch ...... 200
Automatic transmission ...... 204
Turn signal lever................. 208
Parking brake ..................... 209
1For safety and security
2Vehicle status information
and indicators
3Before driving
4Driving

4TABLE OF CONTENTS
HIGHLANDER_U
Emission inspection and mainte-nance (I/M) programs....... 398
6-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ................................. 400
Hood .................................. 402
Positioning a floor jack ....... 403
Engine compartment .......... 404
Tires ................................... 411
Tire inflation pressure......... 423
Wheels ............................... 425
Air conditioning filter ........... 426
Electronic key battery ......... 428
Checking and replacing fuses ......................................... 429
Headlight aim ..................... 431
Light bulbs .......................... 432
7-1. Essential information Emergency flashers ........... 442
If your vehicle has to be stopped in an emergency .............. 442
If the vehicle is trapped in rising water ................................ 443
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 445
If you think something is wrong ......................................... 448
Fuel pump shut off system ......................................... 449
If a warning light turns on or a warning buzzer sounds .... 450
If a warning message is dis- played .............................. 460
If you have a flat tire ........... 464
If the engine will not start ... 478
If you lose your keys .......... 479If the fuel filler door cannot be
opened ............................. 480
If the electronic key does not operate properly............... 481
If the vehicle battery is dis- charged ............................ 483
If your vehicle overheats .... 487
If the vehicle becomes stuck ......................................... 489
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 492
Fuel information ................. 503
Tire information .................. 505
8-2. Customization Customizable features ....... 515
8-3. Initialization Items to initialize ................ 527
9-1. For owners Reporting safety defects for U.S. owners ............................. 530
Seat belt instructions for Cana- dian owners (in French) ... 530
SRS airbag instructions for Canadian owners (in French)......................................... 532
Headlight aim instructions for Canadian owners (in French)
........ ................................. 53

9
What to do if... (Troubleshooting) ......................................... 542
Alphabetical Index.............. 545
7When trouble arises
8Vehicle specifications
9For owners
Index

8
HIGHLANDER_Ufor research purposes without
disclosing information about the
specific vehicle or vehicle owner
The SRS airbag and seat belt
pretensioner devices in your
Toyota contain explosive chemi-
cals. If the vehicle is scrapped
with the airbags and seat belt
pretensioners left as they are,
this may cause an accident such
as fire. Be sure to have the sys-
tems of the SRS airbag and seat
belt pretensioner removed and
disposed of by a qualified ser-
vice shop or by your Toyota
dealer before you scrap your
vehicle.
Special handling may apply, See
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate.
Your vehicle has components
that may contain perchlorate.
These components may include
airbag, seat belt pretensioners,
and wireless remote control bat-
teries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■General precautions while
driving
Driving under the influence: Never
drive your vehicle when under the
influence of alcohol or drugs that
have impaired your ability to oper-
ate your vehicle. Alcohol and cer-
tain drugs delay reaction time,
impair judgment and reduce coor-
dination, which could lead to an
accident that could result in death
or serious injury.
Defensive driving: Always drive
defensively. Anticipate mistakes
that other drivers or pedestrians
might make and be ready to avoid
accidents.
Driver distraction: Always give
your full attention to driving. Any-
thing that distracts the driver, such
as adjusting controls, talking on a
cellular phone or reading can
result in a collisio n with resulting
death or serious injury to you,
your occupants or others.
■General precaution regarding
children’s safety
Never leave children unattended
in the vehicle, and never allow
children to have or use the key.
Children may be able to start the
vehicle or shift the vehicle into
neutral. There is also a danger
that children ma y injure them-
selves by playing with the win-
dows, the moon roof or panoramic
moon roof, or other features of the
vehicle. In addition, heat build-up
or extremely cold temperatures
inside the vehicle can be fatal to
children.

11Pictorial index
Pictorial index
■Exterior
The shape of the lights may differ depending on the grade, etc.
Side doors ......... ................................. ................................ P.115
Locking/unlocking ................................................................ P.115
Opening/closing the side windows ....................................... P.164
Locking/unlocking by using the mechanical key .................. P.481
Warning lights/warning messages ............................... P.450, 460
Back door ........................................................................... P.119
Opening from inside the cabin
*............................................ P.122
Opening from outside........................................................... P.123
Warning lights/warning messages ............................... P.450, 460
Outside rear view mirrors ................................................. P.162
Adjusting the mirror angle .................................................... P.162
Folding the mirrors ............................................................... P.163
Driving position memory
*..................................................... P.144
Defogging the mirrors .................................................. P.329, 335
Windshield wipers.............................................................. P.220

281-1. For safe use
HIGHLANDER_U
1Take the plate out of the
holder, and then pull down
the seat belt.
2 Push plate into buckle
until a click sound is heard.
3 Push plate into buckle
until a click sound is heard. 1
To release plate , press the
release button on buckle
.
2 To release plate , insert the
mechanical key ( P.112) or
plate into the hole on
buckle .
Retract the belt slowly when releas-
Fastening the seat belt
(for the third center seat)WARNING
■When using the third center
seat belt
Do not use the third center seat
belt with either buckle released.
Fastening only one of the buckles
may result in death or serious
injury in case of sudden braking,
sudden swerving or a collision.
Fastening the seat belt
(for the third center seat)

471-2. Child safety
HIGHLANDER_U
1
For safety and security
1-2.Child safety
Riding with children
Observe the following pre-
cautions when children are
in the vehicle.
Use a child restraint system
appropriate for the child,
until the child becomes
large enough to properly
wear the vehicle’s seat belt.
 It is recommended that chil-
dren sit in th
e rear seats to
avoid a

ccident
al contact
with

the shift lever
, wiper
swi

tch, etc.
 Use the rear door child-pro-
tector lock or the
window
lo

ck switch to avoid childr
en
ope

ning the door while driv-
ing or operating the p
ower
wind

ow accidentally
.
(

P.118, 166)
 Do not let small children
operate eq
uipment which
ma

y catch or pinch b
ody
p

arts, such as the power
window, hood, back door
,
se

ats etc.
WARNING
■When children are in the vehi-
cle
Never leave children unattended
in the vehicle, and never allow
children to have or use the key.
Children may be able to start the
vehicle or shift the vehicle into
neutral. There is also a danger
that children ma y injure them-
selves by playing with the win-
dows, the moon roof or panoramic
moon roof, or other features of the
vehicle. In addition, heat build-up
or extremely cold temperatures
inside the vehicle can be fatal to
children.

691-4. Theft deterrent system
HIGHLANDER_U
1
For safety and security
1-4.Theft deterrent system
The indicator light flashes after
the engine switch has been
turned off to indicate that the
system is operating.
The indicator light stops flashing
after the engine switch has been
turned to ACC or ON to indicate
that the system has been can-
celed.
■System maintenance
The vehicle has a mainte-
nance-free type e ngine immobilizer
system.
■Conditions that may cause the
system to malfunction
●If the grip portion of the key is in
contact with a metallic object
●If the key is in close proximity to or
touching a key registered to the
security system (key with a built-in
transponder chip) of another vehi-
cle
Engine immobilizer
system
The vehicle’s keys have
built-in transponder chips
that prevent the engine from
starting if a key has not
been previously registered
in the vehicle’s on-board
computer.
Never leave the keys inside
the vehicle when you leave
the vehicle.
This system is designed to
help prevent vehicle theft
but does not guarantee
absolute security against all
vehicle thefts.
Operating the system

711-4. Theft deterrent system
HIGHLANDER_U
1
For safety and security
*: If equipped
■Items to check before lock-
ing the vehicle
To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:
 Nobody is in the vehicle.
 The windows, moon roof (if
equipped) and panoramic
moon roof (if equipped) are
closed before the alarm is set.
 No valuables or other per-
sonal items are left in the
vehicle.
■Setting
Close the doors and hood, and
lock all the doors. The system will be set automatically after 30
seconds.
The security indicator changes from
being on to flashing when the sys-
tem is set.
■Canceling or stopping
Do one of the following to deac-
tivate or stop the alarms:
 Unlock the doors.
 Turn the engine switch to
ACC or ON, or start the
engine. (The alarm will be
deactivated or stopped after a
few seconds.)
■System maintenance
The vehicle has a mainte-
nance-free type alarm system.
■Triggering of the alarm
The alarm may be triggered in the
following situations:
(Stopping the alarm deactivates the
alarm system.)
●A person inside the vehicle opens
a door or hood, or unlocks the
vehicle.
Alarm*
The alarm uses light and
sound to give an alert when
an intrusion is detected.
The alarm is triggered in the
following situations when
the alarm is set:
 A locked door is unlocked or
opened in any way other
than using the entry func-
tion, wireless remote control
or mechanical key. (The
doors will lock again auto-
matically.)
 The hood is opened.
Setting/canceling/stop-
ping the alarm system

772-1. Instrument cluster
HIGHLANDER_U
2
Vehicle status information and indicators
vehicle’s various systems.
Turn signal indicator
(  P.208)
(U.S.A.)
Headlight indicator
( P.214)
(Canada)
Tail light indicator
( P.214)
Headlight high beam indi-
cator ( P.216)
Automatic High Beam indi-
cator
*1 (  P.217)
Front fog light indicator
*1
(if equipped) ( P.220)
PCS warning light
*3, 4
(  P.235)
Cruise control indicator
*2
(  P.261)
Dynamic radar cruise con-
trol indicator
*2 (  P.254)
Cruise control “SET” indi-
cator
*2 (  P.254)
(white)
LTA i n d i c a t o r*2 ( P.246)
(green)
LTA i n d i c a t o r*2 ( P.246)
(orange)
(flashes)LTA i n d i c a t o r*2 (  P.246)
BSM outside rear view
mirror indicators
*5, 6 (if
equipped) ( P.271, 284)
BSM OFF indicator
*2, 3 (if
equipped) ( P.271)
Intuitive parking assist
OFF indicator
*3, 4, 10(if
equipped) ( P.277)
RCTA OFF indicator*2, 3 (if
equipped) ( P.284)
PKSB OFF indicator
*3, 4,
10
(if equipped) ( P.290)
Stop & Start indicator
*1, 9
(if equipped) ( P.264)
Stop & Start cancel indica-
tor
*1, 3, 9 (if equipped)
(  P.265)
(flashes)
Slip indicator*4 ( P.314)
VSC OFF indicator
*3, 4
(  P.315)
Smart key system indica-
tor
*2 (  P.200)
(U.S.A.)
Parking brake indicator*4
(  P.209)
(Canada)
Parking brake indicator*4
(  P.209)
Brake hold standby indica-
tor
*4 (  P.212)
Brake hold operated indi-
cator
*4 (  P.212)
Snow mode indicator
*2
(  P.310)
Downhill assist control
system indicator
*1, 9 (if
equipped) ( P.311)
Eco Driving Indicator
Light
*4 (  P. 8 4 , 9 3 )
Low outside temperature
indicator
*2, 7 (  P. 7 9 )
Security indicator
*8
(  P.69, 71)
“PASS AIR BAG ON/OFF”
indicator
*4, 8 (  P. 4 1 )